Jared Cornell, Author at Chat Blog

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Last modified: March 17, 2023

What is Customer Value and How to Create It

If I were to ask you what is customer value, what would you say? How loyal are they to your brand? How much do they spend on your products? Or any profit you reap from your customers? I’d say you are spot on. But, there is more to it than just “profits” and many companies...

Last modified: February 14, 2023

9 SaaS Customer Lifecycle Stages

Has this ever happened to you? That you bought a SaaS product and then completely forget that it exists? The SaaS customer lifecycle is something that is continuously growing and ever-evolving. There really is no autopilot that you can put into action and then arrive at the end of the journey. Don’t forget that the...

Last modified: August 25, 2023

Live Chat Scripts for Sales and Customer Service

What makes live chat scripts so important for sales and customer service? And how does their use impact your business performance? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. The appropriate live chat communication not only increases the chances...

Last modified: January 19, 2023

17 Live Chat Best Practices For Sales & Customer Support

“Why do website visitors give low ratings to our live chat support?” “What should I do to improve customers’ experience on my website?” “How can I get the most out of my live chat for customer support?” These are only some of the questions business managers frequently ask to improve their business performance. And while...

Last modified: July 31, 2023

10 Ways to Build Customer Centric Organization

If you were to answer a question, “What is that one thing that customers hate the most? What would you say? Without a doubt, it would be struggling to find a solution to their problems. Customers don’t want to go out of their comfort zone to solve their own problems. They like instant and effortless...

Last modified: January 11, 2023

What is Proactive Customer Service and How to Implement It

How many times do you wait for customers to report an issue with your product or services? Do you identify them yourself, or do they mostly get reported as they surface? If you end up nodding your head to the second scenario, you’re definitely failing at providing proactive customer service to customers. There is no...

Last modified: December 16, 2022

What is Live Chat Software?

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Amazing isn’t it! Businesses are using live chat increasingly because live chat instills confidence in the customers. When customers know that their concerns are being handled...

Last modified: March 1, 2023

How to Create Perfect Live Chat Customer Experience

About 52% of consumers are willing to spend more money on quick and effective customer experience. If you are a smart and proactive business owner, you will identify with this data and tweak your strategy to improve customer experience accordingly. The Need of The Hour Is your current customer service approach more convenient for you or...

Last modified: January 16, 2022

What is the Difference Between Customer Service and Customer Support

Customer service and customer support may seem like semantics; even Google does not make a difference in them. And you have probably come across tons of instances online where these terms are often used interchangeably. So, you think that they basically mean the same thing, right? What if we told you that you are not...

Last modified: January 6, 2023

40+ Live Chat Statistics for 2023

“Always do more than is required of you.” — George S. Patton This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. The growing expectations are inclusive of: 24*7 support Quick response Instant solutions Empathy...

Jared Cornell

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