Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Popular Articles

My Articles

How Should Retailers Combat Shopping Cart Abandonment

Shopping cart abandonment may sound as a pretty abstract concept to the people who’ve recently entered the world of e-commerce. However, this is a situation all online retailers experience on a daily basis, no matter how successful their businesses are. Truth is, there are plenty of factors that causes cart abandonment. Every action that impacts...
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13 Live Chat Metrics (KPIs) to Measure its Performance

What’s that one word that customers across all industries prefer and expect from brands today – Instant. Customers want instant answers and solutions to their problems irrespective of the time and place constraints.  That’s why big researchers like Forrester claim a rise of 24% in the use of live chat. That’s because this software helps...
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Top Qualities All Customer Service Reps Should Have [INFOGRAPHIC]

Click Here To Zoom Image. Copy and paste this snippet to embed this visual <img src=”https://www.proprofs.com/c/wp-content/uploads/2017/04/customer-support-software.png” width=”100%” height=”100%”> What is the key quality a good customer services professional should have? Well, the best answer can never be just one. There are many traits your team needs to have, and believe it or not, more than...
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5 Reasons Why You Should Respond to Online Reviews

For business owners, real-time engagement with customers on social media isn’t merely appropriate; it is also necessary. On Twitter, for example, they are expected by 70 percent of users to respond to comments and feedback — with 53 percent wanting the response to happen in less than an hour. Meanwhile, on Facebook, businesses’ response rates...
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How can Organizations Implement a Customer-Focused Culture

In today’s competition-driven marketplace, there is hardly any organization that does not aim to be customer-oriented and recognizes how crucial employees are to achieve this goal. But like it or not, only a handful of organizations are succeeding in building a customer-focused culture where clients are treated like kings and being offered top-class customer service...
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Why Empathy Is Critical for Successful Customer Service

Today’s consumers are more empowered than ever before. They know what they’re looking for. They have the capacity to conduct exhaustive research in order to determine where they want to buy from. And they’re not afraid to take their business elsewhere if they have a negative experience with a company or when a brand generates...
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How to Throw a Customer Appreciation Party

Customers like the idea of getting special treatment from brands they regularly shop with. That’s why when they find free samples or get access to free vouchers, they are likely to place the brand in their list of favorites. Question is, how do you set yourself apart from others in the business? No doubt, the...
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Don’t Just Talk to Your Employees – Communicate!

When it comes to interacting with your employees and helping them grow as individuals in your organization, consider the following question: Are you just talking to your employees or are you communicating with them? There’s a distinct difference and you would do well to understand why one is superior to the other. #Talking vs. Communicating...
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5 Simple Things You Can Do To Win Customers Over

Getting new customers is never an easy thing, especially in the often cut-throat nature of e-commerce. The problem here is that a lot of e-entrepreneurs tend to overlook the simple things. Grand gestures have their uses, but so do subtler ones that warm people up to you and your business. Here are some of the more...
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What Millennials are Demanding from Customer Service

Millennials, or those between the ages of 18 and 35, hold a large portion of the market in commerce. They’ll be responsible for $200 billion in annual buying power starting in 2017, according to Advertising Age, and by the end of their lifetimes, they’ll have spent over $10 trillion in the commerce sector. Though they...
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