Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Popular Articles

My Articles

The Future of Live Chat – Rise of Chatbots

One of my favorite genre of movies is Sci-Fi, simply because it expands the horizon of one’s imagination with the impeccable visuals and futuristic “stuff”. And the most astonishing thing is that a lot of it is coming to life! As a Sci-Fi nerd, I can proudly say that artificial intelligence is a reality now....
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Live Chat Software: Evolution, Success and Future

Being a customer service representative nowadays can be considered to be a blessing or a curse. Today, it is much easier to connect to customers at any time through various communication channels. But, these same customers expect the customer service to speak to them through various communication channels whenever they want to and throughout the...
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The Benefits of Having Live Chat on your Educational Website

The world is changing at a rapid pace, which is presenting every establishment out there with new challenges. The mobile and internet industry have developed a lot in the past few years, making some of our everyday activities unimaginable without access to the web. Educational institutions are not excluded from this process. It seems that...
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Reduce Shopping Cart Abandonment on Your Website Using Live Chat Software

How many times has it happened that you’re on an online store, you put what you need in the cart and after reaching to the final checkout stage, you realize the price of your item just doubled because of shipping, taxes and packaging? EVERY TIME! I have gone through the same like a gazillion times,...
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How to build a live chat that guarantees customer delight!

Customer service in my opinion is the epitome of a “thankless job”. You need to listen to people’s infuriating comments about a service or product which is not provided by you and on top of that, you always have to be nice! It doesn’t matter whether you are working in a retail store, call center...
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5 Rational Live Chat ROI That Can Bank in More Dollars

A businessman talks about investment & its returns more than anyone else. The reason behind it is rhetorical, as business means investing money in an idea to get higher returns – the more returns and less the investment, the better business it is. Every business owner invests carefully, after considering the initial cost, functioning costs...
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Answered – How Does Live Chat Provide One of the Greatest Online ROI

If the answer to any of these questions is a no, then “we need to talk”. How can you increase your conversions, grow your business & improve the return on investment? The net profit of your company can increase in two ways, either by reducing expenses or by increasing conversions. But let’s be honest, we...
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Integrate Your Live Chat With CRM And Unlock Its Full Potential!

You’re on a vacation with your family, and you’ve booked a room in a hotel – you went a long time ago. You get to the hotel, sit down at the restaurant and before you realize, a steward walks up to you with a cup of your favorite ginger lemon black tea; without sugar and...
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3 Ways to Help Real Time Visitors Through Live Chat Support

One of the challenges small, medium and enterprise level businesses face today, intense hyper competition not withstanding, is the need and desirability not only to bring new customers on board but to cement relationships with existing ones so that existing customers also become repeat customers. Given the high costs involved with customer acquisition, companies continue...
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Effective and Efficient Live Chat Technology for Online Retailers

Gone are the days when telephones and emails were in galore as a customer service tool. Now live chat technology is definitely ahead of its game when it comes to customer experience. Although the email is one of the leading forms of communication throughout the world, live chat technology is catching up fast, especially in...
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