Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Popular Articles

My Articles

4 Reasons Why You Should Implement Live Chat on Your Website Now

Instant interaction is what people seek if they frequently visit an online business. More than that, people wish to experience a memorable customer service experience. So, if your brand successfully delivers great customer service experience, you can encourage at least 73% of buyers to stick with the brand. Understand this, new-age buyers expect from a...
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How to Improve Customer Service Using Live Chat

Do you know that around 54% of all consumers globally say they have higher customer service expectations than they did just one year ago? Customers expect brands to build a smart, crisp, yet a delightful customer service journey. But as the stat above suggests, customer’s expectations tend to change every year. And, so does their...
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How Should Retailers Combat Shopping Cart Abandonment

Shopping cart abandonment may sound as a pretty abstract concept to the people who’ve recently entered the world of e-commerce. However, this is a situation all online retailers experience on a daily basis, no matter how successful their businesses are.Truth is, there are plenty of factors that causes cart abandonment. Every action that impacts purchases...
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14 Live Chat Metrics & KPIs to Measure Operator Performance

Is live chat helping my support team achieve their customer service and sales goals? That’s a valid question that can be answered by tracking the right live chat metrics and KPIs. Chat analytics assist you in understanding real-time customer satisfaction rates and help you gauge the performance of each support team member. To help you...
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Top Qualities All Customer Service Reps Should Have [INFOGRAPHIC]

Click Here To Zoom Image. Copy and paste this snippet to embed this visual <img src=”https://www.proprofs.com/c/wp-content/uploads/2017/04/customer-support-software.png” width=”100%” height=”100%”> What is the key quality a good customer services professional should have? Well, the best answer can never be just one. There are many traits your team needs to have, and believe it or not, more than...
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5 Reasons Why You Should Respond to Online Reviews

For business owners, real-time engagement with customers on social media isn’t merely appropriate; it is also necessary. On Twitter, for example, they are expected by 70 percent of users to respond to comments and feedback — with 53 percent wanting the response to happen in less than an hour. Meanwhile, on Facebook, businesses’ response rates...
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How can Organizations Implement a Customer-Focused Culture

In today’s competition-driven marketplace, there is hardly any organization that does not aim to be customer-oriented and recognizes how crucial employees are to achieve this goal. But like it or not, only a handful of organizations are succeeding in building a customer-focused culture where clients are treated like kings and being offered top-class customer service...
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Why Empathy Is Critical for Successful Customer Service

Today’s consumers are more empowered than ever before. They know what they’re looking for. They have the capacity to conduct exhaustive research in order to determine where they want to buy from. And they’re not afraid to take their business elsewhere if they have a negative experience with a company or when a brand generates...
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How to Throw a Customer Appreciation Party

Customers like the idea of getting special treatment from brands they regularly shop with. That’s why when they find free samples or get access to free vouchers, they are likely to place the brand in their list of favorites. Question is, how do you set yourself apart from others in the business? No doubt, the...
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Don’t Just Talk to Your Employees – Communicate!

When it comes to interacting with your employees and helping them grow as individuals in your organization, consider the following question: Are you just talking to your employees or are you communicating with them? There’s a distinct difference and you would do well to understand why one is superior to the other. #Talking vs. Communicating...
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