Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Popular Articles

11 Best Live Chat Software in 2023
11 Best Live Chat Software in 2023
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

My Articles

Last modified: February 7, 2023

12 Chatbot Mistakes That Can Be Fatal for Your Business

Every business today is aware of the supreme power that chatbots possess.  From automating support processes and reducing support costs to capturing leads and improving customer experience, chatbots have proven their worth across diverse business functions.  However, it’s not all sunshine and roses! There are numerous pitfalls, challenges, and chatbot mistakes that can make these...
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Last modified: August 14, 2023

Top 15 Benefits of Chatbots for Your Business & Customers in 2023

Chatbots can form a central aspect of your marketing and support strategy.  A chatbot benefits your business in many ways, such as higher leads, quicker issue resolution, and a well-managed sales funnel. Also, the best part of chatbots is that they are super easy to deploy and get started with. So, what does a chatbot...
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Last modified: August 25, 2023

Top 10 Chatbot Software for Small Businesses

The world is becoming more connected, and with it, there is a higher demand for lower response times. No matter how well developed your website might be, you will lose crucial customers if you don’t work fast.  The digital world is constantly changing, but you can cover more ground with the best chatbots tools. If...
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Last modified: August 25, 2023

The 15 Best Customer Service Software Solutions for 2023

Instant responses are the norm in the customer service industry. But customers don’t want you to compromise on personalization. As a result, support software is essential for efficient communication and building deeper customer relationships. But with so many options in the market, choosing the best customer service software can be an uphill battle. Don’t worry;...
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Last modified: September 17, 2023

14 Best Chatbot Builders in 2023

Chatbots have become the “new support heroes” that are helping millions of businesses reach out to customers and assist them with routine queries.  As Artificial Intelligence (AI) grows and chatbots become more intelligent, there will soon come a time when it will be nearly impossible to tell the difference between a chatbot and a human...
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Last modified: September 28, 2023

11 Best Drift Alternatives for Your Business in 2023

In the world of customer service, instant but valuable responses are the quickest route to customer delight.  Customers are obsessed with quick answers to their queries and instant resolution for their pain points. This makes live chat a superb tool to build a lasting positive impression on them.  Drift is a popular live chat solution...
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Last modified: September 28, 2023

10 Best Pure Chat Alternatives in 2023

Live chat is a game-changing customer service channel that allows businesses to engage customers in real-time and generate quality leads. When we talk about live chat tools, Pure Chat is one of the leading brands. Pure Chat helps thousands of organizations have better conversations with website visitors in the moments that matter most. You can...
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Last modified: September 28, 2023

Top 13 LiveChat Alternatives in 2023

LiveChat is a popular live chat tool renowned for its customization and prediction features.  Its capability to automatically segment users based on their website behavior is truly remarkable. However, LiveChat falls short when it comes to automation, proactive support, and user-friendly navigation for new customers. Fortunately, if you’re in search of LiveChat alternatives that can...
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Last modified: March 15, 2023

10 Best Customer Retention Software to Reduce Churn Rate

After extensive market research, you have built a great product, and customers are thrilled with the experience. After a while, you notice that some customers drop off after a few purchases. Even worse, they have started doing business with a competitor. So, how do you keep them hooked? Customer retention software such as an advanced...
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