Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Popular Articles

My Articles

12 Chatbot Mistakes That Can Be Fatal for Your Business

12 Chatbot Mistakes That Can Be Fatal for Your Business

Every business today is aware of the supreme power that chatbots possess.  From automating support processes and reducing support costs to capturing leads and improving customer experience, chatbots have proven their worth across diverse business functions.  However, it’s not all sunshine and roses! There are numerous pitfalls, challenges, and chatbot mistakes that can make these...
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Top 15 Benefits of Chatbots for Your Business & Customers in 2024

Top 15 Benefits of Chatbots for Your Business & Customers in 2024

Chatbots can form a central aspect of your marketing and support strategy.  A chatbot benefits your business in many ways, such as higher leads, quicker issue resolution, and a well-managed sales funnel. Also, the best part of chatbots is that they are super easy to deploy and get started with. So, what does a chatbot...
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Top 11 Chatbot Software for Small Businesses

Top 11 Chatbot Software for Small Businesses

The world is becoming more connected, and with it, there is a higher demand for lower response times. No matter how well developed your website might be, you will lose crucial customers if you don’t work fast.  The digital world is constantly changing, but you can cover more ground with the best chatbots tools. If...
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12 Best Customer Support Software to Boost ROI in 2024

12 Best Customer Support Software to Boost ROI in 2024

In the competitive business environment, where customer satisfaction is the decisive factor, you require reliable and powerful customer support software.  However, finding the best customer support software for your business is nothing less than searching for a needle in a haystack.  As a customer support professional with years of experience, I know how frustrating it...
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14 Best Chatbot Builders in 2024

14 Best Chatbot Builders in 2024

Chatbots have become the “new support heroes” that are helping millions of businesses reach out to customers and assist them with routine queries.  As Artificial Intelligence (AI) grows and chatbots become more intelligent, there will soon come a time when it will be nearly impossible to tell the difference between a chatbot and a human...
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11 Best Drift Alternatives for Your Business in 2024

11 Best Drift Alternatives for Your Business in 2024

In the world of customer service, instant but valuable responses are the quickest route to customer delight.  Customers are obsessed with quick answers to their queries and instant resolution for their pain points. This makes live chat a superb tool to build a lasting positive impression on them.  Drift is a popular live chat solution...
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10 Best Pure Chat Alternatives in 2024

10 Best Pure Chat Alternatives in 2024

Live chat is a game-changing customer service channel that allows businesses to engage customers in real-time and generate quality leads. When we talk about live chat tools, Pure Chat is one of the leading brands. Pure Chat helps thousands of organizations have better conversations with website visitors in the moments that matter most. You can...
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Top 13 LiveChat Alternatives in 2024

Top 13 LiveChat Alternatives in 2024

LiveChat is a popular live chat tool renowned for its customization and prediction features.  Its capability to automatically segment users based on their website behavior is truly remarkable. However, LiveChat falls short when it comes to automation, proactive support, and user-friendly navigation for new customers. Fortunately, if you’re in search of LiveChat alternatives that can...
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9 Best Customer Retention Software to Reduce Churn

9 Best Customer Retention Software to Reduce Churn

Medium-sized eCommerce businesses spend at least $274 on acquiring new customers. If I consider the construction industry, it costs $610. This might make you think of investing in customer retention software solutions.  But, as someone who has spent years in the industry, I can assure you that finding the right retention software is harder than...
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