Jared Cornell

Improving customer support is one of the top priorities in the business world, and there are many minor improvements to be made. Nowadays, we have a lot of online customers, who love to shop either on website, or even order via social networks. A lot of things that weren’t possible 20 years ago are now...

One of my favorite genre of movies is Sci-Fi, simply because it expands the horizon of one’s imagination with the impeccable visuals and futuristic “stuff”. And the most astonishing thing is that a lot of it is coming to life! As a Sci-Fi nerd, I can proudly say that artificial intelligence is a reality now....

Being a customer service representative nowadays can be considered to be a blessing or a curse. Today, it is much easier to connect to customers at any time through various communication channels. But, these same customers expect the customer service to speak to them through various communication channels whenever they want to and throughout the...

How many times has it happened that you’re on an online store, you put what you need in the cart and after reaching to the final checkout stage, you realize the price of your item just doubled because of shipping, taxes and packaging? EVERY TIME! I have gone through the same like a gazillion times,...

Customer service in my opinion is the epitome of a “thankless job”. You need to listen to people’s infuriating comments about a service or product which is not provided by you and on top of that, you always have to be nice! It doesn’t matter whether you are working in a retail store, call center...

A businessman talks about investment & its returns more than anyone else. The reason behind it is rhetorical, as business means investing money in an idea to get higher returns – the more returns and less the investment, the better business it is. Every business owner invests carefully, after considering the initial cost, functioning costs...

If the answer to any of these questions is a no, then “we need to talk”. How can you increase your conversions, grow your business & improve the return on investment? The net profit of your company can increase in two ways, either by reducing expenses or by increasing conversions. But let’s be honest, we...

You’re on a vacation with your family, and you’ve booked a room in a hotel – you went a long time ago. You get to the hotel, sit down at the restaurant and before you realize, a steward walks up to you with a cup of your favorite ginger lemon black tea; without sugar and...

One of the challenges small, medium and enterprise level businesses face today, intense hyper competition not withstanding, is the need and desirability not only to bring new customers on board but to cement relationships with existing ones so that existing customers also become repeat customers. Given the high costs involved with customer acquisition, companies continue...