Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Popular Articles

My Articles

How to build a live chat that guarantees customer delight!

How to build a live chat that guarantees customer delight!

Customer service in my opinion is the epitome of a “thankless job”. You need to listen to people’s infuriating comments about a service or product which is not provided by you and on top of that, you always have to be nice! It doesn’t matter whether you are working in a retail store, call center...
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Live Chat ROI: Transform Conversations Into Conversions

Live Chat ROI: Transform Conversations Into Conversions

Ever find yourself subconsciously anticipating a popup at the lower-right corner of every website you visit? You’re not alone. That’s how live chat has become synonymous with having a website and online business. Even 79% of businesses agree that live chat positively impacts revenue, sales, customer satisfaction, and loyalty. Live chat offers diverse return on...
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Integrate Your Live Chat With CRM And Unlock Its Full Potential!

Integrate Your Live Chat With CRM And Unlock Its Full Potential!

You’re on a vacation with your family, and you’ve booked a room in a hotel – you went a long time ago. You get to the hotel, sit down at the restaurant and before you realize, a steward walks up to you with a cup of your favorite ginger lemon black tea; without sugar and...
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3 Ways to Help Real Time Visitors Through Live Chat Support

3 Ways to Help Real Time Visitors Through Live Chat Support

One of the challenges small, medium and enterprise level businesses face today, intense hyper competition not withstanding, is the need and desirability not only to bring new customers on board but to cement relationships with existing ones so that existing customers also become repeat customers. Given the high costs involved with customer acquisition, companies continue...
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Effective and Efficient Live Chat Technology for Online Retailers

Effective and Efficient Live Chat Technology for Online Retailers

Gone are the days when telephones and emails were in galore as a customer service tool. Now live chat technology is definitely ahead of its game when it comes to customer experience. Although the email is one of the leading forms of communication throughout the world, live chat technology is catching up fast, especially in...
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Grow your eCommerce business with Live Chat

Grow your eCommerce business with Live Chat

In present day live chat technology is growing rapidly, business group are opting different ways to compete in the technology industry. Initially the customer was disconnected from e commerce sites as there were none to answer their question in real time with an accuracy. Now to get connected with customers and engage them regarding their...
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Steps to Integrate live chat Software with Prestashop – ProProfs Chat

Steps to Integrate live chat Software with Prestashop – ProProfs Chat

You need to follow these steps to integrate Live Chat Software with PrestaShop. These steps will help you in adding ProProfs Chat Button on your PrestaShop page. Step 1 –• Download the plug-in application.• Login into your Prestashop Administrator Account. Step 2 – Go to the Module Section in top menu bar and upload ProProfs...
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Characteristics of Live Chat Agents

Characteristics of Live Chat Agents

An effective live chat agent is the face of a company. He will be the only person who can give an good user experience to your website visitors and convert them into your delighted and loyal customers. Here we have picked some characteristics of an effective live chat agent which plays an important role in...
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Building Customer Loyalty with Live Chat Software

Building Customer Loyalty with Live Chat Software

As one of the most widely used service channels at your contact center, live chat has finally found its rightful place as a communication metric which not only builds bridges with customer communities but also sustains them long term. This level of customer connection comes at a price that your organization can afford with considerable...
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3 Tips on Achieving Zero Wait Times in Live Chat

3 Tips on Achieving Zero Wait Times in Live Chat

Live chat service has been benchmarked by industry experts as a highly effective, low cost service channel when compared to phone and email support. You can provide phone support to your customers in special situations where phone interaction may resolve the issue promptly. That said, no technology is perfect, and once in a while, there...
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