Jared Cornell

Customers always have so many options in the market to choose their desired product or service. But what about the business owners? “Do they get the opportunity to choose as well?” No, they obviously don’t. If anything, you have a specific target audience who finds your services relevant. Just in case they aren’t satisfied, they...

Along with the global economy, how businesses operate is also massively hit, with the spread of COVID-19. This is forcing business owners to take major steps towards overhauling their existing workplace practices – work from home (WFH) is one of them – it has become mainstream in less than two weeks. Happy to share that...

It’s no secret that customer service is an essential aspect of every business. That said, many companies overlook their customer experience, and they don’t often consider it an ROI generating metric. There are many reasons to believe that customer service has a direct impact on the bottom line, especially as we move into a more...

Remember when your business had limited platforms, mostly email, mail, and phone support, to help customers reach your brand? We’ve obviously come a long way from those times. No wonder customers today are more concerned about how their customer support experience might turn out with a brand. They know you have more platforms in place...

📞  Hello? Yeah, hi. I was trying to purchase one of your products online and submitted my card details. I see a deduction but I haven’t received a confirmation from your end. Could you please look into this and let me know if my order has been confirmed? Yes, sure. Is it okay if I put...

Implementation of automated customer service is no longer considered an innovative competitive advantage but an essential way of staying competitive. Businesses without reliable customer support automation are less consistent while handling customers’ requests but also spend way more time and money solving each of them. And, I bet you don’t want that to keep happening...

Imagine having new website visitors regularly who are really interested in your services. They seem to love your website and convert a lot.  Also, they provide awesome feedback.  So, at first glance, you’re pretty happy with the performance of your business. But in spite of that, you realize that somehow you haven’t managed to generate...

This is the worst restaurant I’ve been to in my entire life! That website is so annoyingly slow. Don’t even waste your time trying to read something there. I really hope that nobody will ever buy this software again. This interface is so frustrating! When you read these, it doesn’t seem too difficult to estimate...

I love using live chat because it’s simple, easy, and helps me get a solution instantly. But what about you out there, reading this? Has it leveled up your customer support process? Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as...

“What can help me get committed and loyal customers?” A question that every business is seeking an answer to. But trust me, factors like: Product quality, Awesome support, Marketing reach, Efforts to engage customers,  Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look...