Jared Cornell

47% of users are open to buying products via a chatbot, while 67% prefer using them to get faster responses and answers.  Such numbers give a quick glimpse of what a chatbot is capable of doing for a business. But, chatbot use cases aren’t limited to answering frequently asked questions. Now and then, you’ll see...

If you see a chatbot widget showing product recommendations as you browse the website, it’s called a marketing strategy. If you see a chatbot encouraging you to sign up for an event or newsletter, that too is a marketing strategy. Chatbot marketing isn’t new, yet it still lacks wider acceptance among businesses. That’s because businesses...

Want to skyrocket your BigCommerce store sales as you streamline your customer service and support process for future experiences?  How about adding a live chat to your Bigcommerce store? If you own an eCommerce store, we understand that you just don’t want to boost your sales but also ramp up your customer service experience. For...

If you’re in business, you’ve heard the adage, “You have to spend money to make money.” But what if you could spend less money and still generate more revenue? It turns out that acquiring new customers costs 5-25X more than retaining existing clients, and successful businesses use this to their advantage. Instead of spending all...

Are you searching for the best SaaS marketing tools for your business? If you are reading this article, two things are pretty clear. One, you know the growing importance of SaaS tools that boost marketing efforts and how they can bring more engagement to your business. Two, you are looking for a source that helps...

What’s your first thought when you hear customer acquisition? If you think it is time taking, expensive, and strategically challenging, you are not alone. However, business owners have resorted to the use of multiple customer acquisition tools to avert these roadblocks. And in case you were on the lookout for one, or maybe more, we’ve...

It’s time to settle this once and for all; Intercom vs. Drift – what’s a better pick? Drift vs. Intercom is a long-standing debate because they are heavy-duty live chat solutions with the same functionalities yet pit against each other. But let’s not forget that they both are popular live chat solutions that need no...

Did you know that 79% of customers prefer having a customer service conversation using live chat? Your customers prefer using live chat because:  It connects them faster with you It helps them get instant replies  It reassures them that a solution is on the way  While customers benefit from the use of live chat, so...

Is excellent customer experience equivalent to higher support costs? Truth be told, it’s not. If you’ve got the right strategies that help you streamline incoming requests, you won’t find it challenging to reduce customer support costs. However, many businesses are spending more on the support process to improve the customer service experience. But such efforts...

Did you know that chatbots are projected to drive eCommerce transactions worth $122 billion by 2023? That’s probably because some of the best eCommerce chatbots are helping to save time, human efforts, and resources simultaneously. A continuous presence of chatbots will undoubtedly lead to more benefits.  But if you haven’t got an eCommerce chatbot, we...