Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Popular Articles

My Articles

20+ Best Customer Communication Tools to Improve Relationships

Every delightful customer experience starts with communication. 33% of customers worldwide expressed that getting their issues resolved in a single interaction, irrespective of the time spent, matters more to them. This kind of customer service is possible, only when you have the best communication stack ready for your business. To help you get a powerful...
Read More

Top 11 Tidio Live Chat Alternatives & Competitors

“Notification system needs to be better about notifying us of new chats.” – A customer review on G2.com “One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had...
Read More

10 Best Tawk.to Live Chat Alternatives & Similar Software

“I’m searching for a Tawk.to chat alternative, but not sure what to choose instead.” If you are struggling with the same thoughts as above, then you have landed on the right place. With multiple live chat solution providers claiming their products to be the best in the market, it becomes challenging to select one that...
Read More

15 Best AI Chatbot Software in 2022

Did you know that in 2020 organizations reported a reduction of up to 70% in call, chat, and/or email inquiries after implementing a chatbot or virtual customer assistant? This clearly indicates that chatbot software has taken the customer service and support industry by storm. And why not?  With the help of chatbots, businesses have streamlined...
Read More

How to Leverage Live Chat for Marketing

If 83% of live chatters had a great experience with an online brand in 2018, then you’ll surely experience this number to grow in the coming years! These numbers are indicative of how people landing on your website enjoy interacting with your business via live chat. Given how live chat has grown in terms of...
Read More

A Step-by-Step Guide to Outsourcing Live Chat Services

When was the last time you heard your customers, during an ongoing chat, saying, “Hey, that was pretty fast. Thank you for a quick turnaround.” or “Wow, you guys were so quick to respond.”? If it’s been long since a customer reacted that way, then perhaps you need to dig deeper into the quality and...
Read More

15 Best Live Chat Software for 2022

Live chat has become an essential tool for businesses looking to maximize their support channels and improve customer service. There are so many choices out there with diverse features and pricing that it makes choosing the best live chat software difficult. So, how do you choose live chat software for the website? Live chat is...
Read More

How to Add Live Chat App to Shopify Store

If you own an eCommerce store at Shopify, there’s no need to explain why it is one of the popular platforms among 87% of the merchants.  However, creating an online business website on Shopify alone won’t help you get the conversions for your eCommerce store. You need to get a live chat onboard. Live chat...
Read More

A Quick Guide to Set Up Proactive Live Chat

Proactive live chat is turning out to be a boon for companies who’ve faced customer backlash for not providing instant support and problem resolution. With the ability to reach the customers first before they find out the issue themselves through proactive customer service, businesses have successfully gained benefits such as: Improved customer retention Increased customer...
Read More

A Quick Guide on What is a Chatbot & How it Works

We’ve come way ahead of the time when what is a chatbot was the talk of the town.  It is one of the most effectively used customer service platforms to delight customers while equipping your reps to handle more than usual. Whether it is to get information on order tracking or simply raise a support...
Read More