Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Popular Articles

My Articles

Top 9 Customer Service Trends to Watch in 2021

A robust customer service strategy helps your brand increase its customer base and also keep its existing ones delighted. However, building an amazing strategy requires an organization to keep up with the changing customer service trends every year. While many experts in this segment may offer you great insights, finding all the trends at one...
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5 Unmatchable Tips To Re-Engage Customers And Keep Them Coming Back

Remember that customer who bought your product 5 months ago? And, how about that customer that gave you lots of referrals last year? Like any other business, you may have a solid base of existing customers. However, there are times when you may not interact with them for months or even years! That’s when you...
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Live Chat vs Chatbots: What You Need to Know

You must have heard this a lot: Customers want their issues resolved, and they want it done now And why shouldn’t they? They are aware that organizations use tools like live chat software, ticketing systems, and online repositories to make the support process seamless. When it comes to instant support, we think of live chat...
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12 Channels to Capture Customer Feedback

Did you know that buyers read an average of at least 40 online reviews before believing in a business’s star rating? That’s not all. Buyers also post questions on different customer feedback channels like Quora or Reddit to know more about your services or in case they have doubts and want an unbiased response. And...
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Expert Advice to Improve Customer Service This Holiday Season

The holiday season has knocked your doorstep. And it’s time you gear up to tackle all customer queries and requests on time. Now, there are many online platforms that advice you on how to improve your customer service this holiday season. But not all of them point towards ‘the best tips’. That’s okay. They all...
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Live Chat for Shopify: 5 Ways to Improve eCommerce Website Conversion Rate

It’s disheartening to see your Shopify store customers abandon their carts. The feeling further magnifies when you get to know that cart abandonment leaves a 97.9% gap in conversions. As scary as this sounds, you need a recovery plan in place like adding a live chat to Shopify store. But before you reach that level,...
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How to Apply Customer Experience Advocacy in Marketing

In 2017, United Airlines went viral when a passenger was forcibly removed in an overbooked flight. Despite its CEO’s apology, the overwhelming online backlash led to a 6.3% drop in the company’s shares in pre-market trading. In a world where people can easily share their experiences with businesses via social media–an assessment which can make or...
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7 Tips for Building a Memorable Customer Experience This Holiday Season

Busy streets, decorated stores, crowded bars, and an atmosphere filled with laughter – it’s holiday season. And it’s just around the corner. Like every year, you’ve pulled your sleeves up to tackle all customer queries efficiently. You’ve got your support operators in place to ensure that no question goes unanswered. But how about making this...
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6 Benefits of Using a Live Chat on Website (Expert Advice)

More than 50% of Americans have given up on a planned purchase or transaction because of bad customer service. The statistic above indicates that organizations shouldn’t take customer service for granted. After all, none can afford to lose its customers in a competitive market. And although there are many statistics to establish the growing relevance...
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Live Chat Knowledge Base Integration: The Best Recipe for Customer Support

How important is good customer support for your business? Is it a top priority for you, or happens to be just another facet of your day-to-day business operations? It may seem like a no-brainer, but a surprising number of businesses have failed to deliver a delightful customer support and ensure that their customers are happy....
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