Jason Grills

Jason Grills

Jason Grills is a technical writer. He enjoys writing about emerging customer support products, trends in the customer support industry, and the financial impacts of using such tools. In his spare time, Jason likes traveling extensively to learn about new cultures and traditions.

Popular Articles

My Articles

10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2024

10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2024

HubSpot Chat has been a go-to solution for businesses when it comes to customer engagement.  However, it is not the only option out there and might not be the best fit for your business needs. In fact, many HubSpot Chat alternatives offer more features, better pricing, and greater flexibility.  With years of experience in the...
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10 Best Gorgias Alternatives to Boost Your ROI in 2024

10 Best Gorgias Alternatives to Boost Your ROI in 2024

Businesses constantly look for better solutions to boost their productivity and sales. The same is the case with live chat tools.  Gorgias is a versatile tool for supporting shoppers real time with a fast-loading chat widget. However, if you are looking for more advanced reporting functionalities and a simpler user experience, you must look for...
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Top 10 Smith.ai Alternatives to Boost Your Customer Support

Top 10 Smith.ai Alternatives to Boost Your Customer Support

Smith.ai is a popular, efficient customer support platform known for its quick handling of customer queries. However, the tool’s overreliance on AI may sometimes cause businesses to look for alternatives because AI isn’t always the best at connecting with customers on a deeper level and gathering insights. If you are one of them, I have...
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10 Best REVE Chat Alternatives in 2024

10 Best REVE Chat Alternatives in 2024

Looking to switch your live chat software? REVE Chat is a fantastic omnichannel customer engagement platform with live chat and an AI chatbot to connect with customers in real time and boost sales. But unfortunately it doesn’t live up to every user’s expectations. Delays in outgoing messages, unwanted notifications, and the need for improvement in...
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10 Best Free Chatbots to Boost Your ROI in 2024

10 Best Free Chatbots to Boost Your ROI in 2024

With so many options on the market, it can be challenging to select the best free chatbots for your business. Not anymore! As someone who has extensively explored the world of chatbots and their potential, I am thrilled to present my list of the 10 best free chatbots.  My team and I have used these...
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8 Best LivePerson Alternatives to Boost Your Engagement in 2024

8 Best LivePerson Alternatives to Boost Your Engagement in 2024

With so many options on the market, it can be daunting to select the best LivePerson alternative for your business. Worry not! I’ve already done the legwork for you.  As a seasoned industry professional with years of experience, I’ve curated a list of the top 10 LivePerson alternatives for . Let’s get started! Top 8...
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10 Best Userlike Alternatives to Boost Your Conversions in 2024

10 Best Userlike Alternatives to Boost Your Conversions in 2024

Userlike has a significant presence in the market, but its high pricing, limited customization options, and intricate user interface have prompted businesses to explore alternative solutions. As someone who has spent countless hours seeking the ideal chat tool for my business, I understand the challenges in finding a reliable Userlike alternative.  Drawing from my personal...
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10 Best Customer Service Chatbots in 2024

10 Best Customer Service Chatbots in 2024

In a rapidly evolving digital landscape, customer service chatbots have become indispensable for businesses aiming to provide efficient customer support. As a professional with years of experience, I know how daunting it can be to find the best customer service chatbot for your business.  Fret not! I have curated a list of the 10 best...
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How Chatbots for Logistics Can Transform the Supply Chain Industry

How Chatbots for Logistics Can Transform the Supply Chain Industry

Are you tired of navigating the complexities of logistics management, juggling shipment schedules, and constantly addressing customer queries? Say goodbye to logistics headaches! Logistics chatbots are revolutionizing the supply chain industry. These intelligent assistants are designed to streamline processes, automate routine tasks, and enhance customer service. In this blog, we’ll delve into the various use...
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Hotel Chatbots 101: A Complete Guide to Customer Engagement

Hotel Chatbots 101: A Complete Guide to Customer Engagement

Ever found yourself overwhelmed with hotel bookings, guest inquiries, and the constant challenge of providing top-notch customer service? Not anymore! Hotel chatbots are a new marvel in the hospitality industry. The artificial intelligent assistants can help you automate bookings, respond to guest inquiries, and provide personalized support. In this blog, we will explore some of...
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