Are you still in the planning phase and feel undecided about which chatbot your business should invest in? Don’t worry; this can happen to anyone who is seriously considering a chatbot for their business. To overcome this dilemma, we recommend you consider the top chatbot features first. This will surely cut short your elimination process...

47% of users are open to buying products via a chatbot, while 67% prefer using them to get faster responses and answers.  Such numbers give a quick glimpse of what a chatbot is capable of doing for a business. But, chatbot use cases aren’t limited to answering frequently asked questions. Now and then, you’ll see...

If you’re in business, you’ve heard the adage, “You have to spend money to make money.” But what if you could spend less money and still generate more revenue? It turns out that acquiring new customers costs 5-25X more than retaining existing clients, and successful businesses use this to their advantage. Instead of spending all...

It’s time to settle this once and for all; Intercom vs. Drift – what’s a better pick? Drift vs. Intercom is a long-standing debate because they are heavy-duty live chat solutions with the same functionalities yet pit against each other. But let’s not forget that they both are popular live chat solutions that need no...

Is excellent customer experience equivalent to higher support costs? Truth be told, it’s not. If you’ve got the right strategies that help you streamline incoming requests, you won’t find it challenging to reduce customer support costs. However, many businesses are spending more on the support process to improve the customer service experience. But such efforts...

Email marketing stands out from the crowd of digital marketing strategies as it boasts a successful median ROI of 122%. But, of course, you can’t build a house without bricks, and you can’t use email marketing without an email list. That’s why adding a chatbot to the concoction will help you capture and increase your...

What’s trending these days – Zendesk’s popularity or Intercom’s detailed features and services? What’s going to be your next pick – Intercom or Zendesk? Welcome to another blog post that helps you gauge which live chat solution is compatible with your customer support needs. And in this post, we will analyze two popular names in...

What could be the best chatbot for a WordPress website? If that’s got you worried, you are not alone. Many businesses are looking for the best WordPress chatbot. And their reasons may differ from yours.  Some may want a chatbot on their WordPress website to simply welcome visitors. Some may want to help their operators...

“I know my Magento store needs a live chat. But too many extension options have left me confused.” This must be a story for many Magento store owners who would like to add a live chat for their eCommerce business or even replace the existing one. To make things easy for you, we have covered...