Top 10 Gorgias Chat Alternatives to Improve Customer Interactions

What does it take to make every customer interaction count?

Responding at lightning speed?

Personalizing their experiences?

Reaching out to customers on their preferred channel?

Well, it’s a concoction of all three and more! No wonder that live chat fast is the preferred mode of communication by any booming business today.

Gorgias chat is a popular live chat software that lets you offer proactive support to build positive customer relationships. Its fast-loading chat widget enables agents to indulge in real-time conversations with customers to resolve their queries at the earliest.

But then why are businesses looking for an alternative to Gorgias chat?

Yes, the tool does have its share of shortcomings. The biggest one is that its functionality is best suited for e-commerce companies. Also, users often complain about its complex setup and navigation. In addition, its mobile application could be more impressive.

But guess what? You no longer have to worry about your sales process dragging for months on end.

We have compiled a list of the top Gorgias chat alternatives to help you choose a tool that best complements your business requirements.

Let’s begin!

What Is Gorgias Chat?

Gorgias chat is an excellent live chat software that lets you engage in real-time conversations with your customers. You can set up a chat campaign and reach out to visitors instantly. Also, using the tool, you can route requests to the right agent and automate quick replies for happier customers.

Why Look for Gorgias Chat Alternatives?

While Gorgias chat is an excellent tool, there are some pressing issues that may discourage you from adopting the tool for your business. Let’s look at these below.

• The number one disadvantage of using Gorgias is that its features and functionality are better suited for e-commerce businesses. So, if you’re looking to adopt the Gorgias chat chatbot for an educational academy or, say, a manufacturing unit, it might not work well for you.
• Gorgias is priced slightly higher. Its Pro plan, which offers interesting features, comes at a hefty price. Also, its Starter and Basic plans are not cheap either. This may send businesses to look out for cheap Gorgias chat competitors.
• It is not easy to set up Gorgias. Users might require some training to understand its capabilities fully. This is both time-consuming and disappointing because, in today’s world, ‘Time is money,’ and businesses are looking for quick resolutions.

And there you go! These are some prominent reasons why users switch to other Gorgias chat alternatives.

What Are the Best Alternatives to Gorgias Chat?

Here is the list of the ten best alternatives to Gorgias chat that you can consider to drive high customer engagement, address their pain points, and scale your business effortlessly.

ProProfs Chat

ProProfs Chat is one of the most promising Gorgias chat competitors. It lets you quickly set up the live chat and delight customers with the proper responses. You can deploy its pre-chat forms that give contextual information on a customer before initiating a conversation. Also, you can track the real-time website activity of visitors. This helps you gain a better perspective of what the visitor is looking for.

Key Features of ProProfs Chat:

• Use canned responses to answer common questions faster
• Integrate with 50+ powerful platforms
• Share files within a conversation
• Use chat greetings and announcements
• Escalate chats and schedule callbacks easily

ProProfs Chat Pros:

• With intelligent chat routing, you can automatically route tickets to the concerned department, thus closing sales faster.
• Support agents can instantly communicate instantly via chatbot and resolve queries with personalized experiences.
• If you’re offline, its chatbot will answer all frequently asked questions and create tickets for your visitors.
• Its in-depth reports and analytics offer critical insights into visitor behavior and operators’ performance. It even gives you insight into a chatbot’s performance so that you can customize it for better outcomes.
• You can integrate with ProProfs’ native apps like knowledge base, helpdesk, and survey maker to bring more functionality to the platform.

ProProfs Chat Cons:

• Having more templates will further add to the ease of using the tool.

3rd party integration allowed: Yes

Suited for: Small to large-sized businesses, Enterprises, Personal Projects, Remote Teams

Price:

Get started with the forever-free plan for single operators and a paid team plan at just USD 19.99. Start your free live chat trial today!

Tidio

Tidio is one of the top live chat tools you should consider while looking for the best Gorgias Chat alternatives. With real-time support, you can give your customers the necessary solutions, complete with the human touch. Also, the tool lets you frame answers to the most frequently asked questions and reply almost immediately.

Key Features of Tidio:

• Answer queries quickly with live-typing previews
• Customize live chat widgets the way you want
• Access live chat via desktop, mobile, and tablet
• Build chatbots quickly with the drag-and-drop editor
• Seamlessly integrate with external work tools and services

Tidio Pros:

• Manage messages from live chat, Instagram, email, and messenger in one spot.
• The tool lets you track who your customers are, enabling you to provide personalized interactions.
• Collect customer data before starting the live chat session.

Tidio Cons:

• Chat moderation capabilities can be improved.
• Language assistance alternatives are not easily accessible.
• The notifications feature could be more impressive.

3rd party integration allowed: Yes

Suited for: Medium to large-sized businesses, Enterprises, Remote Teams

Price:

Starts at $0.

Read Also: Top 11 Tidio Live Chat Alternatives & Competitors

Zendesk

Zendesk is easily one of the most popular live chat platforms, making us include it in this list of best Gorgias chat alternatives. It lets you provide instant support to your customers wherever they are, whether by email, WhatsApp, or text. You can leverage built-in automation to offer faster customer service.

Key Features of Zendesk:

• Provide seamless cross-channel support to customers
• Integrate with apps like Slack, JIRA, and more
• Setting up the chatbot requires no coding skills
• Create knowledge repositories as per need
• Access multilingual language functionality

Zendesk Pros:

• The ability to interact with customers across mobile, social, and web ensures that customers never have to repeat their queries repeatedly.
• It helps map out each activity website visitors perform on your website. This allows your operators to understand user intent faster.
• It offers detailed reports on operator performance, assisting you in improving their support services.

Zendesk Cons:

• It’s challenging to sort tickets.
• Support is not very responsive.
• More integrations can be added.

3rd party integration allowed: Yes

Suited for: Medium to large-sized businesses, Enterprises, Remote Teams

Price:

Starts at $49/agent/month.

Read Also: 10 Best Zendesk Chat Alternatives to Improve Customer Service

Freshdesk

Looking for the best free alternative to Gorgias chat system? Freshdesk is the one for you! Make your customers happy with Freshdesk’s personalized messaging experience across WhatsApp, Facebook Messenger, Apple Buzzza ZZZAsiness chat, and more. Also, the tool lets you convert customer conversations into tickets for a better support experience.

Key Features of Freshdesk:

• Access the history of customer interactions easily
• Route messages to operators based on their chat load or skill
• Tailor the chat widget the way you like
• Integrate with 200+ tools easily
• Set up a self-serve module for your operators

Freshdesk Pros:

• It lets you compile a customer’s past email and chat interactions on a detailed customer timeline.
• Freshdesk’s Omnichannel chat lets you answer the customer’s question directly, slashing article recommendations out of the picture!
• The bot learns and evolves with every customer interaction, enabling enhanced user engagement.

Freshdesk Cons:

• Collaborator roles functionally can be worked upon.
• Technical support could be better.
• Search functionality needs to be more convenient.

3rd party integration allowed: Yes

Suited for: Small to large-sized businesses, Enterprises, Remote Teams

Price:

Starts at $0.

Read Also: 11 Best Freshchat Alternatives & Competitors Worth Considering in 2022

Hubspot

Hubspot lets you provide real-time support to your visitors by adding live chat to your website. You can route customer inquiries to the salesperson who owns the interaction with a particular customer. You can even deploy a chatbot to engage with customers by creating one using chatbot builder.

Key Features of Hubspot:

• Customize live chat widgets to match your brand identity
• Create targeted welcome messages across different web pages
• Save and store customer conversations automatically
• Book meetings easily using a chatbot
• Integrate with Slack to receive chat notifications and respond to them directly

Hubspot Pros:

• You can access visitor conversations from the conversations inbox or on the contact’s timeline.
• The chatbots let you reply to common customer questions instantly.
• The tool’s integration with Hubspot CRM gives you better context about specific contacts, enabling operators to personalize customer interactions.

Hubspot Cons:

• Automation is limited.
• Need to include data analytics capabilities.
• Might require some training to understand its features completely.

3rd party integration allowed: Yes

Suited for: Large-sized businesses, Enterprises

Price:

Starts at $45/2 users/month.

ManyChat

If you’re looking for a similar live chat software to Gorgias chat, you’ve come to the right place! ManyChat is a reliable tool that lets you automate interactive conversations to close more deals. Using the tool, you can choose which channel you wish to engage your customers on – Instagram, Messenger, SMS text messages, or WhatsApp.

Key Features of ManyChat:

• No coding experience needed.
• Integrate with Google Sheets, Mail Chimp, Zapier, and more
• Use templates to build your love chat flows
• Access ManyChat Analytics to improve operator performance
• Customize live chat flows to suit your specific needs

ManyChat Pros:

• Its drag-and-drop interface allows you to automate conversations across multiple channels quickly.
• You can combine social interactions with SMS and email and use these channels to send coupons, newsletters, or booking confirmations.
• Sue tags to mark, organize, and segment contacts.

ManyChat Cons:

• Its mobile app could be more user-friendly.
• Users often complain about encountering bugs occasionally.
• The frequent alerts can be disturbing while using the tool.

3rd party integration allowed: Yes

Suited for: Small to medium-sized businesses, Personal Projects

Price:

Starts at $0.

Drift

Using Drift lets you notify the right sales rep once a target account is on the website. You can target your best site visitors and ABM accounts, building better customer relationships. You can even build playbooks to target returning contacts and boost your sales.

Key Features of Drift:

• Automatically mark the best leads as qualified
• Send reminder emails for scheduled meetings
• Respond quickly by saving replies to common questions
• Integrate with Google Calendar, Outlook 365, etc.
• Qualified buyers can book a sales meeting using Drift Meetings

Drift Pros:

• You can use Chat to Call or use Chat to Zoom to instantly start a phone call with your potential customers, providing a better support experience.
• Use Conversational Analysis to assess team performance and coach employees to improve.
• Use Internal Notes to communicate with team members quickly while having a conversation on the side.

Drift Cons:

• The customization options are inadequate.
• The app version could be better than the desktop version.
• The onboarding process is a bit cumbersome.

3rd party integration allowed: Yes

Suited for: Large-sized businesses, Remote Teams

Price:

Get in touch with the company for a quote.

Read Also: 11 Best Drift Alternatives for Your Business in 2022

Olark

Olark poses as an exceptional Gorgias Chat alternative. It helps you automate the busy work and focus on what demands your undivided attention. This helps shorten your sales cycle and convert leads faster. Also, you can leverage live chat insights to take steps that would help optimize your products and services.

Key Features of Olark:

• Store chat transcripts and structured notes
• Use custom pre-chat forms to gather contextual information
• Trigger messages with suggestions or special offers automatically
• Archive transcripts to a searchable database
• Send chat data to external sales and support tools

Olark Pros:

• The tool lets you update customer records. Track customer visits and pageviews while you’re in a chat with them.
• Use real-time dashboards to extract key information on chat metrics and customer feedback.
• Get daily, weekly, and monthly email reports on data summaries.

Olark Cons:

• The ability to transfer the conversation from one operator to another could be worked on.
• Its page load speed is a problem while navigating.
• Automation features are limited.

3rd party integration allowed: Yes

Suited for: Large-sized businesses, Enterprises, Personal Projects

Price:

Starts at $29/seat/month.

Tawk.to

If you’re looking for collaborative live chat tools to replace Gorgias, tawk.to is for you! The tool lets you ‘get close’ to your customers and address their queries before they buy and on a channel they prefer. tawk.to offers you one platform for all your customer interactions, ensuring all data is secure and nothing slips through the cracks.

Key Features of tawk.to:

• Track which website page visitors are in real-time
• Access video and voice add-ons
• Ban/unban visitors based on the need
• Leverage screen sharing to drive context to a conversation
• Stay up to date with desktop notifications

tawk.to Pros:

• It allows you to maintain a complete conversation history and see which team member interacted with the customer last.
• Access Group Messaging to discuss strategy and roadblocks.
• Create a free customizable knowledge base for both customers and the support team.

tawk.to Cons:

• Users often complain of mobile compatibility issues.
• Notification features can be enhanced.
• UI is a bit outdated.

3rd party integration allowed: Yes

Suited for: Small to large-sized businesses, Personal Projects

Price:

Starts at $0.

Also Read: 11 Best Tawk.to Alternatives to Upgrade Customer Service

Re:amaze

Re:amaze lets you stay a step ahead of your customers. The tool enables you to preview a message while customers are typing. This not only helps you respond quickly but also respond accurately with context. Its Peek functionality lets you co-browse with customers, enabling you to cater to their needs effortlessly.

Key Features of Re:amaze:

• Reach out to customers across various channels
• Use shared views to loop in clients
• Use notes to store critical information
• Use chatbots to address common questions
• Deploy FAQs for self-service support

Re:amaze Pros:

• Automate common tasks to focus on what’s most important.
• You can send automated and targeted customer messages using automated cues or triggers/rules.
• Gauge team effectiveness with automated quantitative and qualitative surveys.

Re:amaze Cons:

• The mobile app crashes quite frequently.
• Knowledge base can be improved.
• Its email functionality can be enhanced for better integration.

3rd party integration allowed: Yes

Suited for: Medium to large-sized businesses

Price:

Starts at $27.55/team member/month.

Comparison of Best Alternatives of Gorgias Chat

Here’s a table comparing some key features of the Gorgias chat tool with other Gorgias chat alternatives.

Final Verdict: Which Gorgias Chat Alternative Should You Go For?

Gorgias chat is an excellent software that offers:

• Live chat functionality via social media, SMS, and email
• Intent and sentiment detection
• Customizable views
• Key live chat metrics
• Automation add-on

However, you might be looking for more collaborative, insight-rich Gorgias chat alternatives like Drift and Olark.

Suppose you’re looking for an all-in-solution to engage customers, assess agent performance, and build a successful customer relationship over time. In that case, ProProfs Chat might be the right one for you. It lets you proactively approach customers with the proper context and cater to their needs. You can even support customers when your support team is offline by responding to them via the chatbot.

So set out to create positive customer experiences to ‘wow’ your customers with every interaction!