{"id":10592,"date":"2017-08-23T09:34:53","date_gmt":"2017-08-23T09:34:53","guid":{"rendered":"https:\/\/www.proprofs.com\/c\/?p=10592"},"modified":"2025-02-24T05:02:54","modified_gmt":"2025-02-24T05:02:54","slug":"customer-service-skills","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/customer-service-skills\/","title":{"rendered":"7 Experts Share Their Advice on Top 3 Customer Service Skills required to Succeed"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">The customer satisfaction depends on the customer service skills of an individual to professionally handle and deal with various consumers. If you let your customers down then there are chances of losing potential buyers. The\u00a0<\/span><a href=\"https:\/\/www.slideshare.net\/RightNow\/2011-customer-experience-impact-report\"><span style=\"font-weight: 400;\">report<\/span><\/a><span style=\"font-weight: 400;\"> done by customer impact business depicted that almost 89% of consumer stopped buying products due to low customer service. Hence, it is really important to build customer satisfaction and trust in the path of their purchase by offering good customer service. If you are lacking the strategies to offer good assistance to your consumers, then follow these tips to adapt topmost <a href=\"https:\/\/www.proprofs.com\/quiz-school\/skill-assessment-test\/customer-service\/\">customer service skills<\/a> required to succeed.<\/span><\/p>\n\n\n\n<p><b>1.&nbsp;<a href=\"https:\/\/twitter.com\/ijgolding\" target=\"_blank\" rel=\"noopener\">Lan Golding<\/a><\/b><\/p>\n\n\n\n<div class=\"design2_authorbox\">\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10593 size-full\" title=\"customer service skills required by lan golding\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2017\/08\/lan-Golding.png\" alt=\"customer service skills required by lan golding\" width=\"90\" height=\"90\"><\/figure><p class=\"design2_p\"><\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">A natural ability to care for other people \u2013 Both customers and colleagues \u2013 this is all about having the ability to empathize with other human beings<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Belief and Vision \u2013 A clear understanding of what is the \u2018right thing\u2019 to do for the customer, the employee and the shareholder and an understanding of what is required to make it happen<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Courage \u2013 This is needed \u2018in spades\u2019 \u2013 You must have the hide of a rhinoceros to balance with the compassion of an angel. Doing the \u2018right things\u2019 is very tough, but the most capable customer service professionals in the world keep on going despite the barriers constantly thrown in their way.<\/span><\/li>\n<\/ul>\n\n\n\n<p><b>2. <a href=\"https:\/\/twitter.com\/clearaction\" target=\"_blank\" rel=\"noopener\">Lynn Hunsaker<\/a><\/b><\/p>\n\n\n\n<div class=\"design2_authorbox\">\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10594 size-full\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2017\/08\/Lynn-Hunsaker.png\" alt=\"Lynn Hunsaker\" width=\"90\" height=\"90\"><\/figure><p class=\"design2_p\"><\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Relationship- Building with other functional areas in the company &#8212; to establish a cadence for customers prevalent issues to be passed along to the originating functions for prevention of recurrence.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> Change management methodology mastery &#8212; To drive smooth adoption of technologies as they\u2019re added.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> Negotiation savvy \u2013 To advocate customer service\u2019s needs in the company\u2019s best interests with other parties, internal as well as external.<\/span><\/li>\n<\/ul>\n\n\n\n<p><strong>3. <a href=\"https:\/\/twitter.com\/adrianswinscoe\" target=\"_blank\" rel=\"noopener\">Adrian Swinscoe<\/a><\/strong><\/p>\n\n\n\n<div class=\"design2_authorbox\">\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10595 size-full\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2017\/08\/Adrian-Swinscoe.png\" alt=\"customer service skills required by Adrian Swinscoe\" width=\"90\" height=\"90\"><\/figure><p class=\"design2_p\"><\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Being able to see something from another\u2019s perspective &#8211; Empathy<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> The ability to communicate well and to adapt your style depending on the customer. Within this I would include writing, talking and listening. &#8211; Communication<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> Caring enough to take responsibility for when things go wrong, committing to solving the problem and seeing it through &#8211; Responsibility<br><\/span>Customer service can be a tough job and so having patience and resilience are key &#8211; Fortitude<\/li>\n<\/ul>\n\n\n\n<p><strong>4. <a href=\"https:\/\/twitter.com\/KateNasser\" target=\"_blank\" rel=\"noopener\">Kate Nasser<\/a><\/strong><\/p>\n\n\n\n<div class=\"design2_authorbox\">\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10596 size-full\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2017\/08\/Kate-Nasser.png\" alt=\"Kate Nasser\" width=\"90\" height=\"90\"><\/figure><p class=\"design2_p\"><\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Empathy- &nbsp;All great service starts with an attitude of wanting to see things from the customer&#8217;s perspective and then showing empathy for what the customers are going through. &nbsp;It is the number one &#8220;IT&#8221; factor in customer service. &nbsp;When you have the desire to serve, an empathetic attitude, and the skill to communicate it, so when you succeed, the customers succeed, and the customers return.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Listening- &nbsp;An empathetic service attitude produces great listening which is absolutely essential for success. &nbsp;When you hear what the customer is saying, is not saying, wants, expects, and everything in between. &nbsp;From there you can deliver human care AND a great solution for their request.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Caring objectivity- &nbsp;Objectivity keeps you vital in the face of angry customers, tough times, and the occasional bad manager. &nbsp;Yet, you must also be caring to stop your objectivity from growing into insensitivity. &nbsp;My message to everyone I teach, be objective about conditions coming at you, be caring in your response.<\/span><\/li>\n<\/ul>\n\n\n\n<p><strong>5. <a href=\"https:\/\/twitter.com\/toister\" target=\"_blank\" rel=\"noopener\">Jeff Toister<\/a><\/strong><\/p>\n\n\n\n<div class=\"design2_authorbox\">\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10597 size-full\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2017\/08\/Jeff-Toister.png\" alt=\"customer service skills required by Jeff Toister\" width=\"90\" height=\"90\"><\/figure><p class=\"design2_p\"><\/p>\n<\/div>\n\n\n\n<p><span style=\"font-weight: 400;\">Customer service requires many skills, so it\u2019s hard to pick just three! Here are three that I think are especially challenging, but can make a huge difference.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Listening- I think we overlook the importance of this skill and don\u2019t practice enough. The best customer service professionals have an uncanny ability to listen closely to their customers and identify both their rational and emotional needs.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Empathy- Empathy requires us to understand how a customer is feeling, and good empathy skills can make a customer feel like we\u2019re on their side. The tricky part is empathy comes from having a relatable experience and that\u2019s not always easy to tap into. For instance, an IT Helpdesk professional may struggle to empathize with a customer having computer issues because she can fix her own computer!<\/span><\/li>\n\n\n\n<li><b><span style=\"font-weight: 400;\">Vision- This is probably the most important. The best customer service professional has a vision for how they want their customers to feel and they work hard to make that vision a relate. This creates a very different experience than the transaction service we often receive.<\/span><\/b><\/li>\n<\/ul>\n\n\n\n<p><strong>6. <a href=\"https:\/\/www.linkedin.com\/in\/jimiyoob\/\" target=\"_blank\" rel=\"noopener\">Jim Iyoob<\/a><\/strong><\/p>\n\n\n\n<div class=\"design2_authorbox\">\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10598 size-full\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2017\/08\/Jim-Iyoob.png\" alt=\"Jim Iyoob\" width=\"90\" height=\"90\"><\/figure><p class=\"design2_p\"><\/p>\n<\/div>\n\n\n\n<p><span style=\"font-weight: 400;\">Clear Communication &#8211; I believe there needs to be a Cultural fit for the company they work for &#8211; last and I think is most important that they should be a controller. The people of today do not care about empathy like in the old days, it is very important but most important is the ability to fix the problems.<\/span><br><span style=\"font-weight: 400;\">They want problem solvers (controllers) &#8220;I am sorry, but I assure you I will fix it&#8221;<\/span><\/p>\n\n\n\n<p><strong>7. <a href=\"https:\/\/customersthatstick.com\/\" target=\"_blank\" rel=\"noopener\">Adam Toporek<\/a><\/strong><\/p>\n\n\n\n<div class=\"design2_authorbox\">\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10599 size-full\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2017\/08\/Adam-Toporek.png\" alt=\"Adam Toporek\" width=\"90\" height=\"90\"><\/figure><p class=\"design2_p\"><\/p>\n<\/div>\n\n\n\n<p><span style=\"font-weight: 400;\">The three most important skills for succeeding in the customer service industry are situational awareness, empathy, and communication.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Awareness- Having a heightened sense of awareness enables one to anticipate customer needs and prevent customer issues before they can take root.<\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Empathy- Being able to empathize with what a customer is going through, to walk a mile in their personal customer journey, enables the type of deep connection and understanding that powers meaningful customer relationships and loyalty.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Communication- And finally, in customer service, communication is king. Excellent communication is the bedrock upon which all great customer experiences are built. Without it, good experiences can quickly go bad, and bad experiences can rapidly get worse.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Take Away<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Remember that most dissatisfied customers are the greatest source of learning. It is not easy to change the customer\u2019s perception but with great interpersonal skills and good communication channel like online help chat&nbsp;you can learn how to manage them effectively.<\/span><\/p>\n\n\n\n<div class=\"banner-btn btn-desk\"><a class=\"try-btn\" title=\"Try Live Chat for Free\" href=\"https:\/\/www.proprofschat.com\/signup\/\">Try Live Chat for Free<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The customer satisfaction depends on the customer service skills of an individual to professionally handle and deal with various consumers. If you let your customers down then there are chances of losing potential buyers. The\u00a0report done by customer impact business depicted that almost 89% of consumer stopped buying products due to low customer service. Hence,&#8230;<\/p>\n","protected":false},"author":11,"featured_media":34510,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223],"tags":[],"class_list":["post-10592","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Top 3 Customer Service Skills required to Succeed {Expert Advice}<\/title>\n<meta name=\"description\" content=\"Read what our experts have to say about the topmost customer service skills. 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