{"id":12189,"date":"2018-04-24T08:58:12","date_gmt":"2018-04-24T08:58:12","guid":{"rendered":"https:\/\/www.proprofs.com\/c\/?p=12189"},"modified":"2025-02-24T04:55:58","modified_gmt":"2025-02-24T04:55:58","slug":"hire-live-chat-agent","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/hire-live-chat-agent\/","title":{"rendered":"How to Recruit Live Chat Customer Support Team that Delights Users"},"content":{"rendered":"\n

<\/span>People Helping People is a Great Job!<\/b><\/span><\/h2>\n\n\n\n

Customer support is the most crucial aspect of determining the success of any business. Earning customer loyalty is a tough nut to crack. And, going gets tougher if a company doesn\u2019t have a right team in place to manage the customers.<\/p>\n\n\n\n

The support team plays a pivotal role to ensure that you are ahead of the competitors. It\u2019s the customer support representatives<\/a> who are the face of your company.<\/p>\n\n\n\n

They are the ones who bind customers to your business. That\u2019s why; hiring and retaining them is of prime importance.<\/p>\n\n\n\n

38%<\/a> of Leading CX experts are currently using a live chat to deliver instant support, while 26% are planning to use one. In fact, 48% would be more likely to return to a website with chat support, and 41% trust the brand more when this option is available.<\/em><\/p>\n\n\n\n

The figures show the prevalence of live chat for customers support. <\/span><\/p>\n\n\n\n

Besides, live chat software<\/a> is also considered as the fastest medium by organizations to engage with their customers<\/strong> efficiently. <\/span><\/p>\n\n\n\n

But, there is a catch! Customer support team should be on their toes. They should be able to reflect the company\u2019s values. Every interaction is an opportunity<\/strong> \u2013 if the agent fails to make an impression, it is a huge loss. <\/span><\/p>\n\n\n\n

On the other side, a worthy experience means positive word-of-mouth and customer constancy. So, the managers should ensure they have the right team of people helping the customers all the way.<\/span><\/p>\n\n\n\n

Like every other job, customer support profile also requires a person to possess certain qualities and skill set<\/a>. Also, it is a common tendency for the people in this field to switch their jobs. Often regarded as a \u2018thankless\u2019 job, it is hard to find the right people for this work. <\/span><\/p>\n\n\n\n

Besides that, a business cannot afford to compromise on the quality of support. Let\u2019s see what it takes to hire and create a team of amazing people who can lead a company to the next level of success.<\/span><\/p>\n\n\n\n

<\/span>Posting a Job<\/b><\/span><\/h2>\n\n\n\n

What is so unique about publishing a job? It is a standard routine whenever a company wants to recruit employees. But, posting a job with a proper description and on the right medium is very important. <\/span><\/p>\n\n\n\n

Like many companies use social media platforms to target a specific location, age-group, and professionals to post the vacancy ad. <\/span><\/p>\n\n\n\n

Also, if you are looking for that extraordinary set of people, you must create a description that attracts them. It should be a job that challenges them to bring out the best of their skills. <\/span><\/p>\n\n\n\n

Of course, don\u2019t forget the remuneration. Hiring people on the basis of referrals, networking or asking your clients for reference is also a good option.<\/span><\/p>\n\n\n\n

Based on your industry, identify what kind of people you want to hire. <\/span><\/p>\n\n\n\n

For instance, customer support for IT-based organizations demands them to possess specific background and experience. While for online shopping, it may be a different case. <\/span><\/p>\n\n\n\n

Consult your co-workers. Put an ad and a job description that attracts the right set of candidates. It will save your time and efforts to scrutinize the applications. Many companies providing world-class support address their support team with unique titles. Wistia\u2019s Customer Champions, Buffer\u2019s Happiness Heroes, etc. and other such examples show how the companies value this role.<\/span><\/p>\n\n\n\n

<\/span>Analysing the Skillset<\/b><\/span><\/h2>\n\n\n\n

According to <\/i>73%<\/i><\/a><\/strong> of customers, live chat gives them the most satisfying experience<\/strong> among all other ways of communication. Also, 63% of consumers prefer coming back to a website offering live chat help.<\/span><\/i><\/p>\n\n\n\n

The people representing your company in a customer support environment should be able to pull off a more excellent experience. Providing live support chat<\/a> can be quite exciting and challenging at the same time.<\/p>\n\n\n\n

A candidate should possess following qualities to be successful:<\/p>\n\n\n\n