{"id":13319,"date":"2018-08-31T08:52:19","date_gmt":"2018-08-31T08:52:19","guid":{"rendered":"https:\/\/www.proprofs.com\/c\/?p=13319"},"modified":"2025-02-24T04:51:54","modified_gmt":"2025-02-24T04:51:54","slug":"use-live-chat-mobile-app-customer-service","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/use-live-chat-mobile-app-customer-service\/","title":{"rendered":"Delighting Your Customers On The Go Using Live Chat Mobile App"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Delightful customer experience!<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">A motto every company wishes to follow and abide by at all times. But is it really possible? Guess what, statistics like:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Annually US companies lose $62 billion due to bad customer service<\/strong><\/li>\n\n\n\n<li><strong>74% customers <a href=\"https:\/\/www.salesforce.com\/form\/pdf\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noopener\">switch to a different option<\/a> in market if their purchasing experience has been too difficult<\/strong><\/li>\n\n\n\n<li><strong>51% customers never go back to the same organization after experiencing one negative instance<\/strong><\/li>\n\n\n\n<li><strong>More than half of Americans scrap a planned purchase due to bad customer service<\/strong><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">\u2026 make it clear that providing a delightful experience to all customers isn\u2019t an easy target for organizations today. A lot of these statistics are an outcome of situations like:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><em><span style=\"font-weight: 400;\">Increased competitors<\/span><\/em><\/li>\n\n\n\n<li><em><span style=\"font-weight: 400;\">Lack of better product delivery<\/span><\/em><\/li>\n\n\n\n<li><em><span style=\"font-weight: 400;\">Not being able to understand and meet customers\u2019 expectations, and more.<\/span><\/em><\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400;\">So, how do you outshine during these circumstances? How do you keep your customers delighted at all times? Or you don\u2019t, at all?<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">All these questions may seem to put you in a spot. Except, they can easily be tackled with the use of a live chat mobile app. If you already have a live chat software in place, then all you have to do is download it\u2019s application on your <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.live2support\">Android <\/a>or <a href=\"https:\/\/apps.apple.com\/us\/app\/live2support-chat-application\/id396424818\">iOS<\/a> phone to offer support at all times.<\/span><\/p>\n\n\n\n<p><strong>With 24\/7 customer support and <a href=\"https:\/\/www.slideshare.net\/RightNow\/2011-customer-experience-impact-report\/5\" target=\"_blank\" rel=\"noopener\">friendly operators<\/a><\/strong><span style=\"font-weight: 400;\"><strong>, your customers are sure to fall in love with your brand<\/strong>. Besides, there are various other reasons why you should download live chat app and ask your operators to use it all times.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Let\u2019s explore the reasons now!<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Live_Chat_Mobile_App_Keeps_Your_Customers_Delighted_On_the_Go\"><\/span><strong>How Live Chat Mobile App Keeps Your Customers Delighted On the Go<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1. Boosts Website Engagement<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Keeping your visitors engaged on the website is a challenging task, especially if they aren\u2019t able to find that particular service or product while browsing through the site. This becomes more challenging if no operator is available to respond to their queries in real time.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">But in such a situation, <a href=\"https:\/\/www.proprofschat.com\/use-cases\/mobile-chat-app\/\">live chat mobile app<\/a> takes away all the brownie points.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Your <strong>support operators still get to respond to customer queries in real time<\/strong> even if they aren\u2019t available at their seats. That\u2019s because the mobile app allows operators to see:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Number of chats initiated by their customers<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Number of chats that are pending response<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Number of chats that are managed by other team members<\/span><\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400;\">\u2026 and more. With such in-depth view, you get to enjoy benefits like:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">See more website engagement<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Observe a boost in customer satisfaction<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Retain more customers and improve brand value<\/span><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2. Sells Products After Hours<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">From hotel booking to selling a product, live chat mobile app helps you do it all anytime, anywhere. With a chat app, your <strong>operators can easily help customers walk through the sales funnel<\/strong>. This results in:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">More availability of your business after standard hours<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">More potential customers and <a href=\"https:\/\/www.proprofschat.com\/solutions\/sales\/\">increment in overall sales<\/a><\/span><\/li>\n\n\n\n<li><a href=\"https:\/\/www.proprofschat.com\/blog\/delightful-customer-service\/\"><span style=\"font-weight: 400;\">More satisfied customers<\/span><\/a><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#3. Helps Communicate With Customers At All Times<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">According to a study by <\/span><a href=\"https:\/\/www.salesforce.com\/blog\/2017\/05\/14-retail-customer-experience-stats.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/a><span style=\"font-weight: 400;\">, more than <strong>70% of customers wish to have a consistent experience with the brand<\/strong> their associated with.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">In short, your customers seek unrestricted communication channels at all times. And what better way to do so other than a chat mobile app. Your <a href=\"https:\/\/www.proprofschat.com\/solutions\/customer-service\/\">customers can get support<\/a> and that too on time. Such prompt customer service results in:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Delighted customers<\/span><\/li>\n\n\n\n<li><a href=\"https:\/\/www.proprofschat.com\/use-cases\/lead-generation\/\"><span style=\"font-weight: 400;\">Better leads and conversion rates<\/span><\/a><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#4. Expands Market Reach<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">To expand your brand\u2019s market reach is yet another challenging task at hand. However, with the use of chat app on mobile, you can improve your reach across different markets hassle-free.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Your target audience will get quick and easy access to your support operators better. Also, instant response to their queries becomes a plus. Therefore, closing the regional gap between your audience and business.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#5. Makes Your Operator\u2019s Job Simple<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Another reason to seriously consider a live support chat that comes with mobile app is because you make your operator\u2019s job more simple. No more your operators need to start their systems and login to their account to check which chat requires their immediate attention.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The mobile app is here to save the day.<\/span><\/p>\n\n\n\n<p><strong>With the app, they can:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Identify which chat is managed by which support operator<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><a href=\"https:\/\/help.proprofschat.com\/visitor-monitoring-window\">Monitor existing chats<\/a> and provide support where their expertise is required<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Answer customer queries on the go<\/span><\/li>\n\n\n\n<li><a href=\"https:\/\/www.proprofschat.com\/features\/chat-routing\/\"><span style=\"font-weight: 400;\">Transfer chats to other support operator<\/span><\/a><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">See how many chats are pending response<\/span><\/li>\n<\/ol>\n\n\n\n<p><strong>Such benefits help support operators:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.proprofschat.com\/blog\/customer-engagement-strategies\/\"><span style=\"font-weight: 400;\">Keep customers engaged at all times<\/span><\/a><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Improve productivity<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Boost brand visibility <\/span><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Bottom_Line%E2%80%A6\"><\/span><strong>Bottom Line\u2026<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">By putting <a href=\"https:\/\/www.proprofschat.com\/blog\/best-live-chat-software\/\">live chat software<\/a> to use for your organization, you help your business grow. After all, the software allows you:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Answer queries instantly<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Capture leads<\/span><\/li>\n\n\n\n<li><a href=\"https:\/\/www.proprofschat.com\/blog\/how-to-increase-sales-with-live-chat\/\"><span style=\"font-weight: 400;\">Boost sales<\/span><\/a><\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400;\">However, doing all these activities at all times is a constant challenge for all. Worry not, this constant challenge can easily be tackled with the help of a live chat mobile app. <\/span><\/p>\n\n\n\n<p><strong>The customer support mobile app will help you:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Improve website engagement<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Sell products after hours<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Reach customers at all times<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Improve market reach<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Help operators improve productivity and overall customer experience<\/span><\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400;\">With these and other benefits, there is no way your customers won\u2019t feel delighted with your support services. The on-the-go experience surely leaves an impression of your brand on the customers and helps your business grow better. So download your live chat mobile app today to keep your customers delighted!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delightful customer experience! A motto every company wishes to follow and abide by at all times. But is it really possible? Guess what, statistics like: \u2026 make it clear that providing a delightful experience to all customers isn\u2019t an easy target for organizations today. A lot of these statistics are an outcome of situations like:&#8230;<\/p>\n","protected":false},"author":11,"featured_media":34649,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-13319","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-live-chat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Use Live Chat Mobile App to Provide On The Go Customer Service<\/title>\n<meta name=\"description\" content=\"With ProProfs Live Chat mobile app, you can now cater the incoming queries of site visitors easily. Anytime, Anywhere support 24\/7.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.proprofschat.com\/blog\/use-live-chat-mobile-app-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use Live Chat Mobile App to Provide On The Go Customer Service\" \/>\n<meta property=\"og:description\" content=\"With ProProfs Live Chat mobile app, you can now cater the incoming queries of site visitors easily. 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