{"id":21725,"date":"2019-07-18T11:48:42","date_gmt":"2019-07-18T11:48:42","guid":{"rendered":"https:\/\/www.proprofs.com\/c\/?p=21725"},"modified":"2025-05-19T09:56:46","modified_gmt":"2025-05-19T09:56:46","slug":"personalized-marketing-strategy","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/personalized-marketing-strategy\/","title":{"rendered":"5 Steps to Create a Personalized Client Model to Drive Your Marketing Strategy"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><br \/>\nHave you personalized your marketing strategy? If you have not, then you\u2019re probably living under the rock.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I started to notice more and more personalized campaigns a few years ago, and back then personalization was a kind of a revolution in the marketing industry. Back then, I was working as a social media manager at a small company, and we were looking for a marketing strategy for small business that would have helped us shoot ahead.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, marketing ideas that were based on personalization made me think: why have I not thought of this before? Now, personalization is no longer just a revolutionary idea. It\u2019s become a necessity.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Starting_From_the_Bottom_-_Defining_Marketing_Strategy\"><\/span><b>Starting From the Bottom \u2013 Defining Marketing Strategy<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-21748\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2019\/07\/Defining-Strategy.gif\" alt=\"Defining Strategy for customer service\" width=\"509\" height=\"313\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Your goal is to build a personalized marketing strategy with which your target audience can relate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, your first step in this direction should be to define your marketing strategy and how do you plan to personalize it according to your audience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s say you plan to combine all your marketing platforms into one detailed plan. Your marketing strategy should then focus on how the combination of all the marketing platforms can help you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reach where your customers are<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Personalize the ideas of marketing by targeting their pain points<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Personalization starts from creating a personalized client model, which is commonly known as \u2018buyer persona\u2019 or a \u2018<a href=\"https:\/\/www.founderjar.com\/target-audience\/\" target=\"_blank\" rel=\"follow noopener\">target audience persona<\/a>\u2019.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A marketing campaign that is based on a vague buyer persona is already a failure. In fact, the more specific you are about describing the buyer persona, the more personalized client model you\u2019ll have.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s what stats say:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.protocol80.com\/blog\/2015\/08\/14\/11-buyer-persona-statistics-that-prove-personas-are-awesome\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Email marketing campaigns<\/span><\/a><span style=\"font-weight: 400;\"> that use buyer persona have an open rate that is two times higher and a clickthrough rate that is five times higher<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/boardview.io\/blog\/buyer-personas-33-mind-blowing-stats\/\"><span style=\"font-weight: 400;\">Website traffic<\/span><\/a><span style=\"font-weight: 400;\"> increased by 210% and website generated sales increases by 124% in campaigns that use personalized client models<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Using a buyer persona contributes to a <\/span><a href=\"https:\/\/www.slideshare.net\/WesleyAyres1\/nurturing-ebook-trip-not-drip-2015\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">900% increase<\/span><\/a><span style=\"font-weight: 400;\"> in the length of an average visit to your website<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Thus, identify your buyer\u2019s personas to build a successful marketing campaign for small business.<\/span><\/p>\n<p><b><i>The question is, what about the overall marketing strategy?<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">Every <a href=\"https:\/\/visme.co\/blog\/how-to-write-a-business-plan\/\">business plan<\/a> has its own marketing strategy for achieving its KPIs. But if you adopt personalization as a part of your overall marketing strategy and incorporate it every time you create client models, that will be a huge contribution to achieve success.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But what does it take to create a personalized client model? What should you take into consideration?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s do a step by step guide:<\/span><\/p>\n<h3><b>Step #1 \u2013 Hypothesizing in Detail<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The essential step to start with is all about taking a look at different aspects that describe your ideal personalized audience persona. So, this step consists of several sub-steps:<\/span><\/p>\n<p><b>\u2713\u00a0Describing demographics \u2013 <\/b><span style=\"font-weight: 400;\">Give a detailed description of age, gender, social status, income job position, education, and marital status. Creating a personalized model starts here, so the more information you provide, the easier it will be to apply this audience persona to your marketing campaigns and the overall strategy.<\/span><\/p>\n<p><b>\u2713\u00a0Describing goals and challenges \u2013 <\/b><span style=\"font-weight: 400;\">Let\u2019s say, you have an app that will help users spend less time online and improve concentration. Thus, the goals and challenges of your audience persona would be saving time online and spend more time undistracted (to either do their job, read a book or study).<\/span><\/p>\n<p><b>\u2713\u00a0Describing your solution \u2013 <\/b><span style=\"font-weight: 400;\">Get into details, how your product will solve the challenges your audience persona has to face.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The easiest way to make an audience persona more personalized is to imagine this person in a situation, experiencing the challenges and their effect on their everyday life (described in the Demographics section). You can then bring a situation where their problems get solved with the help of your product. This helps you hypothesize about an audience persona but in a more personalized and detailed way.<\/span><\/p>\n<h3><b>Step #2 \u2013 Surveying<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The best way to create a personalized client model is to ask your customers what personalized experiences they\u2019re expecting from your brand. That\u2019s where <\/span>releasing a survey<span style=\"font-weight: 400;\"> can be a fun and interactive way to communicate with them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to stats, <\/span><a href=\"https:\/\/smarterhq.com\/blog\/personalization-statistics-roundup\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">91% of consumers<\/span><\/a><span style=\"font-weight: 400;\"> are more likely to shop with brands that offer personalized offers. And the fastest way to provide these personalized offers and collect important data is by surveying your customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Surveys can be carried out across different platforms such as emails, website, and social media. I often come across different surveys on Instagram, with brands asking questions, not only about who their followers are but also what products they prefer:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-21730\" title=\"surveying for Marketing Strategy\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2019\/07\/Surveying.jpg\" alt=\"surveying for Marketing Strategy\" width=\"298\" height=\"530\" \/><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 10pt;\"><span style=\"font-weight: 400;\">Image credit: <\/span><a href=\"https:\/\/www.instagram.com\/explore\/tags\/survey\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Instagram<\/span><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, indirect way of surveying people like asking about a product and its features is a good way to collect valuable information for a personalized client model. Such questions show, which products your followers are really interested in, which ones they\u2019d rather have in their life. This information can play an extremely important role in incorporating a personalized client model that will drive your business\u2019s marketing strategy.<\/span><\/p>\n<h3><b>Step #3 \u2013 A\/B Testing<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Now, it\u2019s time to put the data you\u2019ve collected to the test, and A\/B testing is an ideal way to successfully determine whether your personalized client model works for your marketing strategy or not.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-21732 size-full\" title=\"ab-testing for Marketing Strategy\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2019\/07\/AB-Testing.jpg\" alt=\"ab-testing for Marketing Strategy\" width=\"550\" height=\"284\" \/><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 10pt;\"><span style=\"font-weight: 400;\">Image credit: <\/span><a href=\"https:\/\/sherpablog.marketingsherpa.com\/research-and-measurement\/marketing-101-what-is-ab-split-test\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Marketing Sherpa Blog<\/span><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.benchmarkemail.com\/blog\/a-b-testing\/\">A\/B testing<\/a> overall is one of the most popular strategies in marketing, with call-to-action buttons being the most popular element of this test. Although A\/B testing is used mostly for testing a product by splitting the audience into two sections to test variations of a campaign, you can do the same with testing your personalized client model.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For A\/B testing, you\u2019ll need two variations of your personalized client model, with some differences between the two, and see how your audience performs. You can do it through a call-to-action button as well as A\/B test emails or landing pages. The trick is to check both variations simultaneously to obtain relevant results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Flatfy<\/span><span style=\"font-weight: 400;\">, an international real estate company, used A\/B testing to determine that they need landing pages in different languages. Localization of a website is also a way to make your marketing strategy more personalized. As a result, Flatfy now has their website in many languages including English, Hungarian, Romanian, Russian and others.<\/span><\/p>\n<h3><b>Step #4 \u2013 Coming in Contact with a Customer<\/b><\/h3>\n<p><video class=\"animated-right\" preload=\"auto\" autoplay=\"autoplay\" loop=\"loop\" muted=\"\" width=\"300\" height=\"150\"><source src=\"https:\/\/www.proprofschat.com\/new-ui\/img\/livechat.mp4\" \/><\/video><br \/>\n<span style=\"font-weight: 400;\">Your customers like to get in touch instantly. Why not use a live chat?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use a live chat software to test a personalized client model and make necessary changes to your services to build a seamless communication channel.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Live chat is not just a <strong><a href=\"https:\/\/www.proprofschat.com\/blog\/how-to-use-live-chat-for-lead-generation\/\">lead generation<\/a><\/strong> tool. It helps your brand build new connections with the customers and boost brand loyalty.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Features like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.proprofschat.com\/features\/chat-greeting\/\"><span style=\"font-weight: 400;\">Chat greetings<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.proprofschat.com\/features\/real-time-visitor-tracking\/\"><span style=\"font-weight: 400;\">Visitor monitoring<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.proprofschat.com\/features\/chat-routing\/\"><span style=\"font-weight: 400;\">Chat routing<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.proprofschat.com\/features\/canned-responses\/\"><span style=\"font-weight: 400;\">Canned responses<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">help your brand communicate in a personalized fashion and respond to questions faster.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now the use of live chat software is not just limited to a brand\u2019s website. The same tool can be used at social media platforms like Facebook. This allows people to get in touch with a brand, ask questions related to their services, and get answers hassle-free.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Live chat tools like <strong><a href=\"https:\/\/www.proprofschat.com\/\">ProProfs Live Chat<\/a><\/strong> try to reduce response time and chat tickets by offering seamless <strong><a href=\"https:\/\/www.proprofschat.com\/blog\/live-chat-knowledge-base-integration\/\">integration with a knowledge base<\/a><\/strong>. This gives visitors and existing customers the opportunity to get answers way faster. At the same time, the brand also gets to collect important data on visitor behavior to further improve the support experience.<\/span><\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/T_B58avEgj4\" width=\"800\" height=\"400\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<hr \/>\n<p><strong>Recommended Reads<\/strong>:\u00a0<a href=\"https:\/\/www.proprofschat.com\/blog\/customer-engagement-strategies\/\">5 Powerful Marketing Strategies That Maximize Customer Engagement<\/a><\/p>\n<hr \/>\n<h3><b>Step #5 \u2013 Putting it Together<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The last step is, of course, putting together all the data you\u2019ve obtained. Naturally, you might have a lot of data, but it\u2019s important to stick to the most recent and relevant information. Another thing that should be taken into account is that your final personalized client model should not only agree with your audience, but also with the values of your brand and what your product represents.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Bottom_Line_Build_a_Personalized_Marketing_Strategy\"><\/span><b>Bottom Line: Build a Personalized Marketing Strategy<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Personalization leads every marketing campaign to success. But making it a part of your small business\u2019s marketing strategy requires a little bit more of your attention and time to do the analysis.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hopefully, this brief guide gave you some general ideas on how to create a personalized client model. Personalization largely depends on what values your business represents as well, so keep it in mind when doing research on who your ideal buyer persona is.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Now that we\u2019ve covered how to build a personalized marketing strategy, let\u2019s take a look at the frequently asked questions that a small business owner has in mind when building one for their newbie brand.<\/span><\/p>\n<p><strong><i>Q. What will be the most effective marketing strategy for my small business?<\/i><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Make your brand omnipresent. Ensure that your business is available at all times to take up questions from your prospects. For this, you can use platforms live chat or social media to reach out and understand the growing needs of your customers.<\/span><\/p>\n<p><strong><i>Q. What are the common marketing strategies for small business owners?<\/i><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Some common marketing strategies for small business owners are webinars, advertisements on Facebook, list your product on Google My Business, implement the use of Google Adwords, invest in content marketing, add a free live chat software, and the list can go on.<\/span><\/p>\n<p><strong><i>Q. How can I be successful at marketing my small business?<\/i><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">To be successful at marketing, you need to know your company inside-out, know your customers, understand what your competitors are doing, set attainable goals for your business, and most importantly keep a track of what\u2019s the latest marketing strategy to stay ahead of all in the market.<\/span><\/p>\n<p><strong><i>Q. How can I use live chat to market my products successfully?<\/i><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">With the <a href=\"https:\/\/www.proprofschat.com\/blog\/best-live-chat-software\/\">best live chat software<\/a>, you can market your products easily in the market. The tool supports a feature called announcements that help you market the latest offers, discounts, upcoming product and service updates, and much more hassle-free.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you personalized your marketing strategy? If you have not, then you\u2019re probably living under the rock. I started to notice more and more personalized campaigns a few years ago, and back then personalization was a kind of a revolution in the marketing industry. Back then, I was working as a social media manager at&#8230;<\/p>\n","protected":false},"author":11,"featured_media":34609,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223],"tags":[],"class_list":["post-21725","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Steps to Create a Personalized Client Model to Drive Your Marketing Strategy | ProProfs Chat<\/title>\n<meta name=\"description\" content=\"Want to create a smart marketing strategy to personalize your client model? If yes, then we&#039;re here to help you. 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