{"id":27515,"date":"2020-03-26T13:18:53","date_gmt":"2020-03-26T13:18:53","guid":{"rendered":"https:\/\/www.proprofs.com\/c\/?p=27515"},"modified":"2025-09-25T08:00:38","modified_gmt":"2025-09-25T08:00:38","slug":"handle-multiple-customers","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/handle-multiple-customers\/","title":{"rendered":"How to Handle Multiple Customers at the Same Time"},"content":{"rendered":"\n

Hello? Yeah, hi. I was trying to purchase one of your products online and submitted my card details. I see a deduction but I haven\u2019t received a confirmation from your end. Could you please look into this and let me know if my order has been confirmed?<\/span><\/i><\/p>\n\n\n\n

Yes, sure. Is it okay if I put your call on hold? <\/span><\/i><\/p>\n\n\n\n

Yeah. (thinks for how long this is going to stay on hold)<\/span><\/i><\/p>\n\n\n\n

Thanks to live chat, the \u2018call on hold\u2019 mode during a support request doesn\u2019t daunt anymore.<\/span><\/p>\n\n\n\n

Customers prefer and look for an immediate response to their questions. That\u2019s exactly why you have a technology like live chat in place. But sometimes it becomes a tedious task for your support team to manage multiple customers at the same time.<\/p>\n\n\n\n

<\/span>Problems Operators Can Encounter When Managing Multiple Customers<\/strong><\/span><\/h2>\n\n\n\n
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Did you know that in 2018, customers spent an average of <\/span><\/i>713 seconds<\/span><\/i><\/a> (or 11 minutes and 53 seconds) on live chats?<\/span><\/i><\/p>\n<\/blockquote>\n\n\n\n

Your customers won\u2019t mind spending time with your operators when they are getting their desired solution to the problem. <\/span><\/p>\n\n\n\n

Customers did not like it when they:<\/strong><\/p>\n\n\n\n