{"id":33977,"date":"2020-12-16T09:16:53","date_gmt":"2020-12-16T09:16:53","guid":{"rendered":"https:\/\/www.proprofs.com\/c\/?p=33977"},"modified":"2026-01-22T10:25:15","modified_gmt":"2026-01-22T10:25:15","slug":"live-chat-support-during-holiday-season","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/live-chat-support-during-holiday-season\/","title":{"rendered":"How to Manage Live Chat Support During the Holiday Season & Drive Conversions"},"content":{"rendered":"\n
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Changing shopping trends are likely to reshape this holiday season.<\/p>\n\n\n\n

71%<\/a> of Americans claimed in early August that their holiday traditions will change by up to 10 points. This impacts the way consumers will spend, travel, shop, and celebrate this season. And it is this change in the consumer behavior landscape that will pose a challenge for all the brands in the market.<\/p>\n\n\n\n

But brands need to understand one thing that while consumer behavior may change going forward, their habit to reach out for support won\u2019t. They would still wish to get access to instant support that helps them arrive at a solid decision. To make instant help possible, you\u2019ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms.<\/p>\n\n\n\n

Studies also suggest that 79%<\/a> of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support.<\/p>\n\n\n\n

But simply adding live chat to your website won\u2019t be enough.<\/p>\n\n\n\n

You will have to come up with strategies that will help your support team manage live chat during the holiday season. And just in case you need a head start in this direction, then we\u2019re here to help you out.<\/p>\n\n\n\n

In this blog, we\u2019ll explore how live chat can help your business during the holiday season and seven ways to help you handle live chat support during holidays. In an additional section, we\u2019ll briefly explore how you can use live chat to drive conversions during the holiday season and how to manage post-holiday rush in chat requests.<\/p>\n\n\n\n

Let\u2019s get started.<\/p>\n\n\n\n

<\/span>How Can Live Chat Help During the Holidays?<\/strong><\/span><\/h2>\n\n\n\n

Why is it important to use live chat during the holiday season?<\/p>\n\n\n\n

At different stages of the customer lifecycle<\/a>, live chat turns out to be a saving grace for business owners. Once implemented on the website it helps them manage multiple customers at the same time and offer a solution faster. You can basically optimize your live chat support<\/strong><\/a> for the holiday season and make sure no support query goes unanswered.<\/p>\n\n\n\n

But when it comes to the holiday season, live chat turns out to be a lucrative option even for sales team as it helps them to:<\/strong><\/p>\n\n\n\n

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  • Capture market qualified leads in real-time<\/li>\n\n\n\n
  • Initiate a chat that helps sales and support teams understand customer intent better<\/li>\n\n\n\n
  • Identify upsell and cross-sell opportunities that can be offered during an ongoing conversation<\/li>\n\n\n\n
  • Close a sale while having a conversation with the customer<\/li>\n\n\n\n
  • Encourage customers to visit the business again for future purchases by creating a seamless experience for them in real-time<\/li>\n<\/ul>\n\n\n\n

    In a nutshell, you can use live chat tools<\/a> to increase your holiday AOV (average order value) without compromising on their experience with your brand.<\/p>\n\n\n\n

    That\u2019s why it is important to use live chat during the holiday season on your business website.<\/p>\n\n\n\n

    <\/span>7 Tips to Manage Live Chat During the Holiday Season<\/strong><\/span><\/h2>\n\n\n\n

    Now that we know how crucial live chat can be for businesses, it is time we check out some tips on how to use live chat during the holiday season. These tips for customer support during the holidays will empower your operators on how to manage customers while maintaining the quality of customer support experience at the same time. Let\u2019s explore these tips on how to live chat during the holiday season below.<\/p>\n\n\n\n

    1. Customize Your Chat Widget<\/strong><\/h3>\n\n\n\n

    Holiday season vibe shouldn\u2019t be restricted to just your website or customized sales pop ups. If your live chat solution gives you ample options to customize the live chat widget<\/a>, then do not hesitate to color it with your preferred seasonal colors.<\/p>\n\n\n\n

    Solutions like ProProfs Chat come with advanced chat widget customization options where you can change the theme through text and window styling. What\u2019s more, it helps you get more creative with advanced CSS customization options.<\/p>\n\n\n\n

    But why customize your chat widget?<\/p>\n\n\n\n

    First of all, it helps you announce that you\u2019ve entered the holiday season that gets your visitors all excited for what\u2019s next. And two, it is important for the chat widget to fit the theme that your website is following for the season. The live chat widget may not look like it is a part of the same website if it doesn\u2019t match its current theme.<\/p>\n\n\n\n