{"id":35464,"date":"2021-06-30T11:55:14","date_gmt":"2021-06-30T11:55:14","guid":{"rendered":"https:\/\/www.proprofschat.com\/blog\/?p=35464"},"modified":"2025-09-12T06:17:21","modified_gmt":"2025-09-12T06:17:21","slug":"how-to-add-live-chat-to-shopify","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/how-to-add-live-chat-to-shopify\/","title":{"rendered":"How to Add Live Chat App to Shopify Store"},"content":{"rendered":"\n<p>If you own a Shopify store, there\u2019s no need to explain why it is one of the popular platforms among <a href=\"https:\/\/sleeknote.com\/blog\/shopify-statistics#14\"><strong><em>87%<\/em><\/strong><\/a> of merchants.&nbsp;<\/p>\n\n\n\n<p>However, creating an online business website on Shopify alone won\u2019t help you get the conversions for your eCommerce store. You need to get a live chat function on board. <a href=\"https:\/\/www.proprofschat.com\/integrations\/shopify\/\"><strong>Live chat and Shopify integration<\/strong><\/a> will help your business connect, engage, and encourage prospects to convert to your online store.<\/p>\n\n\n\n<p>Simply add live chat to Shopify store to see your online business soar. We\u2019ve created a quick step-by-step guide (divided into three stages) to help you bring both Shopify and live chat apps together.<\/p>\n\n\n\n<p>But before we dive right into our guide on how to add live chat on Shopify, let\u2019s explore a few reasons why your business should invest in a live chat app for your store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Install_Live_Chat_on_Your_Shopify_Store\"><\/span><strong>Why Install Live Chat on Your Shopify Store<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong><em>No business will make investments that don\u2019t yield valuable results in the longer run.<\/em><\/strong><\/p>\n\n\n\n<p>When you get a live chat plugin for Shopify onboard, you seek results that equate with your investment in the application. To help you see those results, we\u2019ve listed a few benefits that are an outcome of adding live chat to your Shopify store.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Empowers your eCommerce store to connect with prospects right away. You can send personalized welcome messages that encourage prospects to interact with your operators in real-time.<br><\/li>\n\n\n\n<li>Helps you identify upsell opportunities as it allows you to send product recommendations during an ongoing conversation with the prospect. This is one of the perfect ways for your business to increase cart value as well.<br><\/li>\n\n\n\n<li>Identifies possible reasons that make your prospects stay at your website. Live chat can help you track visitor behavior in real-time and enable your sales team to understand what they came looking for at your store.<br><\/li>\n\n\n\n<li>Enables your eCommerce store to capture leads that can be nurtured as customers by your marketing efforts later on. You can capture them through lead capture forms like pre-chat form or via chatbot feature.<br><\/li>\n\n\n\n<li>Speeds up the support process for your visitors looking for answers by reducing response time successfully. One of the highlights of using live chat on your website is how it successfully improves response time. Unlike phone support, live chat enables you to respond quickly to multiple people in one go.<\/li>\n<\/ul>\n\n\n\n<p>Now that we know what a live chat app can do for your Shopify store, it is time we proceed to our step-by-step guide below.<\/p>\n\n\n\n<pre class=\"wp-block-verse\"><strong>Also Read: <a href=\"https:\/\/www.proprofschat.com\/blog\/best-shopify-chatbot-apps\/\">10 Best Shopify Chatbots to Upscale Your Business in 2026<\/a><\/strong><\/pre>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step-by-Step_Guide_to_Add_Live_Chat_to_Shopify_Store\"><\/span><strong>Step-by-Step Guide to Add Live Chat to Shopify Store<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Our step-by-step guide is divided into three stages. Each stage describes a detailed process that helps you add live chat to your Shopify eCommerce site successfully.&nbsp;<\/p>\n\n\n\n<p><strong>Please note: <\/strong><em>We\u2019ve used ProProfs Chat as an example to help you understand how to install Live chat in Shopify store<\/em><strong><em>.<\/em><\/strong><em> The same process can be repeated with other<\/em><strong><em> <\/em><\/strong><a href=\"https:\/\/www.proprofschat.com\/blog\/best-live-chat-software\/\"><strong><em>live chat options<\/em><\/strong><\/a><em> in the market as well.<\/em><\/p>\n\n\n\n<p>Without further ado, let\u2019s dive in.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">Stage 1<\/span>: Sign-up &amp; Create ProProfs Chat Account<\/strong><\/h3>\n\n\n\n<p>This stage is specifically designed for Shopify users who are yet to sign up for a live chat software for their eCommerce website.&nbsp;<\/p>\n\n\n\n<p><strong>Step 1:<\/strong> If you\u2019ve reached proprofschat.com, then you\u2019ll need to click on the <strong>\u2018<a href=\"https:\/\/www.proprofschat.com\/signup\/\">Sign Up Free\u2019<\/a><\/strong> button on the top right corner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"989\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/Proprofs-chat-home-page-sign-up-3-1.png\" alt=\"ProProfs Chat Sign Up\" class=\"wp-image-42361\"\/><\/figure>\n\n\n\n<p>You\u2019ll land on the signup page where you can create your ProProfs Chat account either by using your existing Google, Facebook, X, LinkedIn, or Microsoft Outlook login.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1301\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/image-8.png\" alt=\"sign up &amp; create proprofs chat account\" class=\"wp-image-42370\"\/><\/figure>\n\n\n\n<p>But other than that, you can simply feed your work email address to continue through the sign up process.&nbsp;<\/p>\n\n\n\n<p><strong>Step 2:<\/strong> Once you add your work email address, you will come across another set of forms that will be divided into step 2 and 3.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1301\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/image-9.png\" alt=\"Step 2  to create proprofs chat account\" class=\"wp-image-42392\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1301\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/image-10.png\" alt=\"Step 3  to create proprofs chat account\" class=\"wp-image-42393\"\/><\/figure>\n\n\n\n<p>Fill in the necessary information and company details and click on the \u2018<strong>Get Started<\/strong>\u2019 button. Once you do, you\u2019ll successfully sign up for a ProProfs Chat account for free. In a matter of two steps, you complete the signup process for ProProfs Chat account and get started with the support process on your Shopify store.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">Stage 2<\/span>: Embed the Chat Code to Your Shopify Store<\/strong><\/h3>\n\n\n\n<p>Once you successfully sign up for ProProfs Chat, your next steps would be in the direction to install it to your Shopify store.<\/p>\n\n\n\n<p><strong>Step 1:<\/strong> Click on the \u2018<strong>Settings<\/strong>\u2019 option available on the dashboard header to navigate to the \u2018<strong>Installation<\/strong>\u2019 section. This will help you copy the unique installation code.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1145\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/Stage-2-Embed-the-Chat-Code-to-Your-Shopify-Store-step-1.png\" alt=\"Install ProProfs Live Chat\" class=\"wp-image-42297\"\/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong> Now, go back to your Shopify account and select the \u2018<strong>Online Store<\/strong>\u2019 option on the left-hand side menu.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"315\" height=\"438\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/01\/HA5.jpg\" alt=\"\" class=\"wp-image-39424\" style=\"width:315px;height:438px\"\/><\/figure>\n\n\n\n<p><strong>Step 3:<\/strong> Navigate to \u2018<strong>Themes<\/strong>\u2019 and then click \u2018Edit Code\u2019. There you\u2019ll notice the <strong>theme.liquid<\/strong> option available in the Layout option.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"431\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/01\/HA6.jpg\" alt=\"\" class=\"wp-image-39425\" style=\"width:512px;height:431px\"\/><\/figure>\n\n\n\n<p><strong>Step 4:<\/strong> Click on \u2018<strong>theme.liquid<\/strong>\u2019 content box to paste your ProProfs Chat installation code. Once you paste the code, click on the \u2018<strong>Save<\/strong>\u2019 to see immediate implementation of the chat window on your Shopify store.&nbsp;<\/p>\n\n\n\n<p>This is how your chat widget will appear after adding the live chat code to your theme.liquid content box.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"315\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/01\/HA7.jpg\" alt=\"\" class=\"wp-image-39426\" style=\"width:512px;height:315px\"\/><\/figure>\n\n\n\n<p>In a matter of four steps, you can install a live chat widget to your eCommerce store hassle-free.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Add Live Chat to Your Shopify Store\" width=\"1120\" height=\"630\" src=\"https:\/\/www.youtube.com\/embed\/6tf7dxxJZls?start=3&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">Stage 3<\/span>: Configure &amp; Style Your Chat Widget<\/strong><\/h3>\n\n\n\n<p>Simply copy-pasting the installation code doesn\u2019t complete the installation process. You need to decide how your chat widget will appear before it goes live. <\/p>\n\n\n\n<p>In stage three, we plan to cover how you can configure and style the live chat widget before you enable it from your dashboard to appear on your website.<\/p>\n\n\n\n<p><strong>Please note:<\/strong> <em>Customization and styling settings may appear differently in each live chat solution. Therefore, the aim of this section is to help you understand what you need to customize during the installation process to go live with your chat widget right away.<\/em><\/p>\n\n\n\n<p><strong>Step 1:<\/strong> Click on \u2018<strong>Settings<\/strong>\u2019 on your ProProfs Chat dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"377\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/Stage-3-Configure-Style-Your-Chat-Widget-step-1.png\" alt=\"Configure &amp; Style Your Chat Widget Step 1\" class=\"wp-image-42306\"\/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong> You\u2019ll land on the \u2018<strong>Theme<\/strong>\u2019 option by default under the \u2018<strong>Chat Window<\/strong>\u2019 settings option.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1878\" height=\"1057\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/Stage-3-Configure-Style-Your-Chat-Widget-step-2.png\" alt=\"Configure &amp; Style Your Chat Widget Step 2\" class=\"wp-image-42307\"\/><\/figure>\n\n\n\n<p>Under the \u2018<strong>Theme<\/strong>\u2019 settings, you\u2019ll come across options like Style, Icon, Color, Avatar, Name, and Logo that can easily be customized as per your need.<\/p>\n\n\n\n<p>Each setting is explained below for your reference.<\/p>\n\n\n\n<p><strong>Style:<\/strong> Choose the chat icon you like. You get options like Bubble and Bar for selection.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"810\" height=\"185\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/Style.png\" alt=\"Style\" class=\"wp-image-42302\"\/><\/figure>\n\n\n\n<p><strong>Icon:<\/strong> In case you\u2019ve selected Bubble style as your chat icon, you\u2019ll see more options to customize it further. But if you\u2019ve selected Bar, you won\u2019t see further customization options.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"810\" height=\"185\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/Icon.png\" alt=\"Icon\" class=\"wp-image-42304\"\/><\/figure>\n\n\n\n<p><strong>Color:<\/strong> Next, you\u2019ll see the color option that you can choose for your Bubble or Bar chat icon.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"810\" height=\"185\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/Color.png\" alt=\"Color\" class=\"wp-image-42305\"\/><\/figure>\n\n\n\n<p><strong>Avatar and Name:<\/strong> You need to make your operator\u2019s name and avatar visible to visitors once the conversation begins. The next setting will help you customize both the options.&nbsp;<\/p>\n\n\n\n<p><strong>Logo:<\/strong> Next, brand your chat widget with the company logo. We recommend you to add the company logo image that fits the size of 350 x 200 pixels.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"810\" height=\"185\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/Logo.png\" alt=\"Logo\" class=\"wp-image-42309\"\/><\/figure>\n\n\n\n<p>The customization settings aren\u2019t over yet. Next, click on <strong>+ Advanced <\/strong>option to access the advanced customization settings for the visitor chat window.<\/p>\n\n\n\n<p>In the Advanced settings section, you can customize Visitor Text Color, Operator Text Color, Chatbox Position, Chatbox Size, and others. As you make changes to each of these settings, you can see them being implemented in the preview chat window on the right.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1401\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2023\/10\/Advanced-settings-section-1.png\" alt=\"Advanced settings section\" class=\"wp-image-42360\"\/><\/figure>\n\n\n\n<p>For all the CSS lovers, we\u2019ve even opened up the option to customize the chat window through CSS settings. You get to customize your color preferences and text color that may not be available in the current options. <\/p>\n\n\n\n<p>You also get to customize the chat window dimensions, dialogue boxes, bar, and the avatar box. Simply click on the \u2018<strong>Save<\/strong>\u2019 option when you are done making changes.<\/p>\n\n\n\n<p>And, there you go. You\u2019ve successfully customized your chat widget and it is ready to go live on your eCommerce website.<\/p>\n\n\n\n<p>In a matter of three stages, you not only get to sign up and embed the live chat widget to your website but also get to learn how to customize it in two simple steps.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Offer Awesome Support with Live Chat at Your Shopify Store<\/strong><\/h2>\n\n\n\n<p>Adding a Shopify live chat app is one of the simplest ways to improve customer engagement and boost conversions. It gives visitors instant access to answers, building trust and reducing cart abandonment.<\/p>\n\n\n\n<p>To get the best results, test your chat flow regularly, monitor chat analytics, and use customer feedback to fine-tune interactions. Even small adjustments\u2014like refining canned responses or adjusting trigger points\u2014can dramatically improve customer satisfaction.<\/p>\n\n\n\n<p>If you&#8217;re looking for a reliable solution, <a href=\"https:\/\/www.proprofschat.com\/signup\/\">ProProfs Chat<\/a> is the best choice. With features like chatbots, advanced analytics, and full customization, it delivers real-time, personalized support that keeps shoppers engaged, satisfied, and coming back.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you own a Shopify store, there\u2019s no need to explain why it is one of the popular platforms among 87% of merchants.&nbsp; However, creating an online business website on Shopify alone won\u2019t help you get the conversions for your eCommerce store. You need to get a live chat function on board. Live chat and&#8230;<\/p>\n","protected":false},"author":11,"featured_media":35963,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-35464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-live-chat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Add Live Chat to Shopify Website: Step-by-Step Guide<\/title>\n<meta name=\"description\" content=\"Step by step tutorial to add live chat to Shopify in 2026. Read our quick guide on adding live chat to the Shopify store (+Video walkthrough)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.proprofschat.com\/blog\/how-to-add-live-chat-to-shopify\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Add Live Chat to Shopify Website: Step-by-Step Guide\" \/>\n<meta property=\"og:description\" content=\"Step by step tutorial to add live chat to Shopify in 2026. Read our quick guide on adding live chat to the Shopify store (+Video walkthrough)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.proprofschat.com\/blog\/how-to-add-live-chat-to-shopify\/\" \/>\n<meta property=\"og:site_name\" content=\"Chat Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-30T11:55:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-12T06:17:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2021\/09\/How-to-Install-Live-Chat-App-on-Your-Shopify-Store.png\" \/>\n\t<meta property=\"og:image:width\" content=\"758\" \/>\n\t<meta property=\"og:image:height\" content=\"335\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"ProProfs Editorial Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ProProfs Editorial Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Add Live Chat to Shopify Website: Step-by-Step Guide","description":"Step by step tutorial to add live chat to Shopify in 2026. 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