{"id":35549,"date":"2021-08-11T09:08:18","date_gmt":"2021-08-11T09:08:18","guid":{"rendered":"https:\/\/www.proprofschat.com\/blog\/?p=35549"},"modified":"2026-04-21T05:15:19","modified_gmt":"2026-04-21T05:15:19","slug":"best-chatbot-software","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/best-chatbot-software\/","title":{"rendered":"10 Best Chatbot Software for Customer Engagement [2026 Updated]"},"content":{"rendered":"\n<p>By now, most businesses don\u2019t need a chatbot software 101. You already know it helps automate conversations, reduce pressure on human agents, and keep the lights on during off-hours.<\/p>\n\n\n\n<p>But it\u2019s important to ensure your bot strategy is on point. Why?<\/p>\n\n\n\n<p>Imagine customers hit the chat button and get a canned \u201cHow can I help?\u201d \u2026 and stall.<\/p>\n\n\n\n<p>No human jumps in when needed. No multilingual fallback. No calendar hand-off.<\/p>\n\n\n\n<p>Sound familiar? You\u2019re not alone.<\/p>\n\n\n\n<p>Over the last six months, I audited 110-plus SaaS and eCommerce chatbot platforms. The same blockers kept surfacing, such as bots freezing in complicated conversations, language barriers, no cross-platform chat sync, and so on.<\/p>\n\n\n\n<p>Today, we fix that.<\/p>\n\n\n\n<p>I\u2019m about to walk you through <strong>the 10 chatbot platforms that actually move the revenue needle<\/strong>\u2014no fluff, no affiliate spin. Let\u2019s get started.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Looking_for_the_Top_3_Chatbot_Software_from_the_List\"><\/span>Looking for the Top 3 Chatbot Software from the List?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Short on time? Here&#8217;s a glimpse of the best three chatbot tools, which I think offer the perfect balance of value, functionality, and budget.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>ProProfs Chat: <\/strong>The AI chatbot by ProProfs handles routine questions, cutting tickets without compromising support. Training takes minutes: point it at a URL or upload your FAQs, and it builds reply-ready flows instantly. When things get complex, the chat hands off to a human with full context\u2014no repetition needed.<\/li>\n\n\n\n<li><strong>ManyChat: <\/strong>The tool lets you build no\u2011code chatbots that automate conversations across Instagram, Facebook Messenger, and WhatsApp. Visual flows trigger from comments, story mentions, or DMs, then capture leads, send GPT\u2011powered replies, and even accept payments. <\/li>\n\n\n\n<li><strong>Freshchat:<\/strong> This one snaps into Freshdesk, Freshsales, and the rest of the Freshworks stack, giving you live chat, AI answers, and knowledge\u2011base suggestions. Its Freddy AI auto\u2011detects language and sentiment, routes high\u2011priority issues to agents, and logs everything in a unified inbox with CSAT built in. <\/li>\n<\/ol>\n\n\n\n<p>For a detailed review of these tools, check the full comparison below.<\/p>\n\n\n\n<table id=\"tablepress-205\" class=\"tablepress tablepress-id-205 tablepress-responsive\">\n<thead>\n<tr class=\"row-1 odd\">\n\t<th class=\"column-1\">Best Chatbot Software<\/th><th class=\"column-2\">Best For<\/th><th class=\"column-3\">Pricing Starts From<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-hover\">\n<tr class=\"row-2 even\">\n\t<td class=\"column-1\">ProProfs Chat<\/td><td class=\"column-2\">24\/7 Delightful Customer Support With AI Chatbots<\/td><td class=\"column-3\">Forever Free for a single operator.<br \/>\nPaid starts at $19.99\/operator\/month<\/td>\n<\/tr>\n<tr class=\"row-3 odd\">\n\t<td class=\"column-1\">Freshchat<\/td><td class=\"column-2\">Freshworks Suite Users<\/td><td class=\"column-3\">$19\/agent\/month<\/td>\n<\/tr>\n<tr class=\"row-4 even\">\n\t<td class=\"column-1\">Intercom<\/td><td class=\"column-2\">Omnichannel Platform With Messenger &amp; App<\/td><td class=\"column-3\">$29\/seat\/month (excluding AI chatbot fees)<\/td>\n<\/tr>\n<tr class=\"row-5 odd\">\n\t<td class=\"column-1\">Chatfuel<\/td><td class=\"column-2\">AI-Driven Sales &amp; Customer Engagement<\/td><td class=\"column-3\">$23.99\/month (up to 1000 chatbot conversations)<\/td>\n<\/tr>\n<tr class=\"row-6 even\">\n\t<td class=\"column-1\">Botpress<\/td><td class=\"column-2\">Building AI Agents With LLM-Powered Automation<\/td><td class=\"column-3\">$79\/month (excluding $5\/month AI spend credit)<\/td>\n<\/tr>\n<tr class=\"row-7 odd\">\n\t<td class=\"column-1\">Pandorabots<\/td><td class=\"column-2\">Building AI Chatbots With AIML Scripting<\/td><td class=\"column-3\">$19\/month<\/td>\n<\/tr>\n<tr class=\"row-8 even\">\n\t<td class=\"column-1\">Tidio<\/td><td class=\"column-2\">Live Chat With Ticketing Functionality<\/td><td class=\"column-3\">$24.17\/month (up to 100 billable conversations)<\/td>\n<\/tr>\n<tr class=\"row-9 odd\">\n\t<td class=\"column-1\">ManyChat<\/td><td class=\"column-2\">Making Chatbots for Messaging Apps<\/td><td class=\"column-3\">$15\/month<\/td>\n<\/tr>\n<tr class=\"row-10 even\">\n\t<td class=\"column-1\">Flow XO<\/td><td class=\"column-2\">Automating Customer Interactions via AI Chatbots<\/td><td class=\"column-3\">$25\/month (up to 15 chatbots)<\/td>\n<\/tr>\n<tr class=\"row-11 odd\">\n\t<td class=\"column-1\">Zendesk<\/td><td class=\"column-2\">Converting Sales &amp; Engaging Customers With Free Live Chat<\/td><td class=\"column-3\">$19\/agent\/month<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-205 from cache -->\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"List_of_the_10_Best_Chatbot_Software\"><\/span>List of the 10 Best Chatbot Software<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Over the past few months, I\u2019ve been on a mission to uncover the customer support tools that startups and small to medium businesses rely on daily.&nbsp;<\/p>\n\n\n\n<p>Instead of just searching on Google, I checked software review sites to learn what users like and dislike about these tools. By combining this valuable feedback with my own experiences, I\u2019ve prepared a comprehensive comparison below. I hope it helps you find the perfect chatbot builder tool for your needs!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. ProProfs Chat &#8211; Best for 24\/7 Delightful Customer Support With AI Chatbots<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Benefits of Using an AI-Powered Chatbot on Your Website\" width=\"1120\" height=\"630\" src=\"https:\/\/www.youtube.com\/embed\/NEy8JBBPmIE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>I run <a href=\"https:\/\/www.proprofschat.com\/chatbot\/\">ProProfs Chat<\/a> on two niche-commerce sites right now; the AI bot does the night shift so my team can sleep.&nbsp;<\/p>\n\n\n\n<p>Training the chatbot is pretty simple: point the bot at a URL or upload your FAQ PDF, hit \u201cGenerate,\u201d and it builds intents plus suggested replies in about the time it takes to refresh the page.&nbsp;<\/p>\n\n\n\n<p>Under the hood, the bot uses a retrieval-augmented LLM, so answers come straight from your real policies. The hybrid model works\u2014routine \u201cwhere\u2019s my package?\u201d pings stay with the bot, while anything tricky jumps to a human with the full transcript intact.&nbsp;<\/p>\n\n\n\n<p>When a question gets messy, <a href=\"https:\/\/www.proprofschat.com\/features\/chat-routing\/\">the thread (and full context) slides to a live agent<\/a> without forcing the customer to repeat themselves. Result: fewer tickets, happier shoppers, and a support inbox that doesn\u2019t melt at 3 a.m.<\/p>\n\n\n\n<p>Plus, I think their free plan is a great place to start if you\u2019re new to AI chatbots. You get to use the complete package yourself, and see if it is worth an investment.<\/p>\n\n\n\n<p><strong>What You\u2019ll Like:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI training from a website, PDF, or raw text in one click<\/li>\n\n\n\n<li>Omnichannel widget covers site, Facebook, and Instagram in one code snippet<\/li>\n\n\n\n<li><a href=\"https:\/\/www.proprofschat.com\/features\/proactive-chat\/\">Proactive triggers<\/a> launch bots on exit intent or high cart values<\/li>\n\n\n\n<li>Canned AI suggestions let agents answer with a single click<\/li>\n\n\n\n<li>Conversation replays highlight unanswered intents for fast tuning<\/li>\n<\/ul>\n\n\n\n<p><strong>Pricing:<\/strong> <a href=\"https:\/\/www.proprofsproject.com\/pricing\/\">Forever Free<\/a> for a single operator. Paid starts at $19.99\/operator\/month.<\/p>\n\n\n\n<p>So, with all that in mind, let\u2019s quickly find out what existing users are saying about the tool on popular software review sites.<\/p>\n\n\n\n<p><strong>G2: 4.5\/5&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>&#8220;<\/strong><a href=\"https:\/\/www.g2.com\/products\/proprofs-proprofs-chat\/reviews\/proprofs-chat-review-8009953\">Better Customer Service with ProProfs Chat<\/a><strong>&#8220;<\/strong><\/p>\n\n\n\n<p><strong>Capterra: 4.8\/5<\/strong>&nbsp;<\/p>\n\n\n\n<p><strong>\u201c<\/strong><a href=\"https:\/\/www.capterra.com\/p\/162609\/ProProfs-Chat\/reviews\/Capterra___3502687\/\">Making Product Announcements is a Breeze<\/a><strong>\u201d<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Freshchat &#8211; Best for Freshworks Suite Users<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-1024x576.png\" alt=\"Freshchat-dashboard-chatbot-software\" class=\"wp-image-47598\"\/><\/figure>\n\n\n\n<p><em>(Image source: Freshworks)<\/em><\/p>\n\n\n\n<p>If you\u2019re running Freshdesk, Freshsales, or Freshmarketer, <a href=\"https:\/\/www.freshworks.com\/live-chat-software\/\">Freshchat<\/a> slots in like the missing LEGO brick. I wired it up on a SaaS client last quarter and had the AI bot, live chat, and knowledge-base suggestions talking to each other in under an hour.&nbsp;<\/p>\n\n\n\n<p>The Freddy AI layer handles multiple languages, auto-detects sentiment, and nudges priority chats to human reps. You get unified inboxes, rich user profiles, and in-thread CSAT surveys\u2014so Marketing, Support, and Success finally stare at the same screen.&nbsp;<\/p>\n\n\n\n<p>Pricing starts low, but be mindful of extra bot-conversation packs if you\u2019re scaling fast.<\/p>\n\n\n\n<p><strong>What You\u2019ll Like:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Grows natively with other Freshworks apps for CRM-level context<\/li>\n\n\n\n<li>Omnichannel inbox covers web, mobile, WhatsApp, Apple Business Chat<\/li>\n\n\n\n<li>Freddy AI suggests replies and tags intent on the fly<\/li>\n\n\n\n<li>No-code flow builder with pre-trained FAQ templates<\/li>\n\n\n\n<li>Trigger campaigns based on user journey and page behavior<\/li>\n<\/ul>\n\n\n\n<p><strong>Pricing:<\/strong> A free plan is available for up to 10 agents. Paid plans start from $19\/agent\/month.<\/p>\n\n\n\n<p>Let\u2019s see what existing users are saying about Freshchat on popular software review sites G2 &amp; Capterra.<\/p>\n\n\n\n<p><strong>G2:4.4\/5<\/strong>&nbsp;<\/p>\n\n\n\n<p><strong>&#8220;<\/strong><a href=\"https:\/\/www.g2.com\/products\/freshworks-freshchat\/reviews\/freshchat-review-8459535\">Quickly and easily contact with client through Freshchat portal<\/a><strong>&#8220;<\/strong><\/p>\n\n\n\n<p><strong>Capterra: 4.1\/5<\/strong>&nbsp;<\/p>\n\n\n\n<p><strong>\u201c<\/strong><a href=\"https:\/\/www.capterra.com\/p\/158117\/Freshchat\/reviews\/Capterra___6298015\/\">Better way to attend clients with Freshchat<\/a><strong>\u201d<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Intercom &#8211; Best for Omnichannel Platform With Messenger &amp; App<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-1-1024x576.png\" alt=\"Intercom-dashboard-chatbot-software\" class=\"wp-image-47603\"\/><\/figure>\n\n\n\n<p><em>(Image source: Intercom Community)<\/em><\/p>\n\n\n\n<p><a href=\"https:\/\/www.intercom.com\/fin\"><strong>Intercom\u2019s<\/strong><\/a> Fin AI agent plugs straight into the iconic Messenger you\u2019ve seen on half the SaaS sites you visit.&nbsp;<\/p>\n\n\n\n<p>I deployed it on a fintech app and watched deflection jump massively in week one without touching code. Fin scrapes your help center, answers in natural language, and flips the thread to a human (with full context) when things get hairy.&nbsp;<\/p>\n\n\n\n<p>Behind the scenes, an omnichannel inbox merges email, chat, and social DMs, while a drag-and-drop Workflow Builder routes, tags, and escalates. Add product tours and push notifications, and you\u2019ll get support, onboarding, and growth from the same cockpit.<\/p>\n\n\n\n<p><strong>What You\u2019ll Like:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fin AI answers 24\/7 and hands off with full conversation history<\/li>\n\n\n\n<li>Unified inbox combines chat, email, and social channels<\/li>\n\n\n\n<li>Workflow builder automates routing, SLAs, and follow-ups<\/li>\n\n\n\n<li>Interactive product tours accelerate feature adoption<\/li>\n\n\n\n<li>Mobile SDK pushes targeted in-app messages and surveys<\/li>\n<\/ul>\n\n\n\n<p><strong>Pricing:<\/strong> Starts at $29\/seat\/month (excluding AI chatbot fees of $0.99 per resolution).<\/p>\n\n\n\n<p>Looking for user reviews on G2 and Capterra? I\u2019ve got you covered.<\/p>\n\n\n\n<p><strong>G2: 4.5\/5&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>&#8220;<\/strong><a href=\"https:\/\/www.g2.com\/products\/intercom\/reviews\/intercom-review-11069668\">Smooth integrations and vast options<\/a><strong>&#8220;<\/strong><\/p>\n\n\n\n<p><strong>Capterra: 4.5\/5<\/strong><\/p>\n\n\n\n<p><strong>\u201c<\/strong><a href=\"https:\/\/www.capterra.com\/p\/134347\/Intercom\/reviews\/Capterra___6781805\/\">Great user experience and trust<\/a><strong>\u201d<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Chatfuel &#8211; Best for AI-Driven Sales &amp; Customer Engagement<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-2-1024x576.png\" alt=\"Chatfuel-dashboard-chatbot-software\" class=\"wp-image-47605\"\/><\/figure>\n\n\n\n<p><em>(Image source: Chatfuel)<\/em><\/p>\n\n\n\n<p>I didn\u2019t run <a href=\"https:\/\/chatfuel.com\/\">Chatfuel<\/a> on my own site\u2014I borrowed a friend\u2019s DTC skincare store for a weekend hack-fest.&nbsp;<\/p>\n\n\n\n<p>By Sunday night, the Instagram DM bot was fielding shade-matching questions and handing qualified leads straight to Shopify checkout.&nbsp;<\/p>\n\n\n\n<p>The software lives where your customers scroll: Facebook Messenger, Instagram, and WhatsApp. The no-code flow builder feels like Canva for chat, while the new GPT-powered responses add human-sounding flair.&nbsp;<\/p>\n\n\n\n<p>Built-in growth widgets (comment-to-DM, story replies, QR codes) turn every social touchpoint into an opt-in funnel. If your revenue starts on Meta, this can be one of the fastest routes from emoji to order confirmation\u2014no dev sprint required.<\/p>\n\n\n\n<p><strong>What You\u2019ll Like:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Drag-and-drop composer with ready-made eCommerce templates<\/li>\n\n\n\n<li>Instagram \u201ccomment \u2192 DM\u201d automation for viral giveaways<\/li>\n\n\n\n<li>Quick-reply buttons guide shoppers through product quizzes<\/li>\n\n\n\n<li>One-click Shopify integration for cart recovery and order updates<\/li>\n\n\n\n<li>In-chat payment support via Stripe and PayPal<\/li>\n<\/ul>\n\n\n\n<p><strong>Pricing:<\/strong> Starts at $29\/seat\/month (excluding AI chatbot fees of $0.99 per resolution).<\/p>\n\n\n\n<p>Let\u2019s see what existing users are saying on G2 and Capterra.<\/p>\n\n\n\n<p><strong>G2: 4.4\/5&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>&#8220;<\/strong><a href=\"https:\/\/www.g2.com\/products\/chatfuel\/reviews\/chatfuel-review-10448269\">I would describe my overall experience as &#8220;meh&#8221;.<\/a><strong>&#8220;<\/strong><\/p>\n\n\n\n<p><strong>Capterra: 4.3\/5<\/strong><\/p>\n\n\n\n<p><strong>\u201c<\/strong><a href=\"https:\/\/www.capterra.com\/p\/181770\/Chatfuel\/reviews\/Capterra___6567252\/\">OK product, bad support.<\/a><strong>\u201d<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Botpress &#8211; Best for Building AI Agents With LLM-Powered Automation<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-4-1024x576.png\" alt=\"Botpress-dashboard-chatbot-software\" class=\"wp-image-47615\"\/><\/figure>\n\n\n\n<p><em>(Image source: Botpress)<\/em><\/p>\n\n\n\n<p>If you prefer Git commits over drag\u2011and\u2011drop but still want cutting\u2011edge AI, <a href=\"https:\/\/botpress.com\/\">Botpress<\/a> hits the sweet spot.&nbsp;<\/p>\n\n\n\n<p>The open\u2011source core lets you host on your own server, while the Cloud Studio layers a slick visual builder on top. Point an agent at your docs, flip on the Retrieval node, and the system wires RAG into the flow\u2014no manual vector setup.&nbsp;<\/p>\n\n\n\n<p>I like that every step is just a JavaScript function under the hood, so you can version flows, run unit tests, and ship via CI\/CD like any other microservice. Essentially, it\u2019s DevOps for chatbots, with GPT-4 quality answers.<\/p>\n\n\n\n<p><strong>What You\u2019ll Like:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Retrieval nodes plug LLM answers into your private knowledge base<\/li>\n\n\n\n<li>Event\u2011based architecture triggers bots from webhooks or API calls<\/li>\n\n\n\n<li>Native modules for WhatsApp, Slack, Messenger, and web widget<\/li>\n\n\n\n<li>Hot\u2011swap between GPT-4, Claude, or open\u2011source models per node<\/li>\n\n\n\n<li>CLI deploys let you roll back bots just like any other service<\/li>\n<\/ul>\n\n\n\n<p><strong>Pricing:<\/strong> A free plan is available with limited chatbot interactions. Paid plans start from $79\/month (excluding $5\/month AI spend credit).<\/p>\n\n\n\n<p>Let\u2019s check out some user reviews of the platform below.<\/p>\n\n\n\n<p><strong>G2: 4.6\/5&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>&#8220;<\/strong><a href=\"https:\/\/www.g2.com\/products\/botpress\/reviews\/botpress-review-11052654\">good service but expensive<\/a><strong>&#8220;<\/strong><\/p>\n\n\n\n<p><strong>Capterra: 4.5\/5&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>\u201c<\/strong><a href=\"https:\/\/www.capterra.com\/p\/199292\/Botpress\/reviews\/Capterra___6313608\/\">Excellent product and very user-friendly<\/a><strong>\u201d<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Pandorabots &#8211; Best for Building AI Chatbots With AIML Scripting<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-5-1024x576.png\" alt=\"Pandorabots-dashboard-chatbot-software\" class=\"wp-image-47618\"\/><\/figure>\n\n\n\n<p><em>(Image source: Pandorabots)<\/em><\/p>\n\n\n\n<p>A colleague runs <a href=\"https:\/\/home.pandorabots.com\/home.html\">Pandorabots<\/a> to power a language\u2011learning assistant. I\u2019ve seen the bot deliver nuanced, context\u2011aware dialogues that generic LLM tools kept butchering.&nbsp;<\/p>\n\n\n\n<p>The platform is old\u2011school by design\u2014you write responses in AIML, link them to intents, and test in a browser sandbox. The payoff is precision: every pattern, variable, and callback is yours to tweak so the bot can hold multi\u2011turn chats without drifting off-topic.&nbsp;<\/p>\n\n\n\n<p>Voice comes built\u2011in through Web Speech, and finished bots deploy to the web, Slack, or Line with a few clicks. If you need personality plus fine\u2011grained logic (think education, games, museums), Pandorabots gives you the editor\u2019s chair.<\/p>\n\n\n\n<p><strong>What You\u2019ll Like:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Voice and text channels both supported out of the box<\/li>\n\n\n\n<li>Context variables store user data across sessions<\/li>\n\n\n\n<li>Webhook calls fetch external API data mid\u2011chat<\/li>\n\n\n\n<li>Conversation analytics track length, unique users, and drop\u2011offs<\/li>\n\n\n\n<li>Public bot directory offers reusable examples and templates<\/li>\n<\/ul>\n\n\n\n<p><strong>Pricing:<\/strong> A free plan is available with limited chatbot features. Paid plans start from $19\/month.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Tidio &#8211; Best for Live Chat With Ticketing Functionality<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-7-1024x576.png\" alt=\"Tidio-dashboard\" class=\"wp-image-47622\"\/><\/figure>\n\n\n\n<p><em>(Image source: EcomSutra)<\/em><\/p>\n\n\n\n<p>One of our eCommerce clients outgrew pure live chat but wasn\u2019t ready for a full help desk. We learned they started using <a href=\"https:\/\/www.tidio.com\/\">Tidio<\/a><strong>,<\/strong> and the blended Inbox + AI Agent covered the gap nicely.&nbsp;<\/p>\n\n\n\n<p>The widget greets visitors, fields routine \u201cwhere\u2019s my order?\u201d questions. When needed, the tool converts the chat into a ticket that lands on the same dashboard.&nbsp;<\/p>\n\n\n\n<p>Agents can reply from mobile, snooze threads, and trigger automated follow\u2011ups without juggling tools. The AI Agent trains on FAQs or Shopify catalogs, while visual workflows let you build product quizzes or upsell pop\u2011ups in minutes. For SMBs that want support and simple automation under one roof, Tidio checks the boxes.<\/p>\n\n\n\n<p><strong>What You\u2019ll Like:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unified inbox merges live chats, emails, and Messenger threads<\/li>\n\n\n\n<li>AI Agent trains on website data and handles order\u2011status questions<\/li>\n\n\n\n<li>Chat\u2011to\u2011ticket conversion keeps longer issues organized<\/li>\n\n\n\n<li>Visitor typing preview lets agents craft answers faster<\/li>\n\n\n\n<li>Proactive messages trigger on time\u2011on\u2011page or cart value<\/li>\n<\/ul>\n\n\n\n<p><strong>Pricing:<\/strong> Starts at $24.17\/month (up to 100 billable conversations).<\/p>\n\n\n\n<p>So, what do users think about Tidio? Let\u2019s check out.<\/p>\n\n\n\n<p><strong>G2: 4.7\/5&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>&#8220;<\/strong><a href=\"https:\/\/www.g2.com\/products\/tidio\/reviews\/tidio-review-11102647\">Clear, simple and uncluttered, but automation can feel daunting<\/a><strong>&#8220;<\/strong><\/p>\n\n\n\n<p><strong>Capterra: 4.7\/5&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>\u201c<\/strong><a href=\"https:\/\/www.capterra.com\/p\/144040\/Tidio-Chat\/reviews\/Capterra___6310811\/\">Customer service seemingly non-existent so we had to leave<\/a><strong>\u201d<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. ManyChat &#8211; Best for Making Chatbots for Messaging Apps<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-9-1024x576.png\" alt=\"Manychat-dashboard\" class=\"wp-image-47627\"\/><\/figure>\n\n\n\n<p><em>(Image source: Sales Loves Marketing)<\/em><\/p>\n\n\n\n<p>A growth\u2011marketing friend runs fitness challenges on Instagram; <a href=\"https:\/\/manychat.com\/product\/ai\/\">ManyChat<\/a> handles most of her DMs. When you comment \u201cSTART,\u201d the bot jumps into the thread, collects email and goals, and schedules workout reminders\u2014no human touch required.&nbsp;<\/p>\n\n\n\n<p>That\u2019s the playbook: pair simple visual flows with Meta\u2019s messaging entry points (comments, story mentions, swipe\u2011up links) and let the bot qualify, nurture, and even process payments.&nbsp;<\/p>\n\n\n\n<p>GPT\u2011powered Quick Replies keep the tone conversational, while built\u2011in SMS and email steps extend the sequence past social walled gardens. If your audience hangs out on IG, FB, or WhatsApp, the platform turns every emoji reaction into first\u2011party data you can act on.<\/p>\n\n\n\n<p><strong>What You\u2019ll Like:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visual flow builder with drag\u2011and\u2011drop messages and delays<\/li>\n\n\n\n<li>Native integrations for Shopify, Stripe, and Google Sheets<\/li>\n\n\n\n<li>User tagging and custom fields for granular segmentation<\/li>\n\n\n\n<li>Broadcast scheduler sends promos to filtered subscriber lists<\/li>\n\n\n\n<li>A\/B testing built into every message block for optimization<\/li>\n<\/ul>\n\n\n\n<p><strong>Pricing:<\/strong> A free plan is available for up to 1000 contacts. Paid options start from $15\/month.<\/p>\n\n\n\n<p>Let\u2019s check some of the user comments on G2 and Capterra.<\/p>\n\n\n\n<p><strong>G2: 4.6\/5&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>&#8220;<\/strong><a href=\"https:\/\/www.g2.com\/products\/manychat\/reviews\/manychat-review-5293121\">Best Chatbot marketing Solution for Businesses<\/a><strong>&#8220;<\/strong><\/p>\n\n\n\n<p><strong>Capterra: 4.6\/5<\/strong><\/p>\n\n\n\n<p><strong>\u201c<\/strong><a href=\"https:\/\/www.capterra.com\/p\/206636\/ManyChat\/reviews\/Capterra___6568245\/\">It&#8217;s great if you have a large, active, and engaged following<\/a><strong>\u201d<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. Flow XO &#8211; Best for Automate Customer Interactions via AI Chatbots<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-11-1024x576.png\" alt=\"FlowXo-dashboard\" class=\"wp-image-47629\"\/><\/figure>\n\n\n\n<p><em>(Image source: Sprout Social)<\/em><\/p>\n\n\n\n<p><a href=\"https:\/\/flowxo.com\/\">Flow XO<\/a> sits at the crossroads of chatbot and automation platforms. What does that mean?<\/p>\n\n\n\n<p>On the same drag\u2011and\u2011drop canvas, you can design a web or Messenger bot\u2014complete with welcome texts, quick\u2011reply buttons, and NLP keyword rules. And then bolt on SMS follow\u2011ups, Google Sheets logging, or Slack pings.&nbsp;<\/p>\n\n\n\n<p>I watched a nonprofit roll this out: the bot qualified donors on the landing page, texted a confirmation, and alerted finance in Slack\u2014three channels, one flow, zero code.&nbsp;<\/p>\n\n\n\n<p>Because every step can branch on user input, you get personalized conversations without juggling APIs or custom scripts.<\/p>\n\n\n\n<p><strong>What You\u2019ll Like:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visual canvas builds chat flows, SMS, and backend tasks together<\/li>\n\n\n\n<li>Ready NLP keyword rules trigger the right response block<\/li>\n\n\n\n<li>Quick\u2011reply buttons and rich cards enhance user navigation<\/li>\n\n\n\n<li>Live\u2011chat takeover lets staff join any in\u2011progress conversation<\/li>\n\n\n\n<li>Conditional logic branches flow by responses, tags, or time<\/li>\n<\/ul>\n\n\n\n<p><strong>Pricing:<\/strong> Starts at $25\/month (up to 15 chatbots).<\/p>\n\n\n\n<p>Let\u2019s check some of the user comments on G2 and Capterra.<\/p>\n\n\n\n<p><strong>G2: 4.5\/5&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>&#8220;<\/strong><a href=\"https:\/\/www.g2.com\/products\/flow-xo-for-chat\/reviews\/flow-xo-for-chat-review-10490358\">Everything you need to create chatbot with variety of platform support.<\/a><strong>&#8220;<\/strong><\/p>\n\n\n\n<p><strong>&#8220;<\/strong><a href=\"https:\/\/www.g2.com\/products\/flow-xo-for-chat\/reviews\/flow-xo-for-chat-review-7297356\">Standard chatbot and flow structures but helpful for new businesses<\/a><strong>&#8220;<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10. Zendesk &#8211; Best for Converting Sales &amp; Engaging Customers With Free Live Chat<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-12-1024x576.png\" alt=\"Zendesk-dashboard\" class=\"wp-image-47632\"\/><\/figure>\n\n\n\n<p><em>(Image source: Zendesk Help)<\/em><\/p>\n\n\n\n<p>When a support org is knee\u2011deep in <a href=\"https:\/\/www.zendesk.com\/in\/service\/ai\/\">Zendesk<\/a> tickets, macros, and SLAs, bolting on a separate chatbot just creates another silo.&nbsp;<\/p>\n\n\n\n<p>But here\u2019s the thing: The Advanced Bot lives inside the same agent workspace, pulling answers from your Guide articles and updating tickets in real time.&nbsp;<\/p>\n\n\n\n<p>I\u2019ve seen a 25\u2011agent SaaS desk flip it on and slice email backlog by a third because the bot resolved routine \u201creset password\u201d and \u201cinvoice needed\u201d tickets before they ever hit the queue.&nbsp;<\/p>\n\n\n\n<p>Setup is point\u2011and\u2011click: choose articles to train on, set fallback rules, and map hand\u2011off triggers. Agents keep their familiar UI, customers get instant answers, and reporting rolls into the existing Explore dashboards.<\/p>\n\n\n\n<p><strong>What You\u2019ll Like:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Native to Zendesk Support, Guide, and Messaging ecosystem<\/li>\n\n\n\n<li>Trains directly on help\u2011center articles\u2014no duplicate content<\/li>\n\n\n\n<li>Context\u2011rich hand\u2011offs pass transcripts and user data instantly<\/li>\n\n\n\n<li>Multilingual article detection serves answers in user language<\/li>\n\n\n\n<li>Smart triggers convert unresolved chats into follow\u2011up tickets<\/li>\n<\/ul>\n\n\n\n<p><strong>Pricing:<\/strong> Starts at $55\/agent\/month.<\/p>\n\n\n\n<p>What do users say about the tool? Let\u2019s check out.<\/p>\n\n\n\n<p><strong>G2: 4.3\/5&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>&#8220;<\/strong><a href=\"https:\/\/www.g2.com\/products\/zendesk-support-suite\/reviews\/zendesk-support-suite-review-11100786\">Great customer support platform for a growing franchise<\/a><strong>&#8220;<\/strong><\/p>\n\n\n\n<p><strong>Capterra: 4.4\/5<\/strong><\/p>\n\n\n\n<p><strong>\u201c<\/strong><a href=\"https:\/\/www.capterra.com\/p\/164283\/Zendesk\/reviews\/Capterra___6773173\/\">The software is let down by simple things<\/a><strong>\u201d<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Rule-Based_vs_AI_vs_Hybrid_Chatbot_Software_and_Why_It_Matters\"><\/span>Rule-Based vs. AI vs. Hybrid Chatbot Software (and Why It Matters)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Chatbot tools are of three major types &#8211;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rule-based:<\/strong> Great for structured flows, like appointment booking or order tracking. But rigid when conversations go off-script.<\/li>\n\n\n\n<li><strong>AI-powered:<\/strong> Uses NLP to understand intent, context, and tone. More flexible, perfect for complicated user queries.<\/li>\n\n\n\n<li><strong>Hybrid:<\/strong> Combines the above two. Ideal for businesses that need both reliability and adaptability\u2014without the AI black box.<\/li>\n<\/ul>\n\n\n\n<p>In 2026, most high-performing bots fall into the hybrid category. They offer the <strong>efficiency of rules<\/strong> and the <strong>human-likeness of AI<\/strong>, with far less friction during setup.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Choose_the_Right_Chatbot_Software_for_Your_Business\"><\/span>How to Choose the Right Chatbot Software for Your Business<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>There\u2019s no shortage of chatbot tools on the market, which is exactly the problem.<\/p>\n\n\n\n<p>Customers want a chatbot that understands multilingual queries and one that seamlessly transfers issues to your in-house service team when needed.<\/p>\n\n\n\n<p>On the other hand, you need a tool that\u2019s easy to integrate across platforms, has transparent pricing, and actively helps you capture leads, qualify prospects, and automate appointment scheduling.<\/p>\n\n\n\n<p><strong>How to ensure all these fall in the same line?<\/strong> Let\u2019s find out.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Check Real-World Reviews<\/strong><\/h3>\n\n\n\n<p>User reviews from platforms like G2, Capterra, and Trustpilot expose the stuff you won\u2019t find in the product brochure. Focus on comments around &#8211;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Setup pain<\/li>\n\n\n\n<li>Support delays<\/li>\n\n\n\n<li>Limitations that don\u2019t show up in feature lists<\/li>\n<\/ul>\n\n\n\n<p>If a tool looks perfect but has repeated complaints about reliability or billing surprises, take that seriously.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Determine Must-Have Features<\/strong><\/h3>\n\n\n\n<p>A chatbot should do more than just reply and answer FAQs. Ask the software provider &#8211;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Can it capture and qualify leads?<\/strong><\/li>\n\n\n\n<li><strong>Does it handle multilingual support well?<\/strong><\/li>\n\n\n\n<li><strong>Can you build custom workflows without dragging dev into every iteration?<\/strong><\/li>\n\n\n\n<li><strong>Is the handoff to live agents seamless?<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-13-1024x576.png\" alt=\"Livechat-operators\" class=\"wp-image-47634\"\/><\/figure>\n\n\n\n<p><em>(Image source: ProProfs Chat)<\/em><\/p>\n\n\n\n<p>You\u2019re not shopping for features. You\u2019re solving <em>specific friction points<\/em>. Pick a tool that nails those.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Check Ease of Use<\/strong><\/h3>\n\n\n\n<p><strong>No-code<\/strong> should mean <strong><em>no headaches<\/em><\/strong><strong>.<\/strong>&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-14-1024x576.png\" alt=\"Bots-Livechat\" class=\"wp-image-47636\"\/><\/figure>\n\n\n\n<p><em>(Image source: ProProfs Chat)<\/em><\/p>\n\n\n\n<p>Can marketing or CX teams own and iterate on flows? Or do you need a technical co-pilot every time you want to update a message?<\/p>\n\n\n\n<p>Test the interface, not just the sales demo. If you need a walkthrough just to edit a welcome message, that\u2019s a red flag.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Looking for an AI chatbot that\u2019s actually simple? Try ProProfs Chat.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">No-code setup. Real-time engagement. Done fast.<\/p>\n\n\n\n<div class=\"banner-btn newuishow\" style=\"text-align: center;\"> \n  <a class=\"round_btn try-btn\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Try it Yourself for Free<\/a>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Verify Customer Support<\/strong><\/h3>\n\n\n\n<p>Chatbots break. Flows misfire. Integrations fail. What matters is how fast their team responds when things go sideways. Always prioritize &#8211;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responsive onboarding help<\/li>\n\n\n\n<li>Clear documentation and live chat<\/li>\n\n\n\n<li>Proactive guidance if your bot stalls or breaks down mid-funnel<\/li>\n<\/ul>\n\n\n\n<p>Bonus points if they assign a success manager or have chatbot strategy resources you can tap into.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Check for Transparent, Scalable Pricing<\/strong><\/h3>\n\n\n\n<p>I\u2019ve used tools that lured us in at $49\/month, then charged $1,200\/year when we exceeded a user cap or needed basic integrations.<\/p>\n\n\n\n<p>You must ask the software vendor for &#8211;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Usage caps (messages, users, contacts)<\/li>\n\n\n\n<li>Cost of integrations or add-ons<\/li>\n\n\n\n<li>Annual vs. monthly breakdowns<\/li>\n\n\n\n<li>Any other hidden costs that you should be aware of<\/li>\n<\/ul>\n\n\n\n<p>If you can\u2019t model your costs in a spreadsheet before buying, it\u2019s probably a no.<\/p>\n\n\n\n<p><strong>For example,<\/strong> if you check ProProfs Chat\u2019s pricing, you\u2019ll see they have per-operator pricing. So, for the price you pay, you get unlimited domains, chat history, chatbots, templates, and so on, without additional costs.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-3-1024x576.png\" alt=\"ProProfs-Livechat-Pricing\" class=\"wp-image-47640\"\/><\/figure>\n\n\n\n<p><em>(Image source: ProProfs Chat)<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Get Hands-On Experience &amp; Expert Advice<\/strong><\/h3>\n\n\n\n<p>Your decision should not just rely on spec sheets. I\u2019ve tested many of these tools across different industries, such as SaaS, eCommerce, B2B, and leaned on trusted voices in customer experience and sales automation.<\/p>\n\n\n\n<p>What\u2019s in this guide reflects <em>real-world friction, fixes, and feedback<\/em>\u2014not just feature tables.<\/p>\n\n\n\n<div class=\"tenor-gif-embed\" data-postid=\"4474285\" data-share-method=\"host\" data-aspect-ratio=\"1.5\" data-width=\"100%\"><a href=\"https:\/\/tenor.com\/view\/-gif-4474285\">I Know That Feel Bro &#8211; Pokemon GIF<\/a><\/div> <script type=\"text\/javascript\" async src=\"https:\/\/tenor.com\/embed.js\"><\/script>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_To_Create_an_AI_Chatbot_for_Your_Website\"><\/span>How To Create an AI Chatbot for Your Website<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u201cBuilding an AI chatbot means endless configuration, training data dumps, and praying it doesn\u2019t go rogue in production.\u201d True or False?<\/p>\n\n\n\n<p>If it took longer than five seconds to say \u2018False,\u2019 you must have used some really bad software before.<\/p>\n\n\n\n<p><strong>In reality?<\/strong> If you pick the right platform, you can have a functional chatbot live on your site <strong>in under 30 minutes<\/strong>, without needing a dev team on standby.<\/p>\n\n\n\n<p>I\u2019ll walk you through exactly how to do it <strong>using ProProfs Chat\u2019s chatbot builder.<\/strong> It actually makes launching a chatbot <em>actually doable.<\/em><\/p>\n\n\n\n<p><strong>Prefer video? Watch the quick setup guide here:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Create an AI Chatbot to Automate 24\/7 Support\" width=\"1120\" height=\"630\" src=\"https:\/\/www.youtube.com\/embed\/VKgdkhE1hmY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Here\u2019s a step-by-step guide to creating an AI chatbot &#8211;<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 1: Create a Free Account &amp; Log Into Your Dashboard<\/strong><\/h3>\n\n\n\n<p>Creating a free account is simple for most chatbot platforms. In ProProfs Chat, it\u2019s just about signing up, and that\u2019s all.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-1-1-1024x576.png\" alt=\"ProProfs-LiveChat-Signup\" class=\"wp-image-47642\"\/><\/figure>\n\n\n\n<p>Once you&#8217;re in, head to the <strong>\u2018Bots\u2019<\/strong> section in the main navigation panel. If it\u2019s your first time, you\u2019ll see an option to <strong>\u2018Create New Bot.\u2019<\/strong><\/p>\n\n\n\n<p>Under the drop-down menu, select the <strong>\u2018Using AI\u2019<\/strong> option.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-2-1-1024x576.png\" alt=\"How-to-create-a-bot-ProProfs-Livechat\" class=\"wp-image-47644\"\/><\/figure>\n\n\n\n<p><em>(Image source: ProProfs Chat)<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 2: Connect Your Help Site or Knowledge Base<\/strong><\/h3>\n\n\n\n<p>This is where the AI gets smart. Add a URL (like your Help Center, FAQ page, or documentation library). The chatbot will scan and pull answers from this source \u2014 no manual scripting needed.<\/p>\n\n\n\n<p>You can also add text manually if no viable knowledge base article is present. After that, click on <strong>\u2018Process Data\u2019.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-6-1024x576.png\" alt=\"How-to-create-a-bot-using-AI\" class=\"wp-image-47646\"\/><\/figure>\n\n\n\n<p><em>(Image source: ProProfs Chat)<\/em><\/p>\n\n\n\n<p><strong>Pro Tip:<\/strong>&nbsp;<\/p>\n\n\n\n<p><em>If you\u2019re adding manual texts, make sure they are well-structured. Clear headers = better AI response quality. This also goes for help docs.&nbsp;<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 3: Start Training &amp; Preview<\/strong><\/h3>\n\n\n\n<p>After the AI processes the data, click on the <strong>\u2018Start Training\u2019<\/strong> option to preview the chatbot&#8217;s appearance.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2025\/05\/Untitled-design-2-2-1024x576.png\" alt=\"how-to-create-a-bot-using-AI\" class=\"wp-image-47648\"\/><\/figure>\n\n\n\n<p><em>(Image source: ProProfs Chat)<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 4: Hit Publish &amp; You\u2019re Live<\/strong><\/h3>\n\n\n\n<p>Once you&#8217;re happy with the setup, deploy the bot on your website. You can add it with a simple embed code or install it via plugins if you&#8217;re using platforms like WordPress or Shopify.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Does_a_Chatbot_Help_Boost_Customer_Engagement\"><\/span>How Does a Chatbot Help Boost Customer Engagement<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Chatbots have quietly become one of the most efficient tools for scaling engagement without scaling headcount. If you\u2019re still relying solely on human support to interact with customers, you\u2019re leaving growth on the table.&nbsp;<\/p>\n\n\n\n<p>Here\u2019s how high-growth teams are using chatbot software to increase efficiency and drive revenue &#8211;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>24\/7 Customer Support<\/strong><\/h3>\n\n\n\n<p>Customers expect answers now, not in 24 hours. A chatbot delivers instant support, no matter the time zone or hour. That means happier users, fewer support tickets, and a global presence.<\/p>\n\n\n\n<p>While your team sleeps, your chatbot fields common questions, solves low-level issues, and keeps customers moving. Your human reps can then focus on high-value problems during business hours. It\u2019s a win-win for CSAT and team productivity.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cost Efficiency<\/strong><\/h3>\n\n\n\n<p>Hiring more agents to scale support is expensive and inefficient. A chatbot can handle thousands of inquiries simultaneously, which is a big plus for startups and small businesses.<\/p>\n\n\n\n<p>Automating routine conversations cuts labor costs, shortens training time, and frees up budget for growth initiatives. The result? Leaner ops and a better bottom line.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Improved Response Times<\/strong><\/h3>\n\n\n\n<p>Every second a lead waits for a reply increases the drop-off risk. A chatbot engages instantly, handles spikes in demand with ease, and keeps your funnel flowing.<\/p>\n\n\n\n<p>Customers don\u2019t wait. They get what they need, and you keep them moving down the pipeline.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Seamless Integration With Other Tools<\/strong><\/h3>\n\n\n\n<p>Chatbots today aren\u2019t siloed tools. They <a href=\"https:\/\/www.proprofschat.com\/integrations\/\">integrate seamlessly<\/a> with your CRM, help desk, analytics, and marketing automation platforms. That means better data sync, smoother handoffs, and zero duplication.<\/p>\n\n\n\n<p>Your chatbot becomes an extension of your team, not another system to manage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Lead Generation &amp; Qualification<\/strong><\/h3>\n\n\n\n<p>Chatbots can effectively <a href=\"https:\/\/www.proprofschat.com\/use-cases\/lead-generation\/\">gather visitor information and qualify leads<\/a> before passing them on to sales representatives. Smart chatbots engage visitors in real time, ask qualifying questions, and hand off warm leads to sales instantly.<\/p>\n\n\n\n<p><strong>Here\u2019s a short video to help you understand how to boost your revenue using chatbot software:<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/youtu.be\/xPPPGWLKRmQ\">How to 10x Your Revenue using Sales Chat Software<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Personalized Customer Interactions<\/strong><\/h3>\n\n\n\n<p>The best chatbots don\u2019t just respond. They remember. They pull in data from past interactions to tailor responses, recommend relevant products, and create personalized experiences.<\/p>\n\n\n\n<p>The result? Higher retention, better upsell rates, and customers who feel seen (even when no one\u2019s watching).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Which_Is_the_Best_Chatbot_Software\"><\/span>Which Is the Best Chatbot Software?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>There is no \u2018best\u2019 chatbot software because it\u2019s all about what best matches your business needs.&nbsp;<\/p>\n\n\n\n<p><strong>But yeah, one thing stays common:<\/strong> the one that solves <em>your<\/em> biggest pain point with the least fuss should be your pick. <em>(saying from personal experience)<\/em><\/p>\n\n\n\n<p><strong>Here\u2019s what you&#8217;ve got to do after exiting this blog:<\/strong> Draft a short list of must\u2011haves, try two to three free trials\/plans, and let real conversations pick the winner. Track deflection, leads, and agent hours saved for 30 days. Remember, numbers never lie.&nbsp;<\/p>\n\n\n\n<p>Need an easy sandbox to start?&nbsp;<\/p>\n\n\n\n<p>I keep ProProfs Chat\u2019s forever\u2011free plan running on a test site; it\u2019s quick to train and costs nothing while you learn. You can do that, too, if you\u2019re starting new. Getting started is simple.&nbsp;<\/p>\n\n\n\n<p>Just <a href=\"https:\/\/www.proprofschat.com\/signup\/\">sign up<\/a> and buy a chair for your customer service personnel. That\u2019ll be all.<\/p>\n\n\n<style>#sp-ea-47654 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-47654{ position: relative; }#sp-ea-47654 .ea-card{ opacity: 0;}#eap-preloader-47654{ position: absolute; left: 0; top: 0; height: 100%;width: 100%; text-align: center;display: flex; align-items: center;justify-content: center;}.eap_section_title_47654 { color: #444 !important; margin-bottom:  30px !important; }#sp-ea-47654.sp-easy-accordion>.sp-ea-single {border: 1px solid #e2e2e2; }#sp-ea-47654.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-47654.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-47654.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-47654.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa { float: right; color: #444;font-size: 16px;}#sp-ea-47654.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa {margin-right: 0;}<\/style><h2 class=\"eap_section_title eap_section_title_47654\"><span class=\"ez-toc-section\" id=\"Best_Chatbot_Software_FAQs\"><\/span> Best Chatbot Software (FAQs) <span class=\"ez-toc-section-end\"><\/span><\/h2><div id=\"sp-ea-47654\" class=\"sp-ea-one sp-easy-accordion\" data-ex-icon=\"fa-angle-up\" data-col-icon=\"fa-angle-down\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-preloader=\"1\" data-scroll-active-item=\"1\" data-offset-to-scroll=\"0\"><div id=\"eap-preloader-47654\" class=\"accordion-preloader\"><img decoding=\"async\" src=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/plugins\/easy-accordion\/public\/assets\/ea_loader.svg\" alt=\"Loader image\"\/><\/div><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse476540 href=\"javascript:void(0)\"  aria-expanded=\"true\"><i class=\"ea-expand-icon fa fa-angle-up\"><\/i> How much does chatbot software cost?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse476540\" data-parent=#sp-ea-47654><div class=\"ea-body\"><p>Prices range from free tiers with conversation caps to enterprise plans that climb into the four\u2011figure monthly bracket. Once usage stabilizes, most SMBs pay between\u202f$20 and\u202f$100 per agent per month. For example, ProProfs Chat has a free plan, which allows you to use their AI chatbot for free. However, adding another operator will cost less than $20 per month.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse476541 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon fa fa-angle-down\"><\/i> Is a self\u2011serve chatbot or a managed service better for me?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse476541\" data-parent=#sp-ea-47654><div class=\"ea-body\"><p>If you have in\u2011house staff who can spare a few hours a month to review analytics and update intents, self\u2011serve is cheaper and keeps knowledge internal. Choose a managed service when compliance, multiple languages, or round\u2011the\u2011clock tuning exceed your team\u2019s bandwidth.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse476542 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon fa fa-angle-down\"><\/i> How difficult is it to train and maintain a chatbot?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse476542\" data-parent=#sp-ea-47654><div class=\"ea-body\"><p>With modern AI builders, initial training can be as simple as pointing the bot at a URL or PDF; expect one to two hours for a solid FAQ set. Ongoing upkeep usually means reviewing missed intents weekly and adding new answers. This is a light, recurring task rather than a full\u2011time job.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse476543 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon fa fa-angle-down\"><\/i> Can I build a chatbot without coding?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse476543\" data-parent=#sp-ea-47654><div class=\"ea-body\"><p>Yes. Most leading platforms like Pro offer drag\u2011and\u2011drop builders and AI\u2011powered training, so non\u2011technical users can launch a functional bot without writing a single line of code.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse476544 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon fa fa-angle-down\"><\/i> How do chatbots handle sensitive conversations or complex issues?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse476544\" data-parent=#sp-ea-47654><div class=\"ea-body\"><p>Good platforms use intent detection and confidence thresholds to escalate tricky or high\u2011risk queries. So, for billing disputes or medical questions, you can redirect to human agents instantly, passing the full transcript so the customer never starts over.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse476545 href=\"javascript:void(0)\"  aria-expanded=\"false\"><i class=\"ea-expand-icon fa fa-angle-down\"><\/i> What features are most important for effective customer engagement?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse476545\" data-parent=#sp-ea-47654><div class=\"ea-body\"><p>Look for real\u2011time escalation to humans, multilingual support, CRM and help\u2011desk integrations, proactive triggers based on user behavior, and analytics that tie conversations to revenue or CSAT. Those pillars turn a chat widget from a novelty into a growth channel.<\/p>\n<\/div><\/div><\/div><script type=\"application\/ld+json\"> { \"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{ \"@type\": \"Question\", \"name\": \"How much does chatbot software cost?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Prices range from free tiers with conversation caps to enterprise plans that climb into the four\u2011figure monthly bracket. Once usage stabilizes, most SMBs pay between\u202f$20 and\u202f$100 per agent per month. For example, ProProfs Chat has a free plan, which allows you to use their AI chatbot for free. 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Imagine customers hit the chat button and get a canned \u201cHow can I help?\u201d&#8230;<\/p>\n","protected":false},"author":11,"featured_media":44262,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[193,33,192],"class_list":["post-35549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tools","tag-best-chatbot-platforms","tag-chatbot-software","tag-chatbot-tools"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Best Chatbot Software for Customer Engagement 2026<\/title>\n<meta name=\"description\" content=\"Explore the 10 best chatbot software platforms of 2026. 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