{"id":36616,"date":"2022-01-04T08:30:32","date_gmt":"2022-01-04T08:30:32","guid":{"rendered":"https:\/\/www.proprofschat.com\/blog\/?p=36616"},"modified":"2025-03-05T08:04:51","modified_gmt":"2025-03-05T08:04:51","slug":"intercom-vs-drift","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/intercom-vs-drift\/","title":{"rendered":"Intercom VS Drift: Which is Your Best Customer Support Option"},"content":{"rendered":"\n

It\u2019s time to settle this once and for all; <\/em><\/strong>Intercom vs. Drift<\/em><\/strong> – what\u2019s a better pick?<\/em><\/strong><\/p>\n\n\n\n

Drift vs. Intercom is a long-standing debate because they are heavy-duty live chat solutions with the same functionalities yet pit against each other. But let\u2019s not forget that they both are popular live chat solutions<\/a> that need no introduction.<\/p>\n\n\n\n

If you\u2019ve landed on our blog, you\u2019re trying to settle for one of these solutions. The question is – would you choose Intercom\u2019s conversational chatbot or Drift\u2019s intuitive design?<\/em><\/strong><\/p>\n\n\n\n

Tough choice, it seems. Considering your Drift vs. Intercom confusion, we\u2019ve thoroughly analyzed the two tools based on their pricing and features.<\/p>\n\n\n\n

Here\u2019s what we found out.<\/p>\n\n\n

\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Features<\/th>Intercom<\/th>Drift<\/th>ProProfs Chat<\/th>\n<\/tr>\n<\/thead>\n
Free Trial<\/td>Not Available<\/td>Not Available<\/td>15-days<\/td>\n<\/tr>\n
Price<\/td>$79\/mon<\/td>Not Available<\/td>$20\/mon<\/td>\n<\/tr>\n
Announcements<\/td>Not Available<\/td>Not Available<\/td>Available<\/td>\n<\/tr>\n
Chatbot<\/td>Available<\/td>Available<\/td>Available<\/td>\n<\/tr>\n
Integrations<\/td>300+<\/td>50+<\/td>50+<\/td>\n<\/tr>\n
Customer Feedback<\/td>Available<\/td>Not Available<\/td>Available<\/td>\n<\/tr>\n
Ticketing<\/td>Available<\/td>Not Available<\/td>Available<\/td>\n<\/tr>\n
Real-time Analytics<\/td>Available<\/td>Available<\/td>Available<\/td>\n<\/tr>\n
Knowledge base<\/td>Available<\/td>Not Available<\/td>Available<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<\/div>\n\n\n\n

If you\u2019d like a deeper analysis, then this is what you\u2019ll come across in our blog:<\/p>\n\n\n\n

Introduction to Intercom & Drift Chat Solutions<\/strong><\/h2>\n\n\n\n

Intercom<\/strong><\/h3>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Want to build conversational support, marketing & sales experience for your customers? In that case, Intercom<\/a> is your go-to tool. It claims to have partnered with more than 25k businesses. However, lately, Intercom has been known for its messaging and chatbot functionalities more than live chat. It\u2019s one of their efforts to show their customer base that they have entered the customer support automation industry.<\/p>\n\n\n\n

Also Read: <\/strong>11 Best Intercom Alternatives for Improved Customer Service<\/a><\/pre>\n\n\n\n
Drift<\/strong><\/h3>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Drift<\/a>, known as the revenue acceleration platform, is another live chat solution that you can\u2019t miss. This brand claims to be used by 50,000+ businesses who have accelerated their revenue using their customer support tool. Like Intercom, Drift primarily promotes itself as a chatbot service provider that captures leads and accelerates sales for its customers.<\/p>\n\n\n\n
Different Criteria for Comparing Two Giants<\/strong><\/h2>\n\n\n\n
While Intercom and Drift market themselves to be messaging and chatbot service providers, other aspects set these competitors apart. <\/p>\n\n\n\n
To help you better understand, we\u2019ve compared these two companies based on their features, pricing, and other factors. Here\u2019s a list of criteria we plan to use to compare these two tools.<\/p>\n\n\n\n