{"id":5003,"date":"2016-04-28T10:59:33","date_gmt":"2016-04-28T10:59:33","guid":{"rendered":"https:\/\/www.proprofs.com\/c\/?p=5003"},"modified":"2026-04-17T05:30:07","modified_gmt":"2026-04-17T05:30:07","slug":"grow-business-with-ecommerce-live-chat","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/grow-business-with-ecommerce-live-chat\/","title":{"rendered":"Grow your eCommerce business with Live Chat"},"content":{"rendered":"\n<p><br>In present day live chat technology is growing rapidly, business group are opting different ways to compete in the technology industry. Initially the customer was disconnected from e commerce sites as there were none to answer their question in real time with an accuracy.<\/p>\n\n\n\n<p>Now to get connected with customers and engage them regarding their queries the business sites have installed a chat button on their website. Live chat software helps the customer and the operator to have conversation through live chat widget to grow business and solve the queries.<\/p>\n\n\n\n<p>According to the research it has been shown that 60% online visitors or customers prefer live chat support than any other customer support system. Thus, the arrival of<strong> <\/strong><a href=\"https:\/\/www.proprofschat.com\/blog\/live-chat-for-small-business\/\"><strong>live chat for small businesses<\/strong><\/a> has transformed<a href=\"https:\/\/www.proprofschat.com\/blog\/live-chat-for-small-business\/\"> <\/a>the entire online sale purchase scenario.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Integrating Live Chat ensures comfort for Customers, Business and Retailers<\/strong><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2016\/04\/add-live-chat-to-e-commerce-website.jpg\" alt=\"add-live-chat-to-e-commerce-website\" class=\"wp-image-9736\"\/><\/figure>\n<\/div>\n\n\n<p>In every business, a customer centric approach has become a necessity. Every online retailer is ensuring to adopt live chat service to make things easier for customers. Keeping customers\u2019 comfort as the first priority, one can upgrade their website with live chat software service to make things easier for their customers and ease some <a href=\"https:\/\/www.digitalsilk.com\/digital-trends\/challenges-of-ecommerce\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"follow noopener\">challenges of ecommerce<\/a>.<\/p>\n\n\n\n<p><iframe loading=\"lazy\" width=\"840\" height=\"400\" src=\"https:\/\/www.youtube.com\/embed\/_dAaCn7U4Cw\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/p>\n\n\n\n<p><strong>Conversion During Real Time<\/strong>:<\/p>\n\n\n\n<p>Narrow down the hunt for prospective buyers by <a href=\"https:\/\/www.proprofschat.com\/integrations\/\">integrating live chat<\/a> interface with your e commerce website, which helps you to monitor visitor\u2019s surfing trends, recurring visits or page visits. After tracking the visitor you can engage him with his preferences and your product offers.<\/p>\n\n\n\n<p><strong>Money Saved is Money Earned:<\/strong><\/p>\n\n\n\n<p>In most of the cases, the clients prefer to chat rather than call or speak. In this need of spontaneity live chat support answers the queries on the spot in real time, which increases the customer\u2019s satisfaction level to close up the deal or purchase in your favor. Through a live chat widget you can forward essential documents and put visitors onto their desired pages. In this way, business providers save on large investments by appointing many operators, courier services or fax services and a visitor save on call charges and time. In this way the visitor will save time and money on other customer services.<\/p>\n\n\n\n<p><strong>Converting Visitor into Prospective Customers<\/strong>:<\/p>\n\n\n\n<p>This powerful chat engine allows you to extract the entire detailed information about the traffic data in comprehensive format. This data includes complete information of the visitors like email address, <a href=\"https:\/\/infotracer.com\/reverse-ip-lookup\/what-is-my-ip\/\">IP address<\/a> along with a visitor\u2019s name along with Geo location. Besides this you get a summarized format, including visitor\u2019s footprints, duration of stay on each page, reference, page views, URL data. The entire information, gives an important summary of a visitor, which in turn helps in converting a visitor into a potential buyer.<\/p>\n\n\n\n<p><strong>Shopping is more Convenient Now:<\/strong><\/p>\n\n\n\n<p>A website studded with ProProfs live chat software is like a storehouse with sales support crew. A chat operator entertains a customer the way a sales boy deals with customers in a showroom, he will update you with the stock and discount offers. He remains with you throughout the process until you fix up the deal.<\/p>\n\n\n\n<p><strong>ProProfs Chat&nbsp;has all to Multiply Your Business<\/strong>:<\/p>\n\n\n\n<p>There has not been a better way to engage your customers, increase sales, provide customer support and reduce operating cost. ProProfs chat software has been integrated with several e commerce websites.<\/p>\n\n\n\n<p><em><strong>It highlights the following featured benefits<\/strong> <\/em><br>\u2022 Immediate assistance to your site visitor<br>\u2022 Invite visitors to chat proactively, make chat available according to visitor request<br>\u2022 While chatting you can answer, support related queries, explain products and offers<br>\u2022 Help visitor or customer navigate through your site<br>\u2022 Push relevant pages to upsell and cross sell orders<br>\u2022 Highlight text and use symbols for specific product or page<br>\u2022 Quick and easy one time setup<br>\u2022 Built in high security<br>\u2022 It tracks leads and sales conversions to find which sources refer the most profitable visitors to your website<br>\u2022 It has chat transfers, unlimited chats and transcript search<br>\u2022 User friendly software to boost productivity<br>\u2022 Free trial for 15 days<br>\u2022 Lowest possible prices offering $9.99 for its live chat services, whereas the other competitors are charging $50 &#8211; $100 for identical services<\/p>\n\n\n\n<p><em><strong>With live chat operator you have following options:<\/strong><\/em><br>\u2022 To know the visitor\u2019s city, state, chat history, IP address, history of their previous visits and much more<br>\u2022 Track visitor who abandons the order or shopping cart<br>\u2022 An insight into the all marketing campaigns which drives visitors to your site<br>\u2022 Get details about the campaign and the pages visited by the site visitor often<br>\u2022 Provide better customer service to maximize the sale<br>\u2022 With ProProfs chat web traffic reports, one can optimize online marketing campaigns with web traffic and conversion details<br>\u2022 Overall view of user activity, referral sources and keyword analysis<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In present day live chat technology is growing rapidly, business group are opting different ways to compete in the technology industry. Initially the customer was disconnected from e commerce sites as there were none to answer their question in real time with an accuracy. Now to get connected with customers and engage them regarding their&#8230;<\/p>\n","protected":false},"author":11,"featured_media":34450,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-5003","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-live-chat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Grow your eCommerce business with Live Chat - Chat Blog<\/title>\n<meta name=\"description\" content=\"Looking for ways to grow your eCommerce business with live chat? Don&#039;t worry, read our blog to find the best strategies to boost your eCommerce sales here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.proprofschat.com\/blog\/grow-business-with-ecommerce-live-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grow your eCommerce business with Live Chat - Chat Blog\" \/>\n<meta property=\"og:description\" content=\"Looking for ways to grow your eCommerce business with live chat? Don&#039;t worry, read our blog to find the best strategies to boost your eCommerce sales here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.proprofschat.com\/blog\/grow-business-with-ecommerce-live-chat\/\" \/>\n<meta property=\"og:site_name\" content=\"Chat Blog\" \/>\n<meta property=\"article:published_time\" content=\"2016-04-28T10:59:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-17T05:30:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2021\/01\/Double-Your-Business-with-Live-Chat-Plugin-with-E-Commerce-Website.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"ProProfs Editorial Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ProProfs Editorial Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Grow your eCommerce business with Live Chat - Chat Blog","description":"Looking for ways to grow your eCommerce business with live chat? Don't worry, read our blog to find the best strategies to boost your eCommerce sales here.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.proprofschat.com\/blog\/grow-business-with-ecommerce-live-chat\/","og_locale":"en_US","og_type":"article","og_title":"Grow your eCommerce business with Live Chat - Chat Blog","og_description":"Looking for ways to grow your eCommerce business with live chat? Don't worry, read our blog to find the best strategies to boost your eCommerce sales here.","og_url":"https:\/\/www.proprofschat.com\/blog\/grow-business-with-ecommerce-live-chat\/","og_site_name":"Chat Blog","article_published_time":"2016-04-28T10:59:33+00:00","article_modified_time":"2026-04-17T05:30:07+00:00","og_image":[{"width":800,"height":500,"url":"https:\/\/www.proprofschat.com\/blog\/wp-content\/uploads\/2021\/01\/Double-Your-Business-with-Live-Chat-Plugin-with-E-Commerce-Website.png","type":"image\/png"}],"author":"ProProfs Editorial Team","twitter_card":"summary_large_image","twitter_misc":{"Written by":"ProProfs Editorial Team","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.proprofschat.com\/blog\/grow-business-with-ecommerce-live-chat\/","url":"https:\/\/www.proprofschat.com\/blog\/grow-business-with-ecommerce-live-chat\/","name":"Grow your eCommerce business with Live Chat - Chat Blog","isPartOf":{"@id":"https:\/\/www.proprofschat.com\/blog\/#website"},"datePublished":"2016-04-28T10:59:33+00:00","dateModified":"2026-04-17T05:30:07+00:00","author":{"@id":"https:\/\/www.proprofschat.com\/blog\/#\/schema\/person\/ab51f6a9083443b7dd0613d5ccd18c49"},"description":"Looking for ways to grow your eCommerce business with live chat? Don't worry, read our blog to find the best strategies to boost your eCommerce sales here.","breadcrumb":{"@id":"https:\/\/www.proprofschat.com\/blog\/grow-business-with-ecommerce-live-chat\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.proprofschat.com\/blog\/grow-business-with-ecommerce-live-chat\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.proprofschat.com\/blog\/grow-business-with-ecommerce-live-chat\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.proprofschat.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Grow your eCommerce business with Live Chat"}]},{"@type":"WebSite","@id":"https:\/\/www.proprofschat.com\/blog\/#website","url":"https:\/\/www.proprofschat.com\/blog\/","name":"Chat Blog","description":"ProProfs Chat Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.proprofschat.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.proprofschat.com\/blog\/#\/schema\/person\/ab51f6a9083443b7dd0613d5ccd18c49","name":"ProProfs Editorial Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.proprofschat.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/fd4f94bf064d2dbc3c244e9f508280147746419f64d3ae0c2fff507aeae8cd7a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/fd4f94bf064d2dbc3c244e9f508280147746419f64d3ae0c2fff507aeae8cd7a?s=96&d=mm&r=g","caption":"ProProfs Editorial Team"},"description":"ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.","url":"https:\/\/www.proprofschat.com\/blog\/author\/editorial-team\/"}]}},"_links":{"self":[{"href":"https:\/\/www.proprofschat.com\/blog\/wp-json\/wp\/v2\/posts\/5003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.proprofschat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.proprofschat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.proprofschat.com\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.proprofschat.com\/blog\/wp-json\/wp\/v2\/comments?post=5003"}],"version-history":[{"count":13,"href":"https:\/\/www.proprofschat.com\/blog\/wp-json\/wp\/v2\/posts\/5003\/revisions"}],"predecessor-version":[{"id":50550,"href":"https:\/\/www.proprofschat.com\/blog\/wp-json\/wp\/v2\/posts\/5003\/revisions\/50550"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.proprofschat.com\/blog\/wp-json\/wp\/v2\/media\/34450"}],"wp:attachment":[{"href":"https:\/\/www.proprofschat.com\/blog\/wp-json\/wp\/v2\/media?parent=5003"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.proprofschat.com\/blog\/wp-json\/wp\/v2\/categories?post=5003"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.proprofschat.com\/blog\/wp-json\/wp\/v2\/tags?post=5003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}