{"id":51777,"date":"2026-10-01T09:09:48","date_gmt":"2026-10-01T09:09:48","guid":{"rendered":"https:\/\/www.proprofschat.com\/blog\/?p=51777"},"modified":"2026-10-01T09:10:04","modified_gmt":"2026-10-01T09:10:04","slug":"proprofs-chat-vs-livechat","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/proprofs-chat-vs-livechat\/","title":{"rendered":"ProProfs Chat vs LiveChat (2026): Which One Gets Your First Reply Out the Door Faster?"},"content":{"rendered":"\n<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Roboto:wght@400;500;700&display=swap');\n\n\/* ============================================================\n   ProProfs comparison article. Every rule is scoped under\n   .compre_article so it never leaks into the surrounding CMS\n   page. Reuse this <style> block on any comparison blog and\n   wrap the markup in <div class=\"compre_article\">.\n   Layout and components follow the Training Maker vs TalentLMS\n   article. 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.synth,.compre_article .choose{grid-template-columns:1fr}\n  .compre_article .finalcta{padding:30px 20px}\n  .compre_article .tough{padding:6px 16px 16px}\n  \/* Tables become stacked cards: one card per feature, one labelled row per product *\/\n  .compre_article .tablewrap{overflow:visible}\n  .compre_article table,.compre_article tbody,.compre_article tr,.compre_article td{display:block;width:100%}\n  .compre_article table{border:none;background:none;border-radius:0}\n  .compre_article thead{position:absolute;left:-9999px;top:auto;width:1px;height:1px;overflow:hidden}\n  .compre_article tbody tr{margin-bottom:12px;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--card)}\n  .compre_article tbody td{padding:10px 14px;border-bottom:1px solid var(--line)}\n  .compre_article tbody tr td:last-child{border-bottom:none}\n  .compre_article td.feat{width:100%;min-width:0;background:var(--bg);font-weight:700}\n  .compre_article td.cell{width:100%}\n  .compre_article td.cell::before{content:attr(data-label);display:block;font-size:14px;font-weight:700;color:var(--ink);margin-bottom:4px}\n  .compre_article td.cell[data-label^=\"ProProfs\"]::before{color:var(--pp-ink)}\n  .compre_article td.cell[data-label=\"LiveChat\"]::before{color:var(--tl-ink)}\n}\n<\/style>\n<div class=\"compre_article\">\n<div class=\"wrap\">\n<div class=\"hero\"><p class=\"lede\">We spent time inside both tools this month, running trial accounts, poking at the AI settings, and pricing out a 5-agent team on each platform. <strong>ProProfs Chat<\/strong> is built as an instant, automated live chat and AI customer service tool. It answers a visitor's question itself, using a retrieval-based AI agent trained on your own site and help center, and only loops in a human when it genuinely needs to. <strong>LiveChat<\/strong> is one of the longest-running names in this category, a dedicated live chat widget used by more than 35,000 companies worldwide, with a strong agent-assist AI layer sitting on top of a very mature core product.<\/p><p class=\"lede\">Both run a genuinely solid chat widget. Visitors won't notice a quality gap in the box on the corner of the screen. Where they diverge is in how much of the conversation actually gets automated without a human typing a reply, and how easy it is to know what you'll pay once your team grows past one person. That's the story this page is built to tell, including the places LiveChat pulls ahead.<\/p><div class=\"herochoose\"><div class=\"hc pp\"><h3>Choose <strong>ProProfs Chat<\/strong> if...<\/h3><ul>\n<li>You want your AI agent to actually resolve chats, with 100, 300, or 1,500 AI conversations a month depending on your plan, not just suggest replies to a human<\/li>\n<li>You want WhatsApp, Instagram, and Messenger bundled into Business and above, plus 5 named AI reports you can share with a no-login link<\/li>\n<li>You want a forever-free plan, a 15-day free trial with no credit card, and live chat support that answers in under 2 minutes, 24\/7<\/li>\n<\/ul><\/div><div class=\"hc tl\"><h3>Choose <strong>LiveChat<\/strong> if...<\/h3><ul>\n<li>You want Apple Messages for Business built in, so iPhone and Mac customers can message you straight from the Messages app<\/li>\n<li>You want a chat widget with Dark mode, Right-to-left support, and Accessibility compliance for every customer<\/li>\n<li>You want Facebook Messenger and a Direct Chat Link included on every plan, so customers can reach you where they already are<\/li>\n<\/ul><\/div><\/div><\/div>\n<section><h2><span class=\"ez-toc-section\" id=\"At_a_Glance\"><\/span>At a Glance<span class=\"ez-toc-section-end\"><\/span><\/h2><div class=\"tablewrap\"><table><thead><tr><th>Feature<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">LiveChat<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Free plan<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Forever free for 1 operator<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">No free plan; free trial, no credit card required<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Starting price<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">From $19.99\/operator\/month on paid plans<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">From $19\/person\/month billed annually<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Best for<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Easy live chat &amp; AI customer service agent for instant, automated support<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">AI-assisted live chat for B2B SaaS companies and ecommerce stores<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">AI Agent<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Built in: trained on your website, help center, files, and FAQs, with answers that cite their sources<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Offered through Text, a separate paid product<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Reply suggestions<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Smart suggestions that help cut tickets and speed up chats<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Team plan and above, drawn from your imported knowledge sources<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Chat summary<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">AI auto-generates a structured summary of what the customer raised and how your operator resolved it<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business and Enterprise plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Sentiment analysis<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Sentiment tagging from Essentials; richer emotion detection and escalation-risk prediction on Elite<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Early access on Enterprise<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Facebook Messenger<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business plan and above<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Included on every plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">WhatsApp<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Bundled into Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Available in the Marketplace<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Instagram<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Instagram DM bundled into Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Available in the Marketplace<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Apple Messages for Business<\/td><td class=\"cell\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Not offered<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business and Enterprise plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Applications<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Web, Windows, Mac, iOS, and Android<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Web, Windows, Mac, iOS, and Android<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Traffic tracking<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Visitors info, History &amp; Tracking: location, IP, pages viewed, referral, and custom properties<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Tracking limit scales by plan, custom on Enterprise<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Single Sign-On (SSO) ready<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Included and documented across plans<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Enterprise plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Service level agreements (SLAs)<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">SLA settings with time limits and deadlines<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Enterprise plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">24\/7\/365 Support<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Live agent in under 2 minutes, 24\/7, plus phone and email<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Chat support on every plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">HelpDesk.com and KnowledgeBase<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Help Desk and Knowledge Base bundled in the Customer Delight Suite, from $499\/month<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Separate products: HelpDesk.com and KnowledgeBase, each on its own subscription<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/section>\n<section><h2 class=\"num\"><span class=\"ez-toc-section\" id=\"Live_Chat_and_Widget_Features\"><\/span>Live Chat and Widget Features<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">Both tools cover the basics you'd expect from a mature chat widget: canned responses, chat routing, visitor tracking, file sharing, transcripts, and pre\/post-chat forms. In this <strong>LiveChat vs ProProfs Chat<\/strong> check, the differences show up in what's gated behind which plan, and in how visitor volume is metered.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Feature<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">LiveChat<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Canned responses<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">All plans<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Team plan and above<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Pre-chat &amp; post-chat surveys<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Pre-chat and post-chat forms and ratings<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Predefined only on Starter; included on Team and above<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">File sharing<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">All plans<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Team plan and above<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Transfers<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Chat transfer between operators<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">All plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Supervision<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Supervisor Control: admins can supervise and step into ongoing chats<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">All plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Chat history<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Unlimited at Business and above; standard history on Essentials<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Unlimited on Team and above<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Co-browsing<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Co-browsing and screen share on Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Not listed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Dark mode<\/td><td class=\"cell\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Not offered<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">All plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Work scheduler<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business Hours Scheduler on Business and above<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business and Enterprise plans<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> The widget itself is solid, and each operator gets a configurable chat ceiling in their profile settings, with Auto Accept Chat routing new chats to them until they hit it. Canned responses and file sharing are open on every plan.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">LiveChat:<\/span> An equally polished widget with a deeper bench on the customer-facing details: Dark mode, Themes, Live editor, and unlimited Chat history from the Team plan. Traffic tracking is the one place to plan around, since it is capped at 100, 400, or 1000 visitors by plan.<\/p><\/div><\/div><div class=\"verdict\"><strong>ProProfs Chat<\/strong> is the pick for teams that want canned responses and file sharing on every plan, plus co-browsing at Business and above. <strong>LiveChat<\/strong> is the natural fit for teams that care about every detail customers see, from Dark mode to unlimited Chat history on Team.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/section>\n<section><h2 class=\"num\"><span class=\"ez-toc-section\" id=\"AI_Capabilities_and_Automation\"><\/span>AI Capabilities and Automation<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">This is the biggest structural difference between the two, and it's worth being precise about it: LiveChat's own AI features are agent-assist tools, they make a human faster, they don't resolve a conversation on their own. To get an AI agent that actually answers a customer and closes the loop, you buy a different product, Text or ChatBot.com, on top of LiveChat.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Feature<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">LiveChat<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">AI Agent<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Native RAG-based agent trained on your website, help center, uploaded files, and FAQs, with answers that cite their sources<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Text AI Agent, a separate paid product<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Custom skills for AI Agent<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Action-based AI agents complete tasks mid-chat, such as order lookups, scheduling, and notifications (Elite tier)<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Through Text, a separate paid product<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">AI Chat Automation<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">100 AI conversations a month on Essentials, 300 on Business, 1,500 on Elite (3 bundled operators); add-on of 2,500 interactions every month for $450\/year<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">AI Agent usage is handled through Text<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Reply suggestions<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Smart suggestions that help cut tickets and speed up chats<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Team plan and above, drawn from your imported knowledge sources<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Chat summary<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">AI auto-generates a structured summary of what the customer raised and how your operator resolved it<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business and Enterprise plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Sentiment analysis<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Sentiment tagging from Essentials; richer emotion detection and escalation-risk prediction on Elite<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Early access on Enterprise<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> The AI agent is trained on your own site, help center, and uploaded files, cites its sources, and can complete real tasks mid-chat at the Elite tier, all inside your ProProfs Chat plan, with 100, 300, or 1,500 AI conversations a month depending on the tier.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">LiveChat:<\/span> Copilot - AI Assistant, Reply suggestions, Chat summary, and Text enhancement are genuinely useful for making a human agent faster, but a customer-resolving AI Agent means adding Text or ChatBot.com on top, at additional cost.<\/p><\/div><\/div><div class=\"verdict\"><strong>ProProfs Chat<\/strong> is the pick for teams that want the AI to resolve routine chats on its own. <strong>LiveChat<\/strong> is the natural fit for teams that want agents in the driver's seat, with Copilot - AI Assistant, Reply suggestions, and Text enhancement making every reply faster, and the AI Agent available through Text when you are ready.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/section>\n<section><h2 class=\"num\"><span class=\"ez-toc-section\" id=\"Channels_and_Omnichannel\"><\/span>Channels and Omnichannel<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">In this <strong>ProProfs Chat and LiveChat comparison<\/strong>, channels are where the plans differ most in what is bundled and what is an add-on.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Feature<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">LiveChat<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Website<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Every plan<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Every plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Apps<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">SDK Package add-on, $99.99\/year, adds live chat to your Android apps<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Embed a chat widget in your mobile apps, on every plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Facebook Messenger<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business plan and above<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Every plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">WhatsApp<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Bundled into Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Available in the Marketplace<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Instagram<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Instagram DM bundled into Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Available in the Marketplace<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Apple Messages for Business<\/td><td class=\"cell\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Not offered<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business and Enterprise plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Applications<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Web, Windows, Mac, iOS, and Android<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Web, Windows, Mac, iOS, and Android<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> WhatsApp, Instagram, and Messenger ship inside the Business plan and above, so scaling to a second channel doesn't mean a new line item.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">LiveChat:<\/span> Facebook Messenger and a Direct Chat Link come with every plan, and Apple Messages for Business is a genuine, distinctive channel at the Business plan. WhatsApp, Instagram, Email, and X (Twitter) are available through the Marketplace as separate apps.<\/p><\/div><\/div><div class=\"verdict\"><strong>ProProfs Chat<\/strong> wins for a team going multi-channel on one plan, with WhatsApp and Instagram bundled in. <strong>LiveChat<\/strong> is the natural fit if your customers are on iPhone and Facebook Messenger, with Apple Messages for Business and Messenger ready from day one.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/section>\n<section><h2 class=\"num\"><span class=\"ez-toc-section\" id=\"Reporting_and_Analytics\"><\/span>Reporting and Analytics<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">Any <strong>ProProfs Chat vs LiveChat comparison<\/strong> of reporting comes down to who the report is for: the manager coaching agents, or a stakeholder who just wants a link.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Feature<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">LiveChat<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Chat statistics<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Chat summary report: total, rated, and missed chats, on all plans<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Team plan and above<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Chat response<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Response time in standard reports<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business and Enterprise plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Agent performance<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Operator Performance Report, Business and above<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business and Enterprise plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">On-demand reporting<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Scheduled delivery to your inbox on custom frequencies, live shareable links that open with no login, and CSV and Excel export<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Scheduled reports in CSV, TSV, XLS, and other formats; Business and Enterprise plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">AI Agent Summary Report, AI Answer Accuracy Report, AI Chatbot Satisfaction Report, Chatbot Resolution Report<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business and above, with scheduled delivery and no-login sharing<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Not listed<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> The 5-report AI suite (AI Agent Summary Report, AI Answer Accuracy Report, AI Chatbot Satisfaction Report, Chatbot Resolution Report, and Operator Performance Report) is a genuine differentiator for anyone who needs to prove the AI is working to a stakeholder who doesn't have a login.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">LiveChat:<\/span> The Business plan adds Agent performance, Chat duration, Chat response, On-demand reporting, and Staffing prediction, a practical set for planning shift coverage and coaching agents.<\/p><\/div><\/div><div class=\"verdict\"><strong>ProProfs Chat<\/strong> is stronger for teams that need to report on AI performance specifically, with no-login sharing. <strong>LiveChat<\/strong> is the natural fit for teams that manage a human-staffed floor, with Agent performance, Chat duration, and Staffing prediction on Business.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/section>\n<section><h2 class=\"num\"><span class=\"ez-toc-section\" id=\"Integrations_and_Admin\"><\/span>Integrations and Admin<span class=\"ez-toc-section-end\"><\/span><\/h2><div class=\"tablewrap\"><table><thead><tr><th>Feature<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">LiveChat<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Marketplace<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">40+ Integrations across CRM, CMS, e-commerce, and email marketing, plus Zapier<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Free and paid third-party apps for CRMs, e-commerce platforms, social channels, and help desk software<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">API<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Smart APIs to exchange Pre-Chat Form, Offline Messages, and Chat Transcripts data with third-party apps; callbacks and webhooks on Elite<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Start with free requests<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Shopify integration<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Shopify, Magento, and BigCommerce integrations<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Shopify, WooCommerce, and Bigcommerce integrations<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">User roles<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Operator Groups &amp; Roles control what operators can access<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">All plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Group organization<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Operator Groups organize operators into departments<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Team plan and above<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">White label<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">White Label Package add-on, $300\/year<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Enterprise plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Single Sign-On (SSO) ready<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Included and documented across plans<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Enterprise plan<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> A focused set of named CRM, CMS, e-commerce, and email marketing integrations plus Zapier covers the platforms most small and mid-size teams already run, and Single Sign-On doesn't require an Enterprise conversation.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">LiveChat:<\/span> The Marketplace is a genuinely broad catalog of free and paid apps, and API access comes with 1,000 free requests to start, but Single Sign-On (SSO) ready is reserved for Enterprise.<\/p><\/div><\/div><div class=\"verdict\"><strong>ProProfs Chat<\/strong> wins for a team that wants SSO and a White Label option without an Enterprise sales call. <strong>LiveChat<\/strong> is the natural fit if you want a wide Marketplace to browse and API access from day one.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/section>\n<section><h2 class=\"num\"><span class=\"ez-toc-section\" id=\"Security_and_Compliance\"><\/span>Security and Compliance<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">This is the section where we owe LiveChat a clean concession. Precision matters here more than anywhere else on this page.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Feature<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">LiveChat<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">256-bit SSL secure connection<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">TLS encryption in transit on all plans, plus WAF, DDoS mitigation, and daily backups<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">All plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Two-Factor-Authentication (2FA)<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Elite tier (Enterprise Security)<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">All plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Access restriction<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">IP restriction and blocking, plus admin access controls<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business and Enterprise plans<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Single Sign-On (SSO) ready<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Documented across plans<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Enterprise plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">SOC 2<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">SOC 2 inherited from AWS\/IBM hosting only<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Company-level SOC 2, as reported by third-party vendor profiles<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> Layered controls like SSO and IP restriction ship well below enterprise pricing, but the compliance story is thinner: SOC 2 exists because AWS and IBM hold it at the hosting layer, and there's no ProProfs-issued ISO 27001, HIPAA BAA, or PCI DSS to hand a security reviewer.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">LiveChat:<\/span> Two-Factor-Authentication (2FA) on every plan, a USA or EU data center, HIPAA Compliance, and company-level SOC 2 and ISO 27001 give it a stronger formal compliance position, though Single Sign-On (SSO) ready and Audit log sit with Enterprise.<\/p><\/div><\/div><div class=\"verdict\"><strong>ProProfs Chat<\/strong> gets you Single Sign-On and IP restriction without an Enterprise quote. <strong>LiveChat<\/strong> is the natural place to start if Two-Factor-Authentication on every plan, an EU data center, or a signed BAA has to be in the vendor file before procurement approves anything.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/section>\n<section><h2 class=\"num\"><span class=\"ez-toc-section\" id=\"Pricing\"><\/span>Pricing<span class=\"ez-toc-section-end\"><\/span><\/h2><div class=\"tablewrap\"><table><thead><tr><th>Feature<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">LiveChat<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Free plan<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Forever free for 1 operator<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">No free plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Starting price<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">From $19.99\/operator\/month<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">From $19\/person\/month billed annually ($25 billed monthly)<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Starter<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Essentials: from $19.99\/operator\/month, live chat with no monthly chat caps on live agent chats, plus a basic AI bot<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">$19\/person\/month billed annually, single user<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Team<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business: about $29.99\/month, adds Unlimited Chat History, omnichannel chat, and AI reports<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">$49\/person\/month billed annually, unlimited users<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Business<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Business Complete Elite: about $179.97\/month for 3 operators, with 1,500 AI conversations a month<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">$79\/person\/month billed annually<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Enterprise<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Customer Delight Suite: from $499\/month, with Live Chat, Help Desk, Knowledge Base, Survey Maker, and Qualaroo<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Custom pricing; request a call<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Free trial<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">15-day free trial with all premium features, no credit card required, plus a 15-day money-back guarantee<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Free trial, no credit card required<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Integrations and add-ons<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">AI Chat Automation $450\/year (2,500 interactions every month), White Label Package $300\/year, SDK Package $99.99\/year<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">HelpDesk.com, KnowledgeBase, and Text are sold as separate subscriptions<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Annual billing<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Annual billing saves up to 50%<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Lower per-person rates when billed annually<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> A real free plan and a five-rung ladder mean a small team can grow for years without a repricing conversation, and annual billing saves up to 50%.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">LiveChat:<\/span> Team pricing is genuinely simple once you're past the single-user Starter plan: unlimited users at one flat per-person rate. The one thing to plan for is the step from Starter at $19 to Team at $49 the moment a second teammate joins.<\/p><\/div><\/div><div class=\"verdict\"><strong>ProProfs Chat<\/strong> is the pick for teams of two or more that want a forever-free start, a $19.99 paid entry, and a ladder that is easy to read. <strong>LiveChat<\/strong> is the natural fit for a solo agent who wants the $19 Starter, or a growing team that prefers one flat per-person rate with unlimited users on Team.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/section>\n<section><h2 class=\"num\"><span class=\"ez-toc-section\" id=\"247_Awesome_Human_Support\"><\/span>24\/7 Awesome Human Support<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">People think we're crazy to offer phone, chat, and email support. We still do it.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Feature<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">LiveChat<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">24\/7\/365 Support<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Chat With Us: live agent, under 2 minutes, available 24\/7<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Contact LiveChat by chat on its website or in the app, on every plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Help Center<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Browse the Help Center: 1000+ help articles &amp; video guides<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Help Center on every plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Talk to an Expert<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Real product experts answer Mon-Fri, 8AM-6PM EST at (855) 776-7763, on Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Not listed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Email Us<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Response within one business day, guaranteed, at support@proprofs.com<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Not listed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Support from Product Expert<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Dedicated Success Manager on Elite; named Success Manager with quarterly strategy reviews on the Customer Delight Suite<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Enterprise plan<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Service level agreements (SLAs)<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">SLA settings with time limits and deadlines<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Enterprise plan<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> Live chat answers in under 2 minutes around the clock, product experts pick up the phone Mon-Fri, 8AM-6PM EST, and a dedicated Success Manager arrives at Elite, well before an Enterprise conversation is needed.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">LiveChat:<\/span> Support is available 24\/7\/365 on every plan, with a Product Expert, Dedicated onboarding, Product training, and SLAs reserved for Enterprise.<\/p><\/div><\/div><div class=\"verdict\"><strong>ProProfs Chat<\/strong> gets you a phone line, an email guarantee, and a named contact sooner. <strong>LiveChat<\/strong> is the natural fit if round-the-clock chat support on every plan covers everything your team needs.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/section>\n<section><h2 class=\"num\"><span class=\"ez-toc-section\" id=\"Beyond_a_Live_Chat_Tool\"><\/span>Beyond a Live Chat Tool<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">Neither product is really \"just a chat widget\" once you look at what's sold around it, but the two approaches to that couldn't be more different.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Scope<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">LiveChat<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Live chat<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Live chat on every plan, starting with a forever-free plan for 1 operator<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Live chat on paid plans from $19\/person\/month billed annually<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">AI agent<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Built in, trained once and shared across every tool in the suite<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Text from $19\/user\/month, or ChatBot.com, sold separately<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Ticketing<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Help Desk, in the Customer Delight Suite<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">HelpDesk.com from $29\/month, its own subscription<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Self-service knowledge base<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Knowledge Base, in the Customer Delight Suite<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">KnowledgeBase from $49\/month, its own subscription<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Pick only the pieces you need<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Chat is also sold on its own, so a chat-only team does not need the suite<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick tl\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Each product is sold separately, so you buy only what you pick<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Packaged as<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M3.2 8.6l3 3L12.8 5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><span class=\"val\">Customer Delight Suite and Customer Growth Suite, each from $499\/mo, one price<\/span><\/div><\/td><td class=\"cell\" data-label=\"LiveChat\"><div class=\"cellwrap\"><span class=\"tick no\"><svg viewBox=\"0 0 16 16\" width=\"12\" height=\"12\" aria-hidden=\"true\"><path d=\"M4 8h8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><span class=\"lesser val\">Separate products under one parent company, each with its own subscription and price<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> The <strong>Customer Delight Suite<\/strong> (from $499\/mo) brings together Live Chat, Help Desk, Knowledge Base, Survey Maker, and Qualaroo, one price, one AI trained once across every tool in it. The <strong>Customer Growth Suite<\/strong> (also from $499\/mo) adds Picreel and BIGContacts CRM for teams focused on capturing and nurturing leads through to growth.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">LiveChat:<\/span> Chat, AI (Text from $19\/user\/month, or ChatBot.com), ticketing (HelpDesk.com from $29\/month), and self-service (KnowledgeBase from $49\/month) are separate products under the same parent company, each with its own subscription and its own price. That gives you more freedom to pick only what you need, but it also means the \"full stack\" price is the sum of separate bills rather than one suite line.<\/p><\/div><\/div><div class=\"verdict\">If you want chat connected to ticketing, self-service knowledge, and customer feedback in one platform, with one AI trained once across every tool, <strong>ProProfs Chat<\/strong> and its suites go well beyond a standalone chat tool. If you only want a chat widget and would rather pick and pay for each piece separately, <strong>LiveChat<\/strong>&rsquo;s focused scope is a fair fit.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"Which_Should_You_Choose\"><\/span>Which Should You Choose<span class=\"ez-toc-section-end\"><\/span><\/h2><div class=\"choose\"><div class=\"col pp\"><h3>Pick <strong>ProProfs Chat<\/strong> if...<\/h3><p>You want the AI to actually close out routine conversations, not just draft replies for a human, with 100 to 1,500 AI conversations a month depending on the plan, and you want WhatsApp, Instagram, and Messenger bundled into Business and above.<\/p><\/div><div class=\"col tl\"><h3>Pick <strong>LiveChat<\/strong> if...<\/h3><p>Your customers expect Apple Messages for Business, Facebook Messenger on every plan, and a widget with Dark mode, Right-to-left support, and Accessibility compliance, and you're comfortable adding Text for the AI layer.<\/p><\/div><\/div><div class=\"cta\"><strong>One-line takeaway:<\/strong> if the AI should be doing the work, start with ProProfs Chat; if your customers live in Apple Messages and Messenger and you want agents up front, start with LiveChat.<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"How_to_Migrate_from_LiveChat\"><\/span>How to Migrate from LiveChat<span class=\"ez-toc-section-end\"><\/span><\/h2><ul class=\"rt\"><li><strong>Step 1:<\/strong> Pull transcripts and saved replies out of LiveChat's archive before you cancel, since the Starter plan keeps a limited Chat history.<\/li><li><strong>Step 2:<\/strong> Set up your ProProfs Chat account and point the AI agent at your existing help center, FAQs, and any files you want it trained on.<\/li><li><strong>Step 3:<\/strong> Recreate your URL-based and geolocation routing rules, and import your saved replies as canned responses.<\/li><li><strong>Step 4:<\/strong> Move WhatsApp, Instagram, and Messenger over. These are bundled at Business and above, so you may be able to retire the Marketplace apps you used for WhatsApp and Instagram.<\/li><li><strong>Step 5:<\/strong> Run both widgets in parallel briefly, then swap the tracking code once you've confirmed the AI agent's answers and routing behave the way you expect.<\/li><\/ul><\/section>\n<section class=\"faq\"><h2><span class=\"ez-toc-section\" id=\"FAQ\"><\/span>FAQ<span class=\"ez-toc-section-end\"><\/span><\/h2><h3 class=\"q\">Is ProProfs Chat cheaper than LiveChat?<\/h3><p>For most teams of two or more, yes. ProProfs Chat has a forever-free plan for 1 operator, with paid plans from $19.99\/operator\/month. LiveChat has no free plan, and its $19 Starter covers a single user, so adding a second teammate means moving to the $49 Team plan.<\/p><h3 class=\"q\">Does LiveChat have its own AI chatbot?<\/h3><p>LiveChat's built-in AI tools (Copilot - AI Assistant, Reply suggestions, Chat summary) assist a human agent rather than resolve chats on their own. A fully automated, customer-facing AI Agent means adding Text or ChatBot.com, both separate paid products from the same parent company.<\/p><h3 class=\"q\">Which tool has stronger security certifications?<\/h3><p>LiveChat, on paper. It lists HIPAA Compliance on its Enterprise plan, and third-party vendor profiles report company-level SOC 2 and ISO 27001. ProProfs Chat's SOC 2 exists only because its AWS and IBM hosting infrastructure holds it, not as a ProProfs-issued report.<\/p><h3 class=\"q\">Can I get WhatsApp and Instagram without paying extra?<\/h3><p>With ProProfs Chat, both are bundled at Business and above. With LiveChat, WhatsApp and Instagram are separate Marketplace apps.<\/p><h3 class=\"q\">Does either tool offer a native desktop app?<\/h3><p>Yes, both do. ProProfs Chat and LiveChat each offer Windows and Mac desktop apps alongside their web and mobile apps.<\/p><h3 class=\"q\">How does support compare?<\/h3><p>Both offer 24\/7 live chat support. ProProfs Chat adds phone (Mon-Fri, 8AM-6PM EST) from the Business plan and a dedicated Success Manager at Elite. LiveChat reserves its Product Expert, Dedicated onboarding, and SLAs for Enterprise.<\/p><h3 class=\"q\">Is there a free trial for either?<\/h3><p>Yes, both offer a no-credit-card trial: 15 days for ProProfs Chat with a 15-day money-back guarantee, and 14 days for LiveChat.<\/p><h3 class=\"q\">Which is better for an enterprise with a strict compliance review?<\/h3><p>LiveChat's compliance stack will likely move faster through a security review. ProProfs Chat is a better fit for a team that prioritizes bundled automation and channels over a formal compliance paper trail.<\/p><\/section>\n<section class=\"guide\"><h2 class=\"gtitle\"><span class=\"ez-toc-section\" id=\"The_Complete_Buyers_Guide\"><\/span>The Complete Buyer's Guide<span class=\"ez-toc-section-end\"><\/span><\/h2><h3>TL;DR<\/h3><ul class=\"tldr\"><li>ProProfs Chat automates more of the conversation natively; LiveChat's AI is agent-assist unless you buy a second product.<\/li><li>ProProfs Chat is cheaper and has a forever-free plan; LiveChat has no free plan and a steep 1-to-2-user price jump.<\/li><li>LiveChat holds the stronger formal compliance position: HIPAA Compliance, Two-Factor-Authentication on every plan, and a USA or EU data center.<\/li><li>ProProfs Chat bundles WhatsApp, Instagram, and Messenger at Business and above; LiveChat includes Messenger on every plan and runs WhatsApp and Instagram through the Marketplace.<\/li><li>Both offer Web, Windows, Mac, iOS, and Android apps.<\/li><li>ProProfs Chat's suite pricing bundles chat, help desk, and knowledge base under one price; LiveChat sells its equivalents as separate products.<\/li><\/ul><h3 class=\"q\">Which One Should I Actually Buy?<\/h3><p>If your goal is to cut the number of conversations a human has to touch, start with ProProfs Chat. If your customers live in Apple Messages and Messenger, or your compliance team needs an audited certificate before anything gets signed, start the conversation with LiveChat and budget for Text or ChatBot.com on top if you also want automated resolution.<\/p><h3 class=\"q\">How Do the Pricing Models Really Compare?<\/h3><p>ProProfs Chat prices in five clear steps starting at free, with paid plans from $19.99\/operator\/month. LiveChat prices per person with a real catch: the $19 Starter rate is for exactly one user, and a second teammate means paying the $49 Team rate, a jump that's easy to miss reading the headline number.<\/p><h3 class=\"q\">How Deep Is the AI, Really?<\/h3><p>ProProfs Chat's AI agent is retrieval-based, cites its sources, and can take real actions at the Elite tier, all inside the chat product you're already paying for. LiveChat's in-product AI is a capable copilot for a human agent, but resolving a chat end to end without a human requires Text or ChatBot.com as an additional purchase.<\/p><h3 class=\"q\">How Far Does the Omnichannel Reach Go?<\/h3><p>ProProfs Chat bundles WhatsApp, Instagram, and Messenger at Business and above. LiveChat ships Facebook Messenger natively on every plan and adds Apple Messages for Business at Business, while WhatsApp, Instagram, Email, and X (Twitter) run through Marketplace apps.<\/p><h3 class=\"q\">What About Security and Compliance?<\/h3><p>This is LiveChat's clearest advantage. It lists HIPAA Compliance, Two-Factor-Authentication on every plan, and a USA or EU data center, and third-party vendor profiles report company-level SOC 2 and ISO 27001. ProProfs Chat's SOC 2 exists only at the hosting-infrastructure level (AWS and IBM), and it doesn't publicly document its own ISO 27001, HIPAA BAA, or PCI DSS.<\/p><h3 class=\"q\">What Does Support Actually Look Like Day to Day?<\/h3><p>Both are available 24\/7 by chat. ProProfs Chat adds phone, email, and a Help Center with 1000+ articles and video guides, plus a dedicated Success Manager at Elite. LiveChat's higher-touch support, a Product Expert, Dedicated onboarding, and SLAs, sits with Enterprise.<\/p><h3 class=\"q\">How Do I Decide Between the Two Suites?<\/h3><p>Choose ProProfs Chat's Customer Delight Suite if you want chat, help desk, knowledge base, and surveys under one price with AI trained once across all of them. Choose LiveChat's product family if you'd rather pick and pay for each piece (Text, ChatBot.com, HelpDesk.com, KnowledgeBase) individually.<\/p><div class=\"tough\"><h2><span class=\"ez-toc-section\" id=\"Straight_Answers_About_LiveChat\"><\/span>Straight Answers About LiveChat<span class=\"ez-toc-section-end\"><\/span><\/h2><h3 class=\"q\">What does LiveChat genuinely do better?<\/h3><p>Its compliance position is the standout: HIPAA Compliance, Two-Factor-Authentication on every plan, a USA or EU data center, and company-level SOC 2 and ISO 27001 as reported by third-party vendor profiles. Add Apple Messages for Business, Facebook Messenger on every plan, a widget with Dark mode, Right-to-left support, and Accessibility compliance, and a longer track record at scale (35,000+ companies), and there are real, specific reasons a security-conscious or Apple-heavy buyer would choose it.<\/p><h3 class=\"q\">Where does it fall short?<\/h3><p>The AI that resolves a customer's question without a human isn't part of LiveChat itself, it's a separate product. There's no free plan, the single-user Starter plan limits the $19 headline price to one person, and WhatsApp and Instagram are separate Marketplace apps.<\/p><\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Demo<\/a><\/div><\/section>\n<div class=\"finalcta\"><h2><span class=\"ez-toc-section\" id=\"Get_a_Free_Demo_With_a_Success_Manager\"><\/span>Get a Free Demo With a Success Manager<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Start with the forever-free plan, then see the AI agent resolve a real conversation on your own site. No credit card required.<\/p><div class=\"ctarow\"><a class=\"btn invert\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\" rel=\"noopener\">Get a Free Demo<\/a><a class=\"btn ghost\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\" rel=\"noopener\">Start Free<\/a><\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We spent time inside both tools this month, running trial accounts, poking at the AI settings, and pricing out a 5-agent team on each platform. ProProfs Chat is built as an instant, automated live chat and AI customer service tool. It answers a visitor&#8217;s question itself, using a retrieval-based AI agent trained on your own&#8230;<\/p>\n","protected":false},"author":11,"featured_media":51790,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223],"tags":[],"class_list":["post-51777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ProProfs Chat vs LiveChat: Deliver Faster Support in 2026<\/title>\n<meta name=\"description\" content=\"ProProfs Chat vs. LiveChat helps you choose a faster support platform. Compare AI, automation, channels, reporting, security, &amp; pricing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.proprofschat.com\/blog\/proprofs-chat-vs-livechat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ProProfs Chat vs LiveChat: Deliver Faster Support in 2026\" \/>\n<meta property=\"og:description\" content=\"ProProfs Chat vs. LiveChat helps you choose a faster support platform. 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