{"id":51818,"date":"2026-10-08T11:02:33","date_gmt":"2026-10-08T11:02:33","guid":{"rendered":"https:\/\/www.proprofschat.com\/blog\/?p=51818"},"modified":"2026-10-08T11:04:51","modified_gmt":"2026-10-08T11:04:51","slug":"proprofs-chat-vs-tidio","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/proprofs-chat-vs-tidio\/","title":{"rendered":"ProProfs Chat vs Tidio (2026): Which One Resolves More Chats Without a Human?"},"content":{"rendered":"\n<style>\n  \/* ============================================================\n     ProProfs comparison article, self-contained blog component.\n     All styles scoped under .compre_article so they never leak\n     into the surrounding CMS page. 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It names the places each platform does the job better.<\/p>\n<p class=\"lede\">ProProfs Chat is built for instant, automated support. Its AI agent answers visitors from your own website, help center, uploaded files, and FAQs, cites the source, and brings in a human only when it needs one. Tidio is a customer service platform that bundles live chat, ticketing, Flows automation, and its Lyro AI agent, with a clear tilt toward small ecommerce stores, and Tidio says more than 300,000 businesses use it. Both run a solid chat widget. The difference is how much of the conversation the AI resolves on its own, what you can measure afterward, and how clearly you can predict the bill once your team grows.<\/p>\n<div class=\"herochoose\">\n<div class=\"hc pp\">\n<h3>Choose ProProfs Chat<\/h3>\n<p><b>Easiest live chat &amp; AI customer service agent for instant, automated support.<\/b> Pick it for an AI agent that resolves chats for you, with 100, 300, or 1,500 AI monthly conversations depending on your plan, 7 named AI capabilities from Advanced AI Agent Training to Risk Prediction, 5 named AI reports you can share with a no-login link, WhatsApp, Instagram, and Facebook Messenger bundled at Business and above, a forever-free plan, and live chat support that replies in under 2 minutes, 24\/7.<\/p>\n<\/div>\n<div class=\"hc tl\">\n<h3>Choose Tidio<\/h3>\n<p>Pick it for ticketing built into the same product, Lyro actions that check Shopify order status inside the chat, a SOC 2 Type II report that Tidio itself completed, a visual Flows builder tuned for storefront journeys, and a free plan that several teammates can share.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"app\" class=\"wrap\">\n<section>\n<h2><span class=\"ez-toc-section\" id=\"At_a_Glance\"><\/span>At a Glance<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"tablewrap\">\n<table>\n<thead><tr><th>What matters<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">Tidio<\/th><\/tr><\/thead>\n<tbody>\n<tr><td class=\"feat\">Best for<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Easiest live chat &amp; AI customer service agent for instant, automated support<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Small ecommerce stores that want chat, Flows automation, and Shopify-ready AI<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Free plan<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Forever free for 1 operator with full feature access<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Free plan shareable across several seats, with a monthly conversation limit<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Starting price<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">From $19.99 per operator per month, billed annually<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Starter from $29 per month, or $24.17 billed annually, with Lyro AI billed separately<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">AI monthly conversations<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">100 at Essentials, 300 at Business, and 1,500 at Business Complete Elite<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Lyro runs on its own quota, with a one-time allowance on Free and Starter<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">AI-Generated Answers<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Reads text and images and answers with the source cited<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Answers from your support knowledge and hands off when a question falls outside it<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Action-Based AI Agents<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Updates orders, schedules meetings, and triggers notifications from chat at Business Complete Elite<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Lyro actions check Shopify order status after verifying the shopper<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Sentiment Analysis and Risk Prediction<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Detects 5 emotions in real time and scores each conversation High, Medium, or Low for churn risk<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Not listed on its public feature pages<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">AI Agent Performance Reports<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Customers rate AI agent chats with thumbs up or down and comments, giving you a live view of satisfaction scores, top issues, and where the AI agent falls short, with 5 named AI reports at Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Analytics dashboard with Lyro metrics<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">WhatsApp, Instagram, and Facebook Messenger<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Bundled at Business and above<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Unified inbox for live chat, email, Instagram, Messenger, and WhatsApp<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Ticketing<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Offline messages and missed chats convert to tickets; full ticket management uses ProProfs Help Desk<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Native ticketing built into the product<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Shopify<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Shopify integration, plus Action-Based AI Agents for order lookups at Business Complete Elite<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Native Shopify actions inside chat, including order status and cart preview<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">SOC 2<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">SOC 2 inherited from AWS\/IBM hosting only<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">SOC 2 Type II examination completed by Tidio, report on request<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Two-Factor-Authentication (2FA)<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Documented and functional, part of Enterprise Security at Business Complete Elite<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Authenticator app codes at login<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Live chat support<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">24\/7, with replies in under 2 minutes<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">24\/5 live chat support, plus email<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Customer Delight Suite<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">5 tools in 1 from $499 per month: Live Chat, Help Desk, Knowledge Base, Survey Maker, and Qualaroo<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Live chat, ticketing, Flows, and Lyro in one product<\/span><\/div><\/td><\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/section>\n<section>\n<h2><span class=\"ez-toc-section\" id=\"1_Live_Chat_and_Widget_Features\"><\/span>1. Live Chat and Widget Features<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"intro-line\">Both widgets cover the daily work of a support floor. The gaps show up in how much you can see about a visitor and how far you can go once a chat gets complicated.<\/p>\n<div class=\"tablewrap\">\n<table>\n<thead><tr><th>Live chat &amp; widget<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">Tidio<\/th><\/tr><\/thead>\n<tbody>\n<tr><td class=\"feat\">Canned responses<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Ready-made replies your whole team can reuse<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Canned responses for faster replies<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Real-time visitor tracking<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Location, IP, pages viewed, referral, and custom properties<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Live visitors list with visitor info and page history<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Proactive chat invitations<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Greetings triggered by time on page or the URL a visitor is viewing<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Proactive messages through Flows, such as abandoned cart prompts<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Live typing insights<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">See what a visitor is typing before they send it<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Live typing preview for agents<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Chat transcripts<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Saved for every chat, with unlimited chat history at Business and above<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Transcripts saved or emailed to customers<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">No-code chatbot builder<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Ready-to-use templates, plus appointment booking bots at Business and above<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Visual Flows builder for lead capture, cart recovery, and follow-ups<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Multilingual widget support<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">70+ languages<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Multilingual support in the widget<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Co-browsing<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Co-browsing and screen share at Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Not listed on its public feature pages<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Video chat<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Available at Business Complete Elite and above<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Video calls inside live chat<\/span><\/div><\/td><\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"synth\">\n<div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> Canned responses, chat routing, chat transcripts, and read receipts come with every plan. Real-time visitor tracking shows location, IP, pages viewed, referral, and custom properties, and the widget speaks 70+ languages. Co-browsing and the Business Hours Scheduler arrive at Business and above, and video chat at Business Complete Elite.<\/p><\/div>\n<div class=\"scard tl\"><p><span class=\"lead tl\">Tidio:<\/span> Its widget is light and fast to launch. The Flows builder gives stores a visual way to run cart recovery, lead capture, and follow-ups, and agents get live typing, operating hours, automatic chat assignment, and video calls. It is built around storefront journeys, so it reads as more of an ecommerce toolkit than a general website support desk.<\/p><\/div>\n<\/div>\n<div class=\"verdict\"><span class=\"vlabel\">Verdict:<\/span> If you want visitor context that goes down to IP, referral, and custom properties, plus co-browsing when a chat gets stuck, <b>ProProfs Chat<\/b> is the pick. If you mainly want a visual builder for storefront prompts like abandoned carts, <b>Tidio<\/b> is a good fit.<\/div>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/section>\n<section>\n<h2><span class=\"ez-toc-section\" id=\"2_AI_Capabilities_and_Automation\"><\/span>2. AI Capabilities and Automation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"intro-line\">Both tools pitch an AI agent. In this <b>ProProfs Chat vs Tidio comparison<\/b>, the difference is how much of the AI sits inside your plan and how much of it you can see and measure.<\/p>\n<div class=\"tablewrap\">\n<table>\n<thead><tr><th>AI capability<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">Tidio<\/th><\/tr><\/thead>\n<tbody>\n<tr><td class=\"feat\">Advanced AI Agent Training<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Trains on your website, help center, uploaded files, and FAQs, with test runs before going live<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Lyro trains on your support content, website pages, and FAQ documents<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">AI-Generated Answers<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Reads text and images, pulls from trained data, and answers with the source cited<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Answers from your support knowledge and redirects to your team when a question is out of scope<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Action-Based AI Agents<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Updates orders, schedules meetings, and triggers notifications from chat at Business Complete Elite<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Lyro actions pull Shopify order status after verifying the shopper<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Sentiment Analysis<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Detects angry, sad, confused, confident, or happy in real time; AI sentiment tagging starts at Essentials<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Not listed on its public feature pages<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Risk Prediction<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Scores every conversation High, Medium, or Low for churn risk at Business Complete Elite<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Not listed on its public feature pages<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Resolution Overview<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Auto-summarizes what the customer raised and how it was resolved<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Not listed on its public feature pages<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">AI Copilot<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Helps your operators reply faster at Business and above<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">AI reply assistant for agents<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">AI-to-human handoff<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Passes the chat to an operator, available from Essentials<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Redirects customers to your support team when a question is outside its knowledge<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">AI monthly conversations<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">100 at Essentials, 300 at Business, and 1,500 at Business Complete Elite, which includes 3 operators<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Lyro is metered on its own quota, with a one-time allowance on Free and Starter<\/span><\/div><\/td><\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"synth\">\n<div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> The AI agent is genuine retrieval-based AI, not a decision tree. You train it on your website, help center, uploaded files, and FAQs, test it before going live, and it answers with the source cited. Across the AI Support Agent you get 7 named capabilities, from Advanced AI Agent Training to AI Agent Performance Reports. The AI is capped, not unlimited, but every plan states its cap: 100, 300, or 1,500 AI monthly conversations.<\/p><\/div>\n<div class=\"scard tl\"><p><span class=\"lead tl\">Tidio:<\/span> Lyro is a capable agent. It replies across live chat, email, Messenger, Instagram, and WhatsApp, and its Smart Actions can look up Shopify orders without a human in the loop. The catch is the meter. On Free, Starter, and Growth, Lyro is billed on its own quota, so the AI cost sits on top of your chat plan.<\/p><\/div>\n<\/div>\n<div class=\"verdict\"><span class=\"vlabel\">Verdict:<\/span> If you want the AI to resolve routine chats inside your plan, read the customer's mood in real time, and flag churn risk before a customer leaves, <b>ProProfs Chat<\/b> is the stronger AI platform. If your AI job is mostly Shopify order status and storefront FAQs, <b>Tidio<\/b> handles that well.<\/div>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/section>\n<section>\n<h2><span class=\"ez-toc-section\" id=\"3_Channels_and_Omnichannel\"><\/span>3. Channels and Omnichannel<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"intro-line\">Customers reach out wherever they already are. What matters is which of those channels sit inside one inbox and which tier you need to unlock them.<\/p>\n<div class=\"tablewrap\">\n<table>\n<thead><tr><th>Channel<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">Tidio<\/th><\/tr><\/thead>\n<tbody>\n<tr><td class=\"feat\">WhatsApp, Instagram, and Facebook Messenger<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Bundled at Business and above, not sold as a separate purchase<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Unified inbox covers WhatsApp, Instagram, and Messenger<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">SMS chat<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Included in the channel set alongside email<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Inbox channels are chat, email, Instagram, Messenger, and WhatsApp<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Email<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Email conversations alongside chat<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Multiple email inboxes connect to the help desk<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Apps<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Windows, Mac, iOS, and Android apps for agents<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Mobile app for replying on the go<\/span><\/div><\/td><\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"synth\">\n<div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> The website widget runs on every plan. WhatsApp, Instagram, and Facebook Messenger come bundled at Business and above, with SMS chat and email rounding out the set. Agents get native apps for Windows, Mac, iOS, and Android. ProProfs Chat connects each channel as its own integration rather than one unified customer timeline.<\/p><\/div>\n<div class=\"scard tl\"><p><span class=\"lead tl\">Tidio:<\/span> Its help desk brings live chat, email, Instagram, Messenger, and WhatsApp into one inbox, and Flows can run on those channels too. It is a tidy setup for a small team that wants every message in one place.<\/p><\/div>\n<\/div>\n<div class=\"verdict\"><span class=\"vlabel\">Verdict:<\/span> If you want WhatsApp, Instagram, and Messenger bundled in one step up from the starter tiers, plus SMS chat, <b>ProProfs Chat<\/b> is the pick. If your channels are chat, email, and social DMs and you want them in one help desk inbox, <b>Tidio<\/b> fits well.<\/div>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/section>\n<section>\n<h2><span class=\"ez-toc-section\" id=\"4_Reporting_and_Analytics\"><\/span>4. Reporting and Analytics<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"intro-line\">In any <b>ProProfs Chat and Tidio comparison<\/b>, reporting is where the gap is easiest to measure, because one side names every report and the other keeps analytics in a single dashboard.<\/p>\n<div class=\"tablewrap\">\n<table>\n<thead><tr><th>Reporting &amp; analytics<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">Tidio<\/th><\/tr><\/thead>\n<tbody>\n<tr><td class=\"feat\">AI Agent Performance Reports<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Customers rate AI agent chats with thumbs up or down and comments, giving you a live view of satisfaction scores, top issues, and where the AI agent falls short. Included at Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Analytics dashboard with Lyro metrics<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">AI Agent Summary Report<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Included at Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Not listed as a separate report<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">AI Answer Accuracy Report<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Included at Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Not listed as a separate report<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">AI Chatbot Satisfaction Report<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Included at Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Not listed as a separate report<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Chatbot Resolution Report<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Included at Business and above<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Resolution rate metrics for Lyro<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Operator Performance Report<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Included at Business and above<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Agent and response time analytics<\/span><\/div><\/td><\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"synth\">\n<div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> At Business and above you get 5 named AI reports: AI Agent Summary Report, AI Answer Accuracy Report, AI Chatbot Satisfaction Report, Chatbot Resolution Report, and Operator Performance Report. They reach stakeholders 2 ways, scheduled to an inbox on a custom frequency or opened through a live link with no login, and they export to CSV and Excel. Standard reports add chat summary, visitor, and ticket response metrics.<\/p><\/div>\n<div class=\"scard tl\"><p><span class=\"lead tl\">Tidio:<\/span> It includes an analytics dashboard with response times, resolution rates, and Lyro metrics that help you tune answers. Some recent reviews describe the depth as lighter than enterprise tools, and one notes there is no analytics view for individual Flows.<\/p><\/div>\n<\/div>\n<div class=\"verdict\"><span class=\"vlabel\">Verdict:<\/span> If you need to show leadership how the AI performed, with accuracy and satisfaction reports they can open without a login, <b>ProProfs Chat<\/b> is the stronger reporting platform. If a single analytics dashboard covers what your team reviews, <b>Tidio<\/b> is enough.<\/div>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/section>\n<section>\n<h2><span class=\"ez-toc-section\" id=\"5_Integrations_and_Admin\"><\/span>5. Integrations and Admin<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"intro-line\">Both connect to the CRM, store, and email tools most teams already run. The difference is where each one goes deepest.<\/p>\n<div class=\"tablewrap\">\n<table>\n<thead><tr><th>Admin and platform<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">Tidio<\/th><\/tr><\/thead>\n<tbody>\n<tr><td class=\"feat\">Integrations<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Salesforce, HubSpot, Shopify, and Zendesk, plus 7 named CRMs, popular CMS, e-commerce, and email-marketing tools, and Zapier<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Native integrations including Shopify, WooCommerce, Salesforce, and Google Analytics<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Shopify<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Shopify integration, plus Action-Based AI Agents for order lookups at Business Complete Elite<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Native Shopify actions inside chat, including order status, cart preview, and order history<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">API<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">API, callbacks, and webhooks at Business Complete Elite<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">API access, with OpenAPI at the higher tiers<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">White Label<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Add-on at $300 per year<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Branding removal available as an add-on<\/span><\/div><\/td><\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"synth\">\n<div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> Salesforce, HubSpot, Shopify, and Zendesk lead the list, followed by 7 named CRMs including Microsoft Dynamics 365 and Zoho, plus WordPress, Magento, BigCommerce, and email-marketing tools. Slack and Microsoft Teams connect through Zapier or the API, not as one-click marketplace apps. API, callbacks, and webhooks sit at Business Complete Elite.<\/p><\/div>\n<div class=\"scard tl\"><p><span class=\"lead tl\">Tidio:<\/span> It goes deepest on Shopify. Shoppers can ask where their order is, and Lyro verifies them and shows the status in chat, while agents preview carts and manage orders without leaving the conversation. That is a real edge for a Shopify store.<\/p><\/div>\n<\/div>\n<div class=\"verdict\"><span class=\"vlabel\">Verdict:<\/span> If your stack is built around Salesforce, HubSpot, Zendesk, or a wider set of CRMs, <b>ProProfs Chat<\/b> is the natural fit. If your business runs on a Shopify storefront and you want order actions inside the chat, <b>Tidio<\/b> wins this one.<\/div>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/section>\n<section>\n<h2><span class=\"ez-toc-section\" id=\"6_Security_and_Compliance\"><\/span>6. Security and Compliance<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"intro-line\">Security is where the buyer's checklist matters most, so this table keeps to what each vendor documents publicly.<\/p>\n<div class=\"tablewrap\">\n<table>\n<thead><tr><th>Security and compliance<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">Tidio<\/th><\/tr><\/thead>\n<tbody>\n<tr><td class=\"feat\">IP restriction<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">IP restriction and blocking, plus admin access controls<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Not listed on its public security page<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Vault data-restore<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Restore data from the Vault<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Not listed on its public security page<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Two-Factor-Authentication (2FA)<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Documented and functional, part of Enterprise Security at Business Complete Elite<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Authenticator app codes at login<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">SOC 2<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">SOC 2 inherited from AWS\/IBM hosting only<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">SOC 2 Type II examination completed by Tidio, report on request<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">GDPR and CCPA<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Documented, with a dedicated compliance page<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">GDPR and CCPA compliant<\/span><\/div><\/td><\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"synth\">\n<div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> IP restriction and blocking, admin access controls, Vault data-restore, and SSO are shipped features. Data is encrypted with TLS in transit, and WAF, DDoS mitigation, and daily backups cover every plan. GDPR and CCPA compliance is documented. The SOC 2 Type 2 exists at the AWS and IBM hosting level, not as a report issued to ProProfs.<\/p><\/div>\n<div class=\"scard tl\"><p><span class=\"lead tl\">Tidio:<\/span> It completed a SOC 2 Type II examination with an independent firm, covering Security, Availability, and Confidentiality, and shares the report on request. It also lists authenticator-based 2FA, TLS encryption, annual penetration testing, and GDPR and CCPA compliance.<\/p><\/div>\n<\/div>\n<div class=\"verdict\"><span class=\"vlabel\">Verdict:<\/span> If you want IP restriction and Vault data-restore without an enterprise quote, <b>ProProfs Chat<\/b> gets you there faster. If a company-held SOC 2 Type II report has to be in the vendor file before procurement signs off, <b>Tidio<\/b> is the natural place to start.<\/div>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/section>\n<section>\n<h2><span class=\"ez-toc-section\" id=\"7_Pricing\"><\/span>7. Pricing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"intro-line\"><b>Tidio vs ProProfs Chat<\/b> pricing looks close at the entry level. The difference is what the bill covers once AI enters the picture.<\/p>\n<div class=\"tablewrap\">\n<table>\n<thead><tr><th>Plan<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">Tidio<\/th><\/tr><\/thead>\n<tbody>\n<tr><td class=\"feat\">Free plan<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Forever free for 1 operator with full feature access<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Free plan shareable across several seats, with a monthly conversation limit<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Essentials<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">From $19.99 per operator per month, billed annually, with unlimited conversations, 100 AI monthly conversations, AI sentiment tagging, and AI-to-human handoff<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Starter from $29 per month, or $24.17 billed annually, based on conversation volume<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Business<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">From $29.99 per operator per month, billed annually, with 300 AI monthly conversations, omnichannel chat, AI Copilot, AI Conversation Memory, and appointment booking bots<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Growth from $59 per month, or $49.17 billed annually, in volume steps<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Business Complete Elite<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">$179.97 per month for 3 operators, billed annually, with 1,500 AI monthly conversations, KB-trained bots, advanced routing, and enterprise security<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Plus is usage-based and Premium is custom<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Customer Delight Suite<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">From $499 per month: Live Chat, Help Desk, Knowledge Base, Survey Maker, and Qualaroo<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">No suite; Lyro and Flows are metered separately<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Free trial and money-back guarantee<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">15-day free trial with all premium features and no credit card, plus a 15-day money-back guarantee<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Free trial on paid plans<\/span><\/div><\/td><\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"synth\">\n<div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> The ladder has 5 clear rungs: Free, Essentials, Business, Business Complete Elite, and the Customer Delight Suite. Paid plans are priced per operator, billed monthly or annually, and annual billing saves up to 50%. Each plan states its AI cap up front, so the AI is inside the price, not on top of it. Please confirm live rates at signup.<\/p><\/div>\n<div class=\"scard tl\"><p><span class=\"lead tl\">Tidio:<\/span> It is easy to start on. The Free plan lets a small team share an inbox, and Starter is a modest step up. The bill is then shaped by 3 meters, human conversations, Lyro conversations, and Flows visitors, so the real monthly cost depends on how much AI and automation you switch on.<\/p><\/div>\n<\/div>\n<div class=\"verdict\"><span class=\"vlabel\">Verdict:<\/span> If you want a forever-free start, a $19.99 paid entry, and AI caps stated per plan, <b>ProProfs Chat<\/b> is the better value. If you are a small store that wants a shared free inbox and will add Lyro only when it proves its worth, <b>Tidio<\/b> is a fair fit.<\/div>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/section>\n<section>\n<h2><span class=\"ez-toc-section\" id=\"8_247_Awesome_Human_Support\"><\/span>8. 24\/7 Awesome Human Support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"intro-line\">When a chat tool breaks at 2 AM, the support model is the product. Here is what each vendor puts behind its plans.<\/p>\n<div class=\"tablewrap\">\n<table>\n<thead><tr><th>Support<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">Tidio<\/th><\/tr><\/thead>\n<tbody>\n<tr><td class=\"feat\">Live chat support<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">24\/7, with replies in under 2 minutes<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">24\/5 live chat support<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Phone support<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">(855) 776-7763, Mon to Fri 8AM to 6PM EST, from Business and above<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Email and live chat support<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Email support<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">One business day response guaranteed<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Email support<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Dedicated Success Manager<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Business Complete Elite, with quarterly strategy reviews at the Customer Delight Suite<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Dedicated success manager at Plus<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Help Center<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">1,000+ help-center articles and video guides<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Help Center and blog guides<\/span><\/div><\/td><\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"synth\">\n<div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> Live chat support is available 24\/7 and replies in under 2 minutes. Email gets a response within one business day, and Business and above add phone. Elite adds a dedicated Success Manager, and the Customer Delight Suite adds a named Success Manager with quarterly strategy reviews. A Help Center of 1,000+ articles and video guides sits behind all of it.<\/p><\/div>\n<div class=\"scard tl\"><p><span class=\"lead tl\">Tidio:<\/span> It offers live chat support 24 hours a day on weekdays and email support, and users regularly praise how helpful and fast the team is. Its Plus tier adds a dedicated success manager.<\/p><\/div>\n<\/div>\n<div class=\"verdict\"><span class=\"vlabel\">Verdict:<\/span> If you want round-the-clock chat plus a phone line and a named contact as you scale, <b>ProProfs Chat<\/b> wins on support. If weekday chat and email cover your team, <b>Tidio<\/b> is dependable.<\/div>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/section>\n<section>\n<h2><span class=\"ez-toc-section\" id=\"9_Beyond_a_Live_Chat_Tool\"><\/span>9. Beyond a Live Chat Tool<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"intro-line\">Tidio is more than a widget, since ticketing and automation ship in the same product. ProProfs Chat reaches further, because it sits inside suites that connect chat to a help desk, a knowledge base, and customer feedback under one AI.<\/p>\n<div class=\"tablewrap\">\n<table>\n<thead><tr><th>Scope<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">Tidio<\/th><\/tr><\/thead>\n<tbody>\n<tr><td class=\"feat\">Live Chat<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Live chat and AI customer service in one product<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Live chat with Lyro AI in one product<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Help Desk<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Bundled in the Customer Delight Suite; offline messages and missed chats convert to tickets on their own<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Native ticketing built into the product<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Knowledge Base<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Bundled in the suite, with your AI trained on it<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Lyro learns from your existing help content<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">AI agent<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">One AI Brain trained once across chat, help desk, and knowledge base<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Lyro across live chat, email, and social channels<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Survey Maker and Qualaroo<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Both included in the Customer Delight Suite<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">Pre-chat and automated satisfaction surveys inside chat<\/span><\/div><\/td><\/tr>\n<tr><td class=\"feat\">Packaged as<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">2 named suites, each from $499 per month<\/span><\/div><\/td><td class=\"cell\" data-label=\"Tidio\"><div class=\"cellwrap\"><span class=\"tick no\"><\/span><span class=\"lesser val\">One product with Lyro and Flows metered separately<\/span><\/div><\/td><\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"synth\">\n<div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> Chat sits inside 2 named suites. The Customer Delight Suite, from $499 per month, brings together Live Chat, Help Desk, Knowledge Base, Survey Maker, and Qualaroo: 5 tools in 1, with 1 AI Brain. The Customer Growth Suite, also from $499 per month, adds Picreel and BIGContacts CRM for teams that capture and nurture leads.<\/p><\/div>\n<div class=\"scard tl\"><p><span class=\"lead tl\">Tidio:<\/span> It keeps live chat, ticketing, Flows, and Lyro inside one product. That is a clean fit when ticketing is the only thing you need beyond chat, and a team that only wants a chat widget does not need a suite either.<\/p><\/div>\n<\/div>\n<div class=\"verdict\"><span class=\"vlabel\">Verdict:<\/span> If you want chat connected to a knowledge base and customer feedback under one AI, <b>ProProfs Chat<\/b> and its suites go well beyond a chat tool. If native ticketing alongside chat is all you need, the single product from <b>Tidio<\/b> is simpler.<\/div>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/section>\n<\/div>\n<div class=\"wrap\">\n<section>\n<h2><span class=\"ez-toc-section\" id=\"Which_Should_You_Choose\"><\/span>Which Should You Choose<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"intro-line\">Here is the simplest way to decide.<\/p>\n<div class=\"choose\">\n<div class=\"col pp\">\n<h3>Pick ProProfs Chat to Automate Your Customer Support<\/h3>\n<p>If you want the AI to close out routine conversations, not just deflect them, this is built for exactly that. The AI agent answers from your own website and help center with the source cited, with 100, 300, or 1,500 AI monthly conversations depending on the plan. You also get 5 named AI reports, Sentiment Analysis and Risk Prediction, WhatsApp, Instagram, and Facebook Messenger at Business and above, and a real person answering chat in under 2 minutes, 24\/7, with a forever-free plan to start.<\/p>\n<\/div>\n<div class=\"col tl\">\n<h3>Pick Tidio if You Run a Shopify Store and Want Ticketing Built In<\/h3>\n<p>If your customers mostly ask where their order is, you want native ticketing in the same product, and a company-held SOC 2 Type II report matters to your buyers, Tidio fits that shape well. Its free plan also lets a small team share one inbox while you test.<\/p>\n<\/div>\n<\/div>\n<div class=\"cta\"><b>ProProfs Chat automates your customer conversations and shows you how the AI did. Tidio puts ticketing and Shopify actions right inside a storefront-focused chat tool.<\/b>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/div>\n<\/section>\n<section>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Migrate_from_Tidio\"><\/span>How to Migrate from Tidio<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul class=\"rt\">\n<li><strong>Step 1:<\/strong> Pull your contacts, saved replies, and conversation history out of Tidio before you cancel, so nothing is lost in the switch.<\/li>\n<li><strong>Step 2:<\/strong> Set up your ProProfs Chat account and point the AI agent at your website, help center, uploaded files, and FAQs, then run the test runs before going live.<\/li>\n<li><strong>Step 3:<\/strong> Rebuild your Flows with the no-code chatbot builder templates, recreate your routing rules, and import your saved replies as canned responses.<\/li>\n<li><strong>Step 4:<\/strong> Connect WhatsApp, Instagram, and Facebook Messenger. These are bundled at Business and above, so check which plan you need before you move them.<\/li>\n<li><strong>Step 5:<\/strong> If you used Tidio's native ticketing, plan for ProProfs Help Desk, which comes bundled in the Customer Delight Suite. Then run both widgets side by side briefly and swap the tracking code once the AI agent's answers look right.<\/li>\n<\/ul>\n<\/section>\n<section class=\"guide\">\n<h2 class=\"gtitle\"><span class=\"ez-toc-section\" id=\"The_Complete_Buyers_Guide_ProProfs_Chat_vs_Tidio\"><\/span>The Complete Buyer's Guide: ProProfs Chat vs Tidio<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3>TL;DR<\/h3>\n<ul class=\"tldr\">\n<li>ProProfs Chat puts a retrieval-based AI agent inside every paid plan, with stated caps of 100, 300, and 1,500 AI monthly conversations. Tidio meters Lyro on its own quota.<\/li>\n<li>ProProfs Chat adds 5 named AI reports, Sentiment Analysis, and Risk Prediction. Tidio gives you a lighter analytics dashboard.<\/li>\n<li>Tidio leads on native ticketing, Shopify order actions, and a SOC 2 Type II report it completed itself.<\/li>\n<li>Both bring WhatsApp, Instagram, and Messenger into one inbox. ProProfs Chat bundles them at Business and above and adds SMS chat.<\/li>\n<li>ProProfs Chat starts at $19.99 per operator per month with a forever-free plan. Tidio starts at $29 per month and bills Lyro separately.<\/li>\n<li>ProProfs Chat's Customer Delight Suite puts 5 tools under 1 AI Brain from $499 per month.<\/li>\n<\/ul>\n<h3 class=\"q\">Which one should you actually buy?<\/h3>\n<p>If your goal is to cut the number of conversations a human has to touch, start with ProProfs Chat. If you run a Shopify store, need ticketing inside the same product, or your procurement team asks for a vendor-held SOC 2 Type II report, start the conversation with Tidio.<\/p>\n<h3 class=\"q\">How do the pricing models really compare?<\/h3>\n<p>ProProfs Chat prices per operator in 5 clear steps, starting at free, with paid plans from $19.99 and each plan stating its AI cap. Tidio prices by conversation volume, and the full bill depends on 3 meters: human conversations, Lyro conversations, and Flows visitors.<\/p>\n<h3 class=\"q\">How deep is the AI, really?<\/h3>\n<p>ProProfs Chat's AI agent is retrieval-based, cites its sources, reads images, and can take actions like order updates and meeting scheduling at Business Complete Elite. It also scores sentiment and churn risk on every conversation. Lyro is a strong answer engine with Shopify actions, but it sits on its own meter and does not list sentiment or churn scoring on its public pages.<\/p>\n<h3 class=\"q\">How far does the omnichannel reach go?<\/h3>\n<p>Both reach WhatsApp, Instagram, and Messenger from one inbox. ProProfs Chat bundles them at Business and above and includes SMS chat. Tidio brings in email and social DMs through its help desk.<\/p>\n<h3 class=\"q\">What about security and compliance?<\/h3>\n<p>This is Tidio's clearest advantage. It completed its own SOC 2 Type II examination. ProProfs Chat's SOC 2 exists only at the AWS and IBM hosting level, though it ships IP restriction, Vault data-restore, SSO, and 2FA, and documents GDPR and CCPA compliance.<\/p>\n<h3 class=\"q\">What does support look like day to day?<\/h3>\n<p>ProProfs Chat answers live chat 24\/7 in under 2 minutes, adds a phone line at Business and above, and backs it with 1,000+ help-center articles and video guides. Tidio offers live chat 24\/5 plus email.<\/p>\n<h3 class=\"q\">How do you decide between the two suites?<\/h3>\n<p>Choose ProProfs Chat's Customer Delight Suite if you want chat, help desk, knowledge base, and surveys under one price with AI trained once across all of them. Choose Tidio if one product with chat, ticketing, Flows, and Lyro is all you need.<\/p>\n<div class=\"tough\">\n<h2><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The pointed questions buyers ask, answered on the facts. Where Tidio is the better choice, it says so.<\/p>\n<h3 class=\"q\">Is Tidio's AI included in the plan?<\/h3>\n<p>Not on the lower tiers. On Free, Starter, and Growth, Lyro is billed on its own quota, and on Free and Starter the allowance is a one-time 50 conversations. ProProfs Chat's AI agent is built into the plan, with 100, 300, or 1,500 AI monthly conversations each month.<\/p>\n<h3 class=\"q\">Does Tidio have a free plan?<\/h3>\n<p>Yes. It includes live chat and ticketing with a monthly conversation limit, and several teammates can share it. ProProfs Chat has a forever-free plan for 1 operator with full feature access, plus a 15-day free trial and a 15-day money-back guarantee on paid plans.<\/p>\n<h3 class=\"q\">Does Tidio include ticketing?<\/h3>\n<p>Yes, and this is a real advantage. Ticketing is native to the product. With ProProfs Chat, offline messages and missed chats convert to tickets automatically, but full ticket management uses ProProfs Help Desk, which is bundled in the Customer Delight Suite.<\/p>\n<h3 class=\"q\">Can Tidio's AI take actions?<\/h3>\n<p>Yes. Lyro can check Shopify order status after verifying the shopper. ProProfs Chat's Action-Based AI Agents update orders, schedule meetings, and trigger notifications from chat at Business Complete Elite.<\/p>\n<h3 class=\"q\">Does Tidio score sentiment or churn risk?<\/h3>\n<p>We could not find sentiment or churn-risk scoring on Tidio's public feature pages. ProProfs Chat's Sentiment Analysis detects 5 emotions in real time, and Risk Prediction scores every conversation High, Medium, or Low.<\/p>\n<h3 class=\"q\">Is Tidio SOC 2 compliant?<\/h3>\n<p>Tidio says it completed a SOC 2 Type II examination by an independent firm and shares the report on request. ProProfs Chat's SOC 2 Type 2 belongs to its AWS and IBM hosting providers, not to ProProfs as a vendor-issued report.<\/p>\n<h3 class=\"q\">How does support compare?<\/h3>\n<p>ProProfs Chat offers live chat 24\/7 with replies in under 2 minutes, email within one business day, and phone at Business and above. Tidio lists live chat 24\/5 and email support.<\/p>\n<h3 class=\"q\">What does Tidio genuinely do better?<\/h3>\n<p>Four things stand out. Native ticketing is built into the product. Lyro's Shopify actions go deeper than ProProfs Chat's order lookups. Tidio holds its own SOC 2 Type II report. And its Free plan can be shared across several seats. For a Shopify store that wants ticketing in the same tool, those are real, specific reasons to choose it.<\/p>\n<\/div>\n<div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div>\n<\/section>\n<div class=\"finalcta\">\n<h2><span class=\"ez-toc-section\" id=\"See_It_on_Your_Own_Chat_Free\"><\/span>See It on Your Own Chat, Free<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Start free with one operator, no credit card. Or book a free demo and a ProProfs customer success manager will walk your team through the switch, set up your AI agent, and answer every question live.<\/p>\n<p class=\"demo-note\">Real person, real walkthrough, no obligation.<\/p>\n<div class=\"ctarow\"><a class=\"btn demo\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Free Demo with a Success Manager<\/a><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We went through ProProfs Chat and Tidio plan by plan, feature page by feature page, and trust page by trust page for this ProProfs Chat vs Tidio breakdown. It names the places each platform does the job better. ProProfs Chat is built for instant, automated support. Its AI agent answers visitors from your own website,&#8230;<\/p>\n","protected":false},"author":11,"featured_media":51822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223],"tags":[],"class_list":["post-51818","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ProProfs Chat vs Tidio (2026): Which Resolves More Chats?<\/title>\n<meta name=\"description\" content=\"ProProfs Chat vs Tidio compares live chat, AI automation, integrations, pricing, security, and support, with migration steps to help you choose the right platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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