{"id":51887,"date":"2026-10-15T17:24:02","date_gmt":"2026-10-15T17:24:02","guid":{"rendered":"https:\/\/www.proprofschat.com\/blog\/?p=51887"},"modified":"2026-10-15T17:37:21","modified_gmt":"2026-10-15T17:37:21","slug":"proprofs-chat-vs-giosg","status":"publish","type":"post","link":"https:\/\/www.proprofschat.com\/blog\/proprofs-chat-vs-giosg\/","title":{"rendered":"ProProfs Chat vs Giosg (2026): Which One Gets Your First Reply Out the Door Faster?"},"content":{"rendered":"\n<!--\nMETA TITLE (suggested): ProProfs Chat vs Giosg (2026): Which Gets Your First Reply Out Faster?\nMETA DESCRIPTION (suggested): ProProfs Chat vs Giosg compared on live chat, AI agents, channels, reporting, security, pricing, and support.\n-->\n<style>\n  .compre_article{\n    --ink:#12212b; --ink-soft:#3f5561; --line:#dbe4e8; --bg:#f7f9fa; --card:#ffffff;\n    --pp:#0e8f7e; --pp-bg:#e7f5f2; --pp-ink:#0a6a5d;\n    --tl:#3a6ea5; --tl-bg:#eaf1f8; --tl-ink:#2c5580;\n    --mute:#93a4ad; --win-bg:#effaf7; 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.btn.demo:hover{background:rgba(255,255,255,.24)}\n  .compre_article .footer{padding:40px 0 10px;color:var(--mute);font-size:.85rem}\n\n  \/* ---- Mobile: scrolling tables + responsive type ---- *\/\n  @media(max-width:720px){\n    .compre_article h1{font-size:1.7rem}\n    .compre_article h1 .hook{font-size:1.18rem}\n    .compre_article .synth{grid-template-columns:1fr}\n    .compre_article .herochoose{grid-template-columns:1fr}\n    .compre_article .choose{grid-template-columns:1fr}\n    .compre_article .finalcta{padding:30px 20px}\n    .compre_article .finalcta h2{font-size:1.35rem}\n    .compre_article table{font-size:.9rem}\n    .compre_article thead th,.compre_article tbody td{padding:11px 13px}\n    .compre_article .tablewrap{border:1px solid var(--line);border-radius:14px}\n    .compre_article .tablewrap table{border:none;border-radius:0}\n  }\n<\/style>\n<div class=\"compre_article\">\n<div class=\"wrap\"><div class=\"hero\"><p class=\"lede\">We make ProProfs Chat, so you should know where we sit. To keep this fair, I read every giosg page we could find on its homepage, AI Agent, giosg Live, pricing, company, and customer story pages, and I used only what giosg publishes about itself. giosg is a Helsinki-founded platform that combines AI Agents, live chat, and campaign tools for enterprises.<\/p><p class=\"lede\">Both run defensible live chat and both build AI on retrieval from your own content. The difference is how much you can do on day one, and how much of the AI is automated versus scoped in a project. ProProfs Chat opens with a forever-free plan and a 15-day trial with all premium features, no credit card. giosg opens with a Discovery Call, a Demo Meeting, and a PreStudy. In a ProProfs Chat vs Giosg shortlist, that one difference decides most decisions.<\/p><div class=\"herochoose\"><div class=\"hc pp\"><h3>Choose ProProfs Chat<\/h3><p>Easiest live chat &amp; AI customer service agent for instant, automated support. To give customers instant, automated support and go live on your own today: start with a forever-free plan or a 15-day free trial with every premium feature and no credit card. You get a RAG-trained AI Agent that cites its sources, five named AI reports, Facebook, WhatsApp, and Instagram messages in one dashboard, and live chat support in under 2 minutes, 24\/7. Paid plans start at about $19.99 per operator per month.<\/p><\/div><div class=\"hc tl\"><h3>Choose giosg<\/h3><p>For an enterprise rollout run with giosg&#8217;s team: multiple AI Agent types, phone and video in one interface, and campaign tools beyond chat. Pricing is quote-based and starts from &euro;790 per month.<\/p><\/div><\/div><\/div><\/div>\n<div id=\"app\" class=\"wrap\"><section><h2><span class=\"ez-toc-section\" id=\"At_a_Glance\"><\/span>At a Glance<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">Here is the whole platform on one screen. Where giosg is equally strong, it gets the check too. For a quick read on ProProfs Chat vs Giosg, this table is the fastest way to see where each one fits.<\/p><div class=\"tablewrap\"><table><thead><tr><th>What matters<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">giosg<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Best for<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Instant, automated customer support on your own website, run by a team that wants to start free<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Enterprise teams that want a managed AI and digital-engagement platform across support, sales, and campaigns<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Canned Responses, File Sharing, Chat Transcripts, Live Typing &amp; Sneak Peek, Supervisor Control, Read Receipts<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">All six ship in the product, plus pre-chat and post-chat forms with ratings<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not itemized on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Proactive Chat Triggers<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Rules on time-on-page and URL viewed start conversations at the right moment<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Targeting rules decide which visitors see chat and when<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">RAG-trained AI Agent<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Trains on your website, help center, uploaded files, and FAQs, and answers with the source cited<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">RAG retrieval across website URLs, internal documents, and chat logs, with AI guardrails<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Action-based AI Agents<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Complete tasks mid-chat, such as order lookups, scheduling, and notifications<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Fetch live data and act inside connected business systems for end-to-end automation<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Five named AI reports<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">AI Agent Summary Report, AI Answer Accuracy Report, AI Chatbot Satisfaction Report, Chatbot Resolution Report, Operator Performance Report<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">AI-powered reporting on automation rates, resolution rates, customer sentiment, topic analysis, and sales volumes<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Scheduled delivery and live shareable report links<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Reports land in the inbox on a custom schedule, and a live link opens with no login<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Real-time reporting in the platform; scheduled delivery and no-login links not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Respond to Chats from Social Media and SMS<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Centralize Facebook, WhatsApp, and Instagram messages and reply to SMS from one dashboard<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">WhatsApp and Messenger listed; Instagram DM and SMS not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Deliver Support via Apps Using Chat SDK<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Add live chat to your Android and iOS apps in minutes with pre-written code<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Audio &amp; Video Chat With Screen-Sharing<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Escalate any chat to an audio or video call, with real-time screen-sharing for live demos and troubleshooting<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Video calls and phone calls handled from the same interface as chat<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Native iOS and Android apps for agents<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Answer chats on the go with native apps for agents<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed; giosg Live can run as a floating browser extension<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Security certification<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">GDPR and CCPA compliant, hosted on SOC 2 Type 2 infrastructure from AWS and IBM<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">ISO\/IEC 27001 certified and GDPR compliant<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Free plan<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Forever-free plan<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed; pricing starts with a Discovery Call and a quote<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Free trial and money-back guarantee<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">15-day trial with all premium features, no credit card, plus a 15-day money-back guarantee<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed; evaluation starts with a demo<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Pricing model<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Per operator, from about $19.99 per month, with a published five-rung ladder<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Value-based, no seat fees, starting from &euro;790 per month plus a one-time setup fee<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">24\/7 live chat support<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Under 2 minutes, 24\/7<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Support hours not stated on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Onboarding<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">A dedicated Success Manager and quarterly strategy reviews guide your setup and growth<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Fully managed delivery: PreStudy, building, testing, launch, optimization, and expansion<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"1_Live_chat_widget_features\"><\/span>1. Live chat &amp; widget features<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">Both run real-time chat with routing and a branded widget. giosg Live is built for high volume, and ProProfs Chat is built so one operator can start free.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Live chat &amp; widget<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">giosg<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Canned Responses, File Sharing, Chat Transcripts, Live Typing &amp; Sneak Peek, Supervisor Control, Read Receipts<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">All six ship, with pre-chat and post-chat forms and ratings, so operators answer repeat questions in seconds and supervisors can step in<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not itemized on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Chat Routing<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Easy rules route each chat to the least busy operator or the right group, by location, time of day, keywords, or operator history, and Auto Accept Chat connects visitors instantly<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Routing by agent availability, visitor location or language, page visited, business hours, and custom rules<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Proactive Chat Triggers<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Visitor Tracking (location, IP, pages, referral, custom properties) feeds Proactive Chat Triggers on time-on-page and URL viewed, so chat opens at the right moment<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Targeting rules, including page visited and interests, decide which visitors see chat<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Co-browsing\/Screen Share<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Real-time screen-sharing for live product demonstrations and troubleshooting<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Audio &amp; Video Chat With Screen-Sharing<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Escalate chat sessions to audio and video calls for in-depth consultations, with real-time screen-sharing to troubleshoot complex issues<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Video calls and phone calls from the same interface as chat<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Business Hours Scheduler<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Set your support hours so chats reach the right operator at the right time<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Routing by business hours<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Customizable Widget<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Embed the widget in minutes and match it to your brand logo, colors, and icons<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Colors, icons, and animations match your brand<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> Seven live chat tools ship as named features: Canned Responses, File Sharing, Chat Transcripts, Live Typing &amp; Sneak Peek, Supervisor Control, Read Receipts, and pre-chat and post-chat forms. Chat Routing spreads the workload evenly so no operator burns out, and keyword, location, time-of-day, and operator-history rules put every visitor with the right person. Co-browsing\/Screen Share, audio, and video let operators move from text to a live conversation, and Visitor Tracking feeds Proactive Chat Triggers. This is the toolkit you can read feature by feature before you talk to anyone.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">giosg:<\/span> giosg Live pulls chat, video, telephony, and WhatsApp into one interface and is built for high-volume operations. Yliopiston Apteekki, the biggest pharmacy in Finland, has made chat its most popular service channel with giosg. Its targeting rules decide which visitors see chat and when.<\/p><\/div><\/div><div class=\"verdict\"><b>ProProfs Chat<\/b> fits teams that want a complete, itemized chat toolkit with a free starting point they can try today. <b>giosg<\/b> fits high-volume operations that need phone and video in one interface. If you are weighing giosg vs ProProfs Chat mostly on what you can try today, the ProProfs ladder is the easier one to test.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"2_AI_capabilities_and_automation\"><\/span>2. AI capabilities and automation<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">Both are genuinely strong here. ProProfs Chat cites its sources and adds sentiment and escalation signals, and giosg offers several named agent types.<\/p><div class=\"tablewrap\"><table><thead><tr><th>AI capabilities<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">giosg<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">RAG-trained AI Agent<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Trains on your website, help center, uploaded files, and FAQs, and answers with the source cited, so it is retrieval and not a scripted decision tree<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">RAG technology fetches and verifies information from multiple sources before answering, and trains on website URLs, PDFs, manuals, policies, and chat logs<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Action-based AI Agents<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Complete tasks mid-chat, such as order lookups, scheduling, and notifications<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Fetch live data, run real-time lookups, and act in CRM, PIM, e-commerce, helpdesk, and DMS systems<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">AI Agent<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">A customer service AI Agent that answers instantly with the source cited and completes tasks mid-chat<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Several types: AI Support Agent, AI Shopping Agent, AI Lead Agent, and Internal AI Agent<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Sentiment tagging, emotion detection, and escalation-risk prediction<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Sentiment tagging, richer emotion detection, and escalation-risk prediction flag unhappy customers before they leave<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Customer sentiment appears in reporting; escalation-risk prediction not listed on the pages reviewed<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> The AI Agent trains on your website, help center, uploaded files, and FAQs, then answers with the source cited, so customers and operators can see where an answer came from. Sentiment tagging, emotion detection, and escalation-risk prediction flag unhappy customers early, and action-based agents finish tasks like order lookups and scheduling inside the chat. That source line is the fastest way to judge answer quality.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">giosg:<\/span> giosg offers separate AI Support, Shopping, Lead, and Internal agents, many languages, and auto-translated knowledge, so you train once in one language. Its pages also list AI guardrails, a choice of language model for enterprises, and moderated AI reply suggestions for human agents.<\/p><\/div><\/div><div class=\"verdict\"><b>ProProfs Chat<\/b> fits teams that want a source-cited AI Agent, sentiment and escalation signals, and no project scoping. <b>giosg<\/b> fits teams that want separate shopping, lead, and internal agents and a vendor that builds the integrations. Treat both as serious AI, and compare them on which agent types you need this year.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"3_Channels_and_omnichannel\"><\/span>3. Channels and omnichannel<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">ProProfs Chat brings the website, social, SMS, and mobile apps into one place, and giosg handles phone and presents omnichannel as one platform.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Channels<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">giosg<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Chat With Your Website Visitors<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Embed the live chat widget in minutes, customize it with your logo, colors, and icons, and answer visitors instantly to grow sales and leads by up to 2x<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Brand-matched chat widget with targeting that decides who sees it<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Respond to Chats from Social Media<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Centralize Facebook, WhatsApp, and Instagram messages in one dashboard and engage customers where they spend their time<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">WhatsApp and Messenger handled in the giosg Live workspace; Instagram DM not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Deliver Support via Apps Using Chat SDK<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Add live chat to your Android and iOS apps in minutes with pre-written code, start proactive chats in-app, and seek feedback to build trust<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Audio &amp; Video Chat With Screen-Sharing<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Offer in-depth consultations by escalating a text chat to audio or video, with real-time screen-sharing for live demos<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Telephony and video: phone calls and video calls handled in the same interface as chat<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Receive &amp; Reply to SMS Messages<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Manage all SMS from the ProProfs dashboard, skip endless typing with canned responses, and support customers even when they are offline<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Email<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Email conversations alongside chat<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Email in the giosg Live workspace; email for the AI Agent is marked coming soon<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Native iOS and Android apps for agents<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Answer chats on the go with native apps for agents<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed; giosg Live can run as a floating browser extension<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Omnichannel messaging<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Website visitors, Facebook, WhatsApp, Instagram, SMS, and your own mobile apps all reach one ProProfs dashboard, so every customer gets a fast reply in the channel they chose<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">One AI Agent across chat, WhatsApp, and phone, with email coming soon<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> Website visitors, Facebook, WhatsApp, Instagram, and SMS messages all land in one ProProfs dashboard, and the Chat SDK adds live chat inside your Android and iOS apps. Agents answer from native iOS and Android apps, and any chat can escalate to audio or video with screen-sharing. That is a wide channel set bundled in one product instead of sold one connector at a time.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">giosg:<\/span> giosg runs human and AI agents across chat, WhatsApp, and telephony from one platform, and it lists video calls too. Its pages do not list Instagram DM, SMS, or an app SDK, and email for the AI Agent is marked coming soon.<\/p><\/div><\/div><div class=\"verdict\"><b>ProProfs Chat<\/b> fits teams whose customers message on Facebook, WhatsApp, Instagram, and SMS, or inside a mobile app, and who want every message in one dashboard. <b>giosg<\/b> fits teams that need phone calls and one AI Agent across channels. Check this section first if channel mix drives your decision.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"4_Reporting_and_analytics\"><\/span>4. Reporting and analytics<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">Both report on automation and resolution. ProProfs Chat names its AI reports, lets customers rate the AI Agent, and shares results with people who have no login.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Reporting<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">giosg<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Five named AI reports<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">AI Agent Summary Report, AI Answer Accuracy Report, AI Chatbot Satisfaction Report, Chatbot Resolution Report, Operator Performance Report<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">AI-powered reporting on automation rates, resolution rates, customer sentiment, topic analysis, and sales volumes<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Scheduled delivery and live shareable link<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Scheduled delivery to the inbox on custom frequencies, plus a live link a stakeholder opens with no login<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Real-time reporting in the platform; scheduled delivery and no-login links not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Chat summary<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Total, rated, and missed chats, response time, visitor traffic, transcripts, and queue. AI Agent performance reports let customers rate every AI interaction with thumbs up or down and comments, so you see live satisfaction scores, top issues, and exactly where your AI Agent falls short<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Real-time view of conversations, response times, lead conversions, and sales volumes, plus topic analysis<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">CSV and Excel export<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Reports export as CSV or Excel<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Chatbot Resolution Report<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Shows how many chats the AI resolved<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Automation and resolution rates tracked for AI performance<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> Five named AI reports cover the AI Agent Summary Report, AI Answer Accuracy Report, AI Chatbot Satisfaction Report, Chatbot Resolution Report, and Operator Performance Report. Customers can rate every AI Agent interaction with thumbs up or down and comments, so you get a live view of satisfaction scores, top issues, and exactly where your AI Agent falls short. Every report can be scheduled to the inbox or shared as a live link that a manager opens without a seat, and it exports to CSV or Excel. That is a reporting set with clearly named reports.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">giosg:<\/span> giosg lists AI-powered reporting on automation rates, resolution rates, customer sentiment, topic analysis, and sales volumes, and real-time views of response times and lead conversions.<\/p><\/div><\/div><div class=\"verdict\"><b>ProProfs Chat<\/b> fits teams that report to stakeholders without logins and want scheduled delivery, five named AI reports, and customer ratings on every AI interaction. <b>giosg<\/b> fits teams that need conversation reporting tied to lead conversions, sales volumes, and topic analysis. Both are real answers in any ProProfs Chat vs Giosg comparison, and the difference is who reads the report.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"5_Integrations_and_admin\"><\/span>5. Integrations and admin<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">giosg builds integrations for you. ProProfs Chat lists its integrations by name and gives you API, callbacks, and webhooks to connect your own systems.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Integrations &amp; admin<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">giosg<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Integration depth and access<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Named CRMs (Salesforce, Microsoft Dynamics 365, Zoho, SugarCRM, Infusionsoft, FogBugz, Nutshell), CMSs (WordPress, Drupal, Joomla, Wix), e-commerce (Shopify, Magento, BigCommerce), email marketing, and Zapier<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Salesforce, Microsoft Dynamics, HubSpot, Genesys Cloud, Zendesk, Shopify, Adobe, and SharePoint, with custom integrations built for you<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">API, callbacks, and webhooks<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Connect ProProfs Chat to your own systems, trigger callbacks, and automate workflows with webhooks<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Low-code giosg Workflow Builder; custom automations built for you<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">SSO<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Included and documented<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Strong authentication integrations<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Ticketing<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Offline messages and missed chats convert into tickets automatically, and ProProfs Help Desk adds full ticket management<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Helpdesk workspace and ticket handling inside giosg Live<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Slack and Microsoft Teams<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Real connections through Zapier and API<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> ProProfs Chat names seven CRMs, a long CMS and e-commerce list, and email-marketing tools, plus Zapier and hooks into ProProfs Knowledge Base and Help Desk. SSO is included and documented, API, callbacks, and webhooks connect your own systems, and Slack and Microsoft Teams work through Zapier or API. The integration list is public and readable.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">giosg:<\/span> giosg connects to CRMs, ERPs, and ticketing systems, and its low-code Workflow Builder lets its team build custom automations for you, with workflows that launch in weeks. It also has a native helpdesk workspace inside giosg Live.<\/p><\/div><\/div><div class=\"verdict\"><b>ProProfs Chat<\/b> fits teams that want a named, self-serve integration list, API access, and Help Desk for full ticketing. <b>giosg<\/b> fits teams with ERPs, a PIM, or a DMS that want a vendor to build and maintain the connection. If you want a vendor with a builder on staff, giosg is the one.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"6_Security_and_compliance\"><\/span>6. Security and compliance<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">Both take security seriously. ProProfs Chat layers access controls, backups, and compliance, and giosg lists an ISO\/IEC 27001 certification.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Security &amp; compliance<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">giosg<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Formal certification<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">GDPR and CCPA compliant with a dedicated compliance page, hosted on SOC 2 Type 2 infrastructure from AWS and IBM<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">ISO\/IEC 27001 certified, GDPR compliant, and EU Accessibility Act compliance<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">IP restriction, admin access controls, SSO, and two-factor authentication<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">All shipped, so you decide who can sign in and from where<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Strong authentication integrations and consent management<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Vault data-restore and platform protection<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Vault data-restore, TLS in transit, WAF, DDoS mitigation, and daily backups on all plans<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">giosg VAULT for data encryption<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> GDPR and CCPA compliance is documented on a dedicated compliance page. Access controls cover IP restriction, admin access controls, SSO, and two-factor authentication. Vault data-restore, TLS, WAF, DDoS mitigation, and daily backups come on all plans, on SOC 2 Type 2 infrastructure from AWS and IBM. That is a security story you can read in full online.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">giosg:<\/span> giosg lists an audited ISO\/IEC 27001 certification, EU Accessibility Act compliance, consent management, and AI guardrails.<\/p><\/div><\/div><div class=\"verdict\"><b>ProProfs Chat<\/b> fits teams whose security review needs GDPR and CCPA compliance, layered access controls, and daily backups. <b>giosg<\/b> fits teams that require an ISO\/IEC 27001 certificate on file. If a certificate is a hard line item, put the vendor with that certificate at the top of your list.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"7_Pricing\"><\/span>7. Pricing<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">This is the widest gap in the ProProfs Chat vs Giosg decision: one side publishes a ladder, and the other sells by quote.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Pricing<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">giosg<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Pricing model<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Per operator, billed monthly or annually; annual saves up to 50%<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Value-based, with result thresholds agreed upfront and no seat or license fees<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Entry point<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Forever-free plan, then Essentials at about $19.99 per month<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">From &euro;790 per month for simpler use cases, plus a one-time setup or project fee<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Published ladder<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Free, Essentials about $19.99, Business about $29.99, Business Complete Elite about $179.97 per month for 3 operators, Customer Delight Suite from $499 per month<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Personalized quote after a Discovery Call, a Demo Meeting, and a PreStudy<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Free trial and guarantee<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">15-day free trial with all premium features, no credit card, and a 15-day money-back guarantee<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Cost as the team grows<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">At about $29.99 per operator per month on Business: 5 operators is about $149.95, 10 is about $299.90, and 25 is about $749.75 per month<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Seat count does not change the price; scope, use cases, and volumes do<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Add-ons<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">AI Chat Automation ($450\/yr), White Label ($300\/yr), Android SDK ($99.99\/yr)<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Scope is set in the PreStudy<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> The ladder has five rungs you can read in one sitting: Free, Essentials at about $19.99, Business at about $29.99, Business Complete Elite at about $179.97 for 3 operators, and Customer Delight Suite from $499 a month. Annual billing saves up to 50%, and the 15-day trial includes every premium feature. In any ProProfs Chat and Giosg comparison, this is the pricing you can model before a sales call.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">giosg:<\/span> giosg prices on outcomes, not seats. Its pricing page describes agreed thresholds on automation rates, lead volumes, and generated sales, a one-time setup fee, and a PreStudy that scopes the project. Starting from &euro;790 per month covers simpler use cases, and the page says most customers start with one use case and expand.<\/p><\/div><\/div><div class=\"verdict\"><b>ProProfs Chat<\/b> fits teams that want to see every price, start at $0, and pay per operator as they grow. <b>giosg<\/b> fits larger programs where a results-linked price and a scoped project beat per-seat math. Compare on how you want to buy, because the currencies and models differ.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"8_247_support\"><\/span>8. 24\/7 support<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">ProProfs Chat answers live chat around the clock, which matters when support quality is part of the decision.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Support<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">giosg<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Live chat support<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Under 2 minutes, available 24\/7<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Support hours not stated on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Phone support<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">(855) 776-7763, Mon-Fri 8AM-6PM EST<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Email support<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">One-business-day response guaranteed<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Help center and guides<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">1,000+ help-center articles and video guides<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Not listed on the pages reviewed<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Dedicated onboarding<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">A dedicated Success Manager and quarterly strategy reviews guide your setup and growth<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Fully managed project delivery: PreStudy, building, testing, launch, optimization, and expansion<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> Live chat support answers in under 2 minutes, 24\/7. Email gets a guaranteed one-business-day reply, phone is open at (855) 776-7763, Monday to Friday, 8AM to 6PM EST, and a dedicated Success Manager helps with setup and quarterly strategy reviews. 1,000+ help articles and videos sit behind it. That is a support promise you can hold in writing.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">giosg:<\/span> giosg wraps its platform in a managed model: a PreStudy maps your processes, then its team builds, tests, launches, and optimizes. That matters when you do not want to run the rollout yourself.<\/p><\/div><\/div><div class=\"verdict\"><b>ProProfs Chat<\/b> fits teams that want a real person in live chat at any hour and a phone number they can call. <b>giosg<\/b> fits teams that want the vendor to run the whole implementation. When you compare support, ask each vendor for its hours in writing.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"9_Beyond_a_live_chat_tool\"><\/span>9. Beyond a live chat tool<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">Both are broader than a chat widget. giosg calls itself one platform for support, lead generation, and campaigns, and ProProfs Chat sits inside named suites. If you want more than a chat widget, read this section.<\/p><div class=\"tablewrap\"><table><thead><tr><th>Scope<\/th><th class=\"pp\">ProProfs Chat<\/th><th class=\"tl\">giosg<\/th><\/tr><\/thead><tbody><tr><td class=\"feat\">Core Live Chat and AI Agent<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Live Chat with a RAG-trained AI Agent<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Live chat and AI Agents on one platform<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Help Desk<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">ProProfs Help Desk, bundled in Customer Delight Suite<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Helpdesk workspace inside giosg Live<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Knowledge Base<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">ProProfs Knowledge Base for 24\/7 self-service, in Customer Delight Suite<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">No separate knowledge base product listed; AI Agents train on your website and documents<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Survey Maker and Qualaroo<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Both included in Customer Delight Suite to capture customer feedback<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">Customer feedback tools listed in the suite overview<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Lead capture and campaigns<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Picreel and BIGContacts CRM in Customer Growth Suite, from $499 per month<\/span><\/div><\/td><td class=\"cell win-tl\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick tl\">&#10003;<\/span><span class=\"val\">Quizzes, pop-ups, video bots, and interactive forms on one platform<\/span><\/div><\/td><\/tr><tr><td class=\"feat\">Packaged as<\/td><td class=\"cell win-pp\" data-label=\"ProProfs Chat\"><div class=\"cellwrap\"><span class=\"tick pp\">&#10003;<\/span><span class=\"val\">Two named suites from $499 per month, framed as 5 tools in 1 with 1 AI Brain<\/span><\/div><\/td><td class=\"cell\" data-label=\"giosg\"><div class=\"cellwrap\"><span class=\"tick no\">&#8211;<\/span><span class=\"lesser val\">One platform, scoped and priced per project<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"synth\"><div class=\"scard pp\"><p><span class=\"lead pp\">ProProfs Chat:<\/span> Customer Delight Suite starts at $499 a month and puts Live Chat, Help Desk, Knowledge Base, Survey Maker, and Qualaroo together, so the AI is trained once and works across 5 tools. Customer Growth Suite adds Picreel and BIGContacts CRM for capturing and nurturing leads. A team that only wants a chat widget does not need either suite. This is the connected, tool-by-tool path.<\/p><\/div><div class=\"scard tl\"><p><span class=\"lead tl\">giosg:<\/span> giosg is also a one-platform story: AI Agents for support, shopping, and leads, live chat, and campaign tools such as quizzes, pop-ups, and video bots, It is not a standalone chat widget, and it handles lead generation inside the same platform.<\/p><\/div><\/div><div class=\"verdict\"><b>ProProfs Chat<\/b> fits teams that want chat, ticketing, self-service knowledge, and feedback surveys as separate, named tools that share one AI. <b>giosg<\/b> fits teams that want support, lead generation, and campaigns inside one scoped platform. Judge them by whether you buy tools one at a time or as a project.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<\/div>\n<div class=\"wrap\"><section><h2><span class=\"ez-toc-section\" id=\"Which_Should_You_Choose\"><\/span>Which Should You Choose<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">Here is the plain-English version of ProProfs Chat vs Giosg.<\/p><div class=\"choose\"><div class=\"col pp\"><h3>Pick ProProfs Chat for instant, automated support you can start today<\/h3><p>If you want live chat and an AI customer service agent for instant, automated support, and you want to try it before anyone calls you, this is built for that. You get a forever-free plan, a 15-day trial with all premium features, a source-cited AI Agent, five named AI reports you can share with no login, WhatsApp, Instagram DM, and Facebook Messenger in one dashboard, and live chat support in under 2 minutes, 24\/7. Paid plans start at about $19.99 per operator per month.<\/p><\/div><div class=\"col tl\"><h3>Pick giosg for an enterprise program run with its team<\/h3><p>If you need phone calls in the same interface as chat, separate Shopping, Lead, and Internal AI Agents, or a vendor that runs the whole project from PreStudy to optimization, giosg fits that shape. Its pricing is quote-based, from &euro;790 per month, plus a setup fee.<\/p><\/div><\/div><div class=\"cta\"><b>ProProfs Chat gives you instant, automated support you can start free. giosg gives you a managed enterprise platform you scope with its team.<\/b> Most teams that choose ProProfs Chat do it because they would rather test than schedule.<\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<section><h2><span class=\"ez-toc-section\" id=\"How_to_Migrate_from_giosg\"><\/span>How to Migrate from giosg<span class=\"ez-toc-section-end\"><\/span><\/h2><p class=\"intro-line\">Switching from giosg to ProProfs Chat is a simple move when your knowledge sources are in order. This is the order I would follow.<\/p><ul class=\"rt\"><li><strong>Step 1:<\/strong> Collect your knowledge sources. Gather the website URLs, PDFs, manuals, policy documents, and chat logs your giosg AI Agent was trained on, and note which ones carry the most traffic. Most teams find this list is already half done.<\/li><li><strong>Step 2:<\/strong> Start free. Open the Free plan or the 15-day trial with all premium features, with no credit card, and invite your operators. Keep giosg running while you test ProProfs Chat.<\/li><li><strong>Step 3:<\/strong> Train the AI Agent. Point it at your website, help center, uploaded files, and FAQs, then ask it your 20 most common customer questions and check that each answer cites the right source.<\/li><li><strong>Step 4:<\/strong> Reconnect channels and tools. Add WhatsApp, Instagram DM, and Facebook Messenger, and connect your CRM, such as Salesforce or Microsoft Dynamics 365. This is the step where custom workflows take the most planning, so list those first.<\/li><li><strong>Step 5:<\/strong> Set routing and reports, then go live. Configure Chat Routing, Auto Accept Chat, and the Business Hours Scheduler, schedule your AI reports, and run both tools side by side for a week before you switch the widget, because that overlap week is the fairest test.<\/li><\/ul><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<section class=\"guide\"><h2 class=\"gtitle\"><span class=\"ez-toc-section\" id=\"The_Complete_Buyers_Guide_ProProfs_Chat_vs_Giosg\"><\/span>The Complete Buyer&rsquo;s Guide: ProProfs Chat vs Giosg<span class=\"ez-toc-section-end\"><\/span><\/h2><h3>TL;DR<\/h3><ul class=\"tldr\"><li>ProProfs Chat is built for instant, automated support you can start free: a forever-free plan, a 15-day trial with all premium features, a source-cited AI Agent, five named AI reports, and 24\/7 live chat support in under 2 minutes. giosg is a managed enterprise platform with multiple AI Agent types, telephony, and ISO\/IEC 27001.<\/li><li>ProProfs Chat publishes five price rungs, from $0 to Customer Delight Suite at $499 a month. giosg quotes from &euro;790 a month after a Discovery Call, a Demo Meeting, and a PreStudy, plus a setup fee.<\/li><li>ProProfs Chat answers with the source cited and reports on the AI with 5 named reports. giosg prices on agreed result thresholds with no seat fees.<\/li><li>giosg is strongest on ISO\/IEC 27001, phone, agent variety, and managed delivery. ProProfs Chat wins on trial access, report sharing, social channels, and support hours.<\/li><li>Rule of thumb: if you are choosing between the two for speed, price clarity, and self-service, start with ProProfs Chat. If a certificate or a vendor-run rollout is required, start with giosg.<\/li><\/ul><h3 class=\"q\">ProProfs Chat vs Giosg: which one should you actually buy?<\/h3><p>Start with how you want to buy. If you want to open a product today, test it on your own questions, and see every price, ProProfs Chat is the shorter path. If your project needs an ISO\/IEC 27001 certificate on file or a vendor to build and run the rollout, giosg is built for that. When you line up the two, sort them by those questions before you compare features. ProProfs Chat is the one that lets you answer them yourself.<\/p><h3 class=\"q\">How do the pricing models differ?<\/h3><p>ProProfs Chat charges per operator on a public ladder: Free, about $19.99, about $29.99, about $179.97 for 3 operators, and from $499 for the suite. Annual billing saves up to 50%, and there is a 15-day money-back guarantee. giosg uses value-based pricing, with thresholds agreed upfront on automation rates, lead volumes, and generated sales, and a one-time setup fee. Ask any vendor you shortlist whether the setup fee is in the first quote.<\/p><h3 class=\"q\">How deep is the AI on each platform?<\/h3><p>Both use retrieval from your own content. ProProfs Chat answers with the source cited, adds sentiment tagging, emotion detection, and escalation-risk prediction, and completes tasks mid-chat. giosg adds shopping, lead, and internal agents, auto-translated knowledge in many languages, and AI guardrails. For a customer service team, the two look closest on retrieval and differ mostly on agent variety.<\/p><h3 class=\"q\">Which one reaches customers on more channels?<\/h3><p>ProProfs Chat brings WhatsApp, Instagram DM, Facebook Messenger, and SMS into one dashboard, adds email, and puts live chat inside your Android and iOS apps with the Chat SDK. giosg handles chat, WhatsApp, and phone in one place and lists video calls. If phone is central, giosg is built for it. If your customers use social messaging, SMS, or your mobile app, ProProfs Chat covers more of it. Pick by the channel your customers use most.<\/p><h3 class=\"q\">Which is better for a security review?<\/h3><p>giosg lists an ISO\/IEC 27001 certification. ProProfs Chat is GDPR and CCPA compliant, hosted on SOC 2 Type 2 infrastructure from AWS and IBM, and adds IP restriction, SSO, two-factor authentication, Vault data-restore, and daily backups. Ask each vendor for its current compliance documents if a specific certificate is mandatory.<\/p><h3 class=\"q\">What support do you get when something breaks?<\/h3><p>ProProfs Chat answers live chat in under 2 minutes, 24\/7, promises a one-business-day email reply, lists (855) 776-7763 for phone, and offers 1,000+ help articles. giosg does not state support hours on the pages we reviewed, but it runs a fully managed project from PreStudy to expansion. Compare both on the first-hour and the first-year experience.<\/p><h3 class=\"q\">How do you switch from giosg?<\/h3><p>Collect the website URLs, documents, and chat logs your AI Agent uses, start a free trial, train the ProProfs AI Agent on them, reconnect your channels and CRM, then run both tools for a week. The migration steps above walk through each one, and the CRM and channel hookups are the part that takes the most planning.<\/p><div class=\"tough\"><h2><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h2><p>The pointed questions buyers ask, answered from what giosg publishes. Where giosg is the better choice, it says so.<\/p><h3 class=\"q\">Does giosg list a free plan or a free trial?<\/h3><p>Not on the pages we reviewed. Its pricing page describes a Discovery Call, a Demo Meeting, and a PreStudy before a quote. ProProfs Chat offers a forever-free plan and a 15-day trial with all premium features, no credit card.<\/p><h3 class=\"q\">Does giosg price per seat?<\/h3><p>No. It prices on results, with agreed thresholds on metrics like automation rates and lead volumes. ProProfs Chat prices per operator, so you can calculate the bill yourself.<\/p><h3 class=\"q\">What does giosg start at?<\/h3><p>From &euro;790 per month for simpler use cases, with final pricing depending on scope, integrations, and volumes, plus a one-time setup or project fee.<\/p><h3 class=\"q\">Is giosg&rsquo;s AI really retrieval-based?<\/h3><p>Yes. It uses RAG to fetch and verify information from multiple sources before answering, and it lists guardrails against hallucination. ProProfs Chat is also retrieval-based and cites the source in its answers.<\/p><h3 class=\"q\">Does giosg publish its support hours or a phone number?<\/h3><p>Not on the pages we reviewed. ProProfs Chat publishes live chat under 2 minutes, 24\/7, and phone at (855) 776-7763, Mon-Fri 8AM-6PM EST.<\/p><h3 class=\"q\">Does giosg list agent mobile apps?<\/h3><p>Not on the pages we reviewed, though giosg Live can run as a floating browser extension. ProProfs Chat has native iOS and Android apps for agents, plus a Chat SDK for your own mobile apps.<\/p><h3 class=\"q\">Can giosg handle high chat volume?<\/h3><p>Yes. Yliopiston Apteekki, the biggest pharmacy in Finland, has made giosg chat its most popular service channel.<\/p><h3 class=\"q\">What does giosg genuinely do better?<\/h3><p>A few things, clearly. It lists an ISO\/IEC 27001 certification and handles phone calls in the same interface as chat. It offers separate shopping, lead, and internal AI agents, many languages with auto-translated knowledge, a low-code Workflow Builder, and a fully managed delivery model. If any of those is a hard requirement, giosg is the stronger pick.<\/p><\/div><div class=\"ctarow\"><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><a class=\"btn link\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Demo<\/a><\/div><\/section>\n<div class=\"finalcta\"><h2><span class=\"ez-toc-section\" id=\"See_it_on_your_own_support_queue_free\"><\/span>See it on your own support queue, free<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Done with ProProfs Chat vs Giosg? Start free with 1 operator, or try every premium feature for 15 days with no credit card. Or book a free demo and a ProProfs customer success manager will walk your team through setup and answer every question live.<\/p><p class=\"demo-note\">Real person, real walkthrough, no obligation.<\/p><div class=\"ctarow\"><a class=\"btn demo\" href=\"https:\/\/www.proprofschat.com\/signup\/?demo\" target=\"_blank\">Get a Free Demo with a Success Manager<\/a><br \/><a class=\"btn primary\" href=\"https:\/\/www.proprofschat.com\/signup\/\" target=\"_blank\">Start Free<\/a><\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We make ProProfs Chat, so you should know where we sit. To keep this fair, I read every giosg page we could find on its homepage, AI Agent, giosg Live, pricing, company, and customer story pages, and I used only what giosg publishes about itself. giosg is a Helsinki-founded platform that combines AI Agents, live&#8230;<\/p>\n","protected":false},"author":11,"featured_media":51896,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223],"tags":[],"class_list":["post-51887","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ProProfs Chat vs Giosg Comparison for Support Teams<\/title>\n<meta name=\"description\" content=\"ProProfs Chat vs Giosg helps you decide which platform fits your support team. Compare features, AI capabilities, live chat, automation, integrations, pricing, &amp; use cases.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.proprofschat.com\/blog\/proprofs-chat-vs-giosg\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ProProfs Chat vs Giosg Comparison for Support Teams\" \/>\n<meta property=\"og:description\" content=\"ProProfs Chat vs Giosg helps you decide which platform fits your support team. 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