Train AI agents on your website, help center, uploaded files, and FAQs. The more it learns, the smarter it gets. Run tests to see how it responds before you go live.
Your AI agent doesn't guess. It reads the conversation (text & images), pulls from your trained data, and delivers answers that actually help, with the source cited.
Build intelligent agents who don’t just assist; they complete tasks like updating orders in Shopify, scheduling meetings, or triggering notifications via email or Slack, right from the chat.
AI scans every message in real time and reveals whether your customer is angry, sad, confused, confident, or happy. Your team always knows when to step in.
AI evaluates every conversation and assigns a churn risk score: High, Medium, or Low. This way, your team knows exactly who needs urgent attention.
At the end of every chat, AI auto-generates a structured summary of what the customer raised and exactly what your operator did to resolve it.
Customers rate AI agent interactions with thumbs up/down and comments. You get a live view of satisfaction scores, top issues, and exactly where your AI agent falls short.
Agent satisfaction ratings
Automated support
Sales & lead generation
Average user rating
After adding ProProfs Chat, I saw more than 50% reduction in phone calls and email inquiries.
