10 Best Tawk.to Live Chat Alternatives & Similar Software

“I’m searching for a Tawk.to chat alternative, but not sure what to choose instead.”

If you are struggling with the same thoughts as above, then you have landed on the right place.

With multiple live chat solution providers claiming their products to be the best in the market, it becomes challenging to select one that meets your support needs.

To bring a solution to this problem, we’ve listed some of the top alternatives to Tawk.to chat in this latest post. In this quick guide to choosing the best Tawk.to chat alternatives, we’ve covered:

But first, let’s take a quick look at Tawk.to chat competitors’ list below.

A Quick Look at Top Tawk.to Chat Alternatives

What is Tawk.to?

Tawk.to is a free live chat software that is known for helping online businesses manage customer questions in real-time. It helps you monitor website visitors and enables your business to customize their experience instantly.

Tawk.to as a messaging software helps your business to have a conversation with visitors and existing customers, and understand their expectations better. Previous customer interactions can also be tracked and used as future references by support team members.

Why Search for Tawk.to Live Chat Alternatives?

A lot of customers have reached out to several online platforms to report what’s been bothering them when using this live chat software.

Some of the common issues that encourage customers to search for Tawk.to chat customer support alternatives are:

• Doesn’t offer the band-width to customize chat widget as per requirements. A lot of customers have complained how they can’t make changes to the existing chat widget provided by Tawk.to.
• Doesn’t alert operators about new incoming chats to the operators. This has led to a lot of incidents of missing out on support opportunities.
• Doesn’t offer an engaging user interface to support agents to work with. The look and feel of the software looks outdated to a lot of its users and has put them off during an ongoing chat experience.
• Doesn’t provide immediate assistance in case a customer gets stuck with their product. That means, as a user, you will never have the certainty that their team will connect with you in case you are facing difficulties with their product.
• Doesn’t offer the most proactive mobile app that can help its users learn about incoming chats on the go. Just like its web version, its mobile app too fails to inform its users about incoming chats.

These are some of the basic features that Tawk.to fails to offer to its customers. Based on these shortcomings, let’s take a look at some of the top features you should be looking for in an alternative to Tawk.to.

Top 5 Must-Have Features in Tawk.to Chat Alternatives

This section will help existing Tawk.to customers to focus on features that they are currently missing and can be looked into when searching for an alternative.

1. Strong Notification System

Given that a lot of current customers are still facing the brunt of missing out on incoming chat notifications, it is better that you start looking for an alternative that never lets that happen. Whether it is the web or mobile app, both should alert the agent about an incoming chat instantly. 

2. A Chatbot to Never Miss Out a Support Opportunity

You should also look for an alternative that offers chatbot as an extended feature to their live chat system. This way you can avoid missing out on customer support requests in real time. On top of that, your operators will be able to focus on critical issues that need immediate attention, therefore helping them become more productive.

3. Good Amount of Settings to Customize Your Chat Widget

One of the pressing issues faced by multiple Tawk.to users was how they didn’t have the option to customize the look and feel of their chat widget. This can be discouraging for a lot of users that can prompt them to even switch their chat tool. That’s one of the reasons why we recommend Tawk.to users to search for a live chat solution that offers 100+ settings to its users.

4. In-depth Reporting & Analytics to Help You Improve as a Service Provider

Merely having a live chat tool won’t help your business if it doesn’t direct you rightly. A live chat tool isn’t just a messaging platform helping your business connect with the right prospects at the right time. It also helps you identify where your business didn’t perform well while offering support to customers. Therefore, look for one that offers better visitor and operator reports to you.

5. Messaging Features That Makes Your Business Proactive

Let’s not forget that Tawk.to isn’t one of the chat tools that can help your business become more proactive with website visitors. However, there are a few in the market that allows its users to become proactive by offering features like canned responses, automatic routing, chat triggers and messages, and even features that help you make announcements on your website.

These features are a must when you are searching for Tawk.to similar chat software or even better alternatives.

Our Selection Criteria for Tawk.to Chat Alternatives

However, our selection criteria for Tawk.to alternatives isn’t just dependent on what’s missing from the tool, but also on other factors. Here’re our top three selection criteria that will help you understand why it is safe to choose one option from our alternatives list.

Reviews

You won’t just buy a product if you don’t get to know what the existing customers of the product are saying. We’ve taken into account the existing and past experiences of the businesses who have used the live chat tools in our list of alternatives. We believe that this will help you learn what works best for your business and what doesn’t.

Ratings

Online ratings is what makes or breaks a business in the market. If the product isn’t a 4-5 star rated solution, then others won’t feel confident about its output. Considering the same factor, we’ve listed tools that are rated between 4.2-5.0 on popular listing websites.

Features

Let’s not forget that Tawk.to misses out on some of the basic features that creates an experience lag for your business and customers as well. That’s why we’ve listed tools that excel with flying colors in areas where Tawk.to fails to impress its customers.

These criteria are enough for a business to consider an alternative. However, to help you avoid the whole search and identify process, we’ve listed the best Tawk.to alternatives below.

What are the Best Tawk.to Alternatives?

The best Tawk.to alternatives will help your business avert the recurring issues you’ve faced so far with the use of this chat tool in the first place. Without further delay, let’s take a dive into our list of 10 best alternatives to Tawk.to chat below.

10 Best Alternatives to Tawk.to Live Chat Software

1. ProProfs Chat

ProProfs Chat is one of the top competitors you should check out when searching for alternatives to Tawk.to. This live chat software may not be a free tool like Tawk.to but it definitely exceeds on the scale of 0-10 when it comes to features, usability and promptness.

As one of the best low cost Tawk.to alternatives, this one helps you reach your visitors and existing customers proactively. It makes use of features like chat history, chat greetings and triggers to make that happen.

And while it succeeds in helping its users become proactive, it also helps them attend to all the incoming chat requests. This is achieved through features like a customizable notification system, chatbot, automatic routing, and integration with native apps like knowledge base and help desk. These help you never miss out on a single support opportunity effectively.

Key Features:

• Offers escalations and transfer of chats to its users
• Supports chatbot as a feature to help businesses reduce efforts on common questions
• Engages visitors on the website through key features like chat greetings and Announcements
• Provides access to detailed reports that not only indicate the performance of your operators but also if customers left satisfied or not
• Allows you to integrate to CMS, CRM, email marketing, and other platforms successfully

What we Liked?

We like that its chatbot feature is quite easy to use and set up. It will hardly take your business a few minutes to complete its set up and get it started on the website.

What we Didn’t Like?

We are hoping to see more chatbot templates that make its execution process simpler for those who wouldn’t like to start building one from scratch.

Pricing:

Trial Plan: $0/15 days
Essentials Plan: $20/user/mon
Premium Plan: $60/user/mon
Business Plan: Request a custom quote

2. Intercom

Intercom can’t be seen as one of the best free live chat alternatives to Tawk.to but it is definitely seen as one of the live chat tools that can beat a lot of competition. It takes both the icing and the cake when it comes to features and their execution. It is loaded with features like support bots that can be implemented on your website as per your likes and dislikes.

It even supports a feature like campaign builder that can take care of all your marketing efforts in no time. And if that’s not enough, then surely its shared inbox and product tours features will compensate for your growing expectations from the tool.

Key Features:

• Integrates with more than 250 popular applications in the market
• Helps you save replies so that they can used later during future conversations
• Allows businesses to scale the package based on increased use of support features
• Enables your team to offer product tours to prospects and convert them into sales
• Helps you interact with prospects at the right time with chat triggers

What we Liked?

We like how diverse this product is in terms of its features and is not just limited to being a live chat system.

What we Didn’t Like?

We don’t like how expensive it can be for businesses. It becomes one of those tools that can’t be implemented by businesses of all sizes.

Pricing:

Starts at $79/user/mon.

3. Help Scout

Just like Intercom, Help Scout is an alternative to Tawk.to that is loaded with other features like a strong shared inbox that captures all the missed chats and converts them into tickets. You will also find knowledge base and in-app messaging as a part of their live chat suite.

And if that doesn’t satisfy your support needs, then surely their detailed customer management system will meet your expectations. What’s more, you can find multiple integrations that can enhance your output extensively. 

Key Features:

• Integrates with knowledge base to help you show help articles in the chat widget
• Helps you offer instant support to visitors with routing and canned messages
• Allows you to capture leads in real time with pre-chat form 
• Escalates chats to different departments in the right away
• Offers multiple chat widget settings to help you design interactive experience for visitors

What we Liked?

It has the best onboard capabilities. Users won’t have to take demos and can straight away get to the point of setting it up for the website and offering support to visitors instantly.

What we Didn’t Like?

It has a glitchy Android app experience that can hamper the experience for agents who try to offer instant support via mobile app.

Pricing:

• Standard Plan: $20/user/mon
• Plus Plan: $35/user/mon
• Company Plan: Contact and request a quote

4. Drift

Drift is known for its automation capabilities and allowing its users to switch from one support platform to another swiftly. That’s why it is one of the best Tawk.to chat competitors in the market. It gives its users access to chatbot and live chat services simultaneously. What’s more, agents get the option to transfer a chat to a Zoom call or a phone call to understand customer pain points better.

If that impresses you, then its integration system might leave you stunned. What’s more, you can easily create multiple Drift inboxes to make sure your agents never miss out on support queries. It gives you the perfect platform to stay connected, know customers better, and resolve their queries instantly.

Key Features:

• Uses chatbot to qualify prospects into category
• Switches easily from chat to Zoom calls with customers
• Sends personalized messages to your ABM accounts
• Captures detailed reports on customer conversations
• Offers internal notes to help you communicate with the team 

What we Liked?

We like how users can switch from chatbot to live chat and then later on call or Zoom meetings with their customers. This way they give more options to their users to resolve customer issues and challenges as fast as possible.

What we Didn’t Like?

One of the biggest drawbacks with this customer support tool is that users aren’t able to understand all the features in one go. A lot of them have complained repeatedly that they had to reach out to the support team or request a demo again to understand the features in detail.

Pricing:

• Premium Plan: Request a quote
• Advanced Plan: Request a quote
• Enterprise Plan: Request a quote

5. Olark

Olark is yet another alternative that your business can consider when trying to replace Tawk.to from the support suite. It is undoubtedly a fast live chat solution that is easy to learn and makes your existing support process a cake walk for agents. 

It even allows your business to organize the collected data and store it in your preferred CRM solution right away. This action makes it easier for your sales and marketing teams to understand your customers and devise their strategies for acquisition and retention accordingly.

Key Features:

• Offers access to unlimited chat history
• Allows you to customize the chat widget as per your likings
• Provides access to advanced reports and insights
• Helps you create agent groups to improve chat routing
• Integrates with popular platforms to help you enhance your performance

What we Liked?

Olark is one of the simplest live chat solutions available in the market. It is quite easy to use and supports a great interface as well.

What we Didn’t Like?

You can’t send images or detailed documents to customers during an ongoing chat with this live chat solution in place. That definitely makes things difficult if you’d like to share files that can resolve customer queries faster.

Pricing:

Starts at $29/user/mon.

6. Freshworks

Freshworks owns a live chat software that is known as Freshchat. This live chat software is known for connecting seamlessly with messaging channels like web, WhatsApp, Facebook Messenger, and more. These help its users offer more outlets to customers to connect with their business faster and resolve issues hassle-free.

Other than that, you can also help your agents translate messages sent from global audiences to your native language in seconds. This is one of the best features that sets it apart from other live chat solutions in the market.

Key Features:

• Allows you to integrate with your favorite messaging channels
• Helps you create targeted campaigns to end the right message to the correct prospect
• Offers multilingual support in 30+ languages
• Enables you to create canned responses for improved response time
• Helps you customize roles and permissions based on the operator and their seniority

What we Liked?

Freshchat is known for its prompt customer service team that resolves queries faster than anticipated by their customers.

What we Didn’t Like?

This tool definitely lacks the automation aspect compared to other live chat tools in this list of alternatives. The existing automation options are limited and fail to extend upon the request of the customer.

Pricing:

• Free Plan: $0/user/mon
• Growth Plan: $13.45/user/mon
• Pro Plan: $37.70/user/mon
• Enterprise Plan: $67.33/user/mon

7. Crisp

Crisp Chat is also one of the top Tawk.to chat alternatives that we’d like your business to check out. There are no second thoughts when we say that it is fast at keeping its users informed about upcoming chats. It supports a basic plan that is loaded with multiple features to help businesses offer a seamless experience to customers looking for instant solutions. This is one of the reasons why it can be seen as the best Tawk.to free alternative as well. 

Key Features:

• Helps you automate escalation of customer support requests
• Allows you to customize the branding on the chat widget
• Automates support requests with their chatbot feature
• Enables your team to target prospects on the basis of geolocation
• Provides a better documentation storage

What we Liked?

Crisp offers in-chat games that can help your agents keep customers busy while they come up with a solution. In our knowledge, it’s the only live chat software in the list of alternatives that does so.

What we Didn’t Like?

It has a complex interface that hampers the user experience for support agents.

Pricing:

• Basic Plan: $40/2 seats/mon
• Pro Plan: $25/4 seats/mon
• Unlimited Plan: $95/unlimited/mon

8. Tidio

Tidio is another brand that deserves your attention when you are searching for a Tawk.to alternative. It may not be a free tool like Tawk.to, but it definitely gives it a solid competition when it comes to its features. It helps you eliminate support agent burnout and ensures that support queries can be taken care of even in their absence as well. Other than that, this live chat solution also offers multiple integration options, therefore making it easier for the businesses to create a complete support solution. 

Key Features:

• Reduces response time with canned responses
• Automates support with the use of chatbot
• Helps you capture leads with offline message form
• Allows you to initiate proactive chat with triggers
• Monitors incoming customer complaints in real time

What we Liked?

Their chatbot feature is definitely a catch for businesses who want to automate their services and make sure that no customer leaves disappointed from their website.

What we Didn’t Like?

One of the drawbacks of this tool is that it has a complicated pricing structure that can hamper plans for a few businesses who are not ready to invest heftily on a chat system. You are asked to pay for extra users when you try to scale your services. 

Pricing:

• Free Plan: $0/mon
• Chatbots Plan: $39/mon
• Communicator Plan: $15/mon
• Mailing Plan: $25/mon

9. Zendesk Suite

Zendesk Suite is a tough competitor to Tawk.to when it comes to its live chat software. This solution is known for bringing together both its live chat and messaging platforms in one interface. That’s right, you can create impactful chat triggers that can be seen in all the messaging platforms you’ve integrated with the Zendesk account. This will make sure that no prospect or customer leaves without engaging with your brand. What’s interesting is how it allows you to integrate with third-party platforms to enhance its performance in real time.

Key Features:

• Offers multiple messaging platforms that helps you meet customers where they like
• Helps you deploy self-service bots that help you answer FAQs right away
• Allows you to stay connected with customers on any channel they want
• Helps you integrate with your favorite platform to create a centralized platform
• Sends proactive messages to customers to engage them with your brand hassle-free

What we Liked?

As a customer support tool, it offers its users services besides live chat in the same pricing package. It helps you create tickets, automates incoming query flow and let’s not forget the ability to display self-service articles in the chat widget.

What we Didn’t Like?

It is hard to export data and even upload data files to its system. This makes it difficult for business owners to share the right data with the team who have limited access to the captured data due to their roles and responsibilities.

Pricing:

• Suite Team Plan: $49/agent/mon
• Suite Growth Plan: $79/agent/mon
• Suite Professional Plan: $99/agent/mon

10. LiveChat

LiveChat is one of the top live chat solutions in the market that can easily be seen as a powerful alternative to Tawk.to chat. This live chat solution is known for offering a holistic list of features that makes it quite a catch for businesses for the support process. It offers detailed sales and eCommerce features like customer data, product cards, eCommerce integrations, and more.

On top of that, LiveChat helps you connect to the best messaging platforms such as Facebook, Apple Business Chat, and others. These help your customers connect your business from their preferred platform. And as they connect from a platform of their choice, that chat request is immediately captured by the live chat solution and alerts the agents that a chat is incoming.

Key Features:

• Allows you to share files during an ongoing chat
• Forms ticket in case there is no agent to take up a chat
• Offers multiple chat widget customization settings to its customers
• Provides access to more than 200 integration options
• Offers an internal ticketing system

What we Liked?

LiveChat is an allrounder as it offers a live chat, help desk, chatbot, and knowledge base combination to its customers. 

What we Didn’t Like?

What a lot of customers complain about is the constant lag when an agent is speaking to a customer during an ongoing chat. This not only hampers the experience of the customer but also for the agent.

Pricing:

• Starter Plan: $16/user/mon
• Team Plan: $33/user/mon
• Business Plan: $50/user/mon
• Enterprise Plan: Request a quote

Comparison of Best Alternatives of Tawk.to Chat

A detailed information on each of these Tawk.to alternatives will help your business decide upon which one matches your needs. However, let’s take a quick look at a comparison table below to understand which tool matches your feature needs.

Final Verdict: Which Tawk.to Live Chat Alternative Should You Go For?

Our verdict after comparing all the tools is in the favor of ProProfs Chat. This tool matches all the feature needs. You get a chatbot that requires no coding skill at your end to complete its set up. You also get to send proactive messages to customers and bring more engagement for your business. And let’s not forget integrations that allow your brand to create a support bundle hassle-free.

What’s more, it is offered at a starting price of $10/user/agent. That means, you get the features that your Tawk.to account lacks and more than you anticipated. What’s more, it will help you cover up all the drawbacks so far and enable your business to create seamless yet real-time customer support experiences.

These reasons should be enough for you to switch to ProProfs Chat or to the next possible option you like in our list of alternatives.

We hope that it helps you replace your Tawk.to account successfully!