Convert More Visitors to Delighted Customers

Initiate proactive chats with right visitors at the right time

ProProfs Chat allows you to send proactive chat invitations to site visitors, helping you get more sales. The live support software helps your operators monitor visitor behavior in real-time that allows them to provide personalized experience. You can either initiate automated or manual chats and check if visitors need any support to minimize events like shopping cart abandonment. Chat invites can be used even when your visitors are browsing through your product inventory.

  • Monitor visitor behavior
  • Initiate automated or manual chats
  • Send invites as visitors browse through your product

Show You Care by Asking Proactively

Target visitors that need help based on behavior

Chat invites

Easily improve real-time customer support experience using proactive live chat invites. Your operators can either ask a question or set chat greetings on a particular page to help customers better. This further helps your operators close leads efficiently as they can ask the exact questions based on visitors’ website behavior. As an admin, you can also view chat reports and provide feedbacks to operators that helps you improve customer experience effectively.

  • Set chat greetings to help visitors
  • Close leads by monitoring visitor behavior
  • Give insightful feedback to agents to improve CX

Build Beautifully Designed Chat Window

Customize chat window to provide delightful customer experience

Easily customize your chat window to make your proactive live chat invitations more engaging for site visitors. You can start by customizing the chat icon that blends well with the theme of your website. You can also add your company logo and change the color of the chat window with simple CSS customization options. In addition to these, provide seamless experience with multilingual chat support that allows your visitors to start a conversation in their native language effectively.

  • Customize chat icon
  • Add brand logo and change window color
  • Allow visitors to chat in native language

Create Personalized Greetings for Every Visitor

Assess and send customized chat greetings based on visitor behavior

proactive customer service live chat

It gets easier for chat operators to close more sales if visitors receive personalized support. ProProfs Chat helps you reach your sales target by allowing you to create personalized chat greetings for every visitor. The live chat software helps you assess visitor behavior and send personalized messages based on their search. By providing customized support, you also increase the probability of closing more leads for your business hassle-free.


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

Subscribe to ProProfs Chat for Free

Reach out to customers before they approach you for support

Get Started Free

tick arrow No credit card required.

Sign Up Free
Live Support