Proactive Chat Invitation for Delightful Support
- Convert visitors into delighted customers
- Show you care by asking proactively
- Build beautifully designed chat window
- Create personalized greetings for every visitor
ProProfs Chat allows you to send proactive chat invitations to site visitors, helping you get more sales. The live support software helps your operators monitor visitor behavior in real-time that allows them to provide personalized experience. You can either initiate automated or manual chats and check if visitors need any support to minimize events like shopping cart abandonment. Chat invites can be used even when your visitors are browsing through your product inventory.
Easily improve real-time customer support experience using proactive live chat invites. Your operators can either ask a question or set chat greetings on a particular page to help customers better. This further helps your operators close leads efficiently as they can ask the exact questions based on visitors’ website behavior. As an admin, you can also view chat reports and provide feedbacks to operators that helps you improve customer experience effectively.
Easily customize your chat window to make your proactive live chat invitations more engaging for site visitors. You can start by customizing the chat icon that blends well with the theme of your website. You can also add your company logo and change the color of the chat window with simple CSS customization options. In addition to these, provide seamless experience with multilingual chat support that allows your visitors to start a conversation in their native language effectively.
It gets easier for chat operators to close more sales if visitors receive personalized support. ProProfs Chat helps you reach your sales target by allowing you to create personalized chat greetings for every visitor. The live chat software helps you assess visitor behavior and send personalized messages based on their search. By providing customized support, you also increase the probability of closing more leads for your business hassle-free.
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud