Top 11 Live Chat Software for Customer Support in 2023: An In-Depth Review

Are you looking for the best live chat software to boost your sales and customer satisfaction?

You’re not alone.

In fact, a staggering 83% of customers prefer interacting over live chat. They are even willing to switch providers if better live chat support is offered.

But, with so many live chat software options available, each boasting of being top-notch, how can you make an informed decision for your business? To make this easier, we have jotted down a list of the top 11 live chat software that can help upscale your business.

Without any further ado, let’s jump right into the list of these tools and explore which live chat software is right for your business goals and budget by the end of this post.

Our Top 11 Picks for the Best Live Chat Software in 2023

1. ProProfs Chat – Best for Delightful Customer Support & Increased Sales
2. Zendesk – Best Tool for Live Chat Analytics
3. LiveChat – Best Tool for Centralizing Customer Interactions
4. Tidio – Reliable Live Chat Solution
5. Drift – Great for Personalized Customer Interactions
6. Tawk.to – Perfect User-Friendly Software
7. HubSpot – Comprehensive Support Solution for Seamless Integration
8. Olark – Tool for Comprehensive Customer Insights
9. LiveAgent – Best Choice for Comprehensive Customer Support Tool
10. Pure Chat – Perfect Tool to Reflect Your Brand Style
11. Intercom – Best Tool for Automating Your Customer Support

1. ProProfs Chat

Best for Delightful Customer Support & Increased Sales

ProProfs Chat is a user-friendly live chat support tool that offers several benefits to its users. It is easy to set up, so you get started by providing live chat support to your customers in no time. The chat widget can also be customized to match your brand and website, making it a great way to enhance the customer experience.

You can handle multiple chats simultaneously, increasing your support capacity. Automated triggers offered by this live chat tool let you initiate chats with visitors automatically, which can increase engagement and customer satisfaction. ProProfs Chat provides detailed analytics and reports, offering valuable insights into your operator’s performance.

Key Features of ProProfs Chat

• Delight customers with instant support using canned responses and chat routing.
• Proactively engage customers with personalized greetings and product announcements.
• Connect with prospects across multiple channels and domains.
• Close sales faster by storing potential leads to CRMs like Microsoft Dynamics, Salesforce, and BIGContacts.
• Build chatbots effortlessly to automate support, sales, and appointment booking.
• Access detailed reports and analytics to measure customer satisfaction and operator performance.

How Does the Software Work?

You can start offering live chat support once you integrate ProProfs Chat on your website. When a visitor lands on your website, they will see a chat widget. They can click on it to initiate a conversation with an operator. The operator will receive the message in their dashboard and can respond instantly.

The operator can view what the visitor is typing to respond faster and even transfer the chat to other members for faster resolution. Operators can use features such as canned responses in live support software to offer real-time quality answers.

Hands-On Experience

Aspect	Review
Sign-Up Process	Simple
Dashboard	Easy-to-use
UI & UX	User-Friendly
Overall Experience	Delightful

Drawbacks of ProProfs Chat

One potential drawback of this tool is the integration options. Providing more integrations can be an add-on for the tool.

What’s New in the Latest Version of the Tool?

Integration of ProProfs Chat with Android & iOS devices using SDK file.

What Makes ProProfs Chat Best for Delightful Customer Support & Increased Sales?

ProProfs Chat is an ideal solution for delightful customer support and increased sales. It enables real-time engagement, personalized assistance, and captures qualified leads 24/7 with automated chatbots.

It enhances customer awareness and conversions through proactive chat greetings and updates on the latest deals and products. The software also monitors visitor behavior to identify upsell and cross-sell opportunities while offering smart reports and analytics to track and improve sales performance.

Important Factors to Consider Before Buying It

ProProfs provides a robust customer support solution with seamless integrations for consolidating customer data. It offers a comprehensive marketing solution that automates lead generation and nurturing through live chat and chatbot support.

Additionally, it facilitates lead progression in the sales funnel by integrating with your CRM software. So, if you are a business looking for complete customer support and marketing automation, ProProfs Chat is your tool to go.

Reasons to Buy ProProfs Chat

• Advanced customization features to personalize the visitor chat window.
• Detailed pre-chat forms and post-chat surveys.
• Powerful chat integrations to improve your workflow.
• In-depth reporting & analytics.
• Forever-free plan for a single operator.

Customer Reviews

• Capterra Rating – 4.8/5
  • Shivani – High quality service at affordable price

• G2 Rating – 4.5/5
  • Sugandh S. – Complete Customer Support Suite

Software Scorecard

• UI & UX –
• Installation Process –
• Integration Ease –
• SSO –
• White Labeling –

Platform Compatibility

• Web: Yes
• iOS: Yes (Mobile app available)
• Android: Yes (Mobile app available)

Pricing

Starts at $0 for a single operator (View pricing and compare plans).

2. Zendesk

Best Tool for Live Chat Analytics

Zendesk is a powerful live chat platform offering a wide range of features for businesses to communicate with customers. It provides an intuitive and user-friendly interface for agents to manage chats and tickets from a single platform. Zendesk chat integrates seamlessly with other Zendesk products and even offers integration with third-party tools.

This chat support software provides customizable chat widgets, automatic chat routing, proactive chat invitations, and pre-written messages to streamline the chat process. It also offers robust reporting and analytics capabilities to help businesses monitor the performance of their chat support.

Key Features of Zendesk

• Communicate with multiple parties using the group messaging feature.
• Access past customer interactions with chat transcripts for personalized support.
• Access your chats anywhere, at any time, with the mobile chat app.
• Answer FAQs faster using the customer service chatbot.

How Does the Software Work?

Zendesk lets customers instantly communicate with businesses via the web, mobile, and messaging without interrupting their experience. It comes with built-in automation and AI capabilities, so you can serve more customers, and it can also be completely customized to meet your needs.

Hands-On Experience

Aspect	Review
Sign-Up Process	Challenging
Dashboard	Complex
UI & UX	User-Friendly
Overall Experience	Moderately Intricate

Drawbacks of Zendesk

Zendesk does not support multi-agent conversation options. Additionally, the option to export chat transcripts is not available for ongoing chats.

What’s New in the Latest Version of the Tool?

Pre-trained chatbots are a new addition to the Zendesk customer support suite. They can analyze customer intent to increase response accuracy. The platform has also included Voice API so that visitors can instantly get in touch with support agents via messaging web widgets.

What Makes Zendesk a Perfect Tool for Tracking and Analytics?

The tracking and live analytics provided by Zendesk Chat makes it a valuable tool for studying customer trends. It helps in data collection and compilation into graphs and statistics, whose conclusions can be implemented into other business strategies.

Important Factors to Consider Before Buying It

Businesses looking to improve their customer support efforts can use Zendesk because of its in-depth reports and analytics.

Reasons to Buy Zendesk Live Chat

• AI-powered chatbots
• Advanced customization for live chat dashboard
• Detailed reports and analytics
• Multi-channel support

Customer Reviews

• Capterra Rating – 4.4/5
  • Federico- Great tool to Develop a great Customer Success

• G2 Rating – 4.3/5
  • Satyam A.- Zendesk offers Streamlined Customer Support and Service Management

Software Scorecard

• UI & UX –
• Installation Process –
• Integration Ease –
• SSO –
• White Labeling –

Platform Compatibility

• Web: Yes (Cloud-based platform)
• iOS: Yes (Mobile app available)
• Android: Yes (Mobile app available)

Pricing: Starts at $49/month.

3. LiveChat

Best Tool for Centralizing Customer Interactions

LiveChat is a customer service solution that helps businesses interact with their customers in real time. It offers several features that streamline the support process and enhance customer experience. With LiveChat, businesses can handle multiple chats simultaneously, access visitor information, and even monitor customer behavior on their website.

The platform integrates with various tools such as CRM, helpdesk, and e-commerce platforms to provide a seamless customer experience. Additionally, LiveChat offers customization options, such as chat window design, automated greetings, and canned responses, to personalize the experience. Overall, LiveChat is a powerful tool for businesses looking to provide quick, efficient, and personalized customer support.

Key Features of LiveChat

• Assess your support team performance with post-chat ratings.
• Brand your live chat box with customization settings.
• Convert chats into tickets with an in-built ticketing system.
• Offer instant resources to customers with file sharing.

Hands-On Experience

Aspect	Review
Sign-Up Process	Simple
Dashboard	Complicated
UI & UX	Easy
Overall Experience	Good

Drawbacks of LiveChat

A common issue that has been reported regarding its performance is that it slows down the speed of the hosting website.

What’s New in the Latest Version of the Tool?

The latest software version offers Instagram DM integration to connect your Instagram account and chat with your followers

What Makes LiveChat the best tool to centralize all your customer interactions?

LiveChat allows you to integrate with more than 200 tools that help you to centralize customer interactions in a single platform. From your CRM software to different messaging platforms, it gets you covered by most of the popular sources.

Important Factors to Consider Before Buying It

If you are a business looking to streamline your customer service efforts and centralize all your customer interactions in a single dashboard, you can get your hands on LiveChat.

Reasons to Buy LiveChat

• Advanced automatic chat routing
• Personalized interactions based on user profile and preferences
• Custom message templates to answer with a single click

Customer Reviews

• Capterra Rating – 4.5/5
  • Alyssa – I can quickly respond to consumer inquiries via LiveChat

• G2 Rating – 4.5/5
  • Mathias S.- The focal point for chat-based customer service, for my team

Software Scorecard

• UI & UX –
• Installation Process –
• Integration Ease –
• SSO –
• White Labeling –

Platform Compatibility

• Web: Yes (Browser-based platform)
• iOS: Yes (Mobile app available)
• Android: Yes (Mobile app available)

Pricing: Starts at $24/agent/month.

4. Tidio

Reliable Live Chat Solution

Tidio is an advanced live chat tool that helps businesses enhance their customer support capabilities by offering instant communication. It can integrate with multiple platforms, including Facebook Messenger, Shopify, and Instagram. Tidio also offers an AI-powered chatbot to handle and respond to routine customer inquiries 24/7.

The tool provides real-time analytics and reporting to help businesses better understand customer behavior and preferences. Additionally, it offers a sneak peek into the list of visitors browsing your website. This can help you target potential leads and increase sales.

Key Features of Tidio

• Chat with your customers using a dedicated mobile app.
• View what visitors are typing to get your answers ready.
• Save time and enhance productivity with canned responses.
• Integrate Tidio with multiple business applications.

How Does the Software Work?

Tidio works by adding a chat widget to your website that connects you with your visitors. You can customize the appearance and behavior of the widget to match your brand and preferences.

You can also use Tidio’s mobile or desktop app to chat with visitors from anywhere. Tidio integrates with various platforms and tools like WordPress, Shopify, Mailchimp, Zapier, and more.

Hands-On Experience

Aspect	Review
Sign-Up Process	Complicated
Dashboard	Easy-to-use & Navigate
UI & UX	Good
Overall Experience	Good

Drawbacks of Tidio

The platform does not offer the ability to manage client chats through some popular communication channels such as Whatsapp or Twitter. These channels are widely preferred by many customers.

What’s New in the Latest Version of the Tool?

A new email marketing feature lets you send automated emails to your contacts based on their behavior or actions. A new knowledge base feature also ensures you create and share articles with your visitors or customers.

What Makes Tidio a Reliable Live Chat Solution?

Tidio offers a range of features, including canned responses, live typing sneak peek, multilingual support, and detailed pre-chat surveys making it a comprehensive solution.

Important Factors to Consider Before Buying It

If you are a business looking to get your hands on an easy-to-use, affordable live chat software, Tidio can be your tool to go. It also offers customer service automation using chatbots.

Reasons to Buy Tidio

• Versatile and User-Friendly Chatbot Workflows
• Intuitive and User-Friendly Interface
• Live Typing Feature

Customer Reviews

• Capterra Rating – 4.8/5
  • John Elias – Simple but Powerful

• G2 Rating – 4.7/5
  • Andrew D.– An Exceptional Product & Service

Software Scorecard

• UI & UX –
• Installation Process –
• Integration Ease –
• SSO –
• White Labeling –

Platform Compatibility

• Web: Yes
• iOS: Yes (Mobile app available)
• Android: Yes (Mobile app available)

Pricing: Starts at $0/month (limited to only 50 users per month)

5. Drift

Great for Personalized Customer Interactions

Drift is a conversational marketing and online chat support software that offers businesses a modern way to engage with customers. It provides instant messaging, live chat, and chatbots to help businesses have personalized customer conversations. Drift’s live chat software includes AI-powered chatbots designed to help customers with their queries around the clock.

The platform’s analytics tools offer insights into customer behavior and help businesses optimize their conversations for better engagement and conversion. With Drift, you can create a seamless customer experience and drive growth through meaningful conversations.

Key Features of Drift

• Resolve customer issues quickly with chat routing across departments.
• Create private notes to boost team collaboration and productivity.
• Shape the experience with extensive customization options.
• Read, search, and share conversation transcripts to figure out recurring issues.

How Does the Software Work?

Drift is a live chat software that enables businesses to engage with their website visitors in real time. By embedding a chat widget on their site, businesses can interact with visitors, answer their questions, and provide assistance.

Drift uses advanced automation and artificial intelligence to facilitate conversations, route inquiries to the appropriate team members, and even provide automated responses based on predefined rules.

Hands-On Experience

Aspect	Review
Sign-Up Process	Seamlessly Simple
Dashboard	Non-Intuitive
UI & UX	Good
Overall Experience	A Bit Complicated

Drawbacks of Drift

It heavily relies on website visitors initiating conversations, which may lead to missed opportunities if visitors do not engage. Additionally, the automated responses may not always accurately address specific queries, requiring human intervention.

What’s New in the Latest Version of the Tool?

In its latest version, Drift introduces improved AI capabilities, enabling more accurate and contextual conversations. It also offers enhanced integration options with popular customer relationship management (CRM) systems and other tools, allowing businesses to streamline their workflows.

What Makes Drift Great for Personalized Customer Interactions?

One of the standout features of Drift is its ability to facilitate personalized, real-time conversations with website visitors. This humanizes the online experience and helps businesses build stronger customer relationships.

Important Factors to Consider Before Buying It

If you are a business with a flood of customer service requests, you can try Drift because of its advanced AI capabilities.

Reasons to Buy Drift

• Instant customer support with personalized communication.
• Advanced reporting and analytics to make data-driven decisions.
• Enhanced lead capture and conversion.

Customer Reviews

• Capterra Rating – 4.5/5
  • Vance – Full-featured conversational marketing tool

• G2 Rating – 4.5/5
  • Renee P.– Increasing leads and opportunities with Drift

Software Scorecard

• UI & UX –
• Installation Process –
• Integration Ease –
• SSO –
• White Labeling –

Platform Compatibility

• Web: Yes
• iOS: Yes (Mobile app available)
• Android: Yes (Mobile app available)

Pricing: Starts at $0 (free forever).

6. Tawk.to

Perfect User-Friendly Software

Tawk.to live chat support software is built to help businesses engage with customers efficiently and grow sales. It helps communicate with customers in real time and provides a platform to address customer queries, gather feedback, and resolve issues. The software offers customizable chat widgets, visitor tracking, and reporting to understand the audience.

It can also integrate with your in-house CRM software to offer enhanced customer service. Tawk.to provides a mobile app for iOS and Android devices, helping you respond to chats on the go.

Key Features of Tawk.to

• Tag and assign conversations to team members.
• Share knowledge base articles alongside chats.
• Review chat history and track your team’s progress.
• Offer consistent replies with the help of canned messages.

How Does the Software Work?

Tawk.to is a powerful live chat software that enables businesses to engage with their website visitors in real time. By embedding a simple line of code into their website, businesses can access various features, such as live chat, ticketing, and monitoring. This allows them to communicate directly with customers, answer their queries, and provide assistance instantly.

Hands-On Experience

Aspect	Review
Sign-Up Process	Easy
Dashboard	Complicated
UI & UX	Average
Overall Experience	A bit Complicated

Drawbacks of Tawk.To

Some users have reported that the interface of Drift can be complex and challenging to navigate, potentially requiring a learning curve for new users.

What’s New in the Latest Version of the Tool?

Recent updates have introduced chatbots, AI-powered automation, and integrations with popular platforms like WordPress and Shopify. These advancements enhance the overall functionality of the tool, making it more versatile and efficient.

What Makes Tawk the Perfect User-Friendly Software?

One of the standout features of Tawk is its ease of use. The software is designed with a user-friendly interface, making it simple for businesses to set up and engage with website visitors.

Furthermore, the availability of comprehensive customization options allows businesses to tailor the chat widget to match their branding and preferences, providing a seamless user experience.

Important Factors to Consider Before Buying It

Before purchasing Tawk.to, businesses should consider the volume of website traffic they receive and the expected chat load. While the tool offers a free plan, it has limitations on chat volume and advanced features.

Businesses with high chat volumes or specific requirements may need to explore the premium plans to ensure smooth operations and access to additional functionalities.

Reasons to Buy Tawk

• Wide range of features, including live chat, ticketing, and monitoring, all in one platform.
• Seamless integration with popular content management systems and e-commerce platforms.
• An unlimited number of agents and chat history.
• Ability to customize messaging in up to 27 languages.
• Integration with over 100 third-party applications.

Customer Reviews

• Capterra Rating – 4.6/5
  • Nweke – A cool freebie tool for live chat support
  • George Rex– A Flexible Chat Option

• G2 Rating – 4.5/5
  • Emily B – User Friendly Chat Program

Software Scorecard

• UI & UX –
• Installation Process –
• Integration Ease –
• SSO –
• White Labeling –

Platform Compatibility

• Web: Yes
• iOS: Yes (Mobile app available)
• Android: Yes (Mobile app available)

Pricing: Starts at $0 (free forever).

Also Read: 11 Best Tawk.to Alternatives for Improved Customer Service

7. HubSpot

Comprehensive Support Solution for Seamless Integration

HubSpot is an all-in-one inbound customer support platform that offers various features to help your business grow. With HubSpot, you can get your conversations automatically saved in your conversations inbox. This gives you full context and a clear view of every interaction.

HubSpot’s live chat feature allows businesses to automate repetitive tasks and create personalized customer experiences. With its integration with social media, businesses can manage their social media presence and track their results in real time.

Key Features of HubSpot

• Brand your live chat widget with customization settings.
• Deliver targeted welcome messages to visitors on different pages.
• Create chatbots to automate support and reduce agent workload.
• Integrate with Slack to get chat notifications or carry on the conversation on mobile.

How Does the Software Work?

HubSpot’s live chat software operates through a robust backend system that facilitates real-time communication between businesses and website visitors. When visitors initiate a chat, their message is transmitted to the HubSpot servers, which store and process the data.

The backend system then notifies the designated customer service representative or salesperson. The representative can access the chat interface through the HubSpot dashboard or mobile app, enabling them to respond promptly.

Hands-On Experience

Aspect	Review
Sign-Up Process	Easy
Dashboard	User-Friendly
UI & UX	Good
Overall Experience	Good

Drawbacks of HubSpot

One potential drawback of this tool might be the integration options that the tool offers. Providing more integrations can be an add-on for the tool.

What’s New in the Latest Version of the Tool?

HubSpot’s latest version of live chat introduces several exciting features. Among them are enhanced customization options, allowing businesses to tailor the chat widget’s appearance and behavior to match their branding.

Additionally, the new version offers advanced reporting and analytics capabilities, providing valuable insights into chat performance, response times, and customer satisfaction.

What Makes HubSpot a Comprehensive Support Solution for Seamless Integration?

One of the standout features of HubSpot Live Chat is its integration with the broader HubSpot ecosystem. This seamless integration enables businesses to centralize customer interactions, streamline data management, and provide a unified customer experience across various touchpoints.

Important Factor to Consider While Buying it

Before investing in HubSpot Live Chat, evaluating your organization’s specific needs and requirements is crucial. Consider factors such as the volume of website traffic, the desired level of customization, and the integration with tools in your tech stack.

Additionally, assessing the available resources for training and implementation can help ensure a smooth adoption process and maximize the tool’s benefits.

Reasons to Buy HubSpot

• Comprehensive solution for customer engagement, lead generation, and support.
• Seamless integration with other HubSpot products for a unified customer relationship management ecosystem.
• Excellent customer service and continuous product innovation for reliable, future-proof business solutions.

Customer Reviews

• Capterra Rating – 4.4/5
  • Mathew – A worthwhile choice.

• G2 Rating – 4.4/5
  • Gina N.– does a lot of what we need

Software Scorecard

• UI & UX –
• Installation Process –
• Integration Ease –
• SSO –
• White Labeling –

Platform Compatibility

• Web: Yes (Cloud-based platform)
• iOS: Yes (Mobile app available)
• Android: Yes (Mobile app available)

Pricing: Starts at $0/month(with limited features).

8. Olark

Tool for Comprehensive Customer Insights

Olark live chat software is a reliable and easy-to-use platform that enables businesses to connect with their website visitors in real time. Olark’s powerful features and intuitive interface make it easy for businesses to engage with customers, provide timely support, and build lasting relationships.

Its chat widget can seamlessly integrate with your website to offer personalized support and assistance to your visitors. You can customize the chat widget to match your branding, set up automated messages to greet visitors, and even route chats to specific team members or departments.

Key Features of Olark

• Improve the customer experience with in-depth chat analytics.
• Grow your leads with custom chatbox forms.
• Boost your live chat functionalities with integrations with other platforms.
• Offer simple and efficient customer service with automated messaging.

How Does the Software Work?

It embeds a chat widget on the website, allowing visitors to initiate conversations. When a chat is initiated, it appears in the Olark dashboard, where agents can respond and assist visitors.

Hands-On Experience

Aspect	Review
Sign-Up Process	Seamless
Dashboard	Requires credit card
UI & UX	Suboptimal
Overall Experience	Unsatisfactory

Drawbacks of Olark

One limitation is that Olark is primarily focused on live chat and may not offer advanced features like automation or ticketing systems.

What’s New in the Latest Version of the Tool?

The new version also includes improved reporting and analytics capabilities, enabling businesses to track and measure the effectiveness of their live chat interactions.

What Makes Olark Best for Gaining Customer Insights?

Olark offers features like visitor tracking, which allows you to see the pages customers visit, their navigation patterns, and how much time they spend on each page. You can gain insights into their interests and priorities by understanding their behavior.

Important Factors to Consider Before Buying It

Before purchasing Olark, consider the size of your business and the expected chat volume. Olark is well-suited for small to medium-sized businesses with moderate chat traffic.

However, larger enterprises or businesses with high chat volumes may need to explore more robust enterprise chat solutions to meet their requirements effectively.

Reasons to Buy Olark

• Seamless Integration and User-Friendly Interface
• Extensive Customization Options
• Comprehensive Reporting and Analytics
• Robust Pre-Chat Forms and Post-Chat Surveys

Customer Reviews

• Capterra Rating – 4.5/5
  • Shayne– The Best Customer Service Add On!

• G2 Rating – 4.3/5
  • Devin C.– Chat Platform for Small Business Websites

Software Scorecard

• UI & UX –
• Installation Process –
• Integration Ease –
• SSO –
• White Labeling –

Platform Compatibility

• Web: Yes
• iOS: No (No dedicated iOS app mentioned)
• Android: No (No dedicated Android app mentioned)

Pricing: Starts at $20/user/month.

9. LiveAgent

Best Choice for Comprehensive Customer Support Tool

LiveAgent is a customer service platform with robust live chat functionality. This user-friendly chat interface provides a fast and efficient way for businesses to communicate with their customers. It offers a range of features, including real-time chat, ticket management, knowledge base integration, and the ability to escalate chats to different departments.

The tool also allows customization of the chat window and automatically triggers chats based on visitor behavior. With its advanced reporting and analytics, LiveAgent can help you measure the performance of support operators and improve customer satisfaction levels.

Key Features of LiveAgent

• Upgrade your live chat experience with customization features.
• Entice customers to engage with you using chat invitations.
• Keep tabs on what your customers are looking at with visitor tracking.
• Create a more engaging experience for prospects with animations for chat buttons.

How Does the Software Work?

LiveAgent integrates a chat widget onto websites, enabling visitors to initiate real-time conversations with customer service agents. Utilizing a centralized dashboard, these agents can receive and respond to multiple chat inquiries simultaneously.

This software ensures efficient communication through features like canned responses, file sharing, and chat routing. Additionally, it offers visitor monitoring, allowing agents to view relevant customer data and gain insights for personalized assistance.

Hands-On Experience

Aspect	Review
Sign-Up Process	Effortless
Dashboard	Complex
UI & UX	Mediocre
Overall Experience	Subpar

Drawbacks of LiveAgent

LiveAgent can be quite complex to set up and configure, especially for users unfamiliar with customer support software or ticketing systems. The learning curve can be steep, requiring time and effort to fully understand and utilize its features effectively.

What’s New in the Latest Version of the Tool?

The latest version of this tool (version 5.25) offers improved online agent grids, which lets you see information about online agents. This includes their status, number of chats attended, and department.

What Makes LiveAgent the Best Choice for Comprehensive Customer Support Tool?

This tool offers instant customer support with real-time typing view, proactive chat invitations, and chat routing to help visitors in their quest of finding solutions.

Important Factors to Consider Before Buying It

LiveAgent offers a powerful combination of live chat and reporting features. If you are a business looking for a customer support solution with a combination of these features, LiveAgent can be a good option.

Reasons to Buy LiveAgent

• Inn-depth analytics and tracking features.
• Advanced chat distribution feature to set specific ways of routing chats.
• Multilingual chat widget with 40+ supported languages.

Customer Reviews

• Capterra Rating – 4.7/5
  • Scott– Really useful, even on free plan

• G2 Rating – 4.5/5
  • Brad B– Great feature rich platform and support

Software Scorecard

• UI & UX –
• Installation Process –
• Integration Ease –
• SSO –
• White Labeling –

Platform Compatibility

• Web: Yes
• iOS: Yes (Mobile app available)
• Android: Yes (Mobile app available)

Pricing: Starts at $9/agent/month.

Also Read: 10 Best LiveAgent Alternatives to Enhance Customer Support

10. Pure Chat

Perfect Tool to Reflect Your Brand Style

Pure Chat is a live support software designed for businesses to communicate with their website visitors in real time. It offers customizable chat boxes, proactive chat invitations, and the ability to route chats to specific team members. Pure Chat also integrates with popular tools like Salesforce, Hubspot, and Zapier, making it a versatile and convenient option for businesses.

Additionally, it offers chat analytics, visitor tracking, and the ability to save chat transcripts for future reference. With its user-friendly interface and robust features, Pure Chat is a viable option for businesses looking to improve their online customer engagement and support.

Key Features of Pure Chat

• Initiate conversations based on visitor actions.
• Assign security roles to team members for better accountability.
• Chat with customers on the move with dedicated mobile apps.
• Leverage unlimited chat history and transcript storage for personalized customer support.

How Does the Software Work?

Pure Chat operates by embedding a customizable chat widget on the website, which visitors can access to initiate conversations. When a chat is started, the software alerts the business representative through various channels, such as desktop notifications or mobile apps.

The representative can respond directly through the Pure Chat dashboard or mobile app. The software also allows visitor tracking, canned responses, file sharing, and integration with other tools.

Hands-On Experience

Aspect	Review
Sign-Up Process	Satisfactory
Dashboard	Needs Improvement
UI & UX	Suboptimal
Overall Experience	Below Average

Drawbacks of Pure Chat

Although Pure Chat provides customer support, there have been reports of limited availability and slower response times.

What’s New in the Latest Version of the Tool?

The latest version of this tool allows you to set up schedules for individual operators to tag them as available or unavailable to chat with your visitors.

What Makes Pure Chat a Perfect Tool to Reflect Your Brand Style?

This tool lets you personalize the triggers that activate the chat box when visitors land on your website. In addition, it lets you personalize the link button that guides users to a specific webpage or call-to-action on your website.

Important Factors to Consider Before Buying It

If you are a business looking for a tool to offer extensive customization, Pure Chat can be ideal. However, if you want a live chat tool fast as lightning, it might not be the one you would like to use.

Reasons to Buy Pure Chat

• Simple dashboard with easy-to-use functionality.
• Extensive customization options.
• Supports both desktop and mobile devices.

Customer Reviews

• Capterra Rating – 4.6/5
  • Stefany– One of the best out there!

• G2 Rating – 4.3/5
  • Jimmy S – It has many other customizations that allow me to capture more data from my clients

Software Scorecard

• UI & UX –
• Installation Process –
• Integration Ease –
• SSO –
• White Labeling –

Platform Compatibility

• Web: Yes
• iOS: No (No dedicated iOS app mentioned)
• Android: No (No dedicated Android app mentioned)

Pricing: Starts at $49/month

11. Intercom

Best Tool for Automating Your Customer Support

Intercom is a customer messaging platform for connecting with customers through various web, mobile, and social media channels. The platform offers a variety of features, such as lead capture, live chat, and email marketing. Intercom’s customer data management system helps businesses to gather customer information and provide personalized support.

The platform also includes a customer feedback system, enabling you to gather customer feedback and improve services. Intercom offers a range of integration options with popular tools like Slack, Mailchimp, and Salesforce. Intercom’s all-in-one communication solution helps manage customer interactions, increase customer satisfaction, and drive customer loyalty.

Key Features of Intercom

• Build an appealing live chat experience with a customizable chat widget.
• Solve complex issues and direct customers to the right department with chat routing.
• Boost functionalities of your live chat software with an app store having 200+ options.
• Work on improving customer satisfaction with in-depth team performance reports.

How Does the Software Work?

To use Intercom, you typically need to integrate their software into your website or app. This involves adding a JavaScript code snippet or SDK (Software Development Kit) to your web pages or app codebase. When a visitor or user enters your website or app, the Intercom code loads, and a chat widget or message button becomes visible.

Users can initiate a conversation by clicking on the widget or button. Intercom establishes a real-time connection between the user’s device and your Intercom account’s backend infrastructure when a chat is initiated. This allows for two-way communication between your team and the user.

Hands-On Experience

Aspect	Review
Sign-Up Process	Easy
Dashboard	Complicated
UI & UX	User-Friendly
Overall Experience	Average, with Scope for Better Usability

Drawbacks of Intercom

Intercom’s limited customization options hinder businesses with unique branding requirements, hampering alignment between the chat experience and brand identity.

What’s New in the Latest Version of the Tool?

Intercom has introduced a dedicated News section in Messenger for seamless communication of important updates and announcements to the audience.

What Makes Intercom the Best Tool for Automating Your Customer Support?

A speedy and effective customer support solution that utilizes artificial intelligence to assist in generating responses, summarizing conversations, and generating new support articles using machine learning.

Important Factors to Consider Before Buying It

If you are a business looking to automate most of your customer support processes, Intercom can help you reduce response time and save bandwidth by automating repetitive tasks. However, the software might disappoint you if you are looking for extensive customization options.

Reasons to Buy Intercom

• Advanced AI bot for accurate support inquiries.
• Intuitive automation tool for streamlined customer interactions.
• Inclusive feature for customer onboarding, support, and interactive tours.

Customer Reviews

• Capterra Rating – 4.5/5
  • Adolfo – Intercom makes potential customers visible

• G2 Rating – 4.5/5
  • Edrick C – Tasks has never been made easy

Software Scorecard

• UI & UX –
• Installation Process –
• Integration Ease –
• SSO –
• White Labeling –

Platform Compatibility

• Web: Yes (Cloud-based platform)
• iOS: Yes (Mobile app available)
• Android: Yes (Mobile app available)

Pricing: Get in touch with the company for a quote.

Also Read: 11 Best Intercom Alternatives & Competitors [REVIEWED]

How Did We Choose the Best Live Chat Software?

We’ve looked at the following parameters and given you an honest opinion:–

• Features: We’ve analyzed a range of features, including 24/7 customer support, chat transcripts, canned responses, multichannel support, and integrations, among others.
• Pricing: We’ve evaluated the pricing to ensure we recommend the most affordable tools while considering their functionality.
• Uniqueness: Each tool has a unique feature, making it easier for you to compare them efficiently.
• Recent updates: To ensure you choose the most up-to-date tools, we’ve taken into account the latest updates for all the options.
• Ratings & Reviews: Customer feedback from reliable sources like Capterra and G2 has played a significant role in our recommendations.
• UI & UX: The user-friendly interface of these tools has been considered to provide a smooth working experience.

Get Your Hands on the Best Live Chat Tool to Boost Your Customer Engagement

Choosing the right live chat software for your business can significantly impact customer engagement and lead generation. With the addition of a live chat feature on your website, you can provide an interactive communication channel.

This can help you qualify, nurture, & grow leads seamlessly. Moreover, advanced integrations with third-party software can help you manage and track leads at every touchpoint.

When looking for the best live chat tool, make sure to focus on the customization options, the extent of automation you require, your budgetary requirements, and other such factors. This will help you find the most effective solution that fits the bill for your specific needs.

If you want to elevate your business to the next level with customizable and easy-to-use live chat software, ProProfs Chat is your ultimate solution.

While other tools provide you with one or the other feature, ProProfs Chat shines up like a rainbow offering everything you need for a delightful customer experience. And the best part? It all comes for free (for a single operator).

With ProProfs Chat, you can enhance customer engagement and generate leads effortlessly. So why wait? Look no further and get the best live chat software today.

FAQs On Live Chat Software