11 Best Live Chat Software Solutions to Consider in 2021

List of the best live chat software

Are you looking for the best live chat software for your business website?

Live chat solutions are becoming an essential sales and support tool for online businesses as they enable them to capture leads and convert them in real-time.

Forrester claims a 24% rise in chat usage; still, many businesses are yet to implement live chat on their websites, and their reasons for doing so may vary. 

Some may fail to understand the tool’s benefits, while others may find it challenging to pick the best live chat software that matches their needs. 

In case either of these statements describes your reason for not implementing a customer service chat software on your website, then we’re here to guide you through the process of choosing the best live chat software option for your business.

Key Features of the Best Live Chat Tools

Best Live Chat Software  Key Features:
ProProfs Chat
  • Chat routing for offering a faster resolution
  • Operator performance reports
  • Chat greetings for proactive support
  • Announcements to keep customers updated on the latest upgrades
  • Knowledge base & help desk integration
  • Pricing: Starts at $10/user/month

    LiveChat
  • Targeted messages for specific visitor behavior
  • Chat ratings for individual operators
  • Branding and customization settings
  • In-built ticketing system
  • File sharing during an ongoing conversation
  • Pricing: Starts at $16/user/month

    Zendesk Suite
  • Anticipate customer questions
  • Automate your responses with chatbot
  • Offer anytime, anywhere responses with mobile chat app
  • Chat routing to help customers find answers faster
  • Multiple chat customization settings
  • Pricing: Starts at $19/user/month

    Olark
  • In-depth chat analytics
  • Custom chatbox forms
  • Save and use chat transcripts later
  • Integrations with popular platforms
  • Visitor co-browsing to provide step-by-step support
  • Pricing: Starts at $15/user/month

    Pure Chat
  • Visitor tracking in real-time
  • Chat triggers based on visitor actions
  • Unlimited chat history and transcript storage
  • Assign security roles
  • Android & iOS mobile apps
  • Pricing: Starts at $39/user/month

    LiveAgent
  • Live chat widget customization settings
  • Monitor visitors in real time
  • Real time typing-view of your customer’s answers
  • Integrate all communication channels such as Gmail, Twitter, Slack, Facebook
  • Proactive chat invitations
  • Pricing: Starts at $15/user/month

    Intercom
  • Offers a customizable chatbot for human-like interactions
  • Showcases help center articles in the chat widget
  • Routes visitors to the correct department automatically
  • Provides an app store with 200+ options
  • In-depth team performance reports
  • Pricing: Starts at $59/user/month

    Chaport
  • File sharing during an ongoing conversation
  • Auto chat invitations to visitors based on their browsing behavior
  • Widget customization options
  • Real-time operator performance reports
  • Keep track of saved replies
  • Pricing: Starts at $14/user/month

    Drift
  • Transfer chats from one department to another seamlessly
  • Leave private notes for other support team members
  • Track chat status immediately
  • Chatbot for capturing market qualified leads for business
  • Create multiple inboxes to manage different types of conversations
  • Pricing: Connect with the team to get a quote.

    Smartsupp
  • Bring communication from all the platforms to one place
  • Get a clear overview of your visitor’s browsing behavior
  • Mobile app for iOS and Android devices
  • Video recordings to monitor the movement of each visitor on the website
  • Automatic messages for website visitor engagement
  • Pricing: Starts at $10/3 users/month

    Freshchat
  • Automate support queue with a chatbot
  • Set proactive campaigns to reach customers before they do for support
  • Offer multi-lingual support in 30+ languages to customers
  • Set up self-service to help customers find answers with in-built FAQs
  • Perform bulk actions for multiple conversations such as add, edit, or delete in one go
  • Pricing: Starts at $15/user/month

    What is Live Chat Software?

    Live chat software helps online businesses offer instant customer service and support to website visitors online. This customer support tool gets easily implemented on the websites and helps businesses capture leads, connect with visitors in real-time, engage in detailed conversations, and understand if they’re market-qualified prospects for business or not. 

    Live chat services offer businesses the opportunity to be the initiator of a conversation and understand the prospects efficiently.

    Once you add a live chat support software, you get to increase website engagement in real-time and ensure that no support query goes unanswered. As a customer support software, live chat enables you to answer questions and improve your resolution time.

    Must-have Features of a Live Chat Tool

    With a detailed understanding of what the best live chat software looks like and how it can help your business, it is time we check out a list of must-have features.

    1. Canned Responses

    Reduce typing efforts during an ongoing chat for frequently asked questions with the help of canned responses. Simply create and save standard replies that can be used during a conversation to reduce response time. 

    2. Chat Routing (Automatic, Manual & Condition-based)

    Prioritize customer chats and route them to the correct department to help customers get their desired solution faster.

    3. Branding & Customization

    Select a live chat provider that helps you customize chat icons, enable emoticons, white-label the live chat widget, add company logo, customize greetings based on visitor behavior, and more. 

    4. Real-time Visitor Monitoring

    Monitor your visitor’s behavior in real-time and find opportunities to connect with them proactively with live chat support apps. With real-time monitoring, you get an idea of when operators can extend support to customers, understand traffic patterns, and identify which pages end up getting more engagement. 

    5. Chat Forms

    If the top-rated live chat software you plan to use offers you the option to add and customize different chat forms, then do not hesitate to onboard it. These various live chat forms should be inclusive of:

    • Pre-chat form – One that helps you capture leads in real-time
    • Offline message form – One that helps you capture support requests in your operator’s absence
    • Post-chat form – One that helps you capture feedback for the support process created by the operator

    6. In-depth Reports

    Your affordable live chat service should also offer you access to in-depth reports easily. These reports can help you track every operator’s individual and average ratings, total chats accepted, missed chats, average response time, timesheets, in-depth visitor reports, and more. 

    7. Chatbot for Support Automation

    Simple-to-use live chat plugins should also be equipped with a chatbot. It will enable your business to automate the support process and make sure that customers looking for answers to frequently asked questions get them quickly. 

    8. Multiple Integrations

    When reviewing live chat companies for your business, you must explore the number of integrations it offers. Also, consider what all platforms does it offer in the integration option. Ask them if they offer CRM, CMS, help desk, knowledge base, social media, analytics, eCommerce, email marketing, and other integration options or not.

    9. Mobile Application

    Finally, you should also look for live chat service providers that offer access to their mobile app. The ability to create an anytime, anywhere experience will help you boost customer satisfaction and encourage customers to reach out to your brand more frequently and confidently. 

    How to Choose the Top Live Chat System for Your Website

    With the detailed list of must-have features in a live chat tool, it is time we help you choose the best live chat software for small businesses and that for enterprises with the proper criteria. Understand that irrespective of the size of your business, you’ll need a set list of criteria that helps encourage you to choose the best website chat services for your business efficiently. Let’s explore them below.

    1. Provides Mobile Compatibility for Anytime, Anywhere Support

    Not all live chat options are mobile compatible even today. That’s why you not only have to look for live chat software that works smoothly on mobile browsers but also offers their mobile app. This way, it’ll be easier for your operators to support visitors or initiate a conversation with a website visitor anytime, anywhere. 

    2. Offers Value with Price

    You may come with a set support budget, it is crucial to categorize your existing live chat options based on your budget. Once that’s done, try seeing how many of them fulfill your feature needs. You get to settle with an option that matches both price and feature criteria for you.

    3. Enables Integration with Multiple Platforms in One Go

    Another criteria that you cannot miss while searching for the best live chat software for your business is to see if the product of your choice offers you the option to integrate with multiple platforms at the same time or not. This aspect is crucial for businesses who wish to create an omnichannel experience for their customers.

    4. Easy-to-Use & Simple Onboarding

    No matter how easy it is to use a live chat solution, you may still get stuck with a few settings. That’s when you need access to instant help and onboarding content that helps you overcome your doubts instantly. These onboarding content pieces can be inclusive of video tutorials, help center, short how-to guides, infographics, and training courses.

    5. Advanced Features for Better Support Experience

    Certain features will be standard across all live chat solutions. These will include proactive chat, chat monitoring, canned responses, chat routing, chat transcripts, delivery status, pre-chat form, chat history, initiation popup, and others. But you would need more advanced features as your use of live chat expands in the customer support domain. These would include Announcements, ChatBot, Callback, Operator selection, White-label, Automatic greetings, Automatic routing, Vault, and more.

    6. Cloud-Based vs. Self-Hosted

    The biggest question you should ask yourself is whether your business needs cloud-based live chat software or a self-hosted one.

    A self-hosted live chat solution will be working on an organization’s technical infrastructure. But with this type of live chat solution, you end up:

    • Paying for infrastructure
    • Lack of anywhere, anytime access
    • Lack of security access in your hands

    But the same isn’t true with cloud-hosted live chat solutions.

    You’ll be enjoying multiple benefits with the use of a cloud-hosted live chat app. These benefits are inclusive of:

    • Staying updated with new product features
    • Getting flexible payment options, but cloud hosted live chat app helps you pay for what you use
    • Avoiding costly infrastructure investment as cloud-hosted applications are run on third-party servers
    • Receiving enterprise-level security and bug resolution with your cloud-hosted live chat application

    Criteria such as these will help you find the best live chat solution for your business quickly. To get you started, we’ve also compiled a list of live chat options. Let’s explore each of them below.

    List of 11 Best Live Chat Software Solutions for 2021

    In this section, we simply won’t introduce the tools to you but also highlight their top-rated features, pricing, what we liked about them and what could be improved or be better in them. This will help you understand your options better and arrive at a decision faster.

    1. ProProfs Chat

    ProProfs live chat software

    ProProfs Chat is a customer support chat software that helps online businesses connect and engage with prospects in real-time. The live chat support software enables users to answer multiple chats faster with the help of canned responses. Visitors can also see self-help articles in the live chat widget before initiating a conversation with the operator.

    As one of the online website chat programs, ProProfs Chat also helps users close sales faster as it helps monitor key pages, set the right routing conditions, capture qualified leads, and store them in popular CRM platforms. 

    Key Features:

    • Chat routing for offering a faster resolution
    • Operator performance reports
    • Chat greetings for proactive support
    • Announcements to keep customers updated on the latest upgrades
    • Knowledge base & help desk integration

    Pricing:

    • Forever free plan – no charges for the free plan
    • Essentials plan – $10/user/month
    • Premium plan – $15/user/month

    What we Liked

    The forever free plan helps businesses to create their support suite as it offers integration with help desk, knowledge base, and survey maker for free. 

    Other than its ability to create a customer support bundle for your business, ProProfs Chat also enables an online business to keep their visitors/customers updated on the latest announcements. The feature ‘announcements’ allows users to create engaging one-liner content that instantly encourages people to check out the latest offers or product upgrades.

    What Could be Better

    Things, where the tool can get better, are inclusive of:

    • Add more chat window customization options to change the look and feel of the widget
    • Add more languages for multilingual support

    2. LiveChat

    livechat online chat support

    LiveChat is known for creating a seamless sales experience for both the customer and the business. The live chat tool helps companies to capture leads via an AI-powered chatbot. It even enables you to boost engagement with visitors in real-time and offers 24×7 support with a chatbot in place.

    This live chat solution is also known for creating the best customer experience by helping users initiate a chat proactively and anticipating other questions that the customer might ask during a conversation. That’s not all. LiveChat even supports an in-built ticketing system. That means you do not have to integrate a ticketing system separately.

    Key Feature:

    • Targeted messages for specific visitor behavior
    • Chat ratings for individual operators
    • Branding and customization settings
    • In-built ticketing system
    • File sharing during an ongoing conversation

    Pricing: 

    • Starter plan – $16/user/month
    • Team plan – $33/user/month
    • Business plan – $50/user/month
    • Enterprise plan – Request a quote on call

    What we Liked

    What sets LiveChat apart from a lot of its competitors is its security features. You can get access to multiple security features such as encryption, credit card masking, access restrictions, single-sign-on, visitor banning, and more. 

    It even offers excellent sales and eCommerce features such as saving customer data, product cards, sales and goal trackers, and more. 

    What Could be Better

    There are a few things that can be better in LiveChat, such as:

    • Should work on building an announcement feature to help brands get an all-rounder chat solution for their business
    • Should include operator-to-operator chat functionality to help operators connect with other team members during an ongoing chat with the customer

    3. Zendesk Suite

    Zendesk suite support tools

    Zendesk Suite, also formerly known as Zendesk Chat, is known for its real-time messaging services that helps your business attend to incoming customer queries and send a response immediately. It promises to create a rich conversational experience that will encourage your customers to return to your brand. 

    What’s more, you can create an amazing conversational experience for customers even when your operators are offline with the help of a chatbot. You can also use emojis, GIFs and more to create an engaging conversational experience for your customers.

    Key Feature:

    • Anticipate customer questions
    • Automate your responses with chatbot
    • Offer anytime, anywhere responses with mobile chat app
    • Chat routing to help customers find answers faster
    • Multiple chat customization settings

    Pricing:

    • Support team plan – $19/user/month
    • Support professional plan – $49/user/month
    • Support enterprise plan – $99/user/month

    What we Liked

    We like that Zendesk Suite supports a fluid interface that makes communication a pleasant experience for both the chat agent and customers. It even allows the customers to translate the chat in their native language, therefore giving them more flexibility throughout the support process. 

    What’s more, users can also set their chat hours to make sure the option to chat with an agent is visible only during their working hours. 

    What Could be Better

    There are a few things that could be better in Zendesk Suite, such as:

    • Lacks detailed chat metrics that help a business learn more about its support process’s performance
    • Lacks the ability to customize the chat widget for a better personalized experience

    4. Olark

    Olark live chat software

    Olark is another live chat software known for creating a seamless user experience for all its customers. With the help of this chat software, a business can build a holistic experience that results in satisfied customers. It allows you to chat with customers in real-time, organize the data collected during a conversation, and use analytics data to improve the overall experience exponentially.

    With the help of its customized pre-chat forms, businesses can easily capture market-qualified leads and gain a better opportunity to convert them into customers by engaging them in the conversation efficiently.

    Key Feature:

    • In-depth chat analytics
    • Custom chatbox forms
    • Save and use chat transcripts later
    • Integrations with popular platforms
    • Visitor co-browsing to provide step-by-step support

    Pricing: 

    • Monthly plan – $19/user/month
    • Yearly plan – $15/user/month
    • 2 year plan – $12/user/month

    What we Liked

    We like how Olark gives its customers easy access to customer/lead data during an ongoing conversation. It helps operators better understand the customers and their previous history with the brand and offer better solutions.

    It even offers access to real-time dashboards and email reports that enable a business to understand the customer’s perspective better.

    What Could be Better

    There are a few things that Olark can do better that include:

    • Offering more integration options to their customers and helping them create a complete support suite
    • Providing more live chat widget customization settings to helps customers change it as per the theme of their websites

    5. Pure Chat

    Purechat live chat software

    Pure Chat is said to be the fastest live chat solution in the market. What’s more, it even offers unlimited chats, access to a dashboard with better insights, and native Android and iOS apps that make it easier for businesses to provide anytime and anywhere support.

    It even gives its users the option to sign up for 30 days free trial. This helps their customers access all their premium features and decide which package would better meet their needs. The simple chat view also allows operators with no experience with live chat to maneuver through the product quickly.

    Key Feature:

    • Visitor tracking in real-time
    • Chat triggers based on visitor actions
    • Unlimited chat history and transcript storage
    • Assign security roles
    • Android & iOS mobile apps available

    Pricing: 

    • Growth plan – $39/month
    • Pro plan – $79/month

    *Note: Pure Chat charges $13/month per user charge from their customers.

    What we Liked

    The product’s simplicity makes it easier for businesses to operate their support process and manage prospects in real time. 

    Their detailed information on visitors as they browse the website helps their users point out the pain point faster and initiate a chat proactively for support.

    What Could be Better

    With a few changes, Pure Chat can offer better performance to its customers. These changes include:

    • Working on a free plan to incorporate startups and those alike to reduce their support costs
    • Offering more integrations to help customers create a better sales and support suite for their businesses

    6. LiveAgent

    Liveagent live chat software

    LiveAgent is known for being featured in multiple articles on live chat comparisons. Businesses prefer it to connect various communication channels and capture customer requests via them to their platform. You can get the complete support and sales tool with communication platforms such as Twitter, Facebook, Slack, Gmail, and more never to miss a support opportunity.

    The tool is also known for helping businesses automate the support process by routing tickets or chats to the right agent. With smooth configuration ability, you can initiate proactive chat support anytime, anywhere. This allows a business to boost its sales and create better experiences for customers.

    Key Feature:

    • Live chat widget customization settings
    • Monitor visitors in real time
    • Real time typing-view of your customer’s answers
    • Integrate all communication channels such as Gmail, Twitter, Slack, Facebook
    • Proactive chat invitations

    Pricing:

    • Free plan – no charges applied (only help desk available)
    • Ticket plan – $15/user/month (only help desk available)
    • Ticket+Chat plan – $29/user/month
    • All-inclusive plan – $39/user/month

    What we Liked

    LiveAgent helps a business to start a proactive chat automatically. You get to create and implement chat triggers based on the visitor’s behavior on the website. This enables you to capture the visitor’s attention and engage them in a conversation faster.

    Other than that, LiveAgent also offers its live chat feature along with its help desk to businesses. This allows businesses to capture support requests through cracks.

    What Could be Better

    There are few things that LiveAgent can improve:

    • Offering live chat feature in a separate package just how they offer help desk with a different package
    • Offering more settings option to customize the chat widget as per the theme of the website

    7. Intercom

    Intercom live chat software

    Intercom is an enterprise live chat software that believes in helping its customers build a conversational experience during an ongoing chat. It offers users the ability to streamline support requests via chatbot and add a human touch to the conversations via live chat. It even enables businesses to see all visitor data and chat with them in real time.

    Other than that, Intercom opens up collaboration opportunities between the sales and support team via an inbox feature. Here both the teams can connect and ask tough technical questions that can make or break a deal.

    Key Feature:

    • Offers a customizable chatbot for human-like interactions
    • Showcases help center articles in the chat widget
    • Routes visitors to the correct department automatically
    • Provides an app store with 200+ options
    • In-depth team performance reports

    Pricing: 

    • Start plan – $59/user/month
    • Grow plan – $119/5 user/month

    What we Liked

    Intercom is an all-rounder tool for businesses who want to set up an omnichannel experience for their customers. That’s because it offers access to a chatbot, live chat, help center, messenger-like features, and more to its users.

    Also, it provides more in-depth data than other tools. You can even find key funnel metrics that help you understand where you lost the prospect and where your operators successfully converted a lead into a customer.

    What Could be Better

    There are a few things that Intercom can work towards, such as:

    • Creating pricing packages that other businesses can avail
    • Working towards basic features such as automatic greetings and routing for an improved experience

    8. Chaport

    Chaport live chat software

    Chaport is considered as the modern chat messenger that enables businesses to connect with their prospects in real-time. Its simple interface allows you to implement the live chat tool and get started with the support process right away.

    The live chat service provider helps users boost sales by helping them answer queries coming in from different platforms. It even allows businesses to send auto-chat invites to visitors that improve overall website engagement quickly.

    Key Feature:

    • File sharing during an ongoing conversation
    • Auto chat invitations to visitors based on their browsing behavior
    • Widget customization options
    • Real-time operator performance reports
    • Keep track of saved replies 

    Pricing:

    • Free plan – no charges applied
    • Pro plan – $14/user/month

    What we Liked

    Chaport is pretty simple to implement and use. It also allows users to refer to visitor details during an ongoing chat and personalize the support experience efficiently.

    What makes this tool stand out is the ability to offer a multilingual chat widget to users. That means visitors get to see the chat widget in their native language automatically.

    What Could be Better

    There are a few things that Chaport should work on, such as:

    • Offering automatic routing helps customer receive a solution faster
    • Working on in-depth individual operator performance reports to train them for offering better experience during the support process

    9. Drift

    Drift live chat software

    Drift is a marketing and sales live chat software as it claims to accelerate their customers’ revenues exponentially. Their chatbot helps businesses to create a refined sales pipeline that allows them to capture qualified leads.

    Their approach of constantly keeping the prospects engaged with the brand enables businesses to bring in more conversions. You get to connect with the visitor at strategic moments and shorten the sales cycle by offering product suggestions that directly address the customer’s concerns faster.

    Key Feature:

    • Transfer chats from one department to another seamlessly
    • Leave private notes for other support team members
    • Track chat status immediately
    • Chatbot for capturing market qualified leads for business
    • Create multiple inboxes to manage different types of conversations

    Pricing:

    • Free plan – no charges applied
    • Premium plan – quote on request
    • Advanced plan – quote on request
    • Enterprise plan – quote on request

    What we Liked

    We like how Drift is a complete sales and marketing solution that enables businesses to quickly find more conversion opportunities and boost sales.

    But more than that, we found its conversational bot an appealing feature that simulates human-like conversations with prospects anytime.

    What Could be Better

    There are a few things that Drift can improve, such as:

    • Offering more visitor details to their users to help them understand their intent and personalize the support experience
    • Working towards offering 24×7 self-service option to customers to find answers to frequently asked questions

    10. Smartsupp

    Smartsupp live chat tool

    Smartsupp is relatively new in the live chat industry yet manages to offer competitive features to their users at an affordable price range. Their automated chatbot is one of their biggest highlights as they are trying to help their customers streamline the support process faster.

    They even help businesses create multichannel experiences for their customers by assisting them to capture support requests from different platforms to their chat dashboard. What’s more, it even enables users to watch video recordings that the tool makes of visitor’s behavior on the website.

    Key Feature:

    • Bring communication from all the platforms to one place
    • Get a clear overview of your visitor’s browsing behavior
    • Mobile app for iOS and Android devices
    • Video recordings to monitor the movement of each visitor on the website
    • Automatic messages for website visitor engagement

    Pricing: 

    • Free plan – no charges applied
    • Standard plan – $10/3 users/month
    • Pro plan – $19/user/month

    What we Liked

    They help businesses understand visitors’ intentions on the website via the video recording feature. It allows operators to get a solid ground for why they should initiate a chat manually with the visitor.

    Smartsupp also offers interactive chat widget settings that are sure to help a business boost engagement efficiently. You can match the chat widget as per the existing theme of the page or website to send across the same brand messaging.

    What Could be Better

    The brand fails to show routing as a critical feature and isn’t well equipped with in-depth reports. While one may delay solutions for the customer, the other may not generate the required operator performance reports that enable businesses to take necessary action to improve the experience further.

    11. Freshchat

    FreshChat live chat software by freshworks

    Freshchat is another live chat software option that enables businesses to engage visitors and create delightful support experiences effortlessly. Like many options in our list of tools, this one offers the multichannel support option to its users. This way, their operators never miss out on a support query and keep their customers satisfied with the resolution process.

    With its AI-powered chatbot and proactive messages, the brand is actively helping its users to keep visitors engaged on the website. Their proactive approach also enables businesses to create more personalized experiences efficiently.

    Key Feature:

    • Automate support queue with a chatbot
    • Set proactive campaigns to reach customers before they do for support
    • Offer multi-lingual support in 30+ languages to customers
    • Set up self-service to help customers find answers with in-built FAQs
    • Perform bulk actions for multiple conversations such as add, edit, or delete in one go

    Pricing:

    • Free plan – no charges applied
    • Blossom plan – $15/user/month
    • Garden plan – $29/user/month
    • Estate plan – $45/user/month
    • Forest plan – $69/user/month

    What we Liked

    Freshchat offers a good amount of integrations, thus helping its users create a complete sales, support, and marketing platform. And unlike other competitors, its multichannel support platforms include platforms like Whatsapp, Apple Business Chat, Facebook Messenger, LINE, and others.

    What Could be Better

    There are a few things that Freshchat can improve, such as:

    • Creating a more precise live chat report section to help pure live chat users get more insights into real-time support faster
    • Offering multilingual support settings, therefore helping their users target audience from different regions in real-time

    Comparison of Top Live Chat Solutions

    This section aims to compare the above discussed live chat software providers based on a few essential features. 

    Product Announcements Proactive Chat Chatbot In-built Support Suite Pricing Mobile Application
    ProProfs Chat Yes Yes Yes Yes $10/user/month Yes
    LiveChat No Yes Yes Yes $16/user/month Yes
    Zendesk Suite No Yes Yes Yes $19/user/month Yes
    Olark No Yes No No $19/user/month No
    Pure Chat No Yes No No $39/month Yes
    LiveAgent No Yes No Yes $15/user/month Yes
    Intercom Yes No Yes Yes $59/user/month Yes
    Chaport No Yes No No $14/user/month Yes
    Drift No Yes Yes No Price quote on demand Yes
    Smartsupp No Yes Yes No $10/3 users/month Yes
    Freshchat No Yes Yes Yes $15/user/month Yes

    This detailed chat comparison table will help you understand how each of these tools excels in terms of pricing and other must-have features. Also, it will help you get an idea about which tool falls under your expectations and which doesn’t in one glance.

    Get the Best Live Chat Software for Your Business

    The live chat software market is becoming diverse with time, making it hard for new buyers to choose one that matches each expectation they have. If anything, live chat services have taken the support industry standards to the next level.

    When customers see that chat widget on your website, they expect instant connection, improved engagement, and reduced wait time. However, these are not the only benefits you should consider when deciding if you want a live chat solution for your website.

    Live chat solutions help you reduce churn, improve retention, increase engagement, and boost revenue for your business. Once these benefits solidify your decision on getting a live chat for your business, it is time you look into must-have features. These include chat forms, visitor monitoring, proactive messages, announcements, chatbots, integrations, and more.

    However, the number of solutions in the market can leave you confused about which one should be apt for the business. To help you avoid confusion, we’ve created a list of the top 11 best live chat software solutions. They’ve been selected based on pricing, reviews, and placing on prominent product listing websites.

    We hope that our list of solutions helps you shortlist, select and implement the right fit for your business.

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    About the author

    Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn