You've Got Questions. We've Got Answers.
Is the 1 user plan really free forever?
Yes, it absolutely is! Our 1 user plan is completely free forever and includes all of our premium features. We offer this plan to support small and medium businesses that are just starting out and want to provide delightful customer service to their clients. So feel free to use the 1 user plan for as long as you need it - there are no hidden fees or expiration dates.
Who is an operator?
An Operator is a person who interacts with the website visitors using Live Chat.
How quickly can I support after signup?
Setting up chat is really easy with ProProfs. Simply embed the Live Chat to your website and you’re good to go! If need be, we would be glad to walk you through the installation process.
Is the chat window customizable?
Yes, the chat window can be customized thoroughly according to your needs. You can add your custom logo, change the theme, play with colors, and change the text on your chat window.
How does the 15-days money-back guarantee work?
Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you’ll get your money back and you won’t be charged any fee. We do not want your money unless you are truly happy with our product.
What types of payment methods do you accept?
Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact [email protected] for more details.
What are the limitations of the trial period?
No limitations. The 15-day free trial comes with all premium features and awesome customer support. During these 15 days, if you ever feel you need clarity on features, pricing or anything else, our human support is just a phone call away.
What happens when my operators are offline?
You control what your visitors see when your chat operators are offline. When all your chat operators are offline, you can do either of the following: choose to hide chat completely OR provide your visitors with the option to leave an offline message OR enable chatbot for 24/7 support, lead generation, appointment booking, and so on.
How do I cancel my plan?
It's simple. Just email us at [email protected].
Do I need to give my credit card details while signing up for the trial?
No, you do not need to provide us with your credit card details when you sign up for the trial account.
What other customer support tools does ProProfs offer?
ProProfs offers everything you need to provide 360° customer support including a Help Desk for ticketing, Knowledge Base for self-service, Survey for measuring customer delight, and the world’s easiest CRM to create everlasting customer relationships. Explore all the ProProfs products / solutions here.