One Delightfully Simple Price for Everything Orange bottom line

Try it free for 15 days. No credit card required.

Try Free

tick Created with Sketch. No credit card required.

Monthly
YEARLY Save 20%

ANNUAL PLAN

$19.99

per operator/month

$239.88 billed annually

Or pay annually and save 20%

For 10+ operators Talk to us
Not ready? Schedule a demo and get all your questions answered.

What's included in this price? Everything.

  • tick Unlimited Domains
    Each domain and subdomain counts as a ‘domain’. For instance, if your main domain is ‘company.com’ then ‘blog.company.com’ and ‘shop.company.com’ will both be subdomains to that and these qualify as 3 separate domains in this case.
  • tick Unlimited Chat History
    Track a visitor’s journey on the website from start to finish with their chat history.
  • tick Supervisor Control
    Allow your admins to supervise and intervene in ongoing chats.
  • tick Chat Routing
    Set rules and conditions to route chats automatically to specific operators.
  • tick Advanced Features

    Files, Multiple Languages, Grammar Checks

    Allow customers to share images, documents, and links during chat sessions. English, Spanish, and 70+ interface languages supported.
  • tick Live Typing
    Increase your response time by anticipating what the visitor is typing even before they hit send.
  • tick Greetings, Announcements & Messages
    Engage website visitors using personalized chat greetings and announcements.
  • tick Ratings & Surveys
    Obtain instant feedback on chat operator performance with post-chat ratings & surveys.
  • tick Operator Groups & Roles
    Create departments to manage incoming chat flow and assign operators to departments. Control what information operators can access with roles & permissions.
  • tick Reports & Analytics
    Customize your reports to gauge operator performance and track metrics such as first response time, custom fields, missed chats, etc. Create chat operator groups based on different domains, product lines, departments, etc.
  • tick Visitors info, History & Tracking
    Check your visitor’s location, add custom properties, and contact details. Track your visitors’ browsing behavior, such as recent links visited and the current page they are looking at and personalize communication.
Plus:
  • tick Chat Bot

    Templates, Book Meetings, Capture Leads etc.

    Offer delightful support experience by auto-responding to visitors instantly and save precious time of operators with Voice Assistant, AI-powered with ProProfs KnowledgeBase, HelpDesk and more.
  • tick API & Single Sign-On
    Use smart APIs to exchange reports such as Pre-Chat Form, Offline Messages, and Chat Transcripts with any third party application. Authenticate operators with authentication services, such as Google, Microsoft etc.
  • tick Voice Assistant
    Allow operators and customers to convert their speech into text using our voice assistant.
  • tick 40+ Integrations

    MS Dynamics, Wordpress, Shopify etc

    Integrate with MS Dynamics, Mailchimp, Constant Contact, Active Campaign, WordPress, Wix & more.
  • tick Business Hours
    Define the days and time windows during which your live chat support will be online (or on chatbot support).
  • tick Staffing Predictions
    This AI-powered report helps you foresee how many agents you will need to handle the increasing chat volume.

With a Dedicated Onboarding Manager & Delightful Support!
Get 24/7 email, phone, and live chat support. Enjoy personalized onboarding and support with a dedicated Success Manager.

Add our White Label Package for just $300/year

Offer improved branding & experience by removing "Powered By" links.

Add our SDK Package to any plan for just $99.99/year

Add Live Chat window to your android apps

Looking to provide a complete Support Experience? Starting at just $99/month.

ProProfs customer support suite provides you with everything you need to offer a delightful support experience and build relationships. Ticketing, chat, self-help, surveys, and customer relationship management - all under one roof.

We believe software should make you happy.

Our chat software is easy to use and backed by awesome support.

support (855) 776-7763

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You've Got Questions. We've Got Answers.

Who is an operator?

An Operator is a person who interacts with the website visitors using Live Chat.

How quickly can I support after signup?

Setting up chat is really easy with ProProfs. Simply embed the Live Chat to your website and you’re good to go! If need be, we would be glad to walk you through the installation process.

Is the chat window customizable?

Yes, the chat window can be customized thoroughly according to your needs. You can add your custom logo, change the theme, play with colors, and change the text on your chat window.

How does the 15-days money-back guarantee work?

Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you’ll get your money back and you won’t be charged any fee. We do not want your money unless you are truly happy with our product.

What types of payment methods do you accept?

Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact [email protected]for more details.

What are the limitations of the trial period?

No limitations. The 15-day free trial comes with all premium features and awesome customer support. During these 15 days, if you ever feel you need clarity on features, pricing or anything else, our human support is just a phone call away.

What happens when my operators are offline?

You control what your visitors see when your chat operators are offline. When all your chat operators are offline, you can do either of the following: choose to hide chat completely OR provide your visitors with the option to leave an offline message OR enable chatbot for 24/7 support, lead generation, appointment booking, and so on.

How do I cancel my plan?

It's simple. Just email us at [email protected].

Do I need to give my credit card details while signing up for the trial?

No, you do not need to provide us with your credit card details when you sign up for the trial account.

What other customer support tools does ProProfs offer?

ProProfs offers everything you need to provide 360° customer support including a Help Desk for ticketing, Knowledge Base for self-service, Survey for measuring customer delight, and the world’s easiest CRM to create everlasting customer relationships. Explore all the ProProfs products / solutions here.

Trusted by

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