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You've Got Questions. We've Got Answers.
Who is an operator?
An Operator is a person who interacts with the website visitors using Live Chat.
How quickly can I support after signup?
Setting up chat is really easy with ProProfs. We walk you through it as soon as you sign up. Simply embed the Live Chat to your website and you’re good to go!
Is the chat window customizable?
Yes, the chat window can be customized thoroughly according to your needs. You can add your custom logo, change the theme, play with colors, and change the text on your chat window.
How does the 15-days money-back guarantee work?
Our 15-days money-back guarantee means in case you cancel your subscription within 15 days of signing up, you will not be charged anything as well as you’ll get your money back. We do not want your money unless you are truly happy with our product.
What types of payment methods do you accept?
Currently, we accept Visa, MasterCard, Discover, and American Express. We do not accept PayPal. For purchases over $3000, we can accept check payments with an additional processing fee of $100. Please contact [email protected] if you are interested.
How many domains can I support after signing up?
We have three plans that you can choose from - Essentials, Premium and Business. You can add Chat to only one domain in Essentials plan while the Business plan offers an unlimited number of domains.
What are the limitations of the trial period?
No, there are no limitations. You can try the Essentials and Premium plans for a 15-day trial period with full-feature support.
What happens when my operators are offline?
You control what your visitors see when your chat operators are offline. When all your chat operators are offline, you can either choose to hide chat completely or provide your visitors with the option to leave an offline message.
Can I change my plan anytime?
Absolutely! You can switch between the Essentials, Premium and Business plans anytime you want, even in the middle of your billing cycle and your remaining bill is adjusted accordingly.
How do I cancel my plan?
It's simple. Just email us at [email protected].
Do I need to give my credit card details while signing up for the trial?
No, you do not need to provide us with your credit card details when you sign up for the trial account.
