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Live Chat Software for Healthcare Service Providers

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FREE. All Features. FOREVER!

Try our Forever FREE Live Chat Software for Healthcare Service with all premium features!
Ideal for startups & small websites.
free forever
Get started with customer conversation with our single operator plan for free.
  • All Features
  • No Limits
  • Single Operator
Ideal for enterprises.
per operator/month
Empower your support & sales teams to delight customers.
  • All Features
  • No Limits
  • 2 or More Operators
    For 5+ operators Talk to Us

Got questions? Schedule a demo and get all your questions answered.

Help Your Customers Faster

Resolve queries using real-time live chat for healthcare

Easily manage client communication with this simple to use healthcare live chat. Agents can chat with multiple clients and patients at the same time, resolving their inquiries faster. The chat software allows you to identify clients location, understand their requirements like making an appointment or scheduling lab tests, coordinate billing and payment, refill prescriptions, insurance-related information, referrals and more. Quickly resolve incoming chats on frequently asked questions like pricing, scheduling an appointment and more by using canned responses.

Live chat for healthcare

Customize Your Chat Window

Custom design your chat window that aligns with website theme

Easily change the theme of your chat window that aligns with your existing healthcare website. Pick your own color, font and agent’s headshot to create a more personalized look of your live chat window. Upload your healthcare facility’s logo to make chat look more credible and integral to the website. Use chat greetings to customize the welcome message that fits different customers like patients, pharmaceutical agencies, healthcare shoppers and more.

  • tick ProProfs chat tick Personalize live chat window
  • tick ProProfs chat tick Add branding, logo and color schemes
  • tick ProProfs chat tick Customize chat greetings

Engage Visitors With Proactive Popups

Prompt targeted messages through popups

Send prompt targeted messages, in the form of triggers and alerts, to your patients navigating through your website to ensure maximum conversion. Highlight information that interests customers using proactive chat pop-ups. Offer quick help to the patients who are stuck on every page where they feel stuck.

  • tick ProProfs chat tick Triggers and alerts
  • tick ProProfs chat tick Proactive popups
  • tick ProProfs chat tick Ensure more conversion points
health care live chat
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100+ Settings and Integrations

Handle confidential information using security features
live chat solution

Over 100+ setting, preferences and smart configurations help you monitor website visitors, track operator performance, set-up department-based chat routing, customize languages and more to make customer support experience more delightful. Live chat integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and more. Secure all confidential and time sensitive patient-specific health details like lab reports and more using roles and permission security feature

  • tick ProProfs chat tick 100+ settings and smart configurations
  • tick ProProfs chat tick High-end security features like roles and permissions
  • tick ProProfs chat tick 50+ Integrations like CRM, CMS, e-commerce and more

Insightful Reports & Analytics

Gain useful insights into operators performance & their improvement areas

Use insightful reports and analytics to get the best insights on your chat operators performance. Measure customer experience through chat ratings given by healthcare website users. Know every important metric like how are operators performing, their login hours, website traffic and more to make the necessary improvements.

  • tick ProProfs chat tick Monitor visitors engagement
  • tick ProProfs chat tick Review operator performance
  • tick ProProfs chat tick Track chat ratings


  • Anything that helps us communicate better with our customers improves our revenue.
    Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
    Charlie Hueni
    Charlie Hueni,

    Vice President, Purchasing & Sales, HorseSaddleShop

  • With ProProfs Chat, we can communicate with overseas clients who cannot call us.
    One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
    Mitchell Bank
    Mitchell Bank,

    Founder, MilitaryCruiseDeals

  • With live chat, our guests know that we are accessible and will take care of their needs.
    Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
    Carol Tiffany
    Carol Tiffany,

    Owner, Lazy Cloud

Try it FreeGet a Demo

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

Get Free Healthcare Live Chat Software

Book appointments, manage prescription billing cycles & more with ProProfs Chat
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