Easily manage client communication with this simple to use healthcare live chat. Agents can chat with multiple clients and patients at the same time, resolving their inquiries faster. The chat software allows you to identify clients location, understand their requirements like making an appointment or scheduling lab tests, coordinate billing and payment, refill prescriptions, insurance-related information, referrals and more. Quickly resolve incoming chats on frequently asked questions like pricing, scheduling an appointment and more by using canned responses.
Easily change the theme of your chat window that aligns with your existing healthcare website. Pick your own color, font and agent’s headshot to create a more personalized look of your live chat window. Upload your healthcare facility’s logo to make chat look more credible and integral to the website. Use chat greetings to customize the welcome message that fits different customers like patients, pharmaceutical agencies, healthcare shoppers and more.
Send prompt targeted messages, in the form of triggers and alerts, to your patients navigating through your website to ensure maximum conversion. Highlight information that interests customers using proactive chat pop-ups. Offer quick help to the patients who are stuck on every page where they feel stuck.
Over 100+ setting, preferences and smart configurations help you monitor website visitors, track operator performance, set-up department-based chat routing, customize languages and more to make customer support experience more delightful. Live chat integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and more. Secure all confidential and time sensitive patient-specific health details like lab reports and more using roles and permission security feature
Use insightful reports and analytics to get the best insights on your chat operators performance. Measure customer experience through chat ratings given by healthcare website users. Know every important metric like how are operators performing, their login hours, website traffic and more to make the necessary improvements.
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud