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Online Chat Software for Education Service Providers

Offer instant help to parents & students

Real-time information
Engage visitors with popups
Manage multiple chat sessions
Use a surveys to gather feedback

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Assist Applicants With Admission Details

Give quick advice to students with canned responses & file share

As an educational entity, it is important to answer frequent questions. Answers to these questions can easily result in confirmed admissions. Monitor user activity and engage at the right time to reduce bouncebacks. Use live support chat to:

Share canned responses
Push help articles
Share files and documents
Monitor activities
Engage at the right time

Assist applicants with admission details

Build a Fluid Relationship With Students & Parents

Use live chat across departments to simplify communication

Build fluid relationship with students & parents

Parents and students may want to chat to know about fees, assignment submissions & more. So, having live chat for your education website can help visitors interact with different departments & also, simplify your operations.

Provide relevant information
Engage with people
Enroll profiles directly in CRM
Use chat transcripts
Use push URLs to guide with payments

Reach Out to Your Global Learners

Stay connected even when your chat is offline

Even when your operators are offline, you can still provide options for asking questions to visitors. If you have international applicants, then this can easily benefit students from different time zones to get their answers.

Use offline message forms
Chat in any language
Use chat transcripts
Categorize department options to classify queries

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Save on Employee Hiring & Reduce Discrepancies

Manage multiple chats, review chat history & transfer chats instantly

The best way for organizations to reduce expenses is by employing a limited staff. Live chat service is cost-effective and requires fewer team members as compared to a call support method.

Handle multiple chats in real time
Use chat transcripts
Easily transfer chats
Avoid call queues

Resolve Queries Anytime Anywhere

Access live chat on any mobile device to assist visitors

Accessibility on a mobile device can really ease operations. Today, it is important to have a mobile-friendly approach so that visitors can easily find information using their phones and also chat to resolve issues.

Offer assistance on mobile devices
Monitor operator activities
Transfer chats & save chat transcripts
Monitor visitor locations, browsers & more

Testimonials

"Anything that helps us communicate better with our customers improves our revenue."

Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.

Charlie Hueni,

Vice President, Purchasing & Sales, HorseSaddleShop
"With ProProfs Chat, we can communicate with overseas clients who cannot call us."

One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.

Mitchell Bank,

Founder, MilitaryCruiseDeals
"With live chat, our guests know that we are accessible and will take care of their needs."

Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.

Carol Tiffany,

Owner, Lazy Cloud