As an educational entity, it is important to answer frequent questions. Answers to these questions can easily result in confirmed admissions. Monitor user activity and engage at the right time to reduce bouncebacks. Use live support chat to:
Parents and students may want to chat to know about fees, assignment submissions & more. So, having live chat for your education website can help visitors interact with different departments & also, simplify your operations.
Even when your operators are offline, you can still provide options for asking questions to visitors. If you have international applicants, then this can easily benefit students from different time zones to get their answers.
The best way for organizations to reduce expenses is by employing a limited staff. Live chat service is cost-effective and requires fewer team members as compared to a call support method.
Accessibility on a mobile device can really ease operations. Today, it is important to have a mobile-friendly approach so that visitors can easily find information using their phones and also chat to resolve issues.
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud