Develop custom chatbots that offer instant responses to test drive inquiries. These chatbots, powered by artificial intelligence, can ask appropriate questions to assess leads and collect essential details like preferred dates, times, and vehicle preferences. They can then access a database of available test drive slots and present potential customers with options to schedule appointments. What’s more? The chatbots can send confirmations and reminders to minimize no-shows.
Enable automated responses to customer queries using ProProfs Chat. Use the automotive chat software to handle multiple chats at the same time with AI. Handle queries related to automotive part versions, makes and models, billing, discounts, etc., and delight customers with instant responses. Track visitors' locations and navigate their browsing patterns to understand their requirements better before initiating a conversation.
ProProfs Live Chat helps automotive businesses boost sales by providing instant support, tracking browsing behavior to provide personalized recommendations, and enabling proactive engagement. Additionally, the software can contribute to increased customer satisfaction by streamlining the sales process, offering convenient appointment scheduling, and providing ongoing support and after-sales service.
Track various metrics such as response time, resolution time, and customer satisfaction ratings to identify areas in need of improvement. Analyze chat transcripts and customer feedback to unocver patterns, common issues, and preferences. Regular analysis can help improve the overall performance of your automotive business by enabling you to optimize responses and provide a better customer experience.
Unlike phone support, an automotive live chat tool allows you to handle multiple customer conversations simultaneously. Make it easier for chat operators to offer real-time assistance and simplify your customer service process.
Do you have a festival season around the corner? Share special offers with website visitors using proactive announcements. Let customers learn about vehicles with in-depth and engaging product tours.
With live chat software, you can collect all the relevant prospect information, such as their name, email address, or mobile number. Store all lead information in your favorite CRM and follow up with prospects when necessary.
Automotive companies receive thousands of queries related to vehicle availability, price, or specifications. Automate your support in no time with ready-to-use chatbot templates and stay available for customers 24x7.
ProProfs Chat helps you customize the look and position of your chat widget to deliver delightful experiences. Allow operators to access the chat history and view what customers are typing in real-time to offer a more personalized experience.
Gain insights into your chat operators' performance and see where you need to improve. With live chat for auto dealers, you can track key performance metrics such as total chats, missed chats, average chat duration, response time, and more.
Customize our chat software for the automotive industry with 100+ settings and preferences to match your website's visual appeal. Access chat transcripts to gain context or download it to use for training new operators. Boost marketing and customer service efforts with powerful integration options like MS Dynamics, Salesforce, Zendesk, WordPress, Joomla, Magento, and more.
Automatically route chats to the right agent and never miss a conversation again.
Set up canned responses for common requests and handle multiple chats simultaneously.
Create powerful chatbots to capture leads and support customers 24x7.
Proactively invite customers to chat based on their time on your website.
Monitor and improve the customer experience with post-chat surveys.
View customer chats and respond to them on the go with our dedicated mobile apps.
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud