Train AI on your website, help center, files, and FAQs, then test it before going live
Your AI agent reads the conversation, pulls from trained data, and answers with the source cited
AI agents complete tasks like updating orders, scheduling meetings, or sending notifications, right from the chat
AI reveals whether a customer is angry, confused, or happy, so your team knows when to step in
AI scores every conversation's churn risk, so your team knows exactly who needs urgent attention
AI auto-generates a summary of what the customer raised and how it was resolved, after every chat
Get a live view of satisfaction scores, top issues, and where your AI agent falls short
Build AI-powered Customer Service Agent to offer 24x7 support, auto-book appointments & generate leads.
Predefined messages reduce response time
Store conversations with customers as transcripts
Add tags to chat transcripts for quick filtering
Send images, docs, and links during a chat session
Know if the customer has read the response
Get notified of incoming chats
Share chat sessions with other operators in real-time
View customer details during an ongoing chat
Reduce tickets by up to 80% with knowledge base
Monitor ongoing chats and train new operators accordingly
Meet SLA requirements with time limits and deadlines
Capture customer details before the chat begins
Add live chat to your website and provide instant, real-time support to your customers.
Leverage Chat SDK to add live chat to your Android and iOS apps for on-the-go customer support.
Connect with customers via their favorite social media platforms for seamless and convenient support.
Offer visual help by allowing customers to share their screens with support agents for guided assistance.
Share live chat links on social media or in your email signature for secure, private customer connections.
Bring all customer support tickets in a shared inbox and track them closely from start to finish.
Resolve issues faster by engaging in real-time audio and video conversations with your customers.
Provide support through SMS, allowing customers to reach you from their mobile phones with ease.
Track your customer’s journey from start to finish
Track behavior through pages browsed & timespent
Schedule call backs for customers when chat is offline
Set up automated greetings based on visitor behavior
Personalize chat greetings for each operator persona
Announce sales, discounts, upcoming updates
Route visitors to the correct department
Grab visitor attention with chat buttons
Create engaging pop-up chat invitations
Enable operators & customers to chat in their preferred language
Set an inactivity timeout and maintain compliance
Add your company logo
Grab visitors’ attention
Customize the colors of your chat window
Remove ‘Powered by ProProfs” from the chat window
Provide chat support in 70+ languages
Manage all chats for multiple domains in one place
Let visitors initiate a chat in a separate window
Let visitors know where they are in the support queue
Offer customers an easy way to reach out for help
Monitor chat operators closely and view reports
Get a summary of key stats including chats received, responded, missed, and rated
Review the overall rating, individual operator rating, and operator performance
Hourly chat reports for efficient staffing allocation
Monitor operator efficiency - track login hours, active days, and more
Download reports as a CSV file and review later
Exchange reports with any third-party application
Send pre-chat form contact details to your third-party integrations using API
Capture customer pain-points and auto-push to your integrated systems using API
Send customer conversations to your favorite CRM or help desk via API
Integrate with Salesforce, Microsoft Dynamics 365, Zoho, Sugar CRM, Highrise, and more
Connect live chat with MailChimp, iContact, ActiveCampaign, GetResponse, and more
Integrate with Zendesk, Salesforce Desk, ProProfs Help Desk and never miss a support opportunity
Track qualified leads and monitor your lead goals with Google Analytics integration
Allow admins to supervise chats and intervene
Review chat transcripts & performance with reports
Manage chats and operators using departments
Define responsibilities for admins and operators and restrict dashboard views
Limit how many chats an operator can manage at one limit
Allow visitors to choose their preferred operator when initiating a chat
Operators can collaborate for faster resolution
Capture visitor feedback immediately after a chat ends
Encourage visitors to rate chat operator performance
Block IP addresses and spam
Allow admins to control operator view
Restore accidental deletion of data
Simplify operator authentication process with single sign-on
Missed chats or messages auto-convert into tickets
Provide 24*7 self-help to customers with help articles covering FAQs
Gather customer feedback with professionally built surveys
100+ professionally built courses & assessments to train and test operators
