Predefined messages reduce response time
Customer Support
Respond to customers quickly with canned messages. Get notified of incoming chats, share files, and add tags to filter chats easily.
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Offer 24x7 support, auto-book appointments & generate leads
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Store conversations with customers as transcripts
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Add tags to chat transcripts for quick filtering
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Send images, docs, and links during a chat session
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Know if the customer has read the response
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Get notified of incoming chats
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Share chat sessions with other operators in real-time
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View customer details during an ongoing chat
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Reduce tickets by up to 80% with knowledge base
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Monitor ongoing chats and train new operators accordingly
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Meet SLA requirements with time limits and deadlines
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Capture customer details before the chat begins