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How to Use Live Chat Software for Lead Generation

Do you often worry and feel confused about why you aren’t getting leads for your business? Well, this is something that can happen to a lot of business owners, even those who’ve been in the market for a decade or more. To generate more leads is a challenge for many, but only a few overcome...

10 Best LiveAgent Alternatives to Enhance Customer Support [2023]

LiveAgent is a popular help desk software that offers live chat, email, social media, and phone support. Despite its suite of tools, it may not be the best fit for your business needs. So, if you’re looking for a more affordable, user-friendly, and feature-rich LiveAgent alternative, keep reading. Whether you want to switch from LiveAgent...

ProProfs Free Live Chat Software: Premium Features Now at Zero Cost!

Like a busy marketplace, the internet is full of potential customers who are looking to buy what you sell. But how can you effectively grab their attention amidst the noise? This is where live chat comes in, allowing you to answer questions at the right time and grow your bottom line. But there is a...

365+ Unique Chatbot Names & Top 5 Tips to Create Your Own in 2023

Imagine this: you’ve invested hundreds of dollars in a chatbot, but it’s not getting the attention you expected. You’ve deployed Customer Service Bot, Product Help Bot, and Ticketing Bot at different stages of the customer journey, yet visitors still aren’t engaging. You ask yourself — What’s missing, after all? The answer could lie in your...

Live Chat Support vs. Email Support: A Comparative Analysis

Do you know that in 2022, customer experience quality for many brands declined by more than 19%? It was the highest decline in the past 17 years. Amidst such chaos, businesses are now more concerned than ever about delivering exceptional customer support using different support channels. But the question is, which customer support medium reigns...

10 Best AI Chatbots for Improved Business Efficiency in 2023

What if you could have a 24×7 assistant that can handle all your customer queries, requests, and complaints without any human intervention? What if you could save time, money, and resources while increasing your customer satisfaction and loyalty simultaneously? Sounds like a dream come true, right? Well, it’s not a dream anymore, but a reality...

Best Live Chat for Startups & SMBs: Our Top 17 Picks

Being a startup owner is no walk in the park. The challenges are constant and abundant, from pricey marketing campaigns to worrying about employee salaries. So, how does one offer delightful customer service without going over budget in such turmoil? Well, you’re not alone. Live chat for startups can be the perfect solution you need...

21 Best Free Live Chat Software for Websites in 2023

Overflooded inbox, long hold times, and slow responses. Are these the crickets taking away your peace? We understand how frustrating it can be for businesses to receive continuous customer complaints. But what’s the solution? Free live chat software can help your startup or small business offer delightful support to customers. But does free mean low...

Live Chat for Customer Support: A Complete Beginner’s Guide [2023]

Have your customers ever complained about long wait times while getting their queries resolved? Do they report receiving unsympathetic responses to their inquiries? Happens to the best of us! This is where live chat for customer support comes in – it’s a fast and efficient way to get the help your customers need. But live...

26 Best Customer Engagement Tools to Stay Competitive in 2023

Customer engagement tools enable you to enhance satisfaction and loyalty. Find a detailed comparison of the 26 best tools that can keep your engagement scores high in this blog.

Designing Chatbots for Success: Expert Best Practices & 6 Easy-to-Follow Steps

Chatbots are all the rage these days. The global chatbot market is estimated to grow from 2023’s $5.4 billion to $15.5 billion in 2028. However, do you remember the last time you talked to one of these bots? Was the chatbot able to engage you and solve your questions? Or, did you wish you could...

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