Customer Support

7 Prominent Types of Customer Service Your Business Should Know About

7 Prominent Types of Customer Service Your Business Should Know About

Giving your customers a top-notch service experience is essential if you want your business to grow. However, multiple challenges wait ahead of you that easily hamper both your customers and your experience. This makes it difficult to decide on what type of customer service we should offer to customers. The types of customer service you...
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15 Best AI Chatbot Software in 2021

15 Best AI Chatbot Software in 2021

Did you know that in 2020 organizations reported a reduction of up to 70% in call, chat, and/or email inquiries after implementing a chatbot or virtual customer assistant? This clearly indicates that chatbot software has taken the customer service and support industry by storm. And why not?  With the help of chatbots, businesses have streamlined...
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How to Leverage Live Chat for Marketing

How to Leverage Live Chat for Marketing

If 83% of live chatters had a great experience with an online brand in 2018, then you’ll surely experience this number to grow in the coming years! These numbers are indicative of how people landing on your website enjoy interacting with your business via live chat. Given how live chat has grown in terms of...
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A Step-by-Step Guide to Outsourcing Live Chat Services

A Step-by-Step Guide to Outsourcing Live Chat Services

When was the last time you heard your customers, during an ongoing chat, saying, “Hey, that was pretty fast. Thank you for a quick turnaround.” or “Wow, you guys were so quick to respond.”? If it’s been long since a customer reacted that way, then perhaps you need to dig deeper into the quality and...
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11 Best Live Chat Software Solutions to Consider in 2021

11 Best Live Chat Software Solutions to Consider in 2021

Are you looking for the best live chat software for your business website? Live chat solutions are becoming an essential sales and support tool for online businesses as they enable them to capture leads and convert them in real-time. Forrester claims a 24% rise in chat usage; still, many businesses are yet to implement live...
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How to Install Live Chat App to Shopify Store

How to Install Live Chat App to Shopify Store

If you own an eCommerce store at Shopify, there’s no need to explain why it is one of the popular platforms among 87% of the merchants.  However, creating an online business website on Shopify alone won’t help you get the conversions for your eCommerce store. You need to get a live chat onboard. Live chat...
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A Quick Guide to Set Up Proactive Live Chat

A Quick Guide to Set Up Proactive Live Chat

Proactive live chat is turning out to be a boon for companies who’ve faced customer backlash for not providing instant support and problem resolution. With the ability to reach the customers first before they find out the issue themselves through proactive customer service, businesses have successfully gained benefits such as: Improved customer retention Increased customer...
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A Quick Guide on What is a Chatbot & How it Works

A Quick Guide on What is a Chatbot & How it Works

We’ve come way ahead of the time when what is a chatbot was the talk of the town.  It is one of the most effectively used customer service platforms to delight customers while equipping your reps to handle more than usual. Whether it is to get information on order tracking or simply raise a support...
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How to Create & Optimize Customer Support Funnel

How to Create & Optimize Customer Support Funnel

We’ve all heard about the sales funnel and how a lead converts into a customer. But there’s another funnel that can help businesses achieve their goals – the customer support funnel. A well-defined customer support funnel strategy is different from the original sales funnel that we all know of so far. Rather than tracking the...
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How to Use Social Media for Delightful Customer Service

How to Use Social Media for Delightful Customer Service

Using social media for customer service is a growing trend in all industries as it offers an unprecedented way to connect with your customers, get involved in conversations, and provide efficient and effective customer support. Customers love being able to reach out to brands on the platforms they’re already using. The convenience of not having...
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