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Live Chat Window Customization

Make chat window an integral part of your website using live chat customization

  • Powerful chat window features
  • Add your own branding
  • Provide multilingual chat support
  • Customize chat greetings
  • Customize operator profile
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Powerful Chat Window Features

Customize chat settings to create seamless support experience

Create a seamless support experience for your site visitors with ProProfs Chat and its 100+ powerful settings options. Change the shape and style of your chat icon to help it blend well with the theme of your website. You can also enable emoticons in chat window settings to make the conversation more engaging for your site visitors. Also, allow your operators and site visitors to share files during a live chat. The software settings allow you to send a chat transcript automatically to operators once a session ends.

  • Customize chat icon
  • Enable emoticons
  • File upload
  • Email visitor transcripts to operators

Add Your Own Branding

Brand your chat window with simple CSS customization options

customize live chat

ProProfs Chat helps you brand your live chat with easy to implement white label settings options. You can hide the Powered by ProProfs label with simple CSS customization options. The tool allows you to change the chat window design by providing various color and font options. With ProProfs chat software, you can make sure that your brand logo is visible in the chat window. Also, you have the option to either embed the chat on your website or launch it as a separate window to further enhance the support experience.

  • White labelling
  • Change color, font (CSS Customization)
  • Add your company logo
  • Separate chat window

Provide Multilingual Chat Support

Keep visitors delighted by providing support in their native language

Boost visitor delight by providing support in their native language with ProProfs Chat. The website chat software helps you reach out to your visitors in more than 70 languages. Switching from one language to another has never been this easy. All you have to do is visit the language settings, click the drop down option and choose the language that your operators will be using while providing support to your site visitors. The tool also allows you to customize languages based on the visitor’s location.

  • Translates into 70+ languages
  • Allow users to chat in native language
  • Easy language customization
  • Customize languages based on locations
chat window design
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Customize Chat Greetings

Send customized messages based on visitor behavior

chat box image

Easily customize and send targeted messages to visitors with chat greetings. You can create different greetings for different pages or situations that help visitors further engage with your services. ProProfs Chat Software also allows you to customize the timing for greetings window that can be set based on the time they spend on your website. Make sure that no visitor goes unattended by setting conditions like sending greetings to visitors in case the operator isn’t online. The live chat customization settings also allows you to set frequency for chat greetings for all your visitors.

  • Create customized greetings
  • Customize the timing for greetings window
  • Allow greetings as per operator’s status
  • Change greeting frequency

Customize Operator Profile

Customize your operator’s profile for personalized support

Easily customize every operator’s profile to ensure that visitors get access to personalized support. While adding an operator to your support team, you can give them the admin status or let them be a part of the team. The tool also allows you to set a different welcome message for a chat operator when they are online and start a chat with the visitor. You also get to enable callback support for some operators while some can only provide help to visitors online. ProProfs Chat also helps you to set the chat limit for every operator you have in team according to their capacity.

  • Provide admin rights
  • Set chat limit
  • Change welcome message for every operator
  • Enable operators to provide callback support
live chat customization


  • "Anything that helps us communicate better with our customers improves our revenue."
    Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
    Charlie Hueni
    Charlie Hueni,

    Vice President, Purchasing & Sales, HorseSaddleShop

  • "With ProProfs Chat, we can communicate with overseas clients who cannot call us."
    One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
    Mitchell Bank
    Mitchell Bank,

    Founder, MilitaryCruiseDeals

  • "With live chat, our guests know that we are accessible and will take care of their needs."
    Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
    Carol Tiffany
    Carol Tiffany,

    Owner, Lazy Cloud

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius
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