Powerful Chat Window Features

Customize chat settings to create seamless support experience

Create a seamless support experience for your site visitors with ProProfs Chat and its 100+ powerful settings options. Change the shape and style of your chat icon to help it blend well with the theme of your website. You can also enable emoticons in chat window settings to make the conversation more engaging for your site visitors. Also, allow your operators and site visitors to share files during a live chat. The software settings allow you to send a chat transcript automatically to operators once a session ends.

  • Customize chat icon
  • Enable emoticons
  • File upload
  • Email visitor transcripts to operators

Add Your Own Branding

Brand your chat window with simple CSS customization options

customize live chat

ProProfs Chat helps you brand your live chat with easy to implement white label settings options. You can hide the Powered by ProProfs label with simple CSS customization options. The tool allows you to change the chat window design by providing various color and font options. With ProProfs chat software, you can make sure that your brand logo is visible in the chat window. Also, you have the option to either embed the chat on your website or launch it as a separate window to further enhance the support experience.

  • White labelling
  • Change color, font (CSS Customization)
  • Add your company logo
  • Separate chat window

Provide Multilingual Chat Support

Keep visitors delighted by providing support in their native language

chat window design

Boost visitor delight by providing support in their native language with ProProfs Chat. The website chat software helps you reach out to your visitors in more than 70 languages. Switching from one language to another has never been this easy. All you have to do is visit the language settings, click the drop down option and choose the language that your operators will be using while providing support to your site visitors. The tool also allows you to customize languages based on the visitor’s location.

  • Translates into 70+ languages
  • Allow users to chat in native language
  • Easy language customization
  • Customize languages based on locations

Customize Chat Greetings

Send customized messages based on visitor behavior

chat box image

Easily customize and send targeted messages to visitors with chat greetings. You can create different greetings for different pages or situations that help visitors further engage with your services. ProProfs Chat Software also allows you to customize the timing for greetings window that can be set based on the time they spend on your website. Make sure that no visitor goes unattended by setting conditions like sending greetings to visitors in case the operator isn’t online. The live chat customization settings also allows you to set frequency for chat greetings for all your visitors.

  • Create customized greetings
  • Customize the timing for greetings window
  • Allow greetings as per operator’s status
  • Change greeting frequency

Customize Operator Profile

Customize your operator’s profile for personalized support

live chat customization

Easily customize every operator’s profile to ensure that visitors get access to personalized support. While adding an operator to your support team, you can give them the admin status or let them be a part of the team. The tool also allows you to set a different welcome message for a chat operator when they are online and start a chat with the visitor. You also get to enable callback support for some operators while some can only provide help to visitors online. ProProfs Chat also helps you to set the chat limit for every operator you have in team according to their capacity.

  • Provide admin rights
  • Set chat limit
  • Change welcome message for every operator
  • Enable operators to provide callback support


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius
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