Simply manage multiple client communication with canned responses and improve response time with ProProfs enterprise chat solution. This software helps your support operators chat with multiple clients at the same time, helping to resolve all their queries faster. With the ability to track your customer’s location, understanding where they got stuck at your website or where they need help to know your services better becomes simple and initiating a chat with a personalized message assists you to convert those leads into customers.
Easily track every chat operator’s performance and review group reports with ProProfs Chat. Understanding the need for an enterprise business, the software allows you to monitor metrics like total chats, overall rating, chats missed and tickets received using an insightful supervisor dashboard. Besides this, the enterprise chat solution assists you to monitor every operator and track their last login and current status.
Get hold of powerful customization features that complement your unique brand and help you personalize interactions at scale. With ProProfs Chat, you can customize your chat window, pre-chat forms, customer greetings, notifications, and more. Develop powerful chatbots to boost lead generation and assist customers 24x7. Supercharge your workflows and bring all your data to one place with over 200+ integrations.
ProProfs Chat and Help Desk come together to help you manage everything from long email queues to missed chats. Automatically convert chat queries and offline messages into tickets and track their progress until resolution. Allow support agents to view the entire chat transcript to gain context and offer the best solution. Prioritize chat issues or complaints that demand immediate attention and delight your customers.
The powerful combination of ProProfs Chat and Knowledge Base can help you improve the self-service experience. You can allow customers to access the knowledge base from within the chat window and reduce your ticket volume. Give visitors the freedom to connect with a chat operator if their question is still unanswered. Share links to FAQ pages, help articles, guides, video tutorials, or other self-service content.
Leverage intelligent chat distribution to never miss an important chat request again. When an agent is unavailable, you can set a timer to automatically transfer the chat to the next available operator. Allow visitors to rate their interaction by sharing an automated survey right after the chat session. Set business hours for different days of the week and accept chats only when your team is available.
Monitoring every chat operator's performance in an enterprise can be a hassle but not with ProProfs Chat. With the enterprise live chat software, you can view all chat statistics with visual graphs that further simplifies your job to audit every chat operators performance easily. To help your operators improve in future chats and help your customers receive a delightful support experience, you can review chat transcripts.
With detailed insightful reports, track metrics like chat ratings, missed chats, operator login periods, average chat duration, idle time, and more. You can also track the number of visitors your operators engaged with and how visitors responded to the support received through daily chat transcripts.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services