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Instant Answers to Multiple Questions

Handle multiple customers and incoming questions faster

enterprise chat solution

Simply manage multiple client communication with canned responses and improve response time with ProProfs enterprise chat solution. This software helps your support operators chat with multiple clients at the same time, helping to resolve all their queries faster. With the ability to track your customer’s location, understanding where they got stuck at your website or where they need help to know your services better becomes simple and initiating a chat with a personalized message assists you to convert those leads into customers.

Monitor Chat Operators Closely

Get access to individual/group reports with supervisor dashboard

Track chat operators performance

Easily track every chat operator’s performance and review group reports with ProProfs Chat. Understanding the need for an enterprise business, the software allows you to monitor metrics like total chats, overall rating, chats missed and tickets received using an insightful supervisor dashboard. Besides this, the enterprise chat solution assists you to monitor every operator and track their last login and current status.

Custom Chatbot & Workflow

Deliver your ideal experience with full customization

Get hold of powerful customization features that complement your unique brand and help you personalize interactions at scale. With ProProfs Chat, you can customize your chat window, pre-chat forms, customer greetings, notifications, and more. Develop powerful chatbots to boost lead generation and assist customers 24x7. Supercharge your workflows and bring all your data to one place with over 200+ integrations.

  • Customized to your brand
  • Request a custom chatbot
  • 200+ integrations

Never Miss a Response With ProProfs Help Desk

Deliver an integrated customer service experience

Never Miss a Response With ProProfs Help Desk

ProProfs Chat and Help Desk come together to help you manage everything from long email queues to missed chats. Automatically convert chat queries and offline messages into tickets and track their progress until resolution. Allow support agents to view the entire chat transcript to gain context and offer the best solution. Prioritize chat issues or complaints that demand immediate attention and delight your customers.

  • Convert chats to tickets
  • View chat transcripts
  • Prioritize urgent issues

Scale Support With Knowledge Base

Provide instant help 24/7 with help articles inside the chat window

The powerful combination of ProProfs Chat and Knowledge Base can help you improve the self-service experience. You can allow customers to access the knowledge base from within the chat window and reduce your ticket volume. Give visitors the freedom to connect with a chat operator if their question is still unanswered. Share links to FAQ pages, help articles, guides, video tutorials, or other self-service content.

  • Reduce your ticket volume
  • Connect with an operator for further assistance
  • Share FAQs, articles, or videos

Supervise Your Chat Team from Anywhere

Gain complete control over how your operators work

Supervise Your Chat Team from Anywhere

Leverage intelligent chat distribution to never miss an important chat request again. When an agent is unavailable, you can set a timer to automatically transfer the chat to the next available operator. Allow visitors to rate their interaction by sharing an automated survey right after the chat session. Set business hours for different days of the week and accept chats only when your team is available.

  • Intelligent chat transfers
  • Monitor chat ratings
  • Configure business hours

Audit and Review Chat Statistics & Operators Performance

Monitor every operators performance better with visual graphs

Monitoring every chat operator's performance in an enterprise can be a hassle but not with ProProfs Chat. With the enterprise live chat software, you can view all chat statistics with visual graphs that further simplifies your job to audit every chat operators performance easily. To help your operators improve in future chats and help your customers receive a delightful support experience, you can review chat transcripts.

  • Review chat transcripts
  • Audit chat operators performance
  • View chat statistics with visual graphs

Access Insightful Enterprise Reports

Get on demand reports and track operator activities

enterprise live chat software

With detailed insightful reports, track metrics like chat ratings, missed chats, operator login periods, average chat duration, idle time, and more. You can also track the number of visitors your operators engaged with and how visitors responded to the support received through daily chat transcripts.

  • Monitor chat response time
  • Get detailed reports on-demand
  • Track 50+ metrics
  • Monitor visitor engagement

Enjoy a Seamless Experience with 100+ Settings

Manage customer information using powerful security settings

live chat for enterprise
  • Manage roles and permissions
  • Enjoy 50+ robust integration options
  • 100+ Settings for delight customer experience

Join Millions of Delighted Customers

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Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

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