AI-Powered Live Chat Software for Websites & Mobile Apps

Real-Life Customer Success Stories

“ProProfs enables us to quickly respond to customers and improves our revenue”

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“With live chat, our guests know that we are accessible and will take care of their needs.”

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“After adding ProProfs Chat, I saw a significant reduction in phone calls and email inquiries.”

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“ProProfs Chat increased our online sales.”

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“ProProfs has been very responsive in helping us set up 24x7 live chat support”

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“With ProProfs Chat, we can communicate with overseas clients who cannot call us.”

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Delight Visitors With Instant Help

Resolve issues faster using live chat support software

Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help.

Easily transfer chats
Answer faster with canned responses
Anticipate customer questions
Add self-help articles

Easily transfer chats

Answer faster with canned responses

Anticipate customer questions

Add self-help articles

See how knowledge base & chat integration reduces tickets up to 80%

Engage Your Customers Proactively

Make product announcements & send personalized greetings to encourage engagement with live chat software

Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website.

Set chat invitation pop-up
Set individual operator greetings
Add announcement
Send personalized greetings

Set chat invitation pop-up

Set individual operator greetings

Add announcement

Send personalized greetings

See how Chat invitation popups boost visitor engagement instantly

Close Sales Faster

Initiate conversations & identify new sales opportunities

Install our online live chat solution to monitor visitors on key pages to personalize their journey with your brand. Configure chat routing rules in pre-chat form to automatically connect visitors to right departments. Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.

Monitor visitors on key pages
Set chat routing conditions

Capture visitor details with pre-chat form
Store leads in your favorite CRM

Learn More About Live Chat Lead Generation

AI Agent & Workflows—Trained on Your Own Data

Build powerful AI Agent that speak your language!

Advanced AI Agent training

Easily train your AI Agent using your website or help center URL or uploaded files. Our AI automatically scans the data and organizes your content within seconds.
AI-assisted, accurate answers

The trained AI bot responds with precise, context-aware answers. Every conversation feels helpful, consistent, and on point—every time.
AI article recommendations

AI Agent can suggest the most relevant knowledge base articles during chats—reducing agent effort and ticket volume.

Advanced AI Agent training

Easily train your AI Agent using your website or help center URL or uploaded files. Our AI automatically scans the data and organizes your content within seconds.

AI-assisted, accurate answers

The trained AI bot responds with precise, context-aware answers. Every conversation feels helpful, consistent, and on point—every time.

AI article recommendations

AI Agent can suggest the most relevant knowledge base articles during chats—reducing agent effort and ticket volume.

Learn More About ProProfs AI Agent

Delightful Reports & Analytics

Measure customer happiness, operator performance, & identify issues before they surface

Track unlimited chat data with access to in-depth reports and analytics with our live chat customer service software. Using our customer service platform, admins can access the supervisor dashboard to monitor individual operator performance and customer ratings. Analyze summary reports to track total chats, rated chats, missed chats, response time and more. Integrate Google Analytics with live chat software to monitor leads goal data and website traffic.

Access supervisor dashboard
Monitor summary report

Track customer ratings
Check operator performance reports

Learn More About Live Chat Reports & Analytics

100+ Integrations for Business Growth

Achieve your customer service goals by connecting to your favorite apps

ProProfs Chat plays seamlessly with others. With 100+ integrations, you can connect with your favorite CRM tools like Zoho and Salesforce to get deeper insights into your customers’ needs. Boost online sales by adding live chat to leading e-commerce platforms like Magento and Shopify. Build interactive websites by integrating chat functionality into CMS platforms like WordPress or Drupal.

Connect with popular CRM tools
Add chat to your eCommerce platform
Integrate with CMS platforms

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Frequently Asked Questions

Can I collect visitor information before the chat begins?

Yes! You can use a customizable pre-chat form to capture details like name, email, and issue type. This helps you personalize conversations, qualify leads from the very start, and maximize the potential of your live chat software for your website.

Can I customize the chat window and remove the ProProfs branding?

Yes. You can fully customize your chat window, upload your logo, change colors, set personalized greetings, and even white-label the live chat for the website by removing “Powered by ProProfs.”

What happens when I’m offline or miss a chat?

When you're not available, visitors can leave a message that turns into a support ticket. With live help software, you can also use AI Agent and a knowledge base to provide instant answers, so customers get help even when your team is away.

Can I route chats to specific departments or teams?

Yes. With automatic chat routing, your live support chat for the website connects customers to the right department based on their inquiries or selections from your pre-chat form.

Does ProProfs Chat support live video, audio, or screen sharing?

Yes! You can escalate conversations into real-time video or audio calls and even initiate screen sharing for advanced troubleshooting or visual demos using our robust live support software.

Will the AI Agent collect visitor info and pass it to my CRM?

Definitely. Your bot can capture visitor details like email and phone, and automatically push that data into your CRM, help desk, or marketing tools via smart API integrations, enabling seamless live support for website visitors.

Can the bot hand off chats to a human agent when needed?

Yes. If the bot can’t answer a question or senses it’s time for a human touch, it transfers the chat seamlessly to one of your live support chat agents in real time. Learn more about AI Agent

Can I monitor chats and train new operators in real time?

Yes. As a leading business chat software, ProProfs Chat’s advanced reports and analytics help you monitor ongoing chats, guide operators live, and even intervene if needed, making training and quality control effortless.

Can I track performance and get chat feedback?

Absolutely. With post-chat surveys, operator ratings, and advanced analytics offered by our customer support chat software, you’ll get clear insight into what’s working and what needs improvement.

How many agents can I add, and how many chats can they handle?

You can add as many agents as your plan allows, and even set chat limits per agent to maintain quality. With our online chat software, you can scale your team and chat volume as your business grows.

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