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Rated #1 Live Chat Software

Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Leader: Best Customer Chat Software Awards, Crozdesk
Leader: Best Customer Chat Software Awards, Crozdesk
Winner:Top Customer Chat Software 2021
Winner:Top Customer Chat Software 2021
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Top Rated: Live Chat Software, Softwareworld
Top Rated: Live Chat Software, Softwareworld
Top Ranked: Quality Choice Solution, Crozdesk
Top Ranked: Quality Choice Solution, Crozdesk
Winner: Trusted Vendor Awards, Crozdesk
Winner: Trusted Vendor Awards, Crozdesk
Winner: Best Live Chat Software, Limelight
Winner: Best Live Chat Software, Limelight
Winner: Great User Experience Awards, CompareCamp
Winner: Great User Experience Awards, CompareCamp

Delight Visitors With Instant Help

Resolve issues faster using live chat support software

Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help.

  • Easily transfer chats
  • Anticipate customer questions
  • Answer faster with canned responses
  • Add self-help articles

Engage Your Customers Proactively

Make product announcements & send personalized greetings to encourage engagement with live chat software

Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website. Enable your support team to engage potential leads by giving product tours.

  • Set chat invitation pop-up
  • Set individual operator greetings
  • Add announcements
  • Give product tours

Close Sales Faster

Initiate conversations & identify new sales opportunities

Install our online live chat solution to monitor visitors on key pages to personalize their journey with your brand. Configure chat routing rules in pre-chat form to automatically connect visitors to right departments.

Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.

  • Monitor visitors on key pages
  • Set chat routing conditions
  • Capture visitor details with pre-chat form
  • Store leads in your favorite CRM

Chatbots for 24/7 Automation

Easily build chatbots that grow leads & sales, book appointments & automate support

Automate Customer Support 24x7 Chatbot to Automate Support

AI chatbot helps support operators 24x7 & reduces tickets by 35%

Grow Sales & Leads Grow Sales & Leads

Create human-like interactions that build experiences and convert.

Easy to Create & Configure Build Chatbots In Minutes

Make changes to the flow with absolutely no coding skills required.

Delightful Reports & Analytics

Measure customer happiness, operator performance, & identify issues before they surface

Track unlimited chat data with access to in-depth reports and analytics with our live chat customer service software. Using our customer service platform, admins can access the supervisor dashboard to monitor individual operator performance and customer ratings. Analyze summary reports to track total chats, rated chats, missed chats, response time and more. Integrate Google Analytics with live chat software to monitor leads goal data and website traffic.

  • Access supervisor dashboard
  • Monitor summary report
  • Track customer ratings
  • Check operator performance reports

50+ Powerful Integrations

Connect ProProfs Chat software with your favorite apps & meet your customer service goals

ProProfs plays seamlessly with others. Sync our customer service platform with your favorite tools and platforms. With 50+ integrations, we help you add our free live chat software to famous eCommerce and CMS platforms to offer instant support. Create a support bundle with our native apps like ProProfs Knowledge Base, ProProfs Help Desk, ProProfs Survey Maker, and ProProfs Training Maker to improve customer service experience ten-folds.

  • Create your support bundle
  • Update email marketing contact list
  • Add chat to your eCommerce platform
  • Offer instant help at CMS platform

Our Delighted Customers

Here’s what clients think of ProProfs Chat

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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We are making a difference for millions like you

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Get Started - It's Free Get a Demo

Awards & Press

Winner: Best eLearning Software for Employee Training, Hermes Creative Awards
Winner: Best eLearning Software for Employee Training, Hermes Creative Awards
Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Winner: Great User Experience, FinancesOnline.com
Winner: Great User Experience, FinancesOnline.com
Winner: Gold, Brandon Hall Excellence Awards
Winner: Gold, Brandon Hall Excellence Awards
Winner: Best Corporate Training Software, MarCom Awards
Winner: Best Corporate Training Software, MarCom Awards
Ranked: Top 20 Health & Safety Training Companies, Training Industry
Ranked: Top 20 Health & Safety Training Companies, Training Industry
Ranked: Top 20 Learning Management System (LMS) Products, 2020 by Crozdesk
Ranked: Top 20 Learning Management System (LMS) Products, 2020 by Crozdesk
Top 11 Online Training Software for 2020 by Softwareworld
Top 11 Online Training Software for 2020 by Softwareworld
ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

Sign Up for a 15-Day Free ProProfs Chat Trial!

Start delivering support 24x7 & grow your sales by up to 200%

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