• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Delight Visitors With Instant Help

Resolve issues faster by anticipating what a customer is going to type next using live chat support

Our live help software equips you to offer instant, delightful support experience. With live chat, your customer service operators can anticipate what a visitor is going to type next and accordingly transfer chats to other members to reduce resolution time. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help.

  • Easily transfer chats
  • Anticipate customer questions
  • Answer faster with canned responses
  • Add self-help articles

Engage Your Customers Proactively

Make product announcements & send personalized greetings to encourage engagement with live chat tool

Enhance user experience with our proactive live chat service. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify visitors about upcoming products, features, and service updates using our live support system. Enable your support team to engage potential leads by giving product tours.

  • Set chat invitation pop-up
  • Set individual operator greetings
  • Add announcements
  • Give product tours

Close Sales Faster

Identify new sales opportunities & initiate conversations with our live support software

Install online chat software to monitor visitors on key pages and understand their purchase intent to personalize their journey with your brand. Connect visitors to the right department by setting custom chat routing conditions in your pre-chat form. Store them as potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.

  • Monitor visitors on key pages
  • Set chat routing conditions
  • Capture visitor details with pre-chat form
  • Store leads in your favorite CRM platform

Access Delightful Reports & Analytics

Measure customer happiness, operator performance, & identify issues before they surface

Track unlimited chat data with access to in-depth reports and analytics with our customer service chat software. Admins can access the supervisor dashboard to monitor individual operator performance and customer ratings. Analyze summary reports to track total chats, rated chats, missed chats, response time and more. Integrate Google Analytics with live customer support software to monitor leads goal data and website traffic.

  • Access supervisor dashboard
  • Monitor summary report
  • Track customer ratings
  • Check operator performance reports

50+ Powerful Integrations

Connect ProProfs Chat with your favorite apps & meet your customer service goals

ProProfs plays seamlessly with others. Sync our live support chat for website data with your favorite tools and platforms. With 50+ integrations, we help you add our free live chat software to famous eCommerce and CMS platforms to offer instant support. Create a support bundle with our native apps like ProProfs Knowledge Base, ProProfs Help Desk, ProProfs Survey Maker, and ProProfs Training Maker to improve customer service experience ten-folds.

  • Create your support bundle
  • Update email marketing contact list
  • Add chat to your eCommerce platform
  • Offer instant help at CMS platform

We are making a difference for millions like you

Live Chat Customers Live Chat Customers

Live Support Software Features

Add live chat to your website for a smooth support process

  • Simple and Easy Installation Simple & Easy Installation

    No HTML or CSS required. Just copy and paste the code.

  • Anytime, Anywhere Access Anytime, Anywhere Access

    Operators can easily access chat through smartphones, tablets, or laptops.

  • Canned Responses Canned Responses

    Respond to frequently asked questions faster with canned responses.

  • Customize and Brand Customize & Brand

    Brand chat windows with your company logo and customize fonts, colors, and more.

  • Reports and Analytics Reports and Analytics

    Understand customer needs and improve operator performance with insightful reports.

  • Safe and Secure Safe & Secure

    SSL encryption. High uptime & reliability powered by servers hosted with Softlayer (IBM) in USA.

Live Chat Software is Valued Across Industries

Use our chat service to meet support goals

Build a delightful experience for your customers and prospects by adding a live chat software for website. From improving customer service, helping your sales skyrocket to capturing and nurturing leads for your business, live chat for website helps you do it all. Our live chat customer service software is also the ideal platform to provide instant support to customers. Our chat tool allows your operators to customize the support process as per the needs of individual customers.

live chat for customer service Customer Service

Provide personalized and delightful customer service using live chat software for website.

 live chat for sales Sales

Capture more leads and convert them instantly to sales via live chat service for website.

live chat for ecommerce eCommerce

Resolve visitor queries faster at your eCommerce website with online chat software.

Get Started - It's FreeGet a Demo


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Frequently Asked Questions

What is live chat software? How does it work?

Live chat is a powerful instant support tool. Once installed, your website visitors and customers can initiate a chat with you and get instant answers by your support team. When you’re offline, website chat support software records customer questions that operators can attend to when they are back online. You can also track how long a visitor has been on a page, how many times they visited your website, and understand their purchase intent. Here’s a quick guide for you to learn How Does Live Chat Work?

How to choose live chat software

Choosing the live chat tool is easy. Define your requirements and a budget, explore the features of the best live chat software, compare their pricing, and pick a chat tool that best meets your needs and is within budget. Here’s a quick video guide for you to know How to Choose the Best Live Chat Software.

Why ProProfs is the best live chat solution for websites

ProProfs Chat helps you offer instant support to your website visitors. It helps you bridge the communication gap between you and your customers. ProProfs live support software is easy to use, feature-rich, and compatible with major third-party platforms. Watch this video for details and understand How ProProfs is the Best Live Chat Solution for Websites.

How to add live chat on my website

Adding live chat to a website is easy and secure. Just sign up for ProProfs Chat for free, copy the ready code provided, paste it in your website and you’re done with the installation. In case you need help, there is 24*7 support to guide you through the installation process. Here’s a video guide for you to quickly learn How to Add Live Chat to Your Website.

How can live chat help me increase engagement and conversions?

ProProfs Chat support software helps you increase engagement on your website that ultimately results in higher conversions with its stunning features. For example, you can make use of proactive greetings, announcements, chat triggers, self-help articles and more to help your visitors engage efficiently with your brand and arrive at a data-driven decision that leads to conversions. Here’s a quick video guide for you to learn How to 10X Revenue using Sales Chat Software.

Awards & Press

Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Leader: Best Customer Chat Software Awards, Crozdesk
Leader: Best Customer Chat Software Awards, Crozdesk
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience Awards, CompareCamp
Winner: Great User Experience Awards, CompareCamp
Winner: Best Live Chat Software, Limelight
Winner: Best Live Chat Software, Limelight
Top Rated: Live Chat Software, Softwareworld
Top Rated: Live Chat Software, Softwareworld
  • ProProfs Chat Software Reviews on Capterra
  • ProProfs Chat Software Reviews on FinancesOnline
  • ProProfs Chat Software Reviews on G2Crowd
  • ProProfs Chat Software Reviews on GetApp
  • ProProfs Chat Software Reviews on SaasGenius
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