Answer FAQs With Canned Responses

Send instant replies using predefined answers

live chat canned response

Having to reply to the same customer questions repeatedly is an unavoidable part of customer support. With canned responses for customer support, your operators never have to answer the same question again. This live chat software feature not only improves your response time, but also saves the effort on repetitive typing. With canned responses, you create answers to the most common questions once, save them, and reuse during a live chat at any time. Your customers don’t like to wait for you to type an answer – with live chat canned responses, they don’t have to!

  • Never answer the same question again
  • Save most common replies
  • Reduce typing effort
  • Reduce customer wait time

Deliver Consistently Delightful Support

Help operators deliver consistent answers to customers

Miscommunication between operators and customers can occur if the same question gets answered differently. Canned responses in live chat help to eliminate this miscommunication. Provide quality and consistent answers to commonly asked questions by creating a standard canned message. It allows your operators to provide consistent live chat communication to all customers. The feature helps operators to provide quality while giving instant answers efficiently, thus building a delightful experience for customers.

  • Provide consistent live chat communication
  • Provide instant answers
  • Make the experience more delightful
  • Answer all questions efficiently

Manage Multiple Customers

Resolve more questions in less time to boost productivity

canned responses for customer service

Identify and create a standard set of responses for all your frequently asked questions. Create and maintain canned responses examples or templates to improve response time. With a set of templates, your customer support operators can handle more customer questions in less time and manage more chat windows simultaneously. Improve operators’ productivity and also ensure that a standard response is offered to all customers.

  • Save standard responses as templates
  • Improve response time
  • Manage more chats simultaneously
  • Improve team efficiency

Avoid Typos & Grammatical Errors

Provide perfect responses to your customers

Live chat operators are often in a hurry to type responses while switching from one chat window to another as they handle multiple customers at the same time. When you type, you are prone to making typos. Even if you quickly scan your chats before sending, it’s likely that some typos and grammatical mistakes will still going to slip through. Reduce errors and be more precise with live chat canned responses. This makes your operators look more professional, but builds their confidence.

  • Zero typos
  • No grammatical mistakes
  • Provide perfect responses
  • Boost operator confidence
canned messages


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

More Live Chat Features

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Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

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