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Why Use ProProfs Live Chat for Customer Service?

Provide instant answers with customer service chat software

Connect With Prospects Faster
Connect With Prospects Faster

Initiate a chat with your prospects before they reach you using live chat software for customer support.

Avoid Long Support Queues
Avoid Long Support Queues

Help your customers avoid waiting in long support queues and get a response faster.

Know Visitors Before Initiating a Chat
Know Visitors Before Initiating a Chat

Enable your operators and help them learn more about the customer before a chat begins.

Automate Support Requests with Chatbot
Automate Support Requests with Chatbot

Use ProProfs ChatBot to capture leads and transfer chats to the right department faster.

Offer 24x7 Support
Offer 24x7 Support

Make sure your customers receive round-the-clock customer support via customer service live chat.

Manage Multiple Requests
Manage Multiple Requests

Set operator capacity and manage more customers at the same with online customer service software.

Identify Visitor Intent Before a Chat

Know your customers inside-out & create a personalized support experience

Identify visitor intent using live chat software

Understand your visitor’s intent once they land on your website. Monitor their browsing activities and identify what page they land on. Our live chat for customer support helps you access visitors’ chat transcripts and conversation history with other operators to help you understand their purchase intent. You can also capture more information about visitors with a pre-chat form.

  • Monitor visitor’s browsing activities
  • Use chat transcripts & history
  • Capture more information with a pre-chat form

Increase Proactive Engagement

Reach out to customers before they do using customer service live chat tool

 create delightful customer experience using live chat tool

Engaging customers proactively in a conversation can help you create a delightful customer service experience. Our live chat for customer service helps you increase proactive engagement with features like Announcements where you update visitors on upcoming sales and product upgrades. You can use chat greetings to initiate proactive interaction with visitors. With eye catcher, you can encourage visitors to engage with your brand proactively.

  • Announce latest product updates & sales
  • Use chat greetings for proactive interaction
  • Capture visitor’s attention with eye-catcher

Features

Add a live chat software for customer support to create seamless experiences

  • Chatbot Chatbot

    Capture leads, automate bookings, and provide 24x7 customer support with ProProfs Chatbot.

  • Chat Greetings Chat Greetings

    Become proactive and reach out to your customers before they do with chat greetings.

  • Canned Responses Canned Responses

    Reduce response time while managing multiple chats using our canned responses feature.

  • Visitor Monitoring Visitor Monitoring

    Track your visitors and understand their browsing intent with live chat for customer support.

  • Chat Routing Chat Routing

    Transfer customers to relevant departments in seconds and reduce problem resolution time.

  • Reports & Analytics Reports & Analytics

    Monitor individual operator’s performance and identify their knowledge gap with reports.

Simulate Human-like Interactions with Chatbot

Automate all your customer support requests with a human touch

Automate your customer support request using ProProfs chatbot

Create human-like interaction with chatbot and streamline your customer service process. Offer answers to frequently asked questions. Chatbot also helps you transfer chats to different departments and assign them to available operators. Collect more information on your visitors’ preferences with multiple-choice questions.

  • Offer answers to routine questions
  • Transfer chats to different departments
  • Collect information with multiple-choice questions

Offer 24x7 Support Anywhere

Never miss out on support requests with live chat customer service software

24/7 customer support using live chat software

Offer 24x7 support to your website visitors and make sure you never miss out on them with customer service chat software. Our live chat helps you show relevant FAQs in the chat widget. Automate your customer support process with the help of our chatbot.

  • Show relevant FAQs in chat widget
  • Make anytime, anywhere support possible
  • Automate support with Chatbot

Integrate All Your Support Tools

Create your customized support bundle with ProProfs Chat in minutes

ProProfs Live Chat for customer service integrates seamlessly with various integration options that make it the perfect customer support tool for organizations. The live chat software helps you integrate Survey Maker, Knowledge Base, Help Desk, and other platforms hassle-free to help your operators provide support and keep customers engaged with the brand. Some of the popular integrations you may find useful when using the online chat support tool include:

ProProfs Knowledge Base
ProProfs Knowledge Base

Answer frequently asked questions before a customer initiates a chat with ProProfs Knowledge base.

ProProfs Help Desk
ProProfs Help Desk

Never miss a support opportunity and always get back to your customers with ProProfs Help Desk integration.

ProProfs Survey Maker
ProProfs Survey Maker

Create customized pre-chat and post-chat forms with ProProfs Survey Maker integration.

Improve Your Team Performance

Access insightful reports to track every operator’s performance

track every operator’s performance using ProProfs live chat

ProProfs helps you get better insights into your support team’s performance in a matter of a few seconds. Track the number of chats your operators engage with on a daily, weekly, and monthly basis. Monitor their individual performances with the help of timesheets. You can also monitor their average rating for individual operators.

  • Track number of chats operators engaged in
  • Monitor individual performance with timesheets
  • Monitor average rating for individual operator

We are making a difference for millions like you

Live Chat Customers Live Chat Customers

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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ProProfs is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

Provide Support Anytime, Anywhere with ProProfs Chat

Sign up for the simplest customer service chat software & enable instant support

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