Live Chat for Customer Service
Provide instant answers with live chat support
- Identify visitor intent before a chat
- Increase proactive engagement
- Chatbot for human-like interactions
- Offer 24x7 support anywhere
- Improve your team performance
Initiate a chat with your prospects before they reach you using live chat software for customer support.
Help your customers avoid waiting in long support queues and get a response faster.
Enable your operators and help them learn more about the customer before a chat begins.
Use ProProfs ChatBot to capture leads and transfer chats to the right department faster.
Make sure your customers receive round-the-clock customer support via customer service live chat.
Set operator capacity and manage more customers at the same with online customer service software.
Understand your visitor’s intent once they land on your website. Monitor their browsing activities and identify what page they land on. Our customer support chat software helps you access visitors’ chat transcripts and conversation history with other operators to help you understand their purchase intent. You can also capture more information about visitors with a pre-chat form.
Engaging customers proactively in a conversation can help you create a delightful customer service experience. Our live chat for customer service helps you increase proactive engagement with features like Announcements where you update visitors on upcoming sales and product upgrades. You can use chat greetings to initiate proactive interaction with visitors. With eye catcher, you can encourage visitors to engage with your brand proactively.
Capture leads, automate bookings, and provide 24x7 customer support with ProProfs Chatbot.
Become proactive and reach out to your customers before they do with chat greetings.
Reduce response time while managing multiple chats using our canned responses feature.
Track your visitors and understand their browsing intent with live chat for customer support.
Transfer customers to relevant departments in seconds and reduce problem resolution time.
Monitor individual operator’s performance and identify their knowledge gap with reports.
Create human-like interaction with chatbot and streamline your customer service process. Offer answers to frequently asked questions. Chatbot also helps you transfer chats to different departments and assign them to available operators. Collect more information on your visitors’ preferences with multiple-choice questions.
Offer 24x7 support to your website visitors and make sure you never miss out on them with customer service chat software. Our live chat helps you show relevant FAQs in the chat widget. Automate your customer support process with the help of our chatbot.
ProProfs Live Chat for customer service integrates seamlessly with various integration options that make it the perfect customer support tool for organizations. The live chat software helps you integrate Survey Maker, Knowledge Base, Help Desk, and other platforms hassle-free to help your operators provide support and keep customers engaged with the brand. Some of the popular integrations you may find useful when using the online chat support tool include:
Answer frequently asked questions before a customer initiates a chat with ProProfs Knowledge base.
Never miss a support opportunity and always get back to your customers with ProProfs Help Desk integration.
ProProfs helps you get better insights into your support team’s performance in a matter of a few seconds. Track the number of chats your operators engage with on a daily, weekly, and monthly basis. Monitor their individual performances with the help of timesheets. You can also monitor their average rating for individual operators.
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud