• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Resolve Customer Questions Instantly

Use canned messages to reduce response time with live chat support

Enable your support operators to resolve questions instantly with live chat for customer service. Our live chat software supports features such as canned responses that operators can make use of to speed up first response time and keep visitors delighted. Operators can manage multiple chats that improve resolution time for visitors. Help your operators transfer chats to the right department to help customers find a solution faster.

  • Provide instant answers with canned responses
  • Handle multiple chats to reduce wait time
  • Transfer chats to the right department

Provide Anytime, Anywhere Support

Use live chat service to provide on the go support

 help customers from live chat mobile app

ProProfs Live Chat App is a lightweight, mobile-friendly app that empowers operators to resolve chats on the go. Operators can easily connect with potential customers using Android, iOS, and other mobile devices even if they are not in the office. Our customer support live chat mobile app helps you tackle questions by visitors in real-time and reduce cart abandonment rates. Your support operators will never miss a customer concern again since even offline messages are automatically recorded.

  • Reduce chat dropouts
  • Monitor operators from any device
  • Get visitors’ location and save transcripts

Engage Website Visitors Proactively

Monitor behavior to proactively engage customers on live support chat

engage site visitors with online chat support

ProProfs Live Chat for customer service allows your operators to monitor visitor behavior and the overall site activity in real-time that further boosts site engagement. The online chat support tool also helps operators handhold visitors into the sales funnel by sending relevant proactive chat pop-ups. To provide exceptional customer experience, know what their questions are beforehand as the software helps you anticipate their response. With this live chat service, your operators can also block visitors from untrusted sources in order to keep your website safe from any threats.

  • Monitor visitor activities in real-time
  • Anticipate questions by visitors in advance
  • Block untrusted IPs for website safety

Improve Operator Productivity

Reduce call and email volumes by providing live chat

Cut down on excess calls and emails through ProProfs Live Chat for customer service. Empower your customer support team to multitask, so that they can get on top of customer questions and provide satisfactory solutions instantly. Slash your service costs by more than half and get rewarded with better user engagement as high as 63%. Reduce wait time by transferring chats to different departments and helping site visitors to receive answers faster.

  • Offer multiple chats to reduce call volume
  • Resolve refunds and product availability doubts
  • Easily transfer chats to different departments

Reduce Chat Tickets By 80%

Integrate with Knowledge Base to answer questions automatically

reduce tickets with live chat knowledge base integration

Integrating Knowledge Base with customer service chat software helps your visitors find answers to their questions faster. Knowledge base integration enables customers view commonly asked questions for a particular page in the chat window, even before they initiate the conversation. To resolve the query further, your customers can type the relevant keywords in the search box and get the most appropriate answer to their questions.

  • Show common answers
  • Show articles based on behavior
  • Offer instant self-help

We are making a difference for millions like you

Live Chat Customers Live Chat Customers

Live Chat for Customer Service is Valued Across All Industries

From eCommerce to Healthcare, online chat support is perfect solution for instant help

ProProfs Live Chat is tailored to match the needs of companies spread across various industries. This live chat support software helps operators to provide instant resolution to website visitors. Besides prompt responses, live chat for customer service helps you manage multiple customers, engage them proactively, therefore providing you all means to keep customers delighted. Besides customer service and support, ProProfs Live Chat service can cater to various industries such as:


Personalize the support experience to boost sales for your business with the use of sales chat software.


Engage visitors at strategic time and avoid cart abandonment at your eCommerce website with live chat services.


Manage multiple customer questions and ensure customer delight with enterprise chat software.

Live Chat Software Integrations for Customer Service

Build a complete support suite with popular integration platforms

ProProfs Live Chat for customer service integrates seamlessly with various integration options that makes it the perfect customer support tool for organizations. The live chat software helps you integrate CRM, Knowledge Base, Help Desk, and other platforms hassle-free to help your operators provide support and keep customers engaged with the brand. Some of the popular integrations you may find useful when using the online chat support tool include:

microsoft dynamics 365 crm
MS Dynamics

Capture, assemble, nurture, and convert leads into buyers with MS Dynamics integration.

ProProfs Help Desk
ProProfs Help Desk

Never miss a lead and make sure to always get back to your customers by integrating ProProfs Help Desk with live chat.


Store data on potential leads and convert them into buyers with Infusionsoft CRM integration with customer service chat.


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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Awards & Press

Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Leader: Best Customer Chat Software Awards, Crozdesk
Leader: Best Customer Chat Software Awards, Crozdesk
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience Awards, CompareCamp
Winner: Great User Experience Awards, CompareCamp
Winner: Best Live Chat Software, Limelight
Winner: Best Live Chat Software, Limelight
Top Rated: Live Chat Software, Softwareworld
Top Rated: Live Chat Software, Softwareworld
  • ProProfs Chat Software Reviews on Capterra
  • ProProfs Chat Software Reviews on FinancesOnline
  • ProProfs Chat Software Reviews on G2Crowd
  • ProProfs Chat Software Reviews on GetApp
  • ProProfs Chat Software Reviews on SaasGenius
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