Live Chat for eCommerce Websites That Boosts Sales by up to 80%

Capture qualified leads
Engage prospects proactively
Avoid cart abandonment with 24x7 support
Create a seamless checkout experience
Connect ProProfs with your favorite tools

Get Started Free

No credit card required.

Get a Demo

Get Started Free

No credit card required.

Get a Demo

Add ProProfs Chat to Shopify

FREE. All Features. FOREVER!

Try our Forever FREE Try our Forever FREE Live Chat Software for eCommerce Websites with all premium features!

FREE PLAN

Ideal for growing businesses.

$0.00

free forever

Get started with customer conversation with our single operator plan for free.

All Features
No Limits
Single Operator

Create My Account

TEAM PLAN

Ideal for established businesses & Enterprises.

$19.99

per operator/month

Empower your support & sales teams to delight customers.

All Features
No Limits
2 or More Operators
For 5+ operators Talk to Us

Try Buy

Got questions? Schedule a demo and get all your questions answered.

Add Live Chat to Your eCommerce Website

ProProfs Chat integrates seamlessly with popular eCommerce platforms

Build a powerful online presence with Shopify.

Enhance your e-commerce growth with a customized live chat for Magento.

Integrate with the most popular CMS website.

Get e-commerce solutions by integrating live chat with a trusted tool.

Provide prompt, intuitive and personalized support to your customers.

Improve your customer experience and generate more opportunities.

Build a complete e-commerce solution for your business.

Integrate live chat with a leading e-commerce software.

Enable your company to operate an online store front.

Get Started Free View All Integrations

Capture Qualified Leads

Never miss a sales, support opportunity

Capture leads using ecommerce live chat software

Capture qualified leads in real-time with our live chat software for your eCommerce business. Set offline messages to capture leads in the absence of your operators. Add customized pre-chat form to capture leads before a chat begins. Make use of ready AI Customer Service Agent to automate support and capture leads and auto-push them to your CRM.

Use offline messages
Add customized pre-chat form
Enable AI Customer Service Agent to capture leads

Get Started Free Get a Demo

Engage Prospects Proactively

Engage & improve buyers’ experience with eCommerce live chat software

Offer proactive engagement to your buyers with our live chat for eCommerce stores. Announce the latest sales, discounts, and product updates to visitors landing on your eCommerce store. Use chat greetings to create personalized welcome messages that encourage visitors to have a conversation with you. Create and display engaging product suggestions for your returning website visitors.

Announce latest sales & discounts
Connect proactively with chat greetings
Display recommendations for returning customers

Improve buyers experience using live chat tool

All eCommerce Live Chat Features You Need in One Place

Add live chat to your eCommerce store for better buying experience

Announcements

Display awesome discounts & sales using our live chat software for eCommerce websites.

AI Customer Service Agent

Capture leads & streamline support queue for different departments with our AI Customer Service Agent.

Visitor Monitoring

Identify your eCommerce business buyers by tracking visitor activities in real-time & boost sales.

Chat Greetings

Send personalized messages to visitors based ontheir browsing activities on your eCommerce website.

Chat Analytics & Reports

Track how your operators handle inquisitive buyers & whether they answer their questions successfully.

Seamless Integrations

Integrate our live chat for retail with your favorite support, CRM & email marketing tools.

Get Started Free View All Features

Connect ProProfs with Your Favorite Tools

Create a complete solution for your eCommerce business with ProProfs Chat

Integrate your favorite tools with ProProfs Chat in minutes. You can create a support bundle by integrating live chat with Knowledge Base, Help Desk, and others for free. Connect popular email marketing tools, such as MailChimp, ActiveCampaign, and others to create stunning marketing campaigns. You can also integrate it with your favorite CRM to capture leads and store customer details.

ProProfs offers everything you need
Connect with email marketing tools
Capture & store leads to your CRM

Get Started Free View All Integrations

Avoid Cart Abandonment with 24x7 Support

Help your eCommerce buyers complete their purchase on the go

Offer 24x7 support to avoid cart abandonment using chat features

Help your eCommerce business avoid cart abandonment by offering 24x7 support to customers with eCommerce live chat software. Display page-related FAQs in the chat widget and answer incoming frequently asked questions. Employ our AI Customer Service Agent feature to capture support requests and route them to the right departments for faster resolution. Use our live chat mobile app & help operators offer anytime, anywhere support.

Display related FAQs in the chat widget
Enable AI Customer Service Agent to capture support requests
Offer anytime, anywhere support

Custom AI Customer Service Agent & Workflow

Deliver your ideal experience with full customization

Get hold of powerful customization features that complement your unique brand and help you personalize interactions at scale. With ProProfs Chat, you can customize your chat window, pre-chat forms, customer greetings, notifications, and more. Develop powerful AI Customer Service Agent to boost lead generation and assist customers 24x7. Supercharge your workflows and bring all your data to one place with over 200+ integrations.

Customized to your brand
Request a custom AI Customer Service Agent
200+ integrations

Explore AI Customer Service Agent

Create a Seamless Checkout Experience

People buy experience, not just products

Create seamless checkout experience using live chat

Add live chat to your eCommerce store to create a seamless checkout process and experience for your customers. Access the tools to monitor visitor’s browsing patterns and how far they are from finishing their purchase. This will help you identify if they’ve hit a hard spot and connect with them proactively for support. You can also suggest product recommendations via our live chat for eCommerce stores.