Live Chat for eCommerce Websites That Boosts Sales by up to 80%

  • Capture qualified leads
  • Engage prospects proactively
  • Avoid cart abandonment with 24x7 support
  • Create a seamless checkout experience
  • Connect ProProfs with your favorite tools
Get Started Free

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Get Started Free

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FREE. All Features. FOREVER!

Try our Forever FREE Try our Forever FREE Live Chat Software for eCommerce Websites with all premium features!
Ideal for startups & small websites.
free forever
Get started with customer conversation with our single operator plan for free.
  • All Features
  • No Limits
  • Single Operator
Ideal for enterprises.
per operator/month
Empower your support & sales teams to delight customers.
  • All Features
  • No Limits
  • 2 or More Operators
    For 5+ operators Talk to Us

Got questions? Schedule a demo and get all your questions answered.

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Capture Qualified Leads

Never miss a sales, support opportunity
Capture leads using ecommerce live chat software

Capture qualified leads in real-time with our live chat software for your eCommerce business. Set offline messages to capture leads in the absence of your operators. Add customized pre-chat form to capture leads before a chat begins. Make use of ready chatbots to automate support and capture leads and auto-push them to your CRM.

  • tick ProProfs chat tick Use offline messages
  • tick ProProfs chat tick Add customized pre-chat form
  • tick ProProfs chat tick Enable Chatbot to capture leads
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Engage Prospects Proactively

Engage & improve buyers’ experience with eCommerce live chat software

Offer proactive engagement to your buyers with our live chat for eCommerce stores. Announce the latest sales, discounts, and product updates to visitors landing on your eCommerce store. Use chat greetings to create personalized welcome messages that encourage visitors to have a conversation with you. Create and display engaging product suggestions for your returning website visitors.

  • tick ProProfs chat tick Announce latest sales & discounts
  • tick ProProfs chat tick Connect proactively with chat greetings
  • tick ProProfs chat tick Display recommendations for returning customers
Improve buyers experience using live chat tool

All eCommerce Live Chat Features You Need in One Place

Add live chat to your eCommerce store for better buying experience

Display awesome discounts & sales using our live chat software for eCommerce websites.


Capture leads & streamline support queue for different departments with our Chatbot.

Visitor Monitoring

Identify your eCommerce business buyers by tracking visitor activities in real-time & boost sales.

Chat Greetings

Send personalized messages to visitors based ontheir browsing activities on your eCommerce website.

Chat Analytics & Reports

Track how your operators handle inquisitive buyers & whether they answer their questions successfully.

Seamless Integrations

Integrate our live chat for retail with your favorite support, CRM & email marketing tools.

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Connect ProProfs with Your Favorite Tools

Create a complete solution for your eCommerce business with ProProfs Chat

Integrate your favorite tools with ProProfs Chat in minutes. You can create a support bundle by integrating live chat with Knowledge Base, Help Desk, and others for free. Connect popular email marketing tools, such as MailChimp, ActiveCampaign, and others to create stunning marketing campaigns. You can also integrate it with your favorite CRM to capture leads and store customer details.

  • tick ProProfs chat tick ProProfs offers everything you need
  • tick ProProfs chat tick Connect with email marketing tools
  • tick ProProfs chat tick Capture & store leads to your CRM
Get Started FreeView All Integrations

Avoid Cart Abandonment with 24x7 Support

Help your eCommerce buyers complete their purchase on the go
Offer 24x7 support to avoid cart abandonment using chat features

Help your eCommerce business avoid cart abandonment by offering 24x7 support to customers with eCommerce live chat software. Display page-related FAQs in the chat widget and answer incoming frequently asked questions. Employ our chatbot feature to capture support requests and route them to the right departments for faster resolution. Use our live chat mobile app & help operators offer anytime, anywhere support.

  • tick ProProfs chat tick Display related FAQs in the chat widget
  • tick ProProfs chat tick Enable Chatbot to capture support requests
  • tick ProProfs chat tick Offer anytime, anywhere support

Custom Chatbot & Workflow

Deliver your ideal experience with full customization

Get hold of powerful customization features that complement your unique brand and help you personalize interactions at scale. With ProProfs Chat, you can customize your chat window, pre-chat forms, customer greetings, notifications, and more. Develop powerful chatbots to boost lead generation and assist customers 24x7. Supercharge your workflows and bring all your data to one place with over 200+ integrations.

  • tick ProProfs chat tick Customized to your brand
  • tick ProProfs chat tick Request a custom chatbot
  • tick ProProfs chat tick 200+ integrations

Explore Chatbot

Create a Seamless Checkout Experience

People buy experience, not just products
Create seamless checkout experience using live chat

Add live chat to your eCommerce store to create a seamless checkout process and experience for your customers. Access the tools to monitor visitor’s browsing patterns and how far they are from finishing their purchase. This will help you identify if they’ve hit a hard spot and connect with them proactively for support. You can also suggest product recommendations via our live chat for eCommerce stores.

  • tick ProProfs chat tick Monitor visitor browsing patterns
  • tick ProProfs chat tick Connect with visitors for quick support
  • tick ProProfs chat tick Suggest better products or deals

Offer a 360° Customer Support

Create delightful support experiences with ProProfs Chat + Help Desk

Learn How to Connect ProProfs Chat With Help Desk

Why Use ProProfs Live Chat Software for eCommerce?

Personalize users’ buying experience & boost sales
Offer Round-the-Clock Support

Help your customers get 24x7 support at your eCommerce store with live chat for retail.

Capture & Qualify Leads

Capture market qualified leads for your online store with ProProfs Live Chat for eCommerce.

Monitor Buyers’ Browsing Patterns

Know what your buyers are up to by tracking their real-time activity on your eCommerce store.

Engage Visitors Proactively

Trigger targeted yet personalized proactive messages that encourage buyers to connect with you.

Recommend Products, Offers

Track your buyer’s behavior in the store & offer product recommendations during a chat.

Walk Buyers Through the Sales Funnel

Captivate buyers from get set go & help them browse, get answers, make a purchase, and leave feedback.

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

Connect, Engage & Sell with ProProfs Chat

Recommend the right products & walk your buyers through the sales funnel
Get Started Free

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