sony
dell
cisco
dhl
yale
linkedin

Why Use ProProfs Live Chat Software for eCommerce?

Personalize users’ buying experience & boost sales

Offer Round-the-Clock Support
Help your customers get 24x7 support at your eCommerce store with live chat for retail.
Capture & Qualify Leads
Capture market qualified leads for your online store with ProProfs Live Chat for eCommerce.
Monitor Buyers’ Browsing Patterns
Know what your buyers are up to by tracking their real-time activity on your eCommerce store.
Engage Visitors Proactively
Trigger targeted yet personalized proactive messages that encourage buyers to connect with you.
Recommend Products, Offers
Track your buyer’s behavior in the store & offer product recommendations during a chat.
$
Walk Buyers Through the Sales Funnel
Captivate buyers from get set go & help them browse, get answers, make a purchase, and leave feedback.

Capture Qualified Leads

Never miss a sales, support opportunity

Capture leads using ecommerce live chat software

Capture qualified leads in real-time with our live chat software for your eCommerce business. Set offline messages to capture leads in the absence of your operators. Add customized pre-chat form to capture leads before a chat begins. Make use of ready chatbots to automate support and capture leads and auto-push them to your CRM.

  • Use offline messages
  • Add customized pre-chat form
  • Enable Chatbot to capture leads

Engage Prospects Proactively

Engage & improve buyers’ experience with eCommerce live chat software

Improve buyers experience using live chat tool

Offer proactive engagement to your buyers with our live chat for eCommerce stores. Announce the latest sales, discounts, and product updates to visitors landing on your eCommerce store. Use chat greetings to create personalized welcome messages that encourage visitors to have a conversation with you. Create and display engaging product suggestions for your returning website visitors.

  • Announce latest sales & discounts
  • Connect proactively with chat greetings
  • Display recommendations for returning customers

eCommerce Live Chat Features

Add live chat to your eCommerce store for better buying experience

  • Announcements

    Display awesome discounts & sales using our live chat software for eCommerce websites.

  • Chatbots

    Capture leads & streamline support queue for different departments with our Chatbot.

  • Visitor Monitoring

    Identify your eCommerce business buyers by tracking visitor activities in real-time & boost sales.

  • Chat Greetings

    Send personalized messages to visitors based on their browsing activities on your eCommerce website.

  • Chat Analytics & Reports

    Track how your operators handle inquisitive buyers & whether they answer their questions successfully.

  • Seamless Integrations

    Integrate our live chat for retail with your favorite support, CRM & email marketing tools.

Avoid Cart Abandonment with 24x7 Support

Help your eCommerce buyers complete their purchase on the go

Offer 24x7 support to avoid cart abandonment using chat features

Help your eCommerce business avoid cart abandonment by offering 24x7 support to customers with eCommerce live chat software. Display page-related FAQs in the chat widget and answer incoming frequently asked questions. Employ our chatbot feature to capture support requests and route them to the right departments for faster resolution. Use our live chat mobile app & help operators offer anytime, anywhere support.

  • Display related FAQs in the chat widget
  • Enable Chatbot to capture support requests
  • Offer anytime, anywhere support

Create a Seamless Checkout Experience

People buy experience, not just products

Create seamless checkout experience using live chat

Add live chat to your eCommerce store to create a seamless checkout process and experience for your customers. Access the tools to monitor visitor’s browsing patterns and how far they are from finishing their purchase. This will help you identify if they’ve hit a hard rock and connect with them proactively for support. You can also suggest product recommendations via our live chat for eCommerce stores.

  • Monitor visitor browsing patterns
  • Connect with visitors for quick support
  • Suggest better products or deals

Connect ProProfs with Your Favorite Tools

Create a complete solution for your eCommerce business with ProProfs Chat

Integrate your favorite tools with proprofs live chat

Integrate your favorite tools with ProProfs Chat in minutes. You can create a support bundle by integrating live chat with Knowledge Base, Help Desk, and others for free. Connect popular email marketing tools, such as MailChimp, ActiveCampaign, and others to create stunning marketing campaigns. You can also integrate it with your favorite CRM to capture leads and store customer details.

  • ProProfs offers everything you need
  • Connect with email marketing tools
  • Capture & store leads to your CRM

Add Live Chat to Your eCommerce Website

ProProfs Chat integrates seamlessly with popular eCommerce platforms

Shopify
Shopify

Connect with buyers and boost sales at Shopify stores with live chat for retail.

Magento
Magento

Enhance your e-commerce growth with a customized live chat for Magento.

XCart
X-Cart

Capture leads and boost sales for your eCommerce business live chat for X-Cart.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Try it Free Get a Demo

Awards & Press

Winner: Best eLearning Software for Employee Training, Hermes Creative Awards
Winner: Best eLearning Software for Employee Training, Hermes Creative Awards
Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Winner: Great User Experience, FinancesOnline.com
Winner: Great User Experience, FinancesOnline.com
Winner: Gold, Brandon Hall Excellence Awards
Winner: Gold, Brandon Hall Excellence Awards
Winner: Best Corporate Training Software, MarCom Awards
Winner: Best Corporate Training Software, MarCom Awards
Ranked: Top 20 Health & Safety Training Companies, Training Industry
Ranked: Top 20 Health & Safety Training Companies, Training Industry
Ranked: Top 20 Learning Management System (LMS) Products, 2020 by Crozdesk
Ranked: Top 20 Learning Management System (LMS) Products, 2020 by Crozdesk
Top 11 Online Training Software for 2020 by Softwareworld
Top 11 Online Training Software for 2020 by Softwareworld
ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

Try ProProfs Chat for Free

Engage your eCommerce leads in proactive chats & convert them into sales

Sign Up Free
Live Support