• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Grow Lead Generation With Sales Chat Software

Add quality leads to your CRM and marketing automation tool

grow leads with sales chat software

Boost lead generation by up to 200% by syncing live chat data with your CRM and marketing automation tool. Integrate with powerful tools such as InfusionSoft, Salesforce, Microsoft Dynamics, Google Analytics, and many more for real-time sync of your leads captured by the pre-chat form. Automatically filter and send potential leads to your favorite marketing tools such as MailChimp or ActiveCampaign. Track how your sales prospects respond to your email marketing tactics with Google Analytics integration, and decide your next sales move accordingly with our live chat sales tool.

  • Grow leads from every webpage
  • Greetings & triggers grow leads
  • Add leads to CRM & marketing tools

Boost Sales Conversion Rate

Improve your cart checkouts by up to 40 percent

reduce cart abandonment with live chat for sales

Sense exit intent and trigger automated messages on a checkout page with our sales chat software. Equip your operators with a tool that helps them understand visitors’ browsing behavior and purchasing intent. Trigger automated messages to buyers who you think need help making a transaction. To further reduce the sales cycle, integrate our knowledge base software with your live chat software and provide self-help for commonly asked questions.

  • Reduce cart abandonment
  • Integrate chat with knowledge base
  • Monitor visitors and initiate a chat

Never Miss a Lead

Grow leads even when you sleep by using automated chat forms

live chat software for sales

Build a continuous sales cycle by never missing out on leads. Set offline messages for your off-business hours. Chat requests during this period convert into helpdesk tickets automatically and you can attend to them once back online. Leads captured via pre-chat form automatically store in your CRM. You can change or add more fields to the pre-chat form to filter quality leads. Monitor visitors as they browse your website and initiate a chat to offer instant help. Use predefined greetings and announce offers for your visitors using our live chat for sales.

  • Improve lead quality with pre-chat form
  • Monitor user behavior in real-time
  • Chat greetings & announcements

Grow Upsell & Cross-Sell With Live Chat Sales Tool

Announce offers, engage proactively to help your buyers make a choice

boost sales with live chat tool

Make announcements and share deals to upsell your products to visitors on their next visit using our live chat for sales software. You can also integrate your favorite CRM platform to identify upsell opportunities faster. Resolve questions instantly by routing visitors to the right department. Help operators engage visitors with proactive chat greetings and offer necessary information that helps them complete their purchase easily.

  • Announce promotions & share deals
  • Engage visitors proactively with greetings
  • Cross-sell your products

Build a Brand

Offer brand experience with your logo, colors, and messaging

build your brand with live chat software for sales

Play with the customization options - add your logo to the chat window and edit messaging to give your live chat sales tool the look and feel of your choice. Moreover, customize your chat window differently for different pages. For example, it looks one way on your home page and another way on your check-out page. White-label your chat window giving it the complete look and feel of your brand.

  • Add brand logo & colors
  • Use white-labeled chat window
  • Customize theme for every page

Close Sales Faster

Trigger chats to customers seeking help before a transaction

Help your visitors complete a transaction using our live chat for sales software. Operators can monitor visitor behavior and understand whether they came to the website with purchasing intent. Once clear with the visitor’s intent, operators can initiate a conversation with pre-defined chat greetings. Enable file sharing during ongoing chats to make the experience more personalized for visitors.

  • Monitor what your visitors are viewing
  • Instant help with knowledge base
  • Push files & links during an ongoing chat

Access Insightful Reports

Make smarter, efficient sales with sales chat software

Understand your target audience, learn what your service lacks, and reach out with a personalized marketing plan with our insightful reports feature. Study chat transcripts to understand visitor experience and learn why they left the chat. It allows your operators not to use the same approach with other visitors. Metrics like missed chats help you learn how many representatives you need to ensure no chat goes unanswered.

  • Study chat transcripts
  • Learn why a visitor left a chat
  • Know missed chats

We are making a difference for millions like you

Live Chat Customers Live Chat Customers

Live Chat is Valued Across Industries

ProProfs Live Chat is a tailor-made online sales chat tool that helps your business interact with visitors in real-time, provide sales support, and help them reach a purchasing decision. Integrate our live chat for sales with powerful platforms that help you set sales goals and manage marketing campaigns via your favorite CRM and email marketing tools. Our sales chat tool is used widely across industries including the following:

Customer Service
Customer Service

Provide real-time support to website visitors using a live chat for customer service.


Engage visitors and reduce cart abandonment on your eCommerce website with our live chat services.


Manage multiple customer questions at a time and ensure customer delight with enterprise chat software.


  • Canned Responses Canned Responses

    Respond to frequently asked questions faster with canned responses.

  • Chat Greetings Chat Greetings

    Send personalized messages and keep visitors hooked to the chat using chat greetings.

  • Visitor Tracking Visitor Tracking

    Know who is visiting your site and initiate a chat in strategic moments to boost your sales.

  • Multiple Chat Window Multiple Chat Window

    Engage different visitors simultaneously at the same time with multiple chat window feature.

  • Pre-chat Form Pre-chat Form

    Gather visitor information and filter potential leads to boost your sales with pre-chat form.

  • Chat History Chat History

    Identify sales opportunities for your brand by reading through chat transcripts and visitor history.


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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Awards & Press

Winner: Bronze Stevie, American Business Awards
Winner: Bronze Stevie, American Business Awards
Leader: Best Customer Chat Software Awards, Crozdesk
Leader: Best Customer Chat Software Awards, Crozdesk
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience, FinancesOnline
Winner: Great User Experience Awards, CompareCamp
Winner: Great User Experience Awards, CompareCamp
Winner: Best Live Chat Software, Limelight
Winner: Best Live Chat Software, Limelight
Top Rated: Live Chat Software, Softwareworld
Top Rated: Live Chat Software, Softwareworld
  • ProProfs Chat Software Reviews on Capterra
  • ProProfs Chat Software Reviews on FinancesOnline
  • ProProfs Chat Software Reviews on G2Crowd
  • ProProfs Chat Software Reviews on GetApp
  • ProProfs Chat Software Reviews on SaasGenius
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