Use live chat for your travel agency to answer customer queries instantly. With a live support software, customers can start a chat within seconds after landing on a website. Whether your customers have doubts about pricing or the availability of bookings, you can easily:
Resolving queries on call can get expensive. Keeping customers in a queue can give you a bad reputation and also requires a bigger staff. However, by using Live Chat for Customer Support:
Apart from being fast and efficient, canned responses can be used to impress your visitors and strategize rebuttals. Not only it reduces the response time while chatting with visitors, it also provides enough time for operators to strategize the next steps & drive the conversation towards sales funnel. With live chat for your online travel agency:
Reducing bounce rate can directly increase your rank on search engines. Most often, visitors are unable to find the information they are looking for and leave the page, increasing its bounce rate. But, with live chat you can:
Providing assistance on mobile is important for any business as a great number of conversions are mobile purchases. By using live chat on your tourism & hospitality website, you can:
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud