Live Chat for Travel Agents & Tourism Industry

Respond faster to visitor inquiries

Answer customer questions there & then with live chat

Use live chat for your travel agency to answer customer queries instantly. With a live support software, customers can start a chat within seconds after landing on a website. Whether your customers have doubts about pricing or the availability of bookings, you can easily:

Provide personalized assistance
Answer questions with canned responses
Share maps and images
Monitor visitors to make relevant offers

Lower call support expenses

Handle multiple chats & increase visitor time on site

Resolving queries on call can get expensive. Keeping customers in a queue can give you a bad reputation and also requires a bigger staff. However, by using Live Chat for Customer Support:

Operators can handle multiple chats
Turn chats into customer profiles
Increase visitor time on the website
Monitor visitors & offer discounts

Impress visitors with canned responses

Pre-create the perfect sales pitch for higher conversions

Apart from being fast and efficient, canned responses can be used to impress your visitors and strategize rebuttals. Not only it reduces the response time while chatting with visitors, it also provides enough time for operators to strategize the next steps & drive the conversation towards sales funnel. With live chat for your online travel agency:

Impress visitors with detailed answers
Explain refund & booking policies
Master sales pitch
Assist customers with push URLs

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Reduce your website’s bounce rate

Monitor to engage visitors at the right time

Reducing bounce rate can directly increase your rank on search engines. Most often, visitors are unable to find the information they are looking for and leave the page, increasing its bounce rate. But, with live chat you can:

Check for leaving visitors
Engage visitors
Offer discounts
Profile visitors
Use jumping icons to draw attention

Serve on different platforms & devices

Help visitors on mobile devices from anywhere

Providing assistance on mobile is important for any business as a great number of conversions are mobile purchases. By using live chat on your tourism & hospitality website, you can:

Offer assistance on mobile devices
Monitor operator activities
Transfer chats & save chat transcripts
Monitor visitor locations, browsers & more

Testimonials

"Anything that helps us communicate better with our customers improves our revenue."

Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.

Charlie Hueni,

Vice President, Purchasing & Sales, HorseSaddleShop
"With ProProfs Chat, we can communicate with overseas clients who cannot call us."

One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.

Mitchell Bank,

Founder, MilitaryCruiseDeals
"With live chat, our guests know that we are accessible and will take care of their needs."

Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.

Carol Tiffany,

Owner, Lazy Cloud