From customer details to chat transcripts, CRM integration assists you in classifying the data collected into various groups/lists so that personalized emails can be sent to the prospects. This integration helps to track sales opportunity by working on the necessary information, to understand customer behavior and preferences. The saved customers details can also be used during the next live session to provide a delightful experience.
Initiate conversation with your visitors by sending personalized messages. Assist website visitors with their queries. You can also send chat invitations in certain cases, where the visitor is stuck on a page from past few minutes or is navigating between the two pages repetitively. Offer on-the-go assistance to capture more leads.
Send proactive messages in the form of chat greetings to your visitors based on the time they spend on a particular page. Greet the customers based upon the page they are viewing. For instance, if the customer is on the pricing page, one can offer help with regard to pricing of the products, upon completion of some requisite such as time. Delight the customers by offering prompt responses to their queries.
Everyone should give it a try!
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Director of Technology Initiatives, Touro College
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Health Licensing Coordinator, Nebraska Department of Human and Health Services