ProProfs Chat allows you to set up advance conditions and custom rules based on visitor attributes like location, time of the day, message text, and accordingly route them to the most appropriate operators or groups. Cutting edge features let you auto-assign incoming chats to the right groups and operators based on visitor’s history or keywords, and even allow assignment rules to take precedence over the default channel-group mapping. Use these advanced features to create the best support experience possible for your users.
- Advanced features for complete control
- Configure routing rules that exactly match your needs
- Use keywords and operator history for chat routing
- Give your users the most delightful chat experience