Why Use a Ticketing Chatbot Template?

Automate ticketing & speed up support
Encourage Self-Service

Before creating a ticket, the chatbot suggests help articles and FAQs—helping customers find answers instantly and reducing unnecessary requests.

Seamless Integrations

Sync effortlessly with ProProfs Help Desk, Zendesk, Freshdesk, Salesforce, or your in-house system to keep all tickets organized in one place.

Auto-Assignment & Routing

Let the chatbot assign tickets based on issue type, priority, or predefined workflows—so customers get the right help, faster.

Chat Transcript Management

Store and send chat records via email so both customers and agents can track past conversations with ease.

Track & Optimize Performance

Monitor response times, resolution rates, and agent performance with automated reports to continuously improve customer support.

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