Capture Qualified Inbound Leads

Interact with prospects while they are browsing your products

Grab customers’ attention by sharing invitation popups based on the time spent on your website or mobile app. Invite them to product demos, trial periods, or whitepapers to generate more leads for your business. With our live chat solution for software companies, you can answer all product-related questions in real-time and win the confidence of your target audience

  • tick ProProfs chat tick Share chat invitation popups
  • tick ProProfs chat tick Invite to demos or whitepaper
  • tick ProProfs chat tick Nurture by answering questions
Capture Qualified Inbound Leads

Automate Support With Chatbots

Let bots help customers with subscriptions, purchases, & technical issues

While buying software products, customers are full of questions - "What payment methods are available?" or "Can I change my subscription later?" Develop powerful bots that can handle routine questions and reduce your ticket volume. Our expert-designed chatbot templates will help you take your bot live in minutes. If the bot is uncertain of a question, it can transfer the conversation to a human operator or offer to create a help desk ticket for a relevant resolution.

  • tick ProProfs chat tick Reduce ticket volume
  • tick ProProfs chat tick Leverage ready-to-use templates
  • tick ProProfs chat tick Transfer to human or create a ticket
Explore Chatbot

Offer Better Customer Support

Retain more customers, reduce churn & increase signups

When a customer complains of a technical issue or software bug, you can easily convert the chat conversation into a help desk ticket and assign it to a relevant team. Our AI-based live chat tool for the software industry allows you to share knowledge base articles to encourage self-service. Offer 24x7 uninterrupted customer support and increase your trials to sales conversion rate.

  • tick ProProfs chat tick Convert chats to tickets
  • tick ProProfs chat tick Share knowledge base articles
  • tick ProProfs chat tick Increase trials to sales conversions

Insightful Reports & Analytics

Access up-to-the-minute reports to gauge performance

Easily monitor operator performance with the help of powerful metrics such as total chats, missed chats, response time, and more. Share automated surveys with visitors after the termination of their chat sessions and improve the customer experience. Track your bot engagement and view the total number of chats they were able to handle for any given time period.

  • tick ProProfs chat tick Monitor operator performance
  • tick ProProfs chat tick Share post-chat surveys
  • tick ProProfs chat tick Track bot engagement & performance

Better Together - Live Chat + Self-Help

Reduce tickets by up to 80% with KB & chat integration

Build an internal knowledge base for agents to allow them to retrieve important information anytime. Similarly, you can create an external KB to share useful articles in the chat window. With our live chat + KB integration, you can improve internal collaboration and reduce support costs.

  • tick ProProfs chat tick Build internal KB for agents & public KB for customers
  • tick ProProfs chat tick Show useful articles in the chat window
  • tick ProProfs chat tick Users can switch to human help if needed
  • tick ProProfs chat tick Improve internal communication & boost productivity
  • tick ProProfs chat tick Increase responsiveness & reduce costs
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50+ Powerful Integrations

Channelize the power of multiple tools to grow your software business

Unleash the true power of ProProfs Chat by integrating it with your favorite tools. Support your software buyers on multiple channels with ProProfs Help Desk and Knowledge Base integrations. Connect with the leading CRM platforms, such as Salesforce, Zoho CRM, Microsoft Dynamics, etc. Manage all your leads from a centralized location. Give wings to your email marketing strategies with the help of MailChimp and ActiveCampaign integrations.

  • tick ProProfs chat tick Improve service with help desk & KB
  • tick ProProfs chat tick Store leads in your CRM
  • tick ProProfs chat tick Connect with email marketing tools
View All Integrations

All the Live Chat Features You Need in One Place

Built-In Self Help

Recommend help center articles to customers based on their queries and encourage self-service.

Auto Chat Routing

Automatically route incoming chats to the right members of your support team.


Display ongoing offers and discounts on software products using our live chat tool.


Develop chatbots that can help you automate customer service and lead generation.

Visitor Monitoring

Track visitor behavior, such as pages viewed and time spent, to boost online sales.

Custom Greetings

Share automated and personalized greetings with visitors to grab their attention instantly.

Analytics & Reports

Monitor response times, average chat duration, etc., to improve chat operator performance.

English, Spanish & 70+ Languages

Take your customer service global by interacting with visitors in their favorite languages.

Integrations & API

Integrate live chat with your favorite tools such as Salesforce, Mailchimp, Shopify, and more.

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

Easily Reduce Churn & Increase Sign-Ups with Live Chat

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