Live Chat for Software Industry to Reduce Churn & Grow Signups
- Capture qualified inbound leads
- Offer in-depth product tours
- Automate support with chatbots
- Insightful reports & analytics
- 50+ powerful integrations
Capture Qualified Inbound Leads
Grab customers’ attention by sharing invitation popups based on the time spent on your website or mobile app. Invite them to product demos, trial periods, or whitepapers to generate more leads for your business. With our live chat solution for software companies, you can answer all product-related questions in real-time and win the confidence of your target audience
- Share chat invitation popups
- Invite to demos or whitepaper
- Nurture by answering questions
Automate Support With Chatbots
While buying software products, customers are full of questions - "What payment methods are available?" or "Can I change my subscription later?" Develop powerful bots that can handle routine questions and reduce your ticket volume. Our expert-designed chatbot templates will help you take your bot live in minutes. If the bot is uncertain of a question, it can transfer the conversation to a human operator or offer to create a help desk ticket for a relevant resolution.
- Reduce ticket volume
- Leverage ready-to-use templates
- Transfer to human or create a ticket
Offer Better Customer Support
When a customer complains of a technical issue or software bug, you can easily convert the chat conversation into a help desk ticket and assign it to a relevant team. Our AI-based live chat tool for the software industry allows you to share knowledge base articles to encourage self-service. Offer 24x7 uninterrupted customer support and increase your trials to sales conversion rate.
- Convert chats to tickets
- Share knowledge base articles
- Increase trials to sales conversions
Insightful Reports & Analytics
Easily monitor operator performance with the help of powerful metrics such as total chats, missed chats, response time, and more. Share automated surveys with visitors after the termination of their chat sessions and improve the customer experience. Track your bot engagement and view the total number of chats they were able to handle for any given time period.
- Monitor operator performance
- Share post-chat surveys
- Track bot engagement & performance
Better Together - Live Chat + Self-Help
Build an internal knowledge base for agents to allow them to retrieve important information anytime. Similarly, you can create an external KB to share useful articles in the chat window. With our live chat + KB integration, you can improve internal collaboration and reduce support costs.
- Build internal KB for agents & public KB for customers
- Show useful articles in the chat window
- Users can switch to human help if needed
- Improve internal communication & boost productivity
- Increase responsiveness & reduce costs
50+ Powerful Integrations
Unleash the true power of ProProfs Chat by integrating it with your favorite tools. Support your software buyers on multiple channels with ProProfs Help Desk and Knowledge Base integrations. Connect with the leading CRM platforms, such as Salesforce, Zoho CRM, Microsoft Dynamics, etc. Manage all your leads from a centralized location. Give wings to your email marketing strategies with the help of MailChimp and ActiveCampaign integrations.
- Improve service with help desk & KB
- Store leads in your CRM
- Connect with email marketing tools
All the Live Chat Features You Need in One Place
Recommend help center articles to customers based on their queries and encourage self-service.
Automatically route incoming chats to the right members of your support team.
Display ongoing offers and discounts on software products using our live chat tool.
Develop chatbots that can help you automate customer service and lead generation.
Track visitor behavior, such as pages viewed and time spent, to boost online sales.
Share automated and personalized greetings with visitors to grab their attention instantly.
Monitor response times, average chat duration, etc., to improve chat operator performance.
Take your customer service global by interacting with visitors in their favorite languages.
Integrate live chat with your favorite tools such as Salesforce, Mailchimp, Shopify, and more.