Reaching out to your visitors after every chat session and understanding their overall experience has become simple with the use of NPS feedback questions. ProProfs Chat helps you to review the visitor experience by using NPS questions as post-chat survey or send them via mail. The loyalty metric assists you to gather feedback after they rate their experience on the scale of 0-10. Easily understand why your promoters love your service and accordingly work towards making your services better.
ProProfs Chat with the use of NPS feedback allows you to separate customers according to brand loyalty easily. Their in-depth feedback helps you understand the key drivers that increased number of promoters in comparison to passives and detractors. Easily reach out to your promoters and make them your brand ambassadors.
Improving your customer support service becomes simpler with the use of NPS feedback. The loyalty metric allows you to track your operator’s performance and help them work towards improving their services and attain better satisfaction rate. Besides improving your services, the feedback also helps you work towards improving your products according to the needs of the customers.
Using NPS feedback form after every chat session, you can identify and retain detractors easily. The detailed feedback helps you understand the visitors’ pain points and work on the improvement process of the product accordingly. Such detailed process helps you reduce the risk of leaving customers and convert them into promoters who become loyal to your brand.
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud