Conduct Online Surveys With Live Chat Software

Use Pre-chat Form to Gather Visitor Data

Collect visitor information before you start a live chat

Get to know your customers better with ProProfs Chat. The software offers customizable pre-chat form that helps to gather customer information and store them as leads for future reference. Operators can get access to visitor information such as name, phone number and email address. The live chat software also allows you to easily validate a user’s details if the given fields are mandatory to fill.

Customize pre-chat form
Add fields like name and email address
Validate user details

Measure Customer Experience with Post-chat Survey

Know your customer’s journey better with post-chat survey

Easily understand your customer’s experience with your operators using post-chat surveys. The chat feature allows you to customize existing post-chat fields that helps you gather data on your visitors and existing customers. Besides customizing existing fields, you can also add new post-chat fields to get better visitor inputs on your products and services. ProProfs Chat also helps you to add survey links that help your support operators know your visitors better.

Customize existing post-chat fields
Add new post-chat fields for better inputs
Add survey links to know visitors better

Get Insightful Survey Reports

Easily monitor your operators’ performance with survey reports

Simply monitor your operators’ performance with insightful survey reports. ProProfs Chat allows you to track how each and every operator has been performing with your existing customers and site visitors through survey reports. The detailed reports give you an understanding on customer’s pain points and their concerns related to your services. This process helps your operators formulate a detailed feedback report that assists you to improve your services efficiently.

Track how your operators are performing
Know your customer’s pain points
Understand how to improve your services

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Testimonials

"Anything that helps us communicate better with our customers improves our revenue."

Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.

Charlie Hueni,

Vice President, Purchasing & Sales, HorseSaddleShop
"With ProProfs Chat, we can communicate with overseas clients who cannot call us."

One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.

Mitchell Bank,

Founder, MilitaryCruiseDeals
"With live chat, our guests know that we are accessible and will take care of their needs."

Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.

Carol Tiffany,

Owner, Lazy Cloud