Get to know your customers better with ProProfs Chat. The software offers customizable pre-chat form that helps to gather customer information and store them as leads for future reference. Operators can get access to visitor information such as name, phone number and email address. The live chat software also allows you to easily validate a user’s details if the given fields are mandatory to fill.
Easily understand your customer’s experience with your operators using post-chat surveys. The chat feature allows you to customize existing post-chat fields that helps you gather data on your visitors and existing customers. Besides customizing existing fields, you can also add new post-chat fields to get better visitor inputs on your products and services. ProProfs Chat also helps you to add survey links that help your support operators know your visitors better.
Simply monitor your operators’ performance with insightful survey reports. ProProfs Chat allows you to track how each and every operator has been performing with your existing customers and site visitors through survey reports. The detailed reports give you an understanding on customer’s pain points and their concerns related to your services. This process helps your operators formulate a detailed feedback report that assists you to improve your services efficiently.
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud