Assist your website visitors by initiating a chat with them proactively and sending them targeted messages as they browse your website with ProProfs Chat, the world’s most feature-rich live chat software. For visitors that you think might be on the brink of making a buying decision, add them as leads into your system and assign them to a sales representative right from the chat window. Provide a helping hand when you think the visitors might be stuck on your website, or perhaps in two minds about choosing the right plan.
Understanding website visitors and knowing what leads to sales and conversions is crucial for any business that wants to grow. With real-time visitor monitoring, you are able to track visitors as they browse through your website in real time. ProProfs Chat’s visitor monitoring application helps you better understand the traffic patterns on your website and actions that lead to conversion. Visitor monitoring also serves as the basis for proactive chat invitations, an ideal way to engage your potential customers into fruitful discussions.
The visitor monitoring window lets you track all kinds of valuable data. You can see the contact details like name and location of your visitors, their purchase history, the page they are currently on and much more. This is valuable data that operators can use to identify prospective customers, invite them for a chat and turn them into customers. For example, if they notice that a visitor has been hanging around for some time on a specific product page, they could approach them and extend help or provide some additional information about the product, making the visitor’s choice easier.
The visitor data accumulated from observing their behavior helps to improve website visitor experience and messaging further by building a better navigation structure for your site. You can create triggers and alerts by specifying rules for automated messages when website visitors appear to be are stuck at certain pages. With customer support chat, send targeted and relevant messages at pre-identified conversion points which ensures that you do not miss out on any prominent prospects.
Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
Vice President, Purchasing & Sales, HorseSaddleShop
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
Owner, Lazy Cloud