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Real Time Visitor Tracking with Live Chat

Turn your website visitors into customers

  • Send relevant & targeted messages
  • Understand on-site user behavior
  • Make insightful data-driven decisions
  • Improve website user experience
Get Started Free

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Send Targeted Messages to Your Website Visitors

Grow leads and sales instantly, right from your website

live chat visitor tracking

Assist your website visitors by initiating a chat with them proactively and sending them targeted messages as they browse your website with ProProfs Chat, the world’s most feature-rich live chat software. For visitors that you think might be on the brink of making a buying decision, add them as leads into your system and assign them to a sales representative right from the chat window. Provide a helping hand when you think the visitors might be stuck on your website, or perhaps in two minds about choosing the right plan.

  • Monitor visitor actions in real time
  • Extend help when they need help
  • Initiate proactive chat in strategic moments
  • Grow leads and sales

Understand Visitor Behaviour Better

See what actions lead to sales and conversion on your website

Understanding website visitors and knowing what leads to sales and conversions is crucial for any business that wants to grow. With real-time visitor monitoring, you are able to track visitors as they browse through your website in real time. ProProfs Chat’s visitor monitoring application helps you better understand the traffic patterns on your website and actions that lead to conversion. Visitor monitoring also serves as the basis for proactive chat invitations, an ideal way to engage your potential customers into fruitful discussions.

  • Understand your website visitors
  • Monitor traffic patterns on your website
  • Reduce exit rates
  • Initiate proactive chats

Make Data Driven Decisions

Monitor live insights and send customized messages to engage visitors

visitor monitoring

The visitor monitoring window lets you track all kinds of valuable data. You can see the contact details like name and location of your visitors, their purchase history, the page they are currently on and much more. This is valuable data that operators can use to identify prospective customers, invite them for a chat and turn them into customers. For example, if they notice that a visitor has been hanging around for some time on a specific product page, they could approach them and extend help or provide some additional information about the product, making the visitor’s choice easier.

  • Track insightful visitor data
  • See their name, location and purchase history
  • Intervene when visitors look like they need help
  • Make informed decisions backed by data

Improve Website Navigation & Experience

Send the right message to the right person at the right time

The visitor data accumulated from observing their behavior helps to improve website visitor experience and messaging further by building a better navigation structure for your site. You can create triggers and alerts by specifying rules for automated messages when website visitors appear to be are stuck at certain pages. With customer support chat, send targeted and relevant messages at pre-identified conversion points which ensures that you do not miss out on any prominent prospects.

  • Structure a better website navigation
  • Create triggers and alerts
  • Send targeted and delightful messages
  • Don’t miss out on any sales opportunity
Real-time visitor tracking


  • "Anything that helps us communicate better with our customers improves our revenue."
    Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
    Charlie Hueni
    Charlie Hueni,

    Vice President, Purchasing & Sales, HorseSaddleShop

  • "With ProProfs Chat, we can communicate with overseas clients who cannot call us."
    One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
    Mitchell Bank
    Mitchell Bank,

    Founder, MilitaryCruiseDeals

  • "With live chat, our guests know that we are accessible and will take care of their needs."
    Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
    Carol Tiffany
    Carol Tiffany,

    Owner, Lazy Cloud

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius
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