Send Targeted Messages to Your Website Visitors

Grow leads and sales instantly, right from your website

live chat visitor tracking

Assist your website visitors by initiating a chat with them proactively and sending them targeted messages as they browse your website with ProProfs Chat, the world’s most feature-rich live chat software. For visitors that you think might be on the brink of making a buying decision, add them as leads into your system and assign them to a sales representative right from the chat window. Provide a helping hand when you think the visitors might be stuck on your website, or perhaps in two minds about choosing the right plan.

  • Monitor visitor actions in real time
  • Extend help when they need help
  • Initiate proactive chat in strategic moments
  • Grow leads and sales

Understand Visitor Behaviour Better

See what actions lead to sales and conversion on your website

Understanding website visitors and knowing what leads to sales and conversions is crucial for any business that wants to grow. With real-time visitor monitoring, you are able to track visitors as they browse through your website in real time. ProProfs Chat’s visitor monitoring application helps you better understand the traffic patterns on your website and actions that lead to conversion. Visitor monitoring also serves as the basis for proactive chat invitations, an ideal way to engage your potential customers into fruitful discussions.

  • Understand your website visitors
  • Monitor traffic patterns on your website
  • Reduce exit rates
  • Initiate proactive chats

Make Data Driven Decisions

Monitor live insights and send customized messages to engage visitors

visitor monitoring

The visitor monitoring window lets you track all kinds of valuable data. You can see the contact details like name and location of your visitors, their purchase history, the page they are currently on and much more. This is valuable data that operators can use to identify prospective customers, invite them for a chat and turn them into customers. For example, if they notice that a visitor has been hanging around for some time on a specific product page, they could approach them and extend help or provide some additional information about the product, making the visitor’s choice easier.

  • Track insightful visitor data
  • See their name, location and purchase history
  • Intervene when visitors look like they need help
  • Make informed decisions backed by data

Improve Website Navigation & Experience

Send the right message to the right person at the right time

Real-time visitor tracking

The visitor data accumulated from observing their behavior helps to improve website visitor experience and messaging further by building a better navigation structure for your site. You can create triggers and alerts by specifying rules for automated messages when website visitors appear to be are stuck at certain pages. With customer support chat, send targeted and relevant messages at pre-identified conversion points which ensures that you do not miss out on any prominent prospects.

  • Structure a better website navigation
  • Create triggers and alerts
  • Send targeted and delightful messages
  • Don’t miss out on any sales opportunity


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius
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